Best Way Home Improvement

The customer's requests have been granted

Complaint [redacted] SHS The customer signed a 5 year agreement in April 2013 for 60 months. This customer has an outstanding balance in excess of over 1500.00 dollars. We are will to offer a fresh start program to help customer resolve this matter or work out acceptable payment arrangements.... Please contact me at ###-###-#### for payment information. JEVAUN P [redacted] Resolutions Department Manager Safe Home Security [redacted] *** Middletown, CT. 06457 ###-###-#### mailto: [redacted]

.This complaint was assigned to Safe Home Security Inc.It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with her alarm system.Last week, I spoke with the customer and told her that I would assist her I reached out to the technician to try to coordinate service for her but the technician required an additional travel charge for the trip in which I needed to be approved by dispatch The customer called in on Friday 7/when I was off but unfortunately no one in the office informed her that I was working on her service appointment I received this complaint and have already ordered a needed part and got approval for the added travel charge The technician will be contacting the customer to coordinate a day and time and I will be crediting the customer’s account for service issues Greg ###-###-#### ext*** Gregory M [redacted] Customer Service Manager Safe Home SecurityMiddle St.Middletown, CT06457###-###-#### [redacted]

The main Part of my complaint was they dinged my credit history for reasons that were of their own fault (failure to service their product).Part of the agreement to settle was they were to send a note to the credit reporting services that my account had always been in good standing.I recently requested my free credit report and I see that I'm still showing that I have delinquent payments of up to days on the report.This is failure to comply with the agreed upon settlement.When I called Safe Home to talk to [redacted] (the account resolutions manager I was told to deal with exclusively)I don't get thru and never get a return phone call to resolve my concerns.I would like to follow up on the lack of clearance of my credit blemishes.Thanking you in advance, [redacted]

To whom it may concern,Mrand Mrs [redacted] called in on Friday February 19th to confirm the cancellation letter was received, pay the buyout of the account, and make a complaint regarding a situation they felt they were mislead onThe individual who fielded the call confirmed the cancellation letter was receivedHe also notated the complaint the customer was making, forwarding it to the needed parties for reviewThe customer also voluntarily paid the buyout of the account in the amount of $As of Today, February 22nd, Safe Home Security has not ran the payment taken on Friday February 19th, in the amount of $In reviewing the complaint made Friday, Safe Home Security has opted to not run the payment, but to close the account without penaltyThis was decided upon review of the complaint, as well as the customers impeccable payment history and long tenure as a loyal customerAs of today the account for [redacted] at [redacted] has been closed, and no further obligation is requiredSincerely,Colin W***Corporate Account ManagerSafe Home Security [redacted]

Complaint: [redacted] I am rejecting this response because: I don't not feel that the companies response is adequateI do not want to enter into another three year contract with this companyThat would be my only option, I currently do not have home coverage due to outdated equipment with them and am required to renew a contract for three years to upgrade? How is that fair I want out of the contract so I can move to another company Sincerely, Ryan M***

To Whom it May Concern,We do not make the laws that govern different states renewal clauses, we merely follow themWe have reviewed this accountDue to the [redacted] tenure as customer's of Safe Home Security, we have opted to close the account earlyNo further billing or obligation is requiredSincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer paid the settlement on 7/prior to receipt of this complaint The matter is closed

Account is cancelled with no further obligation Credit repeal and refund being issued, please allow to days

We are cancelling and there is no further obligation for this client

Complaint: [redacted] I am rejecting this response because:I called early enough to cancel so that I would not be charged for January either, however, I was told that I could not request to cancel the service until after my contract was overOn separate occasions I was given misleading information by the staffOnly in the third call did I speak with someone who agreed that my account can be cancelled because the contract is doneOn both of the previous calls I was lied toThe first person refused to cancel the service and said I called too early, I decided on my own to send the email anywayOn the second call the representative told me I had to call days prior to the end of my contract so now I am required to pay for February and MarchDuring this call I was also told that there is not a corporate of that I could contactThe caller identified themselves as KaylenShe said if I read my contract I should know it takes 60days notice to cancel even on a month to monthI should be reimbursed for both February and March because I called with enough time to avoid those charges, however the staff advised me that I had to wait before requesting cancellationKaylen said the rep before her had given me the wrong information but for now I would have to pay for February as well as March Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! Sincerely, [redacted] ***

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the service needed for her security systemWe were able to rectify the problems and she is scheduled to be serviced on 2/16/ [redacted] is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L [redacted] ***

After review of the account it has been determined that there was communication regarding cancelation on the account and we will terminate the account once account is brought current. We will not hold to contract renewal in this particular case due to customer verbally stating they were... thinking about canceling the whole thing. As of now the account will be processed for cancelation. Thank you David R [redacted] CRO,Chief Retention Officer Safe Home Security [redacted] Middletown, CT. 06457 ###-###-#### ext***

There are months left @ $on the month contract = $plus your current balance of $ At 90% you owe $to cancel not $1100, not sure where that came from Our previous offer is a generous one and a final one

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not made any such arrangement or agreementTheir statement is not true Sincerely, [redacted]

There is no new information provided. Please see our previous response for your options.

Complaint: [redacted] I appreciate that after no fewer than 8 contacts with SafeHome occurring on at least 4/16/15, 5/22/15, 6/26/15, 7/10/15, 10/29/15 (not all dates recorded) and a complaint to the [redacted] Attorney General's Office and the Connecticut BBB, your company finally sent a technician to repair the security system on 11/9/15. I also appreciate that you provided a monitoring service credit of two months during this period. I do not accept this response because SafeHome charged for monitoring services throughout at least eight months of system failure, which began sometime in early March 2015. The service for which I contracted could not be provided by SafeHome for this period because the system did not work. I am due an additional six months service credit for the period of system failure. This level of restitution does not include the considerable time and effort it has taken me to motivate your company to honor its obligations. I am sorry that your technicians had personal concerns that prevented them from scheduling repairs. This is not pertinent, however, to whether it is legitimate for a company to charge for a service that it did not provide and obligate a customer to this level of persistence to get meaningful resolution. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]