Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionI tried to call [redacted] on 3/24/but I had to leave a voicemailIn looking at the tracking information, it does show that the package went to an undelivered address but was then reroutedPlease let us know if it has still not been received Thank you, Dan S.Best Buy

I am rejecting this response because: First off, I have records of every phone call made to BestBuy, so you're blatantly lyingMy phone bill from verizon easily shows proof of every call made.Second, I was told by you team that if I discontinued my payments I would still be covered until 12/A response recorded by youYou not only ignored this part of my response, Larry, but are also asserting a divergent statement from the one made by your support team.And no, Larry - the IEMI number associated to the plan is NOT correctI have an iPhone 6s PLUSNot an iPhone 6sUnderstand? I have the receipts from BestBuy showing the AppleCare contract number and the phone purchased.Your response was not only condescending but completely ignorantIt's clear you have not investigated anything and maintain the same culture of dishonesty and ignorance as your support teamBestBuy maintains disgusting customer service and actively induces extortion by coercively cajoling money for no service renderedYou should be ashamed of yourselvesCompletely disgusted by your team, Larry

Revdex.com,Thank you for bringing this to our attention Please know that we explained to the customer that SIM cards are nonrefundable under our return exchange policy However we are sending the customer a check for the value of the SIM cardsRegards, Nick S

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the Del laptop purchased from our online store to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe Dell laptop computer Mr [redacted] purchased from our website (BBY01- [redacted] ) was a factory sealed package on 07/04/2017; and Best Buy denies any fix or repair on the unit before shipping Dell offers a 1-year manufacturer warranty for repair or replacement on their product sold in our stores or websiteWhile we would be unable to accommodate Mr [redacted] ’s replacement request outside the 15-day return policy, we encourage Mr [redacted] to contact Dell directly at ###-###-#### for repair or replacement under the manufacturer’s warranty they offer on their product In addition, Mr [redacted] has the option of bringing the unit to a local Best Buy store as our Geek Squad can send the unit to our service center for Dell warranty coverage Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

April 18, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as it is my understanding that the washing machine has since been exchanged Nevertheless, in recognition of the inconvenience experienced with this matter I have requested a $ [redacted] Best Buy gift card for Ms [redacted] The gift card will be processed and mailed in the next to business days Please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

Dear Mr [redacted] - We have reviewed your appliance receipt and found that you purchased special order appliances which have been delayed Unfortunately, Best Buy does not have any way of influencing the production schedules of our vendors We sell the appliances under the guidelines that the manufacturers provide to us, however, sometimes they are unable to meet the deadlines that they provide to us We can see that an offer has been made to you to reselect different appliances that are not special order or that have a shorter wait time This is the only solution that we can offer at this point We also see that the teams you have been working with have discussed compensation for your wait time once the appliances are delivered We appreciate your patience and again offer that you may select different appliances that may be delivered soonerRegards,Amy C

Wednesday, July 26, 3:PM To: ' [redacted] @me.com' < [redacted] @me.com> Subject: Best Buy Revdex.com Complaint Hello Mr [redacted] , Thank you for your time on the phone earlierI am glad that you received the refund for the gift card and antivirus software on 6/14/ As we discussed, I will be sending you a $ [redacted] Best Buy gift card as a gesture for the experienceYou should expect it to arrive in the mail within 2-weeks Please feel free to contact me if you need any additional assistanceSincerely, Dan [redacted] Senior Specialist | Executive Resolution Team

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters As Ms [redacted] mentions in the complaint, the promotion was to receive a $Best Buy gift card with the purchase of a qualifying [redacted] phoneI apologize for any misunderstanding or misinformation regarding the promotion, but as the promotion was in partnership with [redacted] and as the promotion specified the purchase of a [redacted] phone, it stands to reason that returning or exchanging the product for a non-qualifying product would void the promotionNo promotional gift card is owed under this circumstance Ms***, I apologize for your disappointment, as we value your business Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Dear Ms [redacted] - We have made a one time exception and posted the points to your My Best Buy account Please note that purchases made at "stand alone" Pacific Sales locations are not eligible for My Best Buy Reward Zone points at this time You should see the points within your account within the next hoursRegards, Amy C

