Best Way Home Improvement

Dear Ms.[redacted],   Ms. [redacted] @ Your [redacted]/ Connecticut, recommended Me to 1) Lodge My complaint  associated with my various issues with the Safe Home Security, Inc,  @ the Revdex.com's web site [redacted]. ( which I did just now ) & to 2) Send You the correspondent...

associated with the issue for Your kind attention by e- mail. Consequently, I am sending You all the important e- mails exchanges done with the SHS,Inc's representatives.   I am 68 1/2 years old retired senior citizen with heart problems and trying hard to live a peace full life. For the last 40 plus years I have never delayed any payments with any one, for that matter and never defaulted ever on any obligations. That's the reason My [redacted] rating with all the three rating agencies has been always around "800" mark. Even with SHS Inc. for the last 15 years, I have promptly paid all the dues in time. However, this year their over billing issues, as stated in My attached e-mails, coupled with their incompetence and repeated mistakes, the payment was little delayed but it was still done on time. However, in spite of My acct. being current & in [redacted] balance they reported my name to all the 3 [redacted] rating agencies. For which they have no explanation except saying that in the next 3 to 6 weeks it will be taken care off.   Basically, I want them to confirm to me 1) I have made all the payments until the final expiry of the agreement/ contract date of April 29th, 2016. 2) They have received a termination of contract notice @ the expiry date. I.e. April 29th, 2016 and the last but not the least 3) My name is cleared with all the [redacted] rating agencies.   For the last 3-4 months I have gone through a hell in dealing with such incompetent people. I really don't know wether it's incompetence or deliberate harassment (  Because I wanted to terminate the contract @ the expiry date of the agreement ) or a scam ! Anyways, please help me to resolve the problem a.s.a.p. Sent from my iPad Begin forwarded message: From: [redacted] Date: October 5, 2015 at 6:55:53 PM EDT To: Stephanie L[redacted] <[redacted]> Cc: [redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem Dear Stephanie,   To put the facts in a right  prospective, please find below the details:-   1) Since July 1st,2008 Your SHS, Inc co. has been sending Me the Bills/Invoices on an annual/yearly basis, covering the period July 1st-June 30th..........etc.   2)on April 29th, 2011, I signed/renewed a 5 years contract, expiring on April 29th, 2016.   3) On June 1st, 2015 Your billing dept. sent me invoice for US $ 458.80, covering the period July 1st, 2015-June 30th, 2016. However, the correct invoice should have been for only 10 months, covering the period of July 1st, 1015-April 29th 2016, the day my contract expires. In other words I was over billed and should have been billed for US $ 382.33 ( 458.80x10/12 ). Rest of the facts You guys know from My attached  e-mails.   4) On June 23rd, 2015 I paid US $ 114.70, as requested in Mr. Jarod B[redacted]'s invoice dated June 19th, 2015. ( covering the quarterly period of July 1st-Sept.30th, 2015.) by a check no. [redacted]. Additionally, I paid US$ 287.60 by [redacted] card on Sept. 15th,2015, as recommended by Kenneth G[redacted]. Hence, I paid total US$ 402.30 to settle all the outstanding dues ( US$ 114.70+US$ 287.60 ) until the expiration of the Contract ( April 29th, 2016 ).    5) in summery, I paid US$ 19.97 more than what I contractually owe to Your company. ( US$ 402.30-US$ 382.33 ). Got it !   6) Lastly, I simply don't understand why my name was referred to all the 3 Rating Agencies as " Payments past due for 2 months". when in reality my account was in compliance/current until Sept 30th, 2015. (refer to 4 above ) ? Secondly, when I paid Iin the full outstanding amount of US$ 287.60 on Sept. 15th, 2015. Why then and there My name was not cleared with the Rating Agencies ? Why he had to wait until October 2nd, 2015 to hear from Me about the problem ? ( see My attached e-mail ).   Looking forward to hear from You guys a.s.a.p.   Regards,   [redacted].     Sent from my iPad On Oct 2, 2015, at 6:34 PM, Kenneth G[redacted] <[redacted]> wrote: [redacted],     [redacted] update has been issued, please allow 3-6 weeks for the update to be fulfilled.   Thanks,   Kenneth G[redacted]/Collections, Manager Safe Home Security [redacted], [redacted] ###-###-#### mailto:[redacted] <image001.png>     From: [redacted] Sent: Friday, October 02, 2015 6:20 PM To: Stephanie L[redacted] Cc: Kenneth G[redacted] Subject: Re: Safe Home Security Inc. Over Billing Problem   Hi Stephanie,   Today, I  just received a  "[redacted] Alert " notification from [redacted]'s [redacted]'s **. ( I am a registered member ) that Your Safe Home Security Inc's  Office @ [redacted],  [redacted], [redacted], Connecticut has referred  My name to all the three Rating Agencies namely, 1) [redacted] 2) [redacted]  & 3) [redacted], for two Past Due payments. I don't understand what's going on at Your end ? Because as repeatedly stated to Your Billing Department's  Mr. Jarod B[redacted] & Ms. Lucy A[redacted] and Your collection officer Mr. Kenneth G[redacted], I was wrongly billed, as stated in My earlier e-mails and after the resolution of the problem with Mr. Kenneth G[redacted], on the Sept. 15th, 2015, I fully paid all the outstanding payment of US $ 287.60  by [redacted] Card.( as mentioned in Your attached e-mail dated Sept. 25th, 2015.   As I earlier told You, I thought that this problem has been resolved amicably . However, It seems that due to the lack of co-ordination between Your Company's Billing, Collection and Reporting Departments, I am unnecessarily being harassed and My [redacted] rating has been damaged due to the potentially Negative information has been passed on to the Rating Agencies.    