Best Buy Stores, LP - US Headquarters

Dear Leslie, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the iPad and I apologize for the
inconvenience and frustration the matter has caused you Pursuant our phone conversation today April 5, it was agreed to a $discount on the iPad you received. The refund will be made back to your original form of payment and may take up to hrsto appear in your account. Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because: what you are not understanding is that at the time of the JUNKOUT my ** was under REPAIR warranty!!! It had been repaired times wirgin monthsThere was NO NEED FOR ME TO RENEW THE HARDWARE PLAN that is why the store transfered everythg to the *** to begin with!!

Revdex.com,Thank you for bringing this to our attention. Please know that the non damaged product was exchanged and the subsequently return back to the original tender that was used. The damaged watch was returned to a gift card which has been frozen and a check has been sent to the customer
for the amount that was on the gift card. Regards, Nick S

Dear Revdex.comCustomer was credit the funds in the amount of to a Best Buy gift cardRefunds of returned items are credited back the same way the payment was made, per Best Buy's return policy.New card estimated delivery date is 12/20/UPS tracking # is:*** Thank
You Gail D.Beat Buy

Dear Revdex.com,Thank you for bringing the consumer's concern to our attentionWe have forwarded the claim information to Sedgwick who have emailed the consumer to inform them that the claim will be handled by the third party insurance adjusters at SpiritFurther inquiries about the resolution of this claim can be addressed to Spirit for updatesBest Buy considers this matter concluded, thank you for your time.Sincerely,Alex S

Dear Revdex.com, Thank you for making Best Buy aware of Ms***'s situationAfter communicating with leadership locally, they have informed me that Ms*** is currently working with the manufacturer to have her unit serviced. If she has any additional issues with her applaince, we ask
that she reach out to Lenny at the store local to her. Thank you for your time,Cassie EExec Res Sr

Initial Business Response /* (1000, 5, 2015/11/25) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your Dust BusterMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear about the difficulty that you've had and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Best Buy offers a day return and exchange period on all vacuum cleaners, but the customer must have proof of purchase to process the transactionThere is responsibility on the part of the consumer to keep record of their purchasesUnfortunately, Best Buy does not keep track of serial numbers, and so we are unable to track purchases this way
With that said, I must apologize for the delay you have experienced in receiving a reply to your letterThis is no more acceptable to leadership here than it is to youas a one time gesture of goodwill, and in hopes of giving you the opportunity to shop with us again I have taken the liberty of issuing a Best Buy store credit to the address provided in you r complaintThis will arrive via USPS in approximately two weeks
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Kindest regards,
Cassie E
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business offer of a store credit but find unacceptable that the store would place back on sale a returned item without checking that it was in working condition and that the store manager would make the ridiculous suggestion I take the item to the manufacturer for repair when the repair would cost more than the original cost of the itemAlso it is standard practice by all businesses except Best Buy to offer store credit for any item returned without a receipt and only Best Buy charges a restocking feeI will spend the store credit but will never again patronized Best Buy due to their non-standard policies

07/31/2017 To whom it may concern, We have contacted the customer and addressed the concerns raised in the complaint Best Buy now considers this matter resolved in it's entirety Nevertheless, please feel free to reach out to us directly should any further issues arise

Dear Revdex.com - We have reviewed the previous cases regarding the gift card that this customer requested be reissuedThe gift card number provided to our back office associate did not have any value, so there was not any amount to reissueBest Buy is not liable for any lost or stolen Gift CardsPer
Best Buys Terms and Conditions - We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receiptBecause there is no remaining balance on these cards, we are unable to reissue any cards as they have no valueWe are sorry for the loss of your card, however, we are unable to assist you further with this matterRegards, Amy C

Revdex.com, Thank you for bringing this to our attentionPlease know there would be no way for us to know where the damage came from for certainI also do not show that the customer contacted us to discuss the matter. As a onetime only exception, in good faith, I have issued a full
refund of the television as well as the Geek Squad Protection plan for a total refund of $to the card used at the time of payment. The customer should see this refund in 1-business days, or 1-billing cycles depending on their card Thank you Regards, Sarah L

Initial Business Response /* (1000, 10, 2015/09/16) */
Hello; My name is Cassie and I work on the Executive Resolution Team at Best Buy corporate headquarters
I sent the email shown under my signature below, to the email address that you initially contacted my team, ***@yahoo.com on
09/10/and on 09/15/as I will need more information in order to look into this complaint furtherAdditionally, I have called several times to the phone number provided in the voicemail complaint and email you sent in last weekI have not yet received a response
Mr***, I apologize for your experience and I look forward to investigating your complaintPlease reply to my email with the requested information, or call me directly at (612) ***I hope to hear from you
Sincerely,
Cassie E
"Hello Mr***,
My name is Cassie and I work with the Best Buy corporate officeI am connecting with you on behalf of *** regarding your recent returnI'm so sorry to read about the difficulties you're experiencingI have let area leadership know of your concerns so that they can address them locally, as this is very important to usThank you for being engaged and for sharing your experienceI am sure we can work to regain your trust, and I hope you will consider giving Best Buy another chance as I am confident we can serve you better going forwardI will follow up with you again as soon as I have more informationPlease be aware that management in your local area may possibly reach out to you, as wellThat being said, please feel free to reach out to me should you need anything in the meantime
Thank you again
Sincerely,
Cassie***
Executive Resolution Best Buy Co., Inc
Phone: 612)*** Fax: 952)***
Hello Mr***,
I truly hope this email finds you wellI am writing because I have not received a response from youPlease note that I will be closing this case, and responding the Revdex.com that we have been unable to make contact with you on 09/16/if I have not received a reply by thenOf course, I am happy to reopen the case should you contact me at a later date, but I will wait for further contact from you before doing so
I look forward to hearing from you
Sincerely,
Cassie***
Executive Resolution Best Buy Co., Inc
Phone: 612)*** Fax: 952)***
Initial Consumer Rebuttal /* (3000, 12, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time 9-16-2015, I have not received any communication from Best Buy at ***@yahoo.com or ***@yahoo.com; Also I have not received any phone call at the phone number provided over the phone and also at the Revdex.com form: ***; I can proof all this through IP addresses, and I can proof this through my phone company provider
Again: feel free to contact me at: *** or and e-mail: ***@yahoo and ***@yahoo.com
Thew Item is still un-opened and I want my FULL refund in my account, no store credit
Thanks!
*** ***
***
e-mails: ***@yahoo.com and ***@yahoo.com
Final Business Response /* (4000, 14, 2015/09/17) */
Dear Revdex.com,
Best Buy has been successful in contacting Mr***, and we have facilitated a return of his funds to his credit card
Please forward any additional concerns to our office and we will respond accordingly
Thank you,
Cassie E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will reach back out if the refund is not received

