Best Buy Stores, LP - US Headquarters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i received two calls from Noel yesterday and feel confident that the things she said will in fact happen. They will cut me a check for my requested amount and I should receive that in about four weeks thank you for your help in resolving this situation. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dear Revdex.com and Bestbuy,   The store manager has contacted me and we have resolved this issue.thanks[redacted]

Initial Business Response /* (1000, 6, 2016/03/08) */
Dear Revdex.com,
Thank you for contacting us regarding this matter. Best Buy has researched the issue presented by the customer. After the store had the full picture of the issue, the customer was offered a resolution, which she accepted. We...

connected with the customer from the corporate office as well to ensure the resolution was satisfactory. We received communication it was. Best Buy considers the matter closed.
Thank you,
Initial Consumer Rebuttal /* (2000, 8, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
David [redacted] handled the situation in an acceptable manner, and I am satisfied with their response.
Thank you,
[redacted]

Dear Revdex.com,  Thank you for your continued partnership.  This issue has been assigned to the highest level of escalation in the company.  We have issued a check as a normal refund through our process.  We issued the check and it will be 14-21 business days if not sooner for the customer to receive the check.  It is documented in our system through the Executive Resolution Team.  The customer will receive the check in the allowed time. Best Regards,

Thank you for sending this for review. The customer still has coverage. She had two active plans and now only has one active plan.Sincerely,[redacted]

I am rejecting this response because:The receipt does not say that. And I opened them but I did not wear them. That was not the reason the employee berated me either...

I am rejecting this response because:
The...

company advertises that it sells and installs car satellite radios. It does not, at least in all the four stores within a forty-five minute drive of me. The company should cease advertising services it does not offer, it certainly should cease selling products it has no intention of installing.

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Revdex.com,
Thank you for contacting us regarding this matter. The customer purchased an iPhone 6 Plus 64GB phone from Best Buy on 12/28/14. The charge the customer received under the Apple Care agreement of $380.89 was processed, because the...

issues could not be replicated. The $380.89 is a charge that Apple Inc. imposed and Best Buy processed. During the purchase, the customer also purchased Geek Squad Protection plans billed monthly for each phone. Per the terms and conditions of the Geek Squad Protection plan in addition to the monthly Geek Squad Protection fee, there is a deductible for service to the phone. The terms and conditions can be found here: http://www.bestbuy.com/site/Geek-Squad-Protection/null/[redacted].c?id=[redacted...⇄ /> The Best Buy service fee totals $213.99. The customer will receive a refund of $166.90 as it is the difference in the fee for Apple Care $380.89 and the Best Buy service fee $213.99. Best Buy considers the matter closed.
Thank you,

Dear Revdex.com, Thank for forwarding Ms. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused. In looking at the customers account, we see the points have been added successfully. The customer opted to bank her points when she enrolled, so she will need to...

log on to her My Best Buy account and issue out her certificates from there. If the customer has further questions on this, we recommend she contacts us at 1-888-BestBuy.  Best Buy considers this matter fully addressed. Sincerely, Kelsey F.

Dear Revdex.com, Thank you for contacting us regarding this matter.  The customer purchased a dishwasher and 5 year warranty protection plan for the device.  When an extended warranty is purchased at Pacific Sales, WarrenTech is the company that handles claims as they come in and arranges for...

service. We have received communication from WarranTech that the parts needed to complete this repair have been ordered and delivered to the company performing the service.  If there are further issues after the next appointment is completed, the customer can contact Warrentech at ###-###-#### or www.myprotectionplan360.com/PacificSales. Thank you, David M.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11471121, and find that this resolution is satisfactory to me.

Revdex.com,Thank you for bringing this to our attention.  Please know we have been able to process the credit back to the customer's credit card that was used originally. Regards, Nick S.

Revdex.com, Thank you for bringing this to our attention. We understand the customer's disappointment, and apologize that they do not feel this was treated in a manner that was more urgent. Please understand that the information given to our customer is correct. If he is seeking damages for an issue...

that he claims Best Buy caused, it must be handled by our claims department, Sedgwick. They will work direct with the customer and address all of his concerns in that claim. The customer can call them to initiate a claim by dialing ###-###-####. Thank you for allowing us the opportunity to respond to this matter.  Regards, Sarah L.

Dear Revdex.com,Thank you for sending this for review. I have called the customer and am waiting to get a call back with the preferred address so I can mail the $500 gift card. The customer has my contact information.Thanks,Karla

Revdex.com,  Thank you for bringing this to our attention. Please know that we are deeply sorry if the installation had issues. Our team personally reached out the customer to talk over the matter, and they placed new stainless steel hoses on the unit as well. A damage claim has been submitted with...

our claims department who will be fully investigating the water leak. In addition, a $150 check was issued to the customer for the experience as a customer satisfaction gesture.  Thank you again for allowing us to address these concerns.   Regards, Sarah L.

I am rejecting...

this response because:This has been the same kind of response I've received for over a month now.  I would like bestbuy to provide me with tracking number.  Please note through out the process, bestbuy CSR have stated you should get it with in 14 business days and now I'm getting same reply.  This is totally unacceptable for bestbuy keep sending me generic reply. I would like proof of shipment

Revdex.com, Thank you for the additional information. We can understand the customer's frustration. The store manager is personally assisting the customer, and will be there to support her going forward. We have also documented her concerns on our end for visibility and internal review. Thank you again for allowing us the opportunity to address our customer's concerns.  Regards, Sarah L.

I am rejecting this response because:My main issue is I was charged more for my order after canceling an item  missing it's shipment timeframe and oo resolution was provided. Per policy, I should have received a partial refund on  the $19.99, instead I was charged MORE. I refuse to pay more than 19.99 plus tax for this order. I would like to restore the order at 19.99 plus tax for pans with the free item and refund of the additional $30.00 charged without consent. A $** gift card accepts no reponsibility for charging without authorization and is still overcharging me orr this order.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   A product must meet multiple criteria to be eligible for a price match under our Price Match Guarantee. One of the...

criteria is that the retailer be a local competitor. Best Buy considers a local competitor for in store purchases to be a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of the local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) as either the billing address or the shipping address on record for the purchase.   Adorama does have a physical store, which is located at [redacted] [redacted] New York, NY 10011. Based on the address the customer provided to the Revdex.com, his address is more than 25 miles from Adorama’s store. Therefore, Adorama would not be considered a local competitor in this case. Additionally, Best Buy’s listing for the camera in question currently includes a free item. This is considered a bundle, and our Price Match Guarantee does not cover bundle offers.   Full details of our Price Match Guarantee can be found at the following link: http://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmcat29730...⇄   Best Buy respectfully declines the customer’s request for a price match with Adorama, and considers the matter closed.   Regards, Kathryn S.

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 9/22/2017. The customer has received the phone and will be working with the carrier to activate their number properly. Nevertheless, please forward any additional concerns to our office and we...

will respond accordingly. Sincerely,John S.