For almost last 15 years I am Your customer and I have always paid all the bills/invoices on time. ( check My records in Your file ). Only this time and that to due to the over billing this problem came up. My simple question to You is " what are You guys going to do to repair the damage ? Are You guys going to report to the Rating Agencies in question about the resolution of the problem ?   Looking forward to hear from You a.s.a.p.   [redacted]. Sent from my iPad On Sep 25, 2015, at 3:58 PM, Stephanie L[redacted] <[redacted]> wrote: THIS IS THE INFORMATION YOU HAVE BEEN WAITING FOR … The payment in the amount of $287.60 has been approved Authorization Code: [redacted]       Stephanie L[redacted] Customer Service Safe Home Security [redacted], [redacted] ###-###-#### mailto:[redacted]
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[redacted]     From: [redacted] Sent: Friday, September 25, 2015 3:08 PM To: Stephanie L[redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem   Dear Stephanie,   Many thanks for the earlier Email from You. Appreciate it.   As promised to You, I am sending You the attached e-mails sent To Mr. Kenneth G[redacted] for which I didn't get any response, as yet. I sincerely hope that, as promised, You will take care of all the concerns raised by Me in the subject e-mail.    Thanking You in advance and looking forward to hear from You a.s.a.p.   Best wishes and regards,   [redacted]. Sent from my iPad Begin forwarded message: From: [redacted] <[redacted] Date: September 18, 2015 at 8:33:05 AM EDT To: [redacted] Subject: Fwd: Safe Home Security Inc. Over Billing Problem Dear Kenneth,   On the captioned subject and the attached e-mail, please note the following :-   As per Our telephonic conversation on September 15th, 2015 ( 2.55 pm ) We agreed to settle the Outstanding bill for U.S. $ 287.60, covering the period until the expiry of the Agreement/Contract of April 29th, 2016. Accordingly, I authorized You to debit My [redacted] Card Account for the same amount with the Authorization/Confirmation No. Of #[redacted]. You also promised that You will send Me a " e-mail" confirmation for My records. Although, My [redacted] Card Acct. has been debited for the said amount of U.S.$ 287.60 on the same day, so far I have not received any e-mail confirmation from Your end.    Can You please send Me a "e-mail" confirmation a.s.a.p.?   Thanks and regards,   [redacted].   Sent from my iPad Begin forwarded message: From: [redacted] Date: September 15, 2015 at 12:28:16 PM EDT To: "[redacted]" <[redacted]> Subject: Fwd: Safe Home Security Inc. Over Billing Problem To    Mr. Kenneth G[redacted],    Safe Home Security Inc. ( Collection Dept.)    [redacted]    [redacted], [redacted].   Subject:- Account Number # [redacted]   Dear Sir,   On the captioned subject and Your letter/notice dated Sept. 03rd, 2015, please note the following:-   On April 29th, 2011, I signed a 5 years ( 60 months ) Agreement/Contract for Monitoring and installation of Security System. This Agreement will expire on April 29th, 2016. Consequently, this year I should have received a invoice/bill for 10 months I.e. From July 1st, 2015 until April 29th, 2016, for US $ 382.33. However Your Accounts Dept. sent Me a invoice On June 10th, 2015 for US $ 458.80 covering the full year ( from July 1st, 2015 until June 30th, 2016 ).   I bought this discrepancy  to the attention of Mr. Jarod B[redacted] ( tel. ext.# [redacted] ). After investigation, Mr. Jarod admitted the error and decided to send Me a quarterly invoice instead of yearly or 10 monthly invoice. Accordingly, on June 19th, 2015 he sent Me a new invoice of US $ 114.70 for a quarterly period of July 1st, 1015 - Sept 30th, 2015. Which I promptly paid on June 23rd, 2015 by a check no.# [redacted] for US $ 114.70.   However,on August 10th, 2015 I received another invoice for US$ 359.27 ( US$ 458.81-114.70+10.00+5.16 ). This time the same mistake was made. Over billing for 12 months less the amount I paid plus financial and late payment penalty charges were added.   Once again this time I bought this problem to the attention of Ms. Lucy A[redacted] Ext.#  [redacted]. I spoke to her twice. On August 24th, 2015 & Sept. 8th, 2015. After thorough investigation She admitted it was a mistake and She told Me that She removed the late fee and the financial charges and in the near future I will be billed on a quarterly basis, as agreed upon, for the period of Oct. 1st, 2015- Dec 31st,1015. I thought that my nightmares are over. However, just now I received Your Notice stating that the payment is 30 days past due and if I don't remit payment immidiately the matter will be reported to Multiple [redacted] Bureaus ?  Can You please explain to Me what is My Fault and why I am being punished ? If this type of harassment continues then I will be left with no other choice but to report this matter to " Revdex.coms ".   For the last more than 10 years I am Your customer and I have always settled all Your billing invoices on time, ( check your records ). Only this time because of over billing and subsequent penalties for no fault on mine, this payment is delayed. I will highly appreciate Your kind attention to resolve this problem amicably a.s.a.p. Basically, either bill Me on a quarterly basis, as agreed/suggested by Mr Jarod B[redacted] or Bill me for the Oct 1st, 2015- April 29th, 2016  ( 7 months period )  US$ 267.63 and I assure You that the payment will made promptly.   Looking forward to hear from You a.s.a.p.     Regards,   [redacted], [redacted]   Rest Tel. No. # [redacted] & Cell no. # [redacted]