Best Buy Stores, LP - US Headquarters

Dear [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize for the confusion over the Phone Gift Card Promo and for any inconvenience and frustration this may have caused you Unfortunately, the promotion in question was not available at the time of purchase This was a Black Friday promotion and was only available on that dateBest Buy’s published policy excludes the dates from Thanksgiving 11/through Cyber Monday 11/for any price matchingTherefore Best Buy declines this request Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

MESSAGE FROM CONSUMER: I am rejecting this response because: I do not get it .Is weboot and security together for where did there get the price from I payed the last two yearWhere did they get the price from no body told me about that price______________________________________ Hello Revdex.com, We are following up our previous response to Mr***’s Revdex.com case.The Webroot software security subscription was $when purchased; however, under auto renew the price was for $(includes tax) for the last years (discount pricing since under auto renew)While we apologize if this was not verbally communicated to Mr [redacted] at the time of the purchase, we appreciate the feedbackBest Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution TeamBest Buy Corporate Campus__________________________

June 16, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns as the product was not in the same condition as when it was purchased and therefore would not be accepted for a return Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response / [redacted] (1000, 7, 2015/09/17) */ Dear Revdex.com, Can we please have the customer provide receipt information or order numbers so this issue can be properly addressed? If this was an in store purchase, please have the customer provide the Customer Pin number located on the receipt Thank you, Best Buy

Hello,We have reached out to the customer via telephone to explain the order has been delayed due to inventory restraintsExplained that the product has a new expected availability date of November 10th, Also advised the customer to watch his email for updates and notificationsExplained that the payment for the order has been authorized by his credit card, but Best Buy has not secured payment and will not secure payment until the product is made available for pick up.Customer requested email confirmation of our conversation, and how he can cancel the order if he needs to.Best Buy considers this matter resolved.Best Regards,Anthony W

I am rejecting this response because: lets wait till tomorrow and see if it actually shows up

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setback endured by the customer when dealing with this Upon reviewing the order, we have verified that indeed it was cancelled due to credit card failing authorizationThe order was initially authorized successfully but then failed authorization when a second authorization was sent to the bankUnfortunately there is no way to activate the order but the customer can visit our website and purchase when the item becomes available For product availability the customer can visit the link below:http://www.bestbuy.com/site/searchpage.jsp?st=nintendo+switch+console&_dyn...⇄ Thank you

Dear Revdex.com, Best Buy does not make the credit inquiry directlyCitibank, who administers the Best Buy credit card would have made the inquiryWe would suggest they dispute this with Citibank and the credit bureaus if she feels this was done in error Thank you, Dan [redacted] Best Buy Executive Resolution Team Dan [redacted] Senior Specialist | Executive Resolution Team

I am rejecting this response because: The Killeen manager cannot send out a repair team to remove the pedestal and balance the washing machine as the pedestal was removed from the washer months ago when Best Buy refused to send anyone to fix it at that time.The manager contacted my daughter yesterday and asked to speak to meI am in AfghanistanI do not have access to a phone to speak with her during store hours.she may call my daughter again and make arrangements with her to pick up the washer and dryer and refund my money as previously stated

Thank you for sending this over for reviewI need more information since I was unable to find a new order I will be contacting the customer for this information and he will have my contact info in case he needs further assistanceBest regards,Karla [redacted]

June 1, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as it was explained that the original form of payment was considered lost or stolen and we can offer no further resolution regarding this matter Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,thank you for sending this over for reviewI have contacted the customer and left a voicemail with my contact information because I need more information in order to further assistFeel free to close Revdex.com the customer can contact me by phone for a resolution.Thanks,Karla [redacted]

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the My BBY membership account merger request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations Best Buy’s Social Media Specialist Derek [redacted] merged the membership’s accounts under [redacted] ’s name and linked their member # [redacted] to their online account In addition, Social Media Specialist Derek [redacted] added 1,points to their account so a $certificate can be issued and informed Mr [redacted] on the completion of the merger and points in a response to his social media contact to our company on 03/19/This has been documented in corporate case # [redacted] Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: Not once has any Best Buy personnel contacted me personally about this mannerI have NEVER heard of such blatant disregard for a customer complaintI find it hard to believe that you spoke with your team and they told you anything as NOTHING prior to today at approximately 1:37pm cst was remarks made to my accountI tried sending video of the incident only to get an email asking what my email was aboutEven if denying my claim was the case, an actual phone call to give the impression that you care about the customers need would have been niceI will continue to file grievance until someone actually listens to my complaintBest Buy is the the absolute most unprofessional company I have ever dealt with through the Revdex.com

03/28/2018To whom it may concern,After review, the customer purchased an Apple MacBook Pro MJLQ2LL/A While this model was first introduced by Apple in Mid-2015, the serial number for the product the customer purchased indicates it was indeed produced in We try to be as accurate as possible with the information we present on the Best Buy PropertiesWe will make reasonable efforts to accurately display the attributes of the products we sellWe do not warrant that product descriptions or other content is accurate, complete, or error free In this case, as the product was purchased so far outside of our return policy, we will be unable to honor the customer's request to return or exchange this product

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the Samsung TV purchased from our online store and delivered on December 1, to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe return policy posted on our website for our customers on online orders is 15-days from the date the product is receivedWhile we apologize if Mr [redacted] received any misinformation regarding a 90-day return policy, our policies can be found at the following website hyperlink for clarification: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat [redacted] 014.c?id=pcmcat [redacted] Additionally, Best Buy is unable to substantiate Mr [redacted] ’s allegation of the TV being received damaged at the time of delivery and any items received damage would need to be reported within the 15-day return period for an exchange, return or refundWith the TV being outside the return period, we would be unable to accommodate Mr [redacted] ’s return, replacement or refund request Mr [redacted] can contact Samsung directly at ###-###-#### for diagnostic service on the internal crack they described under the manufacturer’s warranty for repair or replacement they provide Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

09/22/To whom it may concern, After review, Best Buy has offered a one time exception to refund the missing product We now consider this issue fully resolved Nevertheless, please feel free to reach out directly should further issues arise

Dear Revdex.com: Thank you for sending this over to our attentionOur return and exchange policy is designed to keep prices low and prevent unnecessary returnsNear the bottom of each receipt, the following is printed: Valid ID is required for returns or exchangesID info may be stored in a secure, encrypted database used for tracking returns & exchangesBest Buy reserves the right to deny any returnFull return and exchange policies are online at www.BestBuy.com Additionally, on under the Return & Exchange Policy heading, the following is displayed: Why We Need Your ID Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchaseReimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursedWe accept U.S., Canadian, and Mexican Driver's Licenses; U.SState ID; Canadian Province ID; Matricula Consular; U.SMilitary ID; Passport; U.SLaser Visa; and U.SPermanent Resident CardOur third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returnsIf we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with damaged gift card Upon reviewing, we have noticed that the customer has been used since this complaint was submitted therefore we consider this matter resolved Please forward any additional concerns and our offices will address accordingly Thank you

August 18, To Whom It May Concern: Best Buy apologizes for the inconvenience described by Ms [redacted] regarding her appliance purchase and installation The installation has since been scheduled for August 19th and our agents are continuing to work with her directly for a resolutionNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus