Best Fitness

Best fitness in Lowell is horrible. They get you to sign a contract and wont let you cancel. Once you cancel, they still charge you and you have to call in and waste your time trying to cancel it. They also lack empathy. Even if you end up in the hospital and almost died; they refuse to look at the situation and allow cancellation. Best fitness request for a letter of medical necessity in order to cancel the membership. Even though the member was not able to attend the Gym for 6 months due to hospitalization they still refuse to refund the monthly payments. They talk over you and argue why it is their right to keep our money. This place is awful, lack human empathy, and a money pit. I wont recommend this gym for any one.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

On February 1st 2016, Mr [redacted] called in the club asking why he was still being billed for personal trainingWe explained to him that when he signed up for personal training, the first signature he signed for on the contract was for the auto renew policy after the months was completedAfter the months was over he was able to cancel the training in person with a sales director and a day notice policy whenever he wanted which he failed to doWe then tried scheduling Mr*** a meeting to come into the club as soon as possible so we could cancel it for him but he failed to do so

Although I am not aware of signing this document, I have paid the company's monthly charge as I could believe it is something I missedMy complaint lies in the company's charges against me after I requested they terminate my contractThe representative I spoke to on the phone stated that I needed to send them a letterAt the end of June of 2015, I sent the letter to Best FitnessI reviewed my credit card bill in July and noticed they were still charging meI drove to Erie, Pa and cancelled the membership in person.The reason I don't agree with the company's statement is because they continued to charge me after I sent my cancellation later in JuneWhen I arrived in August the individual I spoke with allowed me to cancel without an issueI recently received an email from the company stating I have a new bill due on September 9th, I have stopped payments on my credit card but I am being harassed from debt collectors daily about this debtI cancelled in June and feel that the company needs to respect my mailed cancellation letter, instead of ignoring my letterI paid every month on time for over two years and when I attempt to leave the company because I moved to another state where they don't provide gym services, an issue like this arisesThe contract I signed with the company was fulfilled without an issueI even paid the months afterwardsIt is unfair to continue to be charged after I provided the terms the company requested to terminate my contract, in a letter, via telephone contacts, and finally in person contactThe extremes it has taken to cancel my contract has been extreme and outlandish to say the least Regards, [redacted] ABC Financial Services, INCP.O.Box Sherwood, AR72124-Account Name: [redacted] J [redacted] August 22, Agreement #: 8091-Pay Mode/Account: [redacted] Notice Reason: CHARGEBACK [redacted] J: ABC Financial Services is the billing company for your Best Fitness Erie membershipYour membership is past due and action is needed on your part to bring your membership currentThis will be necessary to prevent interruption of your membershipBelow are the amounts for which your membership are dueIf necessary, you may provide ABC with new drafting information by contacting our Customer Care DivisionPast Due August 09, $ July 09, $ [redacted] July 08, $Late Charge $ Total $Next Payment Due September 09, $ [redacted] Includes any You may view the status of your membership or make a payment online by visiting our website at: www.myiclubonline.com A Customer Care Representative is available to assist you by calling: 1-866-420-Our office hours are Monday through Friday, 7:AM to 9:PM, Central Time(ABC is prepared to accept new billing information by phone upon your authorization.) If your payment has recently been made, please disregard this noticeThank you in advance for your cooperation in allowing us to service your membershipCustomer Care Division ABC Financial This communication is an attempt to collect a debtAny information obtained will be used for that purposeABC Financial Services, INCP.O.Box Sherwood, AR72124-Account Name: [redacted] J [redacted] August 22, Agreement #: 8091-Pay Mode/Account: [redacted] Notice Reason: CHARGEBACK [redacted] J: ABC Financial Services is the billing company for your Best Fitness Erie membershipYour membership is past due and action is needed on your part to bring your membership currentThis will be necessary to prevent interruption of your membershipBelow are the amounts for which your membership are dueIf necessary, you may provide ABC with new drafting information by contacting our Customer Care DivisionPast Due August 09, $ July 09, $ [redacted] July 08, $Late Charge $ Total $Next Payment Due September 09, $ [redacted] Includes any You may view the status of your membership or make a payment online by visiting our website at: www.myiclubonline.com A Customer Care Representative is available to assist you by calling: 1-866-420-Our office hours are Monday through Friday, 7:AM to 9:PM, Central Time(ABC is prepared to accept new billing information by phone upon your authorization.) If your payment has recently been made, please disregard this noticeThank you in advance for your cooperation in allowing us to service your membershipCustomer Care Division ABC Financial This communication is an attempt to collect a debtAny information obtained will be used for that purpose

Member [redacted] will be cancelled effective immediately with no further charges dueAnnual club enhancement fee of $to be refunded as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like someone to reach out to me to resolve this I am still being charged but still waiting for contact from best fitness[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]

A check of $will be issued as a refund for unused personal training sessionsScott MOperations Manager Best Fitness of Albany

here are the supporting documents which includes a signed contract and copy of personal info page (birth date and picture)According to this information this previous member is in collections due to non paymentAlso included are notes regarding contacting her in regards to billing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The $check is not a point of contentionYour company sent that refundI was never refunded $The invoice sent states I had a -$balanceI never had a -$balance because the money was taken out of my checking account, and I provided a copy of my bank statement showing the money was taken outThere was no "reversal"There is no refund from Best fitness in my checking accountI would like to be refunded the $I would like documentation showing my membership has been cancelled and that I have a zero balance in my account - as proof that the account has been closedLegally, the invoice that was sent that is "not an invoice" could be used against meI need written verification from your company that my account has been closed and I have a zero balanceDon't forget the $refund I am owedAgain, I never received any refund from Best fitness in my checking account, I spoke to my bank and double checked my bank statement Regards, [redacted]

The reason Best Fitness stopped billing Mr [redacted] 's card is because it expiredWe are unable to bill an expired cardHe also signed a two year agreement, which is set up for an auto renew goes only month to month at that pointAll of things were discussed and signed during the time the Mr [redacted] joined the gym and signed his agreementOnce the agreement expires, any member can cancel their account but all balances must be current to do soWe can not cancel an account that is overdue on its paymentsWe can provide Mr [redacted] with a copy of his agreement anytime

I would like to apologize for the miscommunication that has occurred We would like to issue you a refund of your $ and will double check to make sure your account is canceledPlease feel free to contact us with any concerns you may haveIf there is ever a time that you would like to use our facilities please contact us and we will set you up with a free month membership on us Thank you, Debra VOperations Manager Schenectady Best Fitness

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Miss [redacted] came into Best Fitness on 11/26/in response to a text stating that she could reconcile her membership balance if she rejoined during a black Friday promotionUpon coming in she spoke to a Fitness councilor who explained that her membership balance would be resolved but was unsure regarding Personal Training Balance that was as well in collectionsMiss [redacted] was brought to the Membership Manager who explained that this promotion would NOT resolve her PT balanceMiss [redacted] became upset at this and stated then she was not going to proceed with new membershipMiss [redacted] was explained that if she chose not to rejoin on the special black Friday promotion that her membership would stay in collectionsmiss [redacted] decided to join but expressed unhappiness about PT no t being resolvedMiss [redacted] submitted a workflow to the company on 11/27/and was called by Membership Manager regarding her belief that she was to have her PT balance correctedThe Membership Manager again explained that this was not part of the promotion and would not resolve her Personal training outstanding balanceMember became insistent that this was to be done and was repeatedly explained that this was not possibleMember requested day cancel which was done and Miss [redacted] was explained that her membership past due collections would remain in collections Member then questioned why she was in collections for membership and it was explained that when Miss [redacted] called abc on September 27th to be canceled ABC explained process that it must be in person at the gym or by certified mail as it is stated in her contract and she had a notice which meant her last payment would be due in OctABC began cancel process pending letter and final paymentMiss [redacted] then began asking ABC to refund her enhancement feeABC advised her that was not possible due to fact she was still a current member because she had not gone in and canceled membership as was previously explained to her on a previous call to the clubAt this point member asked ABC supervisor to remove her card from file.Miss [redacted] became delinquent in her October payment due to inability for abc to process paymentMiss [redacted] was sent delinquent letter on 10/28/and called several times with voice messages left until 01/16/when she was sent to collections for delinquent membership dues

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The idea that I was abusive to staff is ridiculousI exhausted myself in explaining that I do not owe this moneyWhen I decided to end my personal training sessions I was told that I had sessions left that were paid for and when I used one, I ended up injuring myself which can be verified by the personal trainer I didn't end up going back after that I never used any other sessions which I already paid for so, as far as I am concerned they owe me a refundI'm want my membership cancelled Regards, [redacted]

Member has been notified of the last payment since 5-26-when she was canceling due to the day notice with in her contractUnfortunately that last payment was not made and there fore we can not cancel her membership until this payment is satisfiedMember has been notified of this by phone, e-mail and in personMember has become abusive to staff as they try to explain and assist memberOnce final payment of is paid, membership can be terminatedAny left over sessions Ms [redacted] has will be good for yearCraig the Fitness Director has reached out to try to assist as well and schedule apt for use of any unused sessions to no availTherefore due to documentation and signed contract Ms [redacted] needs to resolve this payment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Jason, who was the person that signed me up adamantly told me that all I’d need was my license to show that I was a permanent resident of nycHe placed the contract in front while saying so and instructed me to sign in the required spotsUpon coming to cancel he was not available and another salesman now introduced a new policy that wouldn’t allow me to use my license if it wasn’t issued at a more recent dateThis makes no sense as my permanence address would not be changed as it is my permanent address and it was my final months being in albany as a studentI think I was wrongly tricked into signing a contract and I didn’t listen to the many complaints that others had told me about the gym because Jason assured me that it would be simple to end my contractWhich I did in the day time frame and even if I hadn’t I would have had no problem paying one more month to end my contract

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was not offered a free workout with my trainer that was a lieI just want my buy out fee returnedAnd be done with itRegards, [redacted]

First of all, I’d like to apologize that this complaint was not taken care of sooner regarding your issues with billing last yearI did see that you and Tom had gone back and forth trying to get ahold of one another regarding your concerns with being billed $in November class="Apple-tab-span"> Our policies are that all billing changes and cancellations require a day notice because we use an outside billing companyI believe that when you spoke with Kyle, since you were already past your day notice for November, that’s why he told you to come in November 7thUnfortunately, I don’t think this was communicated very wellI was not present, so I don’t know what was said or the intent of the conversationI cannot speak for what happened then, just explain our policies and my interpretation of what actually happened Unfortunately, it looks like you cancelled your membership regardless because you were unhappy with the facilityI wish that we would have been able to assist you better when you had your complaintThank you, Best Fitness Management

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

we have provided proof of cancellation for Ms [redacted] [redacted] ’s membership is cancelled, we are not charging her anymore, and she has a $balanceShe can also confirm this with ABC WE are unable to give her something that shows a balance because she was cancelled mid-agreement so ABC has already generated all of those invoices which is why she was seeing a “balance”We called ABC They confirmed for us that they credited her account back the $enhancement fee charged, as we proved by showing her the reversal status on our endAt this point, she can contact ABC Financial and speak with them regarding the $credit .Tell us why here