Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
You've got to be kiddingIt's as if she blew off my entire complaint I am disputing your inability to help with the dispute process of my charge with my Best Buy Visa I am a disabled person and was not able to get to the store and the store manager blew me off Now, my visa card, owned by or coupled with Best Buy refuses to dispute a legitimate claim. I cannot believe what a blow off your response it I expected so much.Please take the time to actually read my dispute and details included instead of just sending a pre-formate, corporate reply. You are discriminating against the disabled If a person cannot return a unit to the store you should assist to get it back there but I as only shunned and ignored throughout this entire process. Sincerely,

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear Revdex.com,
The Plano, TX Best Buy store allowed the customer a one time exception to exchange the phone outside of her day period
The transaction occurred on 7/04/where the customer exchanged her *** iPhone 64GB Gold for a
*** *** Galaxy SEdge 32GB
Best Buy considers this situation resolved
Thank you,
Best Buy
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfiedBest Buy worked to resolve my issue quickly and fairly

Dear Revdex.com,Thank you for bringing the consumer's complaint to our attentionBest Buy has contacted the customer and investigated their concernsWe have ensured that the online ordering problems were not specific to their account, but a security measure that prevents gift cards from being purchased
with other gift cardsWe have apologized and worked with the consumer to reach a satisfactory resolutionPlease contact us with further questionsBest Buy considers this matter concluded. Thank you, Alex S

Dear Revdex.com, Thank you for forwarding the customer's responseAs the customer mentioned, the provider has issued a credit to the customer's account and additionally Best Buy has issued a gift cardIt is our understanding that the credit to the account will be added within one to two billing cycles Best Buy considers this matter resolved nevertheless, feel free to forward any additional concerns and our office will address accordingly Thank you

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain a
refund or replace an E-Gift Card. Upon reviewing the purchase, order process and confirmation, we have been able to verify that the E-Gift card was successfully sent to the email provided in the order. We partnered with the appropriate team that oversees E-Gift Card transactions and they confirmed the E-Gift Card was opened in that email which completes the order process on Best Buy’s end. Best Buy is unfortunately not able to offer further assistance regarding this matter after the email was successfully delivered to the intended recipient. We have strongly encouraged the customer to continue and work with the local authorities in regards to any next steps. We will be happy to provide any information that your local authorities may need for their investigation. Best Regards, Amanda HBest Buy CoInc

I am rejecting this response because:
I am fully aware of both options provided by Best Buy LLC - manufacturer and Geek Squad express These options are the reason I am contacting the Revdex.com.However, the manufacturer information as given to me by Geek Squad representatives was an illicit identity scam The Geek Squad express option referred me back and forth between in-store representatives and over the phone customer service over the course of months, neither claiming authority to help me but assuring me the other could.My complaint is that neither option actually resolved my issues, and so I am forced to submit a formal complaint - as Best Buy's offered resolutions were inconclusive as well as put me at risk I refuse to attempt either option again as I have spent nearly months contacting both of Best Buy's given options, and this is the second time over the course of a year I have had formal issue with Best Buy's customer service and needed external assistance to resolve what they could not.I appreciate resolution as soon as possible.Thank you,***

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. Thank you

Dear ***,Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI am very sorry to read about your experience trying to return the *** Fit and I apologize for the inconvenience
and frustration that this may have caused you. Pursuant our telephone conversation I am pleased to hear that *** repaired/ replaced the Fit under warranty. I have also requested a $** Best Buy Gift Card as a customer service gesture and invite you back for a better experienceIt will take to weeksfor the Gift Card to arrive and it will be mailed in a plain white envelope so please watch for it in the mail Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Initial Business Response /* (1000, 10, 2015/07/29) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe have verified confirmation of the $*** goft card offered to the customer and the acceptance from the customer of the gift card as resolution to the matterSince the
resolution was agreed upon by the client, Best Buy will create a new gift card and send it to the client to make good on the promise made
Best Buy will not be reimbursing for the remainder of the desired resolution as it is not within Policy to perform a return of the Geek Squad Protection back to the date of purchase
The gift card will take approximately 7-business days to arrive at the provided address and will arrive in an envelope not marked as from Best Buy to protect the contents
Best Buy considers this matter resolved and will take no further action
Thanks,

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position.If she would like us to reload her software back on the computer and repair the crack, we will gladly do soHowever, we will be unable to provide a refund.If she does not want us to do these things, we would ask that she pick up the computer since it is her property. Thank you

Dear Revdex.com,Thank you for sending this for reviewI have looked into the order and see that the cards were supposed to be delivered already activatedI have called the customer to gather gift card numbers so I can further investigate but had to leave a voicemailI left my direct contact information
so he can call me back at his convenienceIf the gift cards indeed not activated we will have to refund him.Thank you,Best Buy

Dear Revdex.com,Thank you for sending this for reviewI have spoken to the customer and we have came to a resolutionHer complaint has been documented under case ID *** and also has my direct contact information in case she needs further assistance.Thank you,Karla ***

Dear Revdex.com, Thank you for contacting us once again regarding this matterWe are sorry to hear of the continued setbacks endured by the customer Upon reviewing the purchase of the dishwasher we have verified that the customer did not pay for the dishwasher to be installedBest Buy may still install it but the customer will need to come back to our store to pay for the installation Thank you,

June 10, To Whom It May Concern: In an effort to resolve the concerns forwarded by Mr*** to your office I have requested a $*** Best Buy gift certificate (the value of the one year subscription in question) in his name. The gift certificate will be processed and
mailed in the next to business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our positionNevertheless, please forward any additional concerns to our office and we will respond accordinglyThank you,Best Buy

Dear Mr***, Thank you for taking the time to inform us about your poor experience ordering onlineWe apologize that this situation has caused you such inconvenience and we appreciate your patience as we worked towards a resolutionWe greatly appreciate your business and are pleased we
were able to reach a resolution that was acceptable to youIf you have any further questions or concerns please reach out to me directlyThank you.Sincerely,Alex S

Initial Business Response /* (1000, 5, 2016/01/21) */
Dear Mr***
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulties you had with the making your purchase on Best Buy.com I am Larry S with the Executive Resolution Team at Best Buy
Corporate Headquarters
I am sorry to hear about the difficulties you had with the website and I understand the frustration that this situation must have caused youWe value feedback such as this, as it helps us to identify problem areas that require immediate attention
Per our telephone conversation today 1/21/we were please to sell you the item you requested for the amount you originally saw on the websiteNotes were also submitted concerning error that occurred with the pricing and the conversation with the Supervisor and the Chat
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business honored the price listed on their website

Dear Revdex.com,Thank you for forwarding Mr***'s concerns to usWe apologize for any frustration and inconvenienced causedWe will be in direct contact with the customer to find a resolution.Sincerely,Kelsey F

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionWe apologize for any possible inconveniences faced with the delay in receiving the proof of purchaseWe have contacted Mr*** directly with the requested documentIf requested, we can provide said document through the Revdex.com
but will refrain for customer privacy until requested. Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you,Best Buy

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulty you experienced with the replacement of your Sony TV, I am Larry S with the Executive Resolution Team at Best Buy
Corporate Headquarters
I am sorry to hear about the problem you had trying to get this issue resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Per our telephone conversation on 12/8/the TV has been replaced
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Best regards,
Larry S
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been provided with a replacement