Bieri Plumbing and Heating

Hello, You may visit QuiBids at any time without intentionally revealing any personal information about yourselfHowever, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from QuiBids, advertisement data, IP address and standard web log information and information from other companies, such as demographic and navigation data For you to actively participate in QuiBids we do need some of your personal informationOnce you provide us with your required personal information, you are no longer anonymousIn providing us with your personal information, you consent to the transfer and storage of such information on our servers.When you register on QuiBids, we will collect the following required information: email address, first and last name, date of birth, and password; all transactional information based on your activities on QuiBids; shipping, billing and other information relating to any purchase or shipping; any correspondence sent to us; financial information, such as your credit card information; and other supplemental information from third parties If you have any other questions feel free to contact us Thank you and have a great daySincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello, We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website If you have any other questions feel free to contact me Thank you and have a great daySincerely, TonyCompliance

Complaint: [redacted] I am rejecting this response because:I returned the iPad Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) its a generic responsethey won't talk to methe info and phone number leads back to the person named [redacted] and he won't take my callsthe whole point of this is to get an explanation from quibids asapwhat exactly is the point of all thisdo they know who I am? that I am the complainant? a person in customer service ( [redacted] ) answered the call, asked for my email address and told me that [redacted] was busyi left a message and I suspect that I will NEVER hear from themwhats next??? Final Business Response / [redacted] (4000, 9, 2015/09/22) */ HelloWe would again like to thank you for bringing this to our attentionAfter reviewing your account and speaking with our Customer Support team it appears that your account has been permanently disabled due to abuse of our Customer Support department and our Vendor RelationsIn very few instances we have been forced to disable accounts that are negatively effecting our employees, customers, and vendorsIt appears that you have had this explained to you by the Director of our Compliance DepartmentUnfortunately there are instances when we are forced to make a decision to disable an account when we feel that keeping the user as a member of our website will continue to negatively effect or operationsIssues that factor into this decision include constant abuse of our Customer Support team, claims on shipped items, and reaching out to the Customer Support team of our vendors in attempt to receive refunds or exchanges that were not granted by QuiBidsWe have reviewed your account termination at your request and still feel that it is in our best interest for your account to remain permanently disabled Sincerely, QuiBids Compliance Department

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the “Going once...Going twice...SOLD!” approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you win You will then pay the ending auction price as well as the cost of shipping If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product *Please note that this offer applies to real bids only, and that voucher bids to do not apply to the ‘Buy It Now’ optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsSincerely,***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I completely disagree with their so call response to my complaint, this sounds like a typical response they use for everyone that sends a complaintThis company needs to be shut down so that no one else will ever get taken advantage of againTheir site does not say what they are applying it says or doeslet me tell you that when you enter the site it is not free to look at the site and it only allows you to put a card number in before you can view their product , this is the scam part of it, the only time it says anything about the is at the top when you are putting in the card number it does not imply that if you start bidding you will get charged for bidding I mean are you serious why would I want to pay cents for every time I place a bidI thought and that's how it comes across that they need your card for future winning bids which I get but not to take money out for every time I place a bidthis is a horrible site and is not clear as I;m sure they are well aware of that's how they get so many peoples money it clearly a well devised scam and they took there time planning out and scamming people out of dollars, I am disgusted that they care able to run a business like this and they are getting away with such a outrageous scamI can not believe a business is allowed to do this to people just for trying out and entering there sitethere is no way that if I knew I was paying and cents for each bid that I would never do itno way not everI guess this is the new way to scam un suspecting people out of easy cash for themselves, shame Shame on youPlease don't allow this company to take advantage of one more person, put a stop to this horrible company and their very vague website that takes money for entering a site and they think they are bidding and paying on only the item they are bidding on but nope that's not the case you are paying to just bid on items, Scam, Scam , ScamI want my money back and you to be put out of business, I will be contacting my lawyer and I will make sure the way you practice business will be put to a stop and for good Final Business Response / [redacted] (4000, 9, 2015/10/15) */ We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made

Hello,Thank you for your email Unfortunately all bids were used in auction If you have any other question feel free to contact us Thank you and have great daySincerely, ***Compliance

Complaint: [redacted] I am rejecting this response because: I WAS CHEATED FOR THE AMOUNT THAT I WON! I want my gift card via mail or emailThe amount that I wont was more than $0.51, it was $Either refund me the amount of the gift card, or mail or email me the gift card! Sincerely, [redacted]

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great daySincerely, ***Compliance

Hello, Thank you for your email Unfortunately everything that was pending was refunded and all items that were processed were shipped out If you have any other questions feel free to contact us Thank you and have a great daySincerely, Compliance

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction All information pertanining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-Thank you and have a wonderful day.Sincerely,***Compliance

Hello [redacted] , Thank you for your emailOur records show the refund was processed 9-28- Please allow 1-business days for the funds to post back to your financial institution If you have any other questions feel free to contact us Thank you and have a great daySincerely, ***Compliance

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously Unfortunately, this transaction was made November 4, and an item was shipped out to the customer November 5, If you have any other questions feel free to contact us Thank you and have a great day.Sincerely,***Compliance

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on August 28, totaling $Sincerely, ***Compliance

Initial Business Response / [redacted] (1000, 6, 2016/01/21) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously Upon signing up for a membership on our site you were asked to read our ‘Terms and Conditions’ and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the ‘Help’ section and in ‘QuiBids 101’Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis is similar to the “Going once...Going twice...SOLD!” approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you win You will then pay the ending auction price as well as the cost of shipping If you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our “Buy it Now” feature, we subtract the cash value of the bids you’ve placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product This feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctions Sincerely,Compliance

Hello, Thank you for your email I went ahead and credited Voucher bids If you have any other questions feel free to contact usThank you and have a great daySincerely, ***Compliance