Best Way Home Improvement

To Whom It May Concern,We apologize for any confusion that has occurred in regards to the [redacted] accountPlease let this serve as a formal letter of cancellationWe have sent updates to the two major credit bureaus we work with to reflect the account has paid to date and closedSincerely,Colin W***Corporate Account ManagerSafe Home Security

The wrong part was sent to the customer and had to be re orderedThe part was shipped out and we are setting up the service with the local tech and customerAny questions please contact Chris H [redacted] at ###-###-####

The contract has been paid in full and the account has been canceled

Safe Home Security has agreed to cancel this account without penalty

Complaint: [redacted] I am rejecting this response because:it is inadequate and inappropriate.have contacted the attourney general in ct regarding class action lawsuit noting numerous complaints involving this company Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It does not make clear that Safe Home will also inform the credit reporting agencies that the delinquent payments reported by Safe Home are not valid I f this is done, I will accept Sincerely, [redacted]

The months encompasses free which the consumer recieved They are only ever obligated to The customer indicated when they called to cancel that they were not interested in a system move The obligation of 90% of the balance as early cancellation is in the contract and due

Good morning [redacted] , I’m responding to [redacted] of our BBB complaints # [redacted] . When this account was first installed there was nothing wrong with the equipment since all signals were verified through our central station. On 9/10/14 our Customer... Service Rep tried contacting the customer to schedule a service call but got customer’s voicemail instead. On 10/30/14 a service call was scheduled for 11/10/14. The tech arrived and had to call our office due to the customer screaming at him to remove the system off the wall. Customer didn’t want service or for our tech to send signals at all. Our Technical Manager told the tech to leave premise. On 6/11/15 our Collection Rep got hold of customer due to having a past due amount and immediately started screaming at our rep. We have tried several times to service the customer but we were unsuccessful. The customer is not-in-rights to cancel and we are going to pursue our agreement. Should you have any questions please feel free to contact me. Thank you.

Complaint: [redacted] I am rejecting this response because: I asked this company to repair this system numerous times, they never would come repairI stated to them if they couldn't come and fix it I cannot use your services and I would send them the unit backIt was returned to them certified return receiptI was also told I would receive a contract I never received oneI have never been lied to and disrespected by any company that I pay for their servicesI do not want this company in my homeTheir customer service, inattentiveness and their continual rudeness I cannot tolerate.I want them to leave me alone and void said contractI also want them to remove the hard hit on my credit report Sincerely, [redacted]

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:We are in possession of recorded calls of this customer stating she ripped the system off the wall, and has refused to payThis does not cancel out the contract as this customer is currently in contract until August 6th, The customer's account is currently past due in the amount of $as the customer has not paid any payments on this account since September of We are willing to work out a reduced settlement with this customer to close the accountIf the customer is unwilling to work with us in regards to a settlement, we will be forced to seek the whole past due balance, including late and finance charges, and bounce fee's, along with the future payments until the agreement's expiration date in August of Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,We have explained via this platform and via phone to [redacted] that his account will expire August 11th, and that there are no further payments dueThere is no reason to leave this complaint activeWe ask that The Revdex.com close this complaint as resolved and satisfactorySincerely,Colin W***Corporate Account ManagerSafe Home Security

There is nothing on the contract which was signed," it was made clear that I would be moving to [redacted] in months" and agreed the system would be moved, which is the policy, since there is an additional chargeWe will work with the customer for an agreeable resolution, but our previous attempts have been unsuccessful

Complaint: [redacted] I am rejecting this response because:I never received a phone call or letter pertaining to unpaid Balance last contact information heard from safe home was July until I received call April 21st that's why I'm so pissed about all of this because your lying saying you tried to contact me and no one ever did till the 21st of April and I was never advised of the percent in in the cancellation letter so since it's your negligence I should've only had to pay the percent of the remaining years which in turn would give me a refund of roughly dollars I even have email proof of Representative agreeing that I paid too much but she said her manager would have to ok refund Sincerely, [redacted] ***

We will cancel this account without further obligation Please allow days for the process to complete and ignore any invoices recieved prior to that time Neither party has any further obligation to the other

Complaint: [redacted] I am rejecting this response because: I am not under contract with Safe Home SecurityI signed a month contract with [redacted] in August of 2014, however the alarm system failed in the first hours rendering that contract null and voidOn September 24, [redacted] amended the contract from a month agreement to a month to month basis and documented it via emailI have provided Safe Home Security with this documentation, but they choose to ignore and refuse to acknowledge itInstead they just try to coerce me into signing a long term contract and extort payments for services I do not receiveYes they offered to replace the panel if I pay twice what it costsI will no longer be cheated and lied to by Safe Home SecurityThis matter could have easily been resolved if they were fair, resonable, and least of all HONESTThey are only willing to have things their way and totally at my expense, which is unexceptableIn the month my alarm system has not functioned, is the longest period of time I've gone without a alarms in the last years Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Services were disconnected febfollowing telephone conversation with Jeff and corresponding email agreement on 1/31/ The bill sent include services for feb and mar with addditonal late feesSince opening this complaint on 2/20/18; on the same evening I was contacted by someone from the collections department at ext *** regarding billing and was told this matter was investigated and found to the content regarding my complaint was found to be substantiated afterward and my account will reflect a zero balance,thus closing the account permanentlyI would like this matter resolved promptly as I have no confidence that such will be doneI have had an ongoing issue since last year regarding payment s and billing as I have evidence of forwarding Billings preaddressed evelopes to three different addressesPlease note I would like something in writing as I have requested from the young lady a ext ***I am being told this will take up to a week or so I am not convinced that it takes up to a week to resolve this matter and send a letter of resolution describing termination of services and zero balance being owedPlease consider assisting me to help with this matter being completely resolved Thank you kindly in advance, Sincerely, [redacted]

To Whom It May Concern,This customer's contract states there is a day written notice requirement to close all accountsThe customer sent a cancellation letter on February 7thday notice would bring us until April 7th, The customer has already been informed that the account will NOT be charged for April, and we will be processing the request for cancellation and closing the account There is nothing further in regards to this complaintPlease close this complaintSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: This people are crazyThey are saying Binding on contract for month left is over Imagine or years I did spoke to Mr*** to try to reach agreement and he told me that I need to pay the month of service that I have not use I am so upset about this hole situation that I ment to say a Month not a week Also I am not going to call [redacted] and anyone in the office I will send them the payment of Month Starting in mid June Thank you, Sincerely, [redacted]

As stated, the customer is refusing service, which leaves Safe Home Security with the only option to pursue the original contract be paid in full in the amount of $

A refund check in the amount of $has been mailed