Best Buy Stores, LP - US Headquarters

I am rejecting this response because: yes, I did contact the company directly They advised to contact the place of purchase Since the item should have lasted I would like to have a refund sent, or if it is easier I can do a replacement Thank you

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.I situations in which there is accidental damage to a customer's property, Best Buy must work with an insurance company to evaluate claims filedUnfortunately, Best Buy does not have access to, or the ability to influence claims filed with SedgwickI have taken the liberty of sharing your communication with Sedgwick, and have been assured that someone will be in contact with you within hours to discuss your situationI sincerely apologize for your difficulty that this situation has caused you.Thank you for making Best Buy aware of this concern.Sincerely,Cassie E Exec Res Sr

Dear Revdex.com,Thank you for brining [redacted] ***'s concern to our attention.A refund of $has been provided to Mr [redacted] for the antivirus that he renewed.If there is anything further we can assist with please let us know.Thank you,Best Buy

Dear Revdex.com - We have reviewed the customer's concerns with the store the customer referenced in his complaint The Nintendo Switch consoles that the store was holding were being held until the following day as they were listed in our sales flyer and policy states that we must hold this product until the day that the sale starts The customer could have come back in the following day to make a purchase, however, we are unable to hold product for customers in situations such as this.The store may have units still available and has the customer information They will be reaching out to this Mr [redacted] if they are able to assist him with his desire to purchase this item.Regards, Amy C

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Dear***, Best Buy has activated on this issue and is diligently working to resolve We will be responding and reaching out to you with our findings Thank you for your utmost patience and understanding Kind regards, Best Buy

Dear Revdex.com, Thank you for forwarding Mr [redacted] 's concerns to us againWe do not repair mobile devices if there is no Geek Squad Protection plan purchased with the product, regardless if the product was purchased with or without a contract We do not have a means to repair the device, and since we are outside of the return period, we are unable to return the itemWe encourage the customer to continue working with the manufacturer for assistanceAt this time, Best Buy considers this matter fully addressed Sincerely, Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,Thank you for sending this for reviewWe have already provided the customer Best Buys answer on this when he wrote us a letterThe case was documented under # [redacted] He worked with our Executive Resolution Team who partnered with the store and they cannot confirm what the customer is stating also the purchase was done over a year ago and if he did qualify for the promotion Sprint would be providing the credit not Best BuyThis was not a Best Buy promotion this was something the wireless provider was offering and he did not qualifyIf he has any further disputes he will need to work with Sprint directlyThank you,Best Buy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties in trying to obtain a return on the mentioned product Upon researching the purchase and associated receipts to the complaint, we have verified that the customer did receive notification from TRE the company we use in monitoring customers returns stating that prior to this attempt the customer acknowledge that was the last return allowedWe are unable to provide an exception to the customers requestBest Regards, Amanda H

I am rejecting this response because:I find this absolutely unacceptable - the device never worked from the start and I bought it brand new - what a HORRIBLE company to make me go someone go through all of this work for $piece of junk I stated this should be handled as a one on one situation due to the isses associated with it I can't make it to the store and I will NEVER EVER shop with Best Buy again I called about days after I tried to use the device I hope you are all happy with your lousy service and products

Initial Business Response / [redacted] (1000, 14, 2015/09/24) */ Dear BBB, Best Buy is actively working to have this issue address and resolved. We will respond once we have a resolve in place. Thank you, Best Buy Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/10/02) */ (The consumer indicated... he/she ACCEPTED the response from the business.)

Dear Mr. [redacted] , Thank you for reaching out regarding your concern. As we have been in direct contact with you, we have been in direct contact with you and informed you a conversation from 2014 is very hard for me reference when calling the store of purchase/ However the terms and... conditions do state, "Employees or agents of Best Buy have NO AUTHORITY (apparent, express, implied, or otherwise) to alter or modify the terms and conditions of this Plan – either orally or in writing." The protection plan is activated and takes effect at time of purchase, in this instance, because we cover some things a manufacturers warranty does not Unfortunately, we are unable to alter any of our protection plans and the expiration dates so I am unable to issue a claim for a replacement. I have attached a copy of the terms and conditions for your reference.Thank you,Best Buy

Dear Revdex.com, Based on the information provided we are unable to locate any purchase history for [redacted] ***Please have them provide the phone number associated with the purchase, the order number, or the customer service pin number form their receiptWe can then look into this furtherThank you, Dan SBest Buy

Dear Revdex.com: Thank you sending this on for completionI have requested a credit card refund for 75.00, as a service gesture, since his benefits were not utilizedIt will post within 3-business daysThis issue is now closed

Dear Revdex.com,Thank you for sending this over for reviewI have called the customer and she stated that this has successfully already been refunded and she has received a replacement fridgeNo further actions needed.Thank you,Best Buy

Dear Revdex.com: This matter was resolvedMr [redacted] escalated through our Customer Relations channel, whom partnered with the General Manager of the storeThe customer was approved for a replacement per his Geek Squad Protection plan and planned to visit the store on 5/26/Thank you!

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Dear Revdex.com, Thank you for bringing Mr [redacted] 's concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I was unable to locate the purchase details based on the customer's informationPlease provide the receipt information or purchase order number details so I can further research the issue Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] concern regarding online order #BBY01- [redacted] to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMr*** Visa credit card was charged $1, for their online order of the [redacted] laptop; which was delivered and received on December 2, The tracking # verifying this is as follows: UPS Tracking Number: [redacted] Delivered December Left at residential Signed by [redacted] The gift card initially had an authorization hold on the gift card; however, it expired on 11/30/and the funds of $returned to the Best Buy gift card on 12/12/ While we apologize again for the experience Mr [redacted] encountered, we would be unable to reverse the charge as the item was delivered and the online order is in a completed status at this time Mr [redacted] has the option of visiting any local Best Buy store with their online order invoice/receipt as the Best Buy store management can perform a return and re-purchase of the [redacted] with Mr [redacted] using the gift card towards the purchase for partial payment on a new transaction Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear about the described difficulties with installing a remote car startI have reached out to the local store so they may contact the customer and resolve this situation Best Regards, Bethany H

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters, your complaint was forwarded to me for reviewI am very sorry hear about your experience with the delay in delivery of your new refrigerator and apologize for the inconvenience and frustration the matter has caused youI am happy to hear that the Refrigerator was delivered and Tania with customer care at the DDC followed up with you and confirmed that the delivery was complete and installed and that everything is working fine Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear Ms***,Thank you for bringing this matter to our attentionWe apologize for any frustration this may have caused youUnfortunately the television in question no longer has any warranty under the manufacturer or active Geek Squad Protection Plan through Best BuyTherefore there is no entitlement that can be utilized to initiate repairs or consider an exchange and Best Buy will not be offering a replacement or refund for the customer.Thanks,