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear Revdex.com,
I called the customer and his issue was resolved on 11/11, as a previous agent honored the terms of his former agreement and replaced his headphones for freeI sent the customer a $GC as goodwill gesture too

I am rejecting this response because:
It did not say on the item it was a flash sale and was only for a limited time

Dear Revdex.com,Mr*** was contacted by his case manager on 5/26/He was informed that the refund has been applied and he was offered the transaction number for the refund, which he declinedIf Mr*** has additional concerns regarding the refund he should reach out to his case manager. Thank you,Gail D

Dear Customer,The order was cancelled for open box item no longer available. Once a product has sold out it takes several hours for the Website to update the availability. Your PayPal account was refunded within minute of your order being cancelled, Best Buy did not collect any
funds related to this transaction. Please review Best Buy.com's Terms of Use for any further details We regret that the product was no longer available for you to purchase and apologize for any inconvenience and frustration this matter may have caused youThank you for your understanding.Best Buy considers this matter closed.Thank you,Larry S

I am rejecting this response because:I did exactly what Best Buy told me to do, buy another TV from the store, at the sale price, and that I would get a full refund (on top of the $I was compensated for all of the time I had to waste on this because of their screw up) I understand that Best Buy has fully refunded the cost of the initial tv that they never sent me, but never did I get an apology since the initial $"compensation" that is now gone.Thankfully, Amex finally stepped up and just gave me the $since they were also partially at faultAt least they finally admitted their role in this mistake

April 12, To Whom It May Concern: Best Buy feels that we have fully addressed *** * *** concerns that were forwarded to your office as I have processed a credit as refund for the gift card in question. Furthermore, I called Ms*** and left a detailed
message explaining the credit and the two to three day time frame for the credit to hit their account. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-####Direct ###-###-####Fax ***

I am rejecting this response because:
Of course they won't find any orders with my name of info due to the transaction being fraud by my debit card being charged without my permissionHere is my case number from best buy *** as well as *** I was giving two different case numberI have files disputes with my bank already which was denied due to best buy stated it was me making transaction(It wasnt) I have files police report after being advised to do so at this point it up to best buy to do more investigatingThe numers on my bank statement from these transactions are as followed BESTBUYCOMAMOUNT 421.99BESTBUYCOMAMOUNT this is the only information I have from this transactionOf course it will not be in my name with my info because THE PURCHASE was not made by me who ever made this PURCHASE would not have my person information and I'm not sure how beat buy let this happen I just want my money returned asapPlease due further research I can send a copy of bank statement if needed as wellHere is the police report number 18-filed 3/8/I have done everything asked of me I just want justice please and thank u

Initial Business Response /* (1000, 5, 2016/02/04) */
February 4,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** in the previous correspondence sent to the customer copied belowNevertheless, please
forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Enclosure: Previous email correspondence to the customer dated January 29th,
From: Facebook (Best Buy)
Sent: Friday, January 29, 10:AM
To: '***@gmail.com'
Subject: RE: Order complaint
Hello,
I hope this email finds you well!
Thank you for taking the time to reach out to us concerning your recent Nikon camera purchaseI'm sorry to read about the troubles experienced with your missing lensYesterday I reached to the store management team to gain some insight into your issue, I was pleased to hear that the situation was taken care of and they have provided you with a new lens at no cost
We appreciate your business and continued loyalty to our store and hope to have many more opportunities to serve you in the future
Have a great weekend!
Regards,
Tea
Best Buy Corporate
Social Media Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept that they handled the issue by providing me with the lensHowever, the way it was handled was completely unprofessional by manager Jackie of the Poughkeepsie NY storeShe insisted continuously that since the bundle was no longer available that she could not give me the lens without charging me because her inventory would "be short"I became frustrated and she told me that this was something Nikon needed to handleI explained we already had emailed them and showed her that they said this was Best Buy's job to correct the issueShe still insisted that we contact Nikon, and had a geek squad employee sit on hold with Nkon with me for a half hour while she wakes away and helped other customersAfter a half hour, the geek squad employee went and told her Nikon didn't answerOnly then did she give the lens to him to give to me because I told him I wasn't leaving without itShe never came back and apologized to me for the inconvenience and had the geek squad employee handle her "dirty work"She was rude and regardless of whether it was handled, it wasn't handled with the professional and kind attitude I usually receive shopping at Best BuyIt was very disappointing
***