Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
This can be closed but I want this to remain on file how Best Buy handled this case and how bad the customer service was and how much time I have spend on the phone and online with them to fix something so easy and simpleIt's only when I filed this is when I was contacted by a higher up and I had asked over and over for this to go to a escalation manager or something and it never didBest Buy has to be the worst customer service in the industry for sure

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s complaint concern (submitted on 12/14/2017) regarding the computer service received from our East Brunswick store (#***) to our attention Best Buy deeply apologizes for any frustration this situation may have
caused and disappointed we did not meet their expectationsMs***’s feedback is very much appreciated and have filed a complaint on their behalf here at the corporate office (case #***) After receiving Ms***’s complaint, we confirmed the computer repair service was completed in service order #***The repair notes stated the following: 12/15/Status change from In Repair to CompleteCustomer was successfully contacted for Day : And show the computer was retrieved or picked up by Ms*** on: 12/16/Received Customer Payment of $from Point of Sale SystemTax paid:$Store Id is : ***; Register Number is :; Sales The repair comments stated the following: All hardware passed diagnostics, installed Windows 7, Google Chrome, Java, Adobe Reader, Kaspersky, and created RPNo other issues If Ms*** is experiencing any new issues, they have the option to bring the computer to any local Best Buy store for coverage under their Geek Squad protection plan or to the East Brunswick store if the issues were not resolved Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Hello; my name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters Best Buy is unable to provide refunds on Geek Squad Protection plans outside of the day return and exchange periodAdditionally, at the time of purchase you were provided with eth
terms and conditions of your Geek Squad protection plan, which outline that a battery can only be replaced once over the course of the Geek Squad protection planAs such, best Buy will not be able to honor your request for refund of the three protection plans sold to you in I apologize for your disappointment, as we value your business Thank you for making Best Buy aware of this concern Sincerely, Cassie EExec Res Sr

I am rejecting this response because:There are now saying they never received the items when I was told on multiple occurences that they have received the itemsIf the items were not checked in I request that an investigation be launched because I returned those items and now they are missingThat is $2,worth of property and I returned all the products in one box check the Return Form that I placed in the box and SKU numbers were on there and all itemsThe MacBook, iPad Pro and The iPhone 6s PlusAs you can see with my correspondent with your employeeOn 05/13/they confirmed that they received the items back and would be refunding me the money. I really need this situation taken care of because I returned the items and I cant understand how items go missingIf the weren't turned in then someone in your warehouse misplaced or stole the items and this needs to be investigated. Thanks*** ***

Dear Mr*** - We have reviewed your concerns and your purchases/exchanges made regarding the Google Pixel phone. Unfortunately, we are unable to offer you an additional gift card, as that is not a valid promotion - or the promotion that you seem to be referring to. We understand that
you have a screen print of something that was listed on our website, however, we do not "price match" errors on our site. We're sorry this is not the answer you're seeking however, we are pleased that you have been able to take advantage of the offer that is valid.Here is the disclaimer listed on BestBuy.com:We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated. Regards, Amy C Information on Our Site We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order

I am rejecting this response because: This response not only disregards the obvious lack in quality customer service but is completely incorrect in description of the problemI was sent an action required notice which I promptly followed through onThere was absolutely nothing wrong with my order, my best buy credit card, or anything else on my endNow that I've spent an entire week trying to get this resolved (I've also lost some items due to limited quantity) I have been informed that I'm not the only person this had happened toBest Buy has had an influx of problems with online orders being canceled through no fault of the purchaserIt's very disconcerting to receive a response lacking any form of apology or real resolution to a very serious issueI've spent over hours this week on the phone trying to get this resolved and now I get yet another uninformed, unprofessional response? I'm appalled with Best Buy's employees lack of customer service! This is in no way resolved and the response I've received through the Revdex.com is completely ridiculousI'very trying to spend over $and all I'm told is that it's my fault (which its not, if the proper research would have been done, this would have been known) and that BestBuy doesn't have to allow purchases? Seriously?

Dear Revdex.com,Thank you for sending this over for reviewI have looked into the customers complaint and I see that the plan has not been cancelledI have successfully cancelled the plan and will refund in full $in a form of a checkI will have this mailed to the address provided in this
complaintThe customer will be receiving this in 10-business days and the reference number is ***.Thank you,Karla ***

Initial Business Response /* (1000, 12, 2015/07/17) */
Dear Revdex.com,
Thank you for bringing this matter to our attention
We have been made aware from the Technician at A&E that the denial for service is not about the type/placement of laundry detergent but rather about an infestation of insects
in or around the unitBest Buy and our service providers will not perform any repairs or parts replacements on units considered infestedDirection was given to eradicate the infestation before we can assist in the repairs
We would advised to eradicate the infestation properly and then contact us through means to initiate a repair of the unitUntil this is done, Best Buy will not be taking further action on this matter
Thanks,
Derek

