Best Way Home Improvement

Customer has told us multiple times mother had passed away, the account is in her name. We requested a death certificate on multiple occassions to process the account but the complaintant refuses to send one in. At any rate the account is in rights to cancel and we will process the
cancellation. It takes days so please ignore any correspondence recieved prior to then. We do not send letters so please let this serve as your notice. Any additional issues you may contact me directly. Doug H***, VP ###-###-####

To Whom It May Concern,We have offered a more than fair resolutionNo one from Safe Home Security reached out to Mr*** stating he had to cancel his account by a certain point, especially because the contract states days written notice is required to cancel all contractsThe phone call regarding renewal of Mr***'s service had nothing to do with the cancellation of his service's by a certain point.Per the terms of the monitoring agreement Mr*** is in contract until Safe Home Security has offered to cancel the account early once a payment for August and September have been madeThis resolution we have offered is more than fair, and if Mr*** refuses to accept this offer we will be forced to seek the full terms of the monitoring agreement. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Although the agreement states that the customer is with the company until May 9th of 2015, the company will close the account with no further billing due in order to help the customer

we offered to cancel his acct out as long he was current and had no existing balance that was the offer and hope that he would accept thank youany further questions please call sal at ext ***

The customer was offered a system move many months ago. The old owners would not give them the equipment back so we offered to put ion new equipment at new home at cost and teh customer declined. They have options at this point. They may pay the 90% prepayment buyout as stated in
the contract or pay back balance and buy new equipment and continue contract until fruition. None of this will be done without cost to the customer

Please contact Senior Account Manager, Joseph F* at *** *** ***

Customers contract runs annually from April to March. In October they gave us a verbal cancel over the phone, they reinforced it by sending a paper cancel in December. We accept the cancellation but financially they owe through March 2016. $is owed to complete the
obligation. We will accept $even if the customer satisfies the obligation prior to March 31stAfter March 31st additional late and finance charges will accrue on the balance owed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and would like to pay the balance in fullHowever; I also want to cancel my policyThe policy was originally created by *** *** SecurityIn the policy under defaults, it states that the you can cancel the policy but have to pay 80% of the total amount left on the entire month contractI understand that I signed this contract and I have to honor the contract in its entirelyI will pay 80% of the remainder of the contract in order to cancel the policyI want a written cancellation letter upon receipt of payment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The idea that you think the word RUDE would need to be placed in quotations speaks volume as to the leave of respect that you offer your customersIf someone interrupted you, spoke over you, yelled at you and just over all disrespected you, would you pay them money? I have absolutely no desire to continue doing business with this company, but I understand the limits of the contractNo where in the contract does it state that there would be a fee to move the service equipment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I recently filed a complaint that the Revdex.com took upon itself to consider resolved regarding complaint # ***I have yet to received a letter in writing from Safe Home Security that my service has been cancelled and I own nothingI was totally surprised to search and find that the Revdex.com considered this resolvedNow today, I receive in the mail, a bill for the total of $because these people refuse to cancel my service and have failed to let the billing department know of thisI will not pay this, I refuse to pay this and I consider myself having no service from this companyNow this is falling into the realm of harassment considering how many times I've tried to talk to these peopleIf the Revdex.com considers the very flimsy response from MrColin Walsh, Corporate Account Manager of Safe Home Security as all I need to be satisfied, I'm disappointedAll I want is a written statement on their letterhead that my account has been cancelled and I owe nothingI fear the response he gave will not stand up in court or prevent me from now being turned into collections for not paying for service after I cancelled the serviceAny charges billed to me are fraudulent beyond May 24,
Sincerely,
Janis Thornton

Complaint: ***
I am rejecting this response because: You have not provided service for monthsYou have not withheld your side of the contract.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: In JUne of I emailed customer service as instructed by ***, the office manager to cancel the accountto this date they have not responded to the emailclearly the company wants to continue to bill him and accumulate finance chargesIf you do not correct this situation, I will go directly to the *** ** *** in *** ***, I won't stop until they stop your company from taking advantage of the elderly in that island. Account *** *** 6/14/15to customercareI am writing with regards to account ***, under *** *** ***My uncle is years oldHe already has a security system but someone came to his home and convinced him he needed another oneClearly this person only wanted to take advantage of himThis person told him to call to cancel with no specificsThe last time he called your company, he was told to call the policeHe continues to get billYour company should not take advantage of an elderly man like himI ask you to cancel this account 1) because he doesn't need it and 2) because your company is simply taken advantage of an elderly man with no understanding of what is going on and who can not afford another bill.In case you need to verify the data, here is the list of contacts: *** ***, *** ***, *** *** ***.Thank you for attention to this matter
Sincerely,
*** ***

This account has been canceled as requested

Complaint:
***
I am rejecting this response because: I have called several times as wellI have informed Gary that he may call before my work hours, after, or correspond via emailThis response is misleading and allows a reader to infer that I'm not attempting to have this issue resolved which is simply untrue
Sincerely,
*** ***

To Whom It May Concern,Please let this letter serve as formal cancellation of the account for *** *** *** ** *** *** *** *** ** *** There is no further balance due and the account has been closed with a zero balance. Sincerely,Colin W***Corporate Account
Manager Safe Home Security

Company agrees to close account without further billing due

We will cancel the account without further obligation Please allow days for the process to complete and ignore any correspondence received prior to that time Upon cancellation neither party will have any further obligation to the other

To Whom It May Concern,This customers contract is not for "50" months, it is for months We do apologize for any inconvenience the consumer is having in her personal life, but that does not release the customer from the contractual obligationWe would be more than willing to send a tech at no charge to do a full retraining of the alarm system for anyone in the homeThat way the customer can take advantage of the security system in the home. We are unable to release the customer early as the contract as almost two years left on the account. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The issue is that the customers contract was purchased from another vendor. As such it contains different terms than the majority of our clients. You may indeed cancel now on days notice as your contract states. The $invoice fee for quarterly billing can be credited for you at
your request. This cannot be set up to be automated. As a client you could go on monthly debit which carries no fee so that this inconvenience does not occurr for you. At this time we have credited all appropriate items up through June and you actually have a $credit for the July quarter already. We have also asked that a credit update be submitted if indeed it was necessary

We will close and submit a credit update. It was an oversight. Please allow days for the cancellation process to complete and ignore any further correspondence prior to then