Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused. The order provided shows the software has already been refunded to the customer. At this time, Best Buy feels this matter has been fully addressed
Sincerely,Kelsey FBest Buy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the ** TV purchase request from our online store to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMr
***’s ** online order (BBY01-***) was cancelled as the TV was not available to fulfill the orderThe online order customer paid price was $599.99; however, they were never charged for the purchase as there was a bank authorization for the amount/funds on the credit card, but no chargeWhen Mr*** contacted our contact center, they were provided a $** Best Buy gift card as a customer courtesy for the inconvenience they experiencedThe ** TV is now available with additional stock and if Mr*** would like to place a new order, they have the option of purchasing from our online store or any local Best Buy store would be able to assist in placing the order or calling our contact center at ###-###-####In addition to the $** Best Buy gift card, we will be sending a $** Best Buy gift card from our corporate office a a customer service gesture of goodwill and for a better Best Buy experienceThe gift card should be received in approximately to business daysThank you again for making Best Buy aware of this situationSincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for bringing this matter to our attentionOur notes indicate that Ms*** has been contacted by our teams and resolved the issue Best Buy considers this matter resolved nevertheless please forward any additional concerns to our office and we will respond
according. Thank you

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case When reviewing online orders for *** ***, both orders (BBY01-*** & BBY01-***) were cancelled as we received declined messages when attempting to process their purchases through the Pay Pal accountThe online orders had authorization holds on the Pay Pal account; however, both have expired on 11/30/and we never received or collected payment for the orders which have now been cancelled in our systemAuthorization holds are not charges or funds collected by our company when it comes to cancelled orders Based on our investigation, we would be unable to accommodate their request to send or ship the 2-items We recommend *** *** continue to contact and work with their bank or Pay Pal directly at ###-###-#### for additional assistance Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,I have engaged the Store Leadership at the Greenville store to review and provide a lasting resolutionOur Geek Squad manager, Mike ***, will be contacting the customer to address his concerns.Kind regards,Ash E

Dear Revdex.com,Thank you for the additional information regarding this complaint. It appears there was a discrepancy between the contact information on the order, and the contact information that has been provided to the Revdex.com. We did attempt to call the customer a number of times and requested call backs. We will be reimbursing the customer for the cost of the microwave. The reimbursement will be sent via check, and the request has been submitted. It can take 2-weeks for checks to be delivered.Thank you,David M

Hello MsConner,Thank you for contacting Best Buy through the offices of the Revdex.comMy name is Cassie and I work with the executive resolution team at best Buy CorporateYour communication was forwarded to me for review.Best Buy has a day return and exchange periodthsi
informatino is printed on the receipt provided to you at teh time of yoru purcashe, as well as posted at each register and onlineThere is reponsibility on the part of the consumer to evaulate teh product within thsi period of time. Becuase you had the television in your possession for so long outside the return and exchange period, Best Buy si not able to provide you with an exchange or a refund on your productIn an effort to remain fair and equal to all of our customers, we are not able to make exceptions to thsi policy.Thank you again for making us aware of your concerns.Kindest regards,Cassie EExec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the return and refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsBest Buy
partners with The Retail Equation (TRE) and our return policy was implemented early to monitor returnsSignage has been placed next to each register outlining this info and an alert message is printed on the front of the receipt to increase customer awareness as wellBased on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for days On January 11, 2017, Customer Experience SrChampion Stephanie worked with Mr*** and TRE in accommodating an exception to return the Tracker on 01/12/(originally purchased on 01/08/2017) Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

June 28, To Whom It May Concern: Best Buy feels that we have fully addressed Ye Hu’s concerns that were forwarded to your office as a full refund has been processed for the orders in question Nevertheless, please forward any additional concerns to our office
and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/12/03) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionAfter checking the order number provided, we were able to verify the issues the customer encounteredWe connected with the customer and offered a resolution that was accepted
Best Buy considers this matter closed
Regards,

I am rejecting this response because:I still do not have my microwaveIt has now been a month with no follow up information as to when I will even receive the microwaveThe $*** gift card is fine FOR THE STOVE, but not for the refrigerator and microwave inconvenienceAnd only if it can be applied directly to my credit card balanceIf not, then, no gift card It's kind of an insultEspecially since it wasn't even acknowledged your original response I would like to speak with someone (with some authority) directly