Dear Revdex.com,According to the terms and conditions found on Geeksquad.com for the warranty purchased, Best Buy reserves the right to offer a comparable unit or a store credit for the value of the unit in today's market not to exceed the price paid.Based on these terms and the fulfillment completed, Best
Buy abided by the terms and conditions of the warranty purchased.As a one time exception, Best Buy has issued a $gift card to offset the difference between the store credit provided and the cost paid for the unitThis will arrive in the mail with in 2-weeks. Thank you, Ash E

Dear Revdex.com,Our customer is claiming that he shipped iPhones via UPSAfter connecting with the facility that received the package, our findings indicate that there were no phones found in the packageAlso, based on the UPS tracking information and package description; the package was listed as 1lb
where six iPhones not including packaging and package materials would weigh approximately lbs.Best Buy offered to work with the customer if he could provide proof of purchase or serial numbers for these phonesUnfortunately, since the customer is unable to provide these details to support a proper investigation, Best Buy is unable to accommodate the customer's request.Respectfully,Ash E

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the computer repair diagnostic and refund request to our attention The diagnostic fee charged by our Melbourne store (#***) on 08/10/was for $(no tax) and paid for by ***
***If requested, we will provide the purchase receipt verifying this information Labor or diagnostic charges are non-refundable since they account for the time it takes our Geek Squad agents to complete the service; however, the Geek Squad provides our customers with a 30-day labor guaranteeIf a customer is unsatisfied with the services rendered, we will make any corrections stemming from the previous issue free of charge for up to days from the original service dateSince the Geek Squad performed the requested diagnostic service estimate for Service Order (SO) #00***-***, we are unable to accommodate Mr***’s refund request for the diagnostic service fee However, as a customer service gesture of goodwill, we will be sending a $*** Best Buy gift card from our corporate officeThe gift card should be received in approximately to business days and can be used online, in stores, no expiration date or used for Geek Squad services in the future Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing *** *** concern to our attentionWe have forwarded the customers concern to the appropriate group that handles damage claimsAn appointed insurance adjuster will be in touch with the customer directly.Thank you,Best Buy

Dear Revdex.com,Thank you for reaching out to us with your concernWe have reviewed the information surrounding your order and the units you claimed to be defective were 100% functional when re-tested by our staffAs all sales are final on Techliquidators, they were shipped back to you under UPS Pro
#***We also replied to your email back on June 29th to inform you of the return shipmentIf you need any further assistance, please call our Customer Care department at ###-###-####.Thank you,Best Buy

From: ***, Daniel Sent: Thursday, March 09, 4:PM To: '***@sbcglobal.net' Subject: Revdex.com Complaint - Best Buy Importance: High Dear Mr***, Thank you for your time on the phoneAs we discussed, I have applied a $credit to your
order to make up for the restocking feeYou should see the refund within a few business days Please feel free to contact me directly if you need assistance in the future Sincerely, Dan *** Senior Specialist | Executive Resolution Team

From: ***, *** Sent: Friday, May 12, 4:PM To: '***@gmail.com' Subject: Best Buy Revdex.com Complaint Dear *** ***, My name is Dan *** and I am a member of Best Buy’s Executive Resolution TeamYour Revdex.com
concern was forwarded to me for further investigation. I was disappointed to learn about the challenges you have encountered with *** Gear Sand I am truly sorry for any inconvenience this has causedI tried to contact you by phone but the number listed but I had to leave a voicemail I would like to help you resolve this matterYou stated in your complaint that you were referred to ***Normally if an item is still under warranty but outside of our 15-day Return and Exchange Policy, we will refer customers to the manufacturer I am wondering if you ever contacted *** to address this and if so, what they did to try to rectify the situation Thank you so much for being engaged and sharing your feedbackI look forward to hearing from you Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Dear Revdex.com, We certainly apologize if the information presented to Ms***. Our in home service comes at a cost of $229.99. Our Quality Assurance Team discounted that service $229.99. So the service call would be free. Again we are truly sorry for any confusion to Ms*** with the wording of free and then discounted. The service call would be free. Sincerely, Scott M

Dear Revdex.com, Thank you for forwarding this matter to our attentionMr*** contacted Best Buy outside of the Revdex.com and we have addressed his concerns Best Buy considers this matter closed nevertheless, feel free to forward any other questions concerns and our offices
will address accordingly Thank you

I am rejecting this response because:
I still have not received any response from the business regarding the resolutionIt has been more than days.To resolve the issue, please call me at ###-###-####

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge purchase from our online store to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
We reached out to *** *** directly regarding the *** fridge purchase (BBY01-***) and offered a 20% discount for a total credit to their online order purchase in the amount of $ However, *** *** requested an in-home visit by a *** technician for the fridge due to an issue the fridge has been exhibitingWe found and provided *** *** the contact information for a local factory-authorized servicer they can contact for diagnostic and repair under ***’s warranty: All American ApplianceAuthorized Service Center*** *** **Henderson, TX 75654###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven ***Executive Resolution TeamBest Buy Corporate Campus

Dear Customer,Thank you for bringing this to our attentionWe apologize for this inconvenience and have been able to review your experience.It seems that the estimated date of delivery was displayed incorrectlyWe see that the item was delivered on 03/27/and left at the front door to the
address you provided. We apologize for the confusion of delivery but we are glad that you have received your product.Best regards, Daniel S