Bieri Plumbing and Heating

Hello, Thank you for your email.  I records show that the card was lost in the mail, so the order was cancelled and the bid was refunded.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2016/01/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe they are running a scam. I feel they are promoting an auction site that is not what people think an auction is suppose to be. At regular auctions, you don't have to buy bids every time. I understand the registration fee, but not have to buy bids over and over.
Final Business Response /* (4000, 9, 2016/01/18) */
Thank you for your email. Please contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possible. We understand this can be an inconvenience and we do apologize for the interruption. Our security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as well. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/10/12) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. QuiBids auctions are not gambling as a matter of law. The legal definition of gambling requires that three distinct elements are satisfied: (1) consideration, (2) chance, and (3) prize. Although customers pay to participate in our auctions, they are at no risk of losing their money because of our "Buy it Now" feature. QuiBids auctions do not contain the chance element, because our auctions are customer driven and do not involve randomness. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's not a true auction. If you were to go to any other auction and were you to bid on an item and did not win, if they say you didn't win , but that will still be whatever amount you did bid, you'd laugh and say see ya!
That's the difference.
Final Business Response /* (4000, 9, 2015/10/15) */
QuiBids auctions are not gambling as a matter of law. The legal definition of gambling requires that three distinct elements are satisfied: (1) consideration, (2) chance, and (3) prize. Although customers pay to participate in our auctions, they are at no risk of losing their money because of our "Buy it Now" feature. QuiBids auctions do not contain the chance element, because our auctions are customer driven and do not involve randomness.

Hello,We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear...

understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction.  All information  pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering our website.  Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/11/17) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and...

received a refund for all unused bids on November 17, 2015 totaling $60.00. Please allow 1-2 business days for the funds to post back to your financial institution.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund a few days after filing this complaint and I am very happy to get my money back however, I still feel sorry for the other consumers who will unwittingly 'buy' bids withouth realizing they did due to the nature of how they have set up their website. Just yesterday I purchased a gift online and was taken to more than one screen in which I was verifying what I was purchasing and approving it - such a simple thing for them to build into their website and QuiBids ought to be ashamed of themselves for not making the purchase be very clear to the buyer.

Hello, Thank you for your email.  Our records show the account was refunded $46.80 on 4-18-2014.  Thank you and have a great day. Sincerely, Compliance

Initial Business Response /* (1000, 5, 2015/07/31) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. In addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'. Each bid costs just $0.60. Our most popular bid packages are available by selecting the Buy Bids tab on the main menu bar. These bids are pre-paid and placed in your Bids Account. Each time you place a bid, your Bids Account is deducted one bid. Once a bid is placed the auction price will go up in increments of 1,2,5,10,15, or 20 cents. . A maximum of 20 seconds is also added to the timer every time someone bids. This gives enough time for someone else to make the decision to bid if they're interested. This is similar to the "Going once...Going twice...SOLD!" approach of traditional auctions. If you are the top bidder when the timer reaches zero, you win. You will then pay the ending auction price as well as the cost of shipping. If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctions. When you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the difference. Let's say you spend 30 bids trying to win a $30 valued product, but you don't win. Your 30 bids are worth $18 (30 x $0.60), so if you choose to use the "Buy It Now', you would pay $12 plus shipping for the product. *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' option. This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disputed the charges placed on my credit card by Quibids on 07/30/2015. On 07/29/2015, while researching Ipads and Tablets,I was prompted by a search engine to visit the website quibids.com
I had no prior experience, nor interest, in sites such as quibids;however, I was familiar with e-bay and Craigslist and I was under the impression that quibids operated in a similar manner. I watched a brief video clip presented by a 'bogus' news station and the site seemed safe and secure. I had no idea when entering my credit card information that I would be charged multiple times for a 20 minute visit to a quibids auction site.
I called quibids customer support to inquire why they would have charged my card without my consent and they argued that they would give me credit for the same amount to use their site again. They claim to have a clear statement regarding their policy and charges and that is completely false. I am a conservative consumer and there is no way that I would have ever agreed to spending $132.00 in such a careless manner. I was aware of that bids cost .60 and purchased a pack for 45 BIDS @ $27.00. Consequently my Visa had (3) seperate charges placed by QuiBids 07/30/2015.
*$45, *$60, *$27.
I am requesting Quibids to refund $105.00 on my Visa.
QuiBids is a fradulent and deciptive website and t should be stopped from doing business in the United States of America.
Mrs. J [redacted]
[redacted]@cox.net
Final Business Response /* (4000, 9, 2015/08/11) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Initial Business Response /* (1000, 5, 2016/01/22) */
Thank you for your email. Unfortunately this account is invalid and no money was ever taken. If you have any other questions feel free to contact us. Thank you and have a great day.

