Best Buy Stores, LP - US Headquarters

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted] concern regarding the refund request to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. The original purchase for...

the units was on 10/17/2016 and the sales receipt transaction # was – [redacted] 10/17/2016 and the amount charged to the Best Buy credit card was $2,033.94.   Mr. or Ms. [redacted] did not use a $200 Best Buy gift card in making the above purchase on 10/17/2016 as the sales transaction was charged to the Best Buy credit card account.   Mr. and Ms. [redacted] received refunds to the Best Buy credit card on the following receipt transactions and refund amounts:   1477 044 5327 10/20/16 = $734.57 washer 1477 041 6382 11/26/16 = $249.98 BBYP – Geek Squad Protection plans 1477 044 2418 01/10/17 = $13.98 Hoses 1477 044 2419 01/10/17 = $712.35 dryer and dryer accessories 1477 041 5712 11/11/16 = $291.50 = gift card refund from re-rings and lower prices in POS (when store returned items to a gift card in processing the exchange on the items) 1477 044 5327 10/20/16 = $31.56 price difference on dryer   =$2033.94 – total refunded to the Best Buy credit card account   Mr. and Ms. [redacted] have been fully refunded back to the Best Buy credit card for the amount charged and again, no Best Buy gift card was used for payment on the original purchase/sales transaction on 10/17/2016.   The Best Buy credit card account is managed by Citi Bank. Mr. [redacted] can contact Citi Bank directly at [redacted] for any questions in verifying the above credits to the Best Buy credit card account.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,We have addressed the concerns that the customer sent to your office on 7/24/2017.  However, if there are any other concerns please direct them to us.Respectfully,Best Buy Exec Res Team

Dear Revdex.com,We have contacted Mr. [redacted], his product is to be delivered today 9/21/2107 and he has agreed to close the case. Best Buy considers this matter resolved.Thank you,LarryS

Dear Revdex.com,   Our records indicate that the iPad was refunded in the amount of $294.24 on 12/10/16 since it was not received by the customer. This matter should be resolved.   Thank you,   Dan S. Best Buy   Thank you!   Dan [redacted] Senior Specialist | Executive Resolution...

Team

Dear Revdex.com, We have contacted the customer via email to discuss this matte further. Thanks,Best Buy

Dear Revdex.com,Thank you for sending this for review, I have talked to the customer directly and gathered receipt info so I will be able to refunding back the charger. The customer will be able to keep the charger since it will not be returnable. The customer also has my contact info for further...

assistance. She should receive this refund in about 3-5 business days.Best regards,Karla [redacted]

Dear Mrs. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the open box [redacted] Ideacentre...

and I apologize for the inconvenience and frustration the matter has caused you.   I am pleased that Best Buy Store #** has made an exception in this case and has exchanged the defective laptop for a new unit of the same model for you.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

I am rejecting this response because: they totally destroyed a my computer. I am not asking for a third party payment but a refund from the company for the $200.00 premium I paid them to keep my computer up and running smoothly. This company does not know what they are doing when it comes to tech support. [redacted]

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. There have been some changes to the Customers Account. I am going to call the Customer Tomorrow.  Warmest Regards, Best Buy

Dear [redacted] - Best Buy is bound to the release dates that the game publishers choose.  Therefore, the only way to guarantee that you will receive a Pre-Order title on the day it is released iis to order the game for in-store pickup.  We are unable to ship games to customers until the...

release date, hence you receiving your game on October 31st.  We're sorry for your disappointment at not receiving the game on the day it was released, however, our website makes no promise that you will receive your game, via shipping, on the date that the game is released. Regards, Amy C

Dear Revdex.com,Thank you for giving us the opportunity to address MS. [redacted]'s concern. Best Buy has approved a replacement phone for Ms. [redacted]. We spoke with Ms. [redacted] and she has been updated on the resolution of this case. Thank you,Gail D.

I am rejecting this response because:Change it to against google then. Someone misrepresented this information. If all the information doesn't match then not everyone can have clean hands in this, someone is at fault.

Dear Revdex.com, Thank you for bringing this to our attention. The PayPal transaction records indicate that the refund for $42.98 did go through and the PayPal Transaction ID for the refund is [redacted]. After the refund is complete on our end, the funds will be applied to his...

account in accordance with how his financial institution normally processes credits. If he has not received the refund yet, we would suggest he contact PayPal and provide that Transaction ID as a reference.  Sincerely,  Dan S.Best Buy

I am rejecting this response because: Although I may agree that the item could have been exchanged or refunded last year, it was not until I actually attempted to resolve the Face Time and Messenger issues that the discrepancy with serial numbers was discovered. I am also aware of what a refurbished item entails. Nevertheless, Apple’s review of the item discovered that the serial numbers do not match anything in their system. Please explain how parts from the same manufacturer do not appear in their system, if this such parts are from other IPAD Minis as you state. The bottom line here is that Apple can confirm the item has counterfeit parts. Furthermore, the refusal from all Customer Service Departments involved to even provide a slight glimpse of Customer Service is a disgrace. I would have thought that a company as successful as Best Buy would at least take ownership and resolve the issue to a most satisfactory outcome other than just quote refund/exchanges/refurbish guidelines or definitions. I am extremely disappointed with their reply and find it unacceptable under the circumstances. A counterfeit item is a counterfeit item. If you were given the item without any knowledge, at least have the decency to look out for your Customers and make it right.

October 25, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns that were forwarded to your office as the charge in question has been refunded and a credit of $250.02 has been completed to the credit card used.  The credit should...

be visible on the customer’s credit statement within 3 to 5 business days.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus   Tell us why here...

Dear Mr. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the Price Match and apologize...

for any inconvenience and frustration the matter has caused you.   Unfortunately, you did not qualify for the price match and you were offered and accepted a $[redacted] Best Buy Gift Card as a good will gesture on May 12, 2017.  Best Buy will not provide any further compensation in regards to this matter. Reference case # [redacted].   Thank you again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com - The customer will need to work with the store as corporate employees do not have any relationship or contact information with various cell phone providers.  I have forwarded the customer's concerns to the store where the customer made the purchase.  It will be up to the customer to work with management of that store to resolve this issue. Respectfully, Amy C.

Dear Revdex.com, Thank you for forwarding Ms. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused to the customer. Our records indicate the customer received her products on the 17th. We have also forwarded her concerns to our associates that she was previously...

working with for direct follow up.Thank you again for bringing her concerns to our attention. We consider this matter closed. Sincerely,Kelsey F.

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding the complaint has been brought to our Executive Resolution Team for proper review.  We apologize for the frustrations and the inconveniences that this may have caused....

 At this time we have reviewed the customer’s order and have confirmed that the product listed in the order was fulfilled and completed.  Best Regards, Amanda

I am rejecting this response because:
You state that the website does not guarantee that I will receive the game on the release date of 10/27.. see attached screen shots showing bestbuys website saying I will receive by 10/27. You also state that you are prohibited from shipping until the release date, which is false.. the second screen shot shows the shipping initiated on 10/26.. the day before. Not to mention I was told by 2 different Best Buy customer service representatives on 10/25 and 10/26 that I would receive the game on 10/27 at my home. (Pull the calls on reference number [redacted]) either way, bestbuy did not follow through on promises made on both on the website and by customer service representatives. This type of customer service is not acceptable. I would have gladly changed to store pock-up had I been given that as an option and had I not been promised to receive it on time, forcing me to go elsewhere and purchase the same product a second time from another retailer just to receive what I had already purchased from bestbuy and was falsely informed of the delivery date