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy has a service call for the washer and dryer for 10/22/and 10/24/ Geek Squad did send out a third party servicer on February to look at dryer but no fault was found and the customer has only called recently to request service Best Buy does not reimburse for any electricity consumed by appliances but the customer can submit a form to request laundry reimbursement which is a benefit of the plan purchased with the washer and dryerThe benefit amount and other coverage information can be found on the terms and conditions of the plan which we have provided a link below file:///C:/Users/a224515/Downloads/gsp_2010_09_29_to_2012_07_14_v4_english.pdf Thank you,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear of the customers issues regarding her cameraAfter being in contact with the local store, they informed me that they have worked with the customer and have provided her a Best Buy gift card for the amount of her cameraThis was done under the customers Geek Squad Protection planBecause Best Buy fulfilled the customers plan, we will not be providing a refund to the customer Best Regards, Bethany H

Initial Business Response / [redacted] (1000, 12, 2015/08/24) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I apologize for the experience that Ms [redacted] hadUpon receiving this complaint, I reached out to our service management teamI have been advised that Best Buy arranged for a third-party service technician to go out on 8/to repair the refrigerator, and that the repair has been resolved Ms [redacted] , your satisfaction is important to usPlease accept a $ [redacted] Best Buy gift card as a customer service gesture to youThis gift card will arrive to the address cited on your complaint within approximately 2-weeks Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/02/10) */ Dear Revdex.com, Thank you for bringing Mr [redacted] ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerAdditionally, please accept our apology for the late response to the case; we just received it today After reviewing the customer's account, I found a check was processed on 1/5/The customer should have received it within business days from that dateBest Buy considers the matter resolved Regards, Kathryn S Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally sent a check after months of waiting and continuous calling on my partI will never use Best Buy again after this experience

Dear Mr***,Thank you for reaching out with your concernWe have contacted the general manger, Jono G, of the San Marcos location and verified there was a system issueThis issue has since been resolvedJono has attempted to reach you via the phone number provided in your complaintHe would like to speak with you in advance to plan a time for you to come in, ensuring he is available to assistPlease return his call so we are able to get you in and get that replacement phone for youThank you,Best Buy

01/12/2018To whom it may concern,Best Buy has reached out to the customer and discussed our policy In this instance the product had been price matched to a lower sale price, and when processing an exchange the store would only have that amount to credit towards the new product As the new product in this case is at the regular price there was a difference of $for an exchange We apologize for any lack of explanation or understanding that occurred during the interaction at the store, we have offered the customer a gift card as a token of our apology Nevertheless, should any further issues arise, please feel free to reach out directly for assistance or support

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's order refund concerns that were forwarded to your office and we maintain our positionMr***'s 50" TV refund on order # BBY01- [redacted] has been completedThe $(+ tax) TV order received a $refund allowance and a $cancellation refund on 2/22/17.Sincerely, Dean [redacted] Executive Resolution Specialist ###-###-####

I am rejecting this response because: I paid best buy they should fix the issue

Dear Revdex.com,Thank you for bringing this matter to our attentionAfter reviewing the customers records, we found that we were unable to locate any calls to our customer service or any orders placed for a gift cardIf the customer could please provide us with an order number, or any additional phone numbers/email addresses that could be associated with teh customer's purchase it would be extremely helpfulBest,Cassie E Exec Res Sr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI apologize that it had to come to this, but I appreciate your due diligence on the matterIm sure you understand this has been going on far to long Thanks and have a wonderful holiday season,

Revdex.com, Thank you for bringing this to our attentionPlease know that while we cannot validate that the customer's attempts to contact us were unsuccessful, and we are having no issue at all with our phone line, I have made a onetime exception to take care of our customerI have issued a check for $to be sent to the address the customer providedThe check should arrive in 1-weeks, and will be mailed in a plain envelope without our business address for security purposesThank you again for allowing us the opportunity to take care of the customer Regards, Sarah L