Initial Business Response /* (1000, 5, 2015/12/14) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is...

that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer's credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website. We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms of agreement doesn't make it clear. Like l stated before it was not clear, since l had this problem l did look at quibids reviews there were many complaint about the same issue as mine. Apparently, it isn't that clear. also since l didn't claim my bids quibids should refund me.
Final Business Response /* (4000, 9, 2015/12/17) */
We would again like to express that we are sorry to hear that your recent experience while using our site was not ideal. Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.

Hello,Thank you for contacting QuiBids Support. In the process of refunding your account, I noticed that all of the real bids in your account have been spent in our auctions. Per our return policy, only unused real bids are eligible for a refund. This is in order to be fair to all of the other users in those auctions who were trying to win, which is stated at sign-up, in our Help, and in our 101 Sections. Please note that once bids are spent, they directly affect the outcome and determine the winner of those auctions in which they were spent. To reference the auctions that you have participated in, please navigate to the [Bidding History](https://www.quibids.com/en/account/dashboard/bidding-history.php) section of your My QuiBids tab for your records, which will look like the example image below:![] (http://blog.quibids.com/wp-content/uploads/2015/03/Bidding-History-Section.jpg)...⇄ [redacted]QuiBids Support

Hello,  As stated in the Customer [redacted] email that you attached we have reviewed your account and feel that it is in the best interest of both parties that your account remain permanently disabled. I have personally reviewed your account notes and spoke with you on the phone and agree that we stick need to stick to our policy regarding your situation. We do take matters of theft seriously and are more than willing to assist the authorities in any way possible if you choose to report your goods lost or stolen. We have always taken pride in assisting law enforcement with any and all information available to us. As always, if you have any questions regarding refunds or shipped products you can contact our customer [redacted] team at [redacted]@quibids.com. Thanks and have a great day! Sincerely,[redacted] MDirector of Compliance

Complaint: [redacted]
I am rejecting this response because: This company is deceptive and I suppose my account has been closed.  I was not able to get access to closing it so I have to rely on their word which I am not certain of therefore I will not agree to any type of resolution.  They need to fix that.  A person should be able to access their credit card and person information to remove it so that no additional charges can be made.  If you read complaints on line many people just like me were charged and not even aware until it was on my credit card statement.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Thank you for your email. Upon closing your account, QuiBids will remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal...

information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms & Conditions, and take other actions otherwise permitted by law.

Hello, Thank you for your email.  We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctions. Our customers are given the option to enter their credit card information...

and purchase a bid pack upon registering with our site. Registration itself however, is always free for our users.  We would like to point out that it is impossible for our company to charge a customer’s credit card without their permission. The purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.  Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website.  The refund that was processed 1-27-17 was for $24.60 for 41 unused bids.  The 59 bids were used in auction was for Oakley Flak Jacket XLJ Sunglasses - Jet Black/Black Iridium which a screen shot is provided.  If you have any other questions feel free to contact us.  Thank you and have a great day. Sincerely, [redacted]Compliance

Initial Business Response /* (1000, 5, 2015/06/26) */
We are sorry to hear of your recent experience while using our website. We do our best to ensure fairness to all of our customers and take all complaints very seriously. We would like to apologize for any inconvenience and please feel free to...

contact us with any other questions you may have regarding this issue at XXX-XXX-XXXX. Thank you and have a wonderful day.

Hello, After reviewing your account it appears that you have requested and received a refund for all unused bids on March 27, 2016 totaling $60.00.  If you have any other questions feel free to contact us.  Thank you and have a great day.Sincerely,[redacted]Compliance