Dear Revdex.com, Best Buy feels that we have fully addressed the customer’s 2-year Geek Squad Protection Plan’s expiration date concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com,I have spoken to the customers Dad *** *** since the customer is currently in EnglandAfter reviewing the funds it looks like check in the amount of $was mailed to the wrong addressWe will not be accepting a return on the computer but will still stand with refunding the
warranty and renewalThe customer's dad confirmed receiving the check in the amount of $299.99, we will overnight the $check and have it mailed to the correct address and address to dad per the customers requestThey should receive the check by the end of this weekConfirmation number is ***.Thank you,Karla ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the $Best Buy gift card request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsOn
01/17/17, our Social Media Specialist George emailed *** *** (corporate case #***) and informed them the $Best Buy gift card was requested and has been mailed to them on 01/18/The gift card should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus _________________________

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the describe difficulties experienced in replacing the customers
productWe have actively reached out to the customer and came to a resolution at this time. The proper leadership was also notified of the situation. Respectfully, Bethany H

June 28,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** *** concerns that were forwarded to your office as our store leadership has reached out to Mr*** and offered a resolution to the matter through return of the productAdditionally, we have heard his concerns regarding the service received and have forwarded his comments to the appropriate leadershipNevertheless, please forward any additional concerns to our office and we will respond accordingly
Senior Executive Resolution Specialist Best Buy Corporate Campus
Sincerely,
Terrance ***
terrance.***@bestbuy.com

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear Revdex.com,
To change this, it would have needed to be within the 14-day period from the date of purchaseThat is the only time the contract can be altered and this is the same with all carriersUnfortunately, only AT&T would be able to make
this alteration and it would b up to their discretion
Thank you,
Dan ***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I call At&t and they told even though it's pass the days Best Buy can change itThey even told if you would have done it through At&t we would have fix it but Best Buy has to do itIf your employee would have stop chatting with other employee my contract would have been done rightShe ask times not times like I thought she didMy husband said she ask him once and me twiceOnce again At&t told they change it but best Buy refuse to do their jobThe days is a try out of the phone not the contract
Final Business Response /* (4000, 11, 2016/02/26) */
Dear Revdex.com,
I contacted the store and they reached out to their AT&T representative
They were unable to change the payment plan from Next to Next The only difference is how many months the phone is financed and when she can upgradeWhen Carmen reaches her 12-months, Sajid from the store has offered to help the customer do the upgrade and get the same benefits of having the next
Thank you

Dear Revdex.com,Our customer can view our return exchange policy by following the link below:http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat***01...⇄ clearly indicates that Best Buy uses a
third party company (TRE) to monitor returns and exchanges.."Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchaseReimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursedWe accept U.S., Canadian, and Mexican Driver's Licenses; U.SState ID; Canadian Province ID; Matricula Consular; U.SMilitary ID; Passport; U.SLaser Visa; and U.SPermanent Resident CardOur third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returnsIf we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####" Kind regards, Ash E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I received the email from the company stating that the item was in transit and that is the best possible resolution for me. Thank you very much for your assistance in this matter.---A note for Revdex.com's web design information. I received the email yesterday and logged on to the Revdex.com site to send a message to update the complaint file, and I could find no way to do so. I even watched the full video provided, and no information was given about how to update the file with a message from me. The email from Revdex.com gave a number to call, but I did not have time to do so yesterday. Perhaps some method of messaging from the complaint filer would be a useful addition to your online form. Thanks again!

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper review.We are very sorry to hear about the difficulties our customer has faced in effort to obtain this price matchThe
reason why the price match was not processed is because Best Buy does not include open item products as part of our price match promiseHowever, as we are able to verify the correspondence between our customer and our team confirming the price match as processing, we will be performing a one time exception and honor the mentioned discounted priceOur executive resolution team has processed the refund and the customer should have visibility to the credit of $within 3-business daysWe again apologize for any frustration, and thank you for the opportunity to allow Best Buy to provide resolution to this matter.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC