Best Way Home Improvement

.RE: [redacted] I am writing in response to the ongoing issue with [redacted] As you are aware, she was installed on Jan 6, as a residential customer At the point of sale, [redacted] neglected to mention to me that this account needed to be a commercial or that what she required was a fire system installed not an alarm systemOn the date of installation she had signed a RESIDENTIAL contract upon completion of installation I had returned to her residence on several occasions thereafter to install a smoke detector and to move smoke detector to another location in residence I am also aware that there was an installation survey completed by the RI office Not at any point in time during these encounters did she mention that there was an issue with the type of contract or system that was installedIt seems to me once [redacted] failed her fire inspection is when these problems were brought to our attention If in fact she would have mentioned me on any of these occasions what was required, I would have informed her, as your office had, that we do no install the type of system that she required It is my understanding that SHS customers do in fact have a day right of cancel so it boggles my mind after months of service why this has become an issue.These issues could have been resolved on any occasion I had contact with her if it was brought to my attention at those times by simply canceling service and removing systemIf you need further feedback or information from me please do not hesitate to respond

This account entered into an agreement for months on December 11, This account is not paid in fullSafe Home Security is willing to cancel this account without seeking any further payments of the attached agreement.The account is canceled per the customer's request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] We are willing to close this complaint out but not without the Revdex.com knowing that parts of Safe Home Security's claims were blatantly false They did have a written correspondence from us because one of the people I talked to said it was there Then when I called I talked to somebody that called himself "Jerry" although I don't think that was his real name because he told me to email him a copy of the sale of our house in Idaho and the email address went to a Richard I very quickly sent the copy of the sale of the house in Idaho, so that was not correct in their letter They said they tried to contact us by phone and left messages on our machine We did not even have that phone number anymore after we left Id When I told them that the gentleman who sold us the security system didn't tell us anything about a written letter days before we wanted to cancel it nor did the person I called and they just said they were sorry about that All of the security companies that I know of don't require anything like this They unequivently NEVER mentioned a renewal after a certain period of time I looked on line for complaints about this company and found They all dealt with the company not refunding their money or continuing to charge them for another year Some put a stop payment on the withdrawals and Safe Home sent them to collections, which gave them a bad credit rating No wonder it is not accredited by the Revdex.com Buyer beware!

The account was cancelled days ago Not sure why you could not speak to someone we have a number with a customer service department

Complaint: [redacted] I am rejecting this response because:I have setting in front of me the contract I signed with Security One, on 4/11/ The contract was on a month to month basis I cancelled the service on 8/11/2015.I have talked to a Mr P [redacted] whom told me they received the e-mail cancellation and that it was never entered into the system by a Shar B [redacted] .He told me their coHome Safe Security does not do business that way and transferred me to her supervisor so I could tell him of her error.I called Home Safe Security on 11/01/ I spoke with a MrPlumb I said he would take care of my accountHe e-mailed me on 22/02/and offered me Discounted rates and wanted me to have him send me the paperwork to set up a date for service.How do I get a copy of my contract to you, and get a copy of their so called contract that I have in service til 2016.I get a different answer from everyone I talk to.But I can assure you I did not enter into a year contract.This has to be settled This company seems to want to extort money from people without valid proof Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Of course you have nothing to offerWhen I called to cancel I was told I was in good standingCan you offer me an explanation as to why you are still trying to charge me? Sincerely, [redacted]

The customer has been spoken to and assisted since November We have offered options to pay buyout, move system, etc Customer not happy with any options We will accept $to close if paid by June 30th, We are not forgiving final year of agreement

This account has been canceled as requestedA refund of any amount is impractical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you and I'm sorry it had to go this far the rep I last spoke to was not helping me at all and I've been a very good customer for years Sincerely, [redacted]

To Whom It May Concern, [redacted] account with Safe Home Security was closed on April 29th, The system automatically generated a bill prior to that and mailed it to the customerThe customer can disregard the bill he has received from Safe Home Security as it is not owed*** [redacted] account is closed in full, and no balance is dueNo negative markings will be placed on [redacted] credit reportHis report should show closed in fullWe apologize for any confusionWe ask that The Revdex.com close this complaint as resolvedSincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: At this time I do not accept the company’s response Once Safe Home Security actually follows through by accepting our day notice for cancelling our alarm service this month (that should have been last month when we called and emailed) and we are paid in full, then I will accept their response but not before then I just want us to part amicably and with no further issues Sincerely, [redacted]

The account was handled properly and signals were present The client may take whatever legal action he chooses but teh contract stands

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending estate action However, I cannot make immediate paymentMy mother's estate has not settled and there are no funds currently available to make payment by check, credit card or debitThe attorney handling this matter is on vacation until next weekWhen she returns I will attempt to get a better handle on when funds may be available for disbursementThis is the best that I can do at this time Sincerely, [redacted]

Please provide your grandmothers name, address and account number so we can properly research

In response to [redacted] - Complaint # [redacted] We are scheduled to complete [redacted] installation on Friday afternoon, when we spoke to her we gave her a few options for completion date, and she chose this date and timeAlso, [redacted] was upgraded with no charge for several microsensors, a cosmetic upgrade to make to her happy at no extra charge to herIn addition to that, she had our technician move the keypad three times, which we normally charge an extra fee forOur technician was at her home until o'clock that day to make sure she had her alarm workingDue to unforeseen circumstance, we need to go back to complete install, the reason it was scheduled for now is because our company was waiting for some construction to be done at [redacted] home, per her requestIn hopes of keeping our new customer happy, we waived all the additional fees that we normally would have chargedWe look forward to completing installation this Friday and will be happy to give [redacted] her next two months of service free Thank you, Julianne [redacted] Executive Assistant One Corporate Drive Windsor Locks, CT Office: ###-###-#### Fax: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping in this matter and thank you to the business for such a quick fix Sincerely, [redacted] ***

THE ACCOUNT HAS BEEN CANCELED, AND A CREDIT REPAIR HAS BEEN REQUESTEDPLEASE ALLOW DAYS FOR IT TO BE REFLECTED ON THE REPORT

Complaint: [redacted] I am rejecting this response because although my balance was adjusted and you now recognize that I do not owe the company any money, your company sent the balance to be collected by a collection agency and this will have a negative impact on my credit rating Although your company is okay with the outcome, your actions have had a negative impact on my credit rating I am asking that you rectify the negative impact your company's actions have caused by telling those third parties of your error Only then, will things have been set right and back to the way it was before you erroneously sent out the collection request Sincerely, [redacted]

We have made multiple attempts to contact the customer in regards to their alarm systemThere were many voicemails for the customer to call us back to help better resolve any problems they might haveIf the customer has any questions or concerns they can contact Christopher H [redacted] ###-###-#### or via email [redacted] Christopher H [redacted] Customer Service Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### mailto: [redacted] https://www.facebook.com/pages/Safe-Home-Security-Inc/[redacted]