Bieri Plumbing and Heating

Initial Business Response /* (1000, 5, 2015/12/01) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on December 1, totaling $Please allow 1-business days for your funds to post back to your financial institution

Hello,Thank you for your email. https://www.quibids.com/en/store/firstbuy.php?action=newaccount#scroll-here, this is the next screen after joining the site that explains the buying process. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely,***Compliance

(The consumer indicated he/she DID NOT accept the response from the business.)
I called the numberTold I was not eligible for refund of $Their website stated three free bids and I only used twoAt this point they obviously will not comply with their offerI want future customers to realize they will be cheated out of the free bids they offer--they are NOT free--you will be chargedThey are guilty of advertising

Initial Business Response /* (1000, 5, 2015/07/14) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeI went ahead and refunded the full amountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (2000, 7, 2015/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund accepted

Initial Business Response /* (1000, 5, 2015/12/14) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/07) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely disagree with their so call response to my complaint, this sounds like a typical response they use for everyone that sends a complaintThis company needs to be shut down so that no one else will ever get taken advantage of againTheir site does not say what they are applying it says or doeslet me tell you that when you enter the site it is not free to look at the site and it only allows you to put a card number in before you can view their product , this is the scam part of it, the only time it says anything about the is at the top when you are putting in the card number it does not imply that if you start bidding you will get charged for bidding I mean are you serious why would I want to pay cents for every time I place a bidI thought and that's how it comes across that they need your card for future winning bids which I get but not to take money out for every time I place a bidthis is a horrible site and is not clear as I;m sure they are well aware of that's how they get so many peoples money it clearly a well devised scam and they took there time planning out and scamming people out of dollars, I am disgusted that they care able to run a business like this and they are getting away with such a outrageous scamI can not believe a business is allowed to do this to people just for trying out and entering there sitethere is no way that if I knew I was paying and cents for each bid that I would never do itno way not everI guess this is the new way to scam un suspecting people out of easy cash for themselves, shame Shame on youPlease don't allow this company to take advantage of one more person, put a stop to this horrible company and their very vague website that takes money for entering a site and they think they are bidding and paying on only the item they are bidding on but nope that's not the case you are paying to just bid on items, Scam, Scam , ScamI want my money back and you to be put out of business, I will be contacting my lawyer and I will make sure the way you practice business will be put to a stop and for good
Final Business Response /* (4000, 9, 2015/10/15) */
We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made

Hello, Thank you for your email. We press the issue for our customer to read the terms and conditions before trying out our websiteSince you agreed upon the terms and won products that were shipped to you, the account is ineligible for a refund. Items won were Omron Body Fat
Monitor and Scale, $Shell Gift Card and a Sterling Silver Black Diamond Accent Cat Slide Pendant. All items were shipped to *** *** ** *** *** ** ***. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Hello, Thank you for your email. Unfortunately all bids were used so this account is not eligible for a refund. The customer won A#*** for Coach Love Eau Blush For Women - 1.7Oz Edp Spray and was shipped to THREE CHIMNEYS DR FLINT, TX on June 7, 2016. If you
have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely,Compliance

Hello, Thank you for your email. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information
and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. If you have any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Hello,Thank you for your email. According to this account, our records show that the customer was shipped the wrong item (Apple iPad). The customer was informed that to receive the camera he must return the ipad. He refuses to do so by rule the camera will not get shipped out until
the iPad is returned. Thank you and have a great day

Hello,Thank you for your email. Unfortunately all bids were used in auction. If you have any other question feel free to contact us. Thank you and have great day. Sincerely, ***Compliance

Hello, We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon
registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction. All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our website. If you have any other questions feel free to contact me. Thank you and have a great day. Sincerely, TonyCompliance

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear
understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made.Sincerely,***Compliance

Complaint: ***
I am rejecting this response because:Yes, it true I did not bid for a long timeI realized there were major issues during bidding, and I stopped using the serviceI did win a flash drive once, but not many people were biddingRecently, I decided to play (hoping the game would be fixed) so I monitored the bidding and realized Quikbids still have the same problemI then googled if others were having the same problem, and located a video describing the same problem I was havingI am a former Network Quality Assurance Software Tester, and have failed online programs that didn't meet the criteria of online financial dataIt is obvious to me that Quikbids did not examine the problem I reported. Maybe they are confused on how to test the problemThey can contact me at *** and I can talk someone through defining the problem. Bids still cross over to other items. Again it is obvious that Quibids did not check their software or page for cross biddingWhen someone complains about a software bug or tampering of their software, it should be checked out thoroughly without provocation.Sincerely,*** ***

Thank you for your emailUnfortunately, this promo is invalidPlease provide proof of the promoWe are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms
and conditions which are agreed to upon registering on our websiteIf you have any other questions feel free to contact usThank you and have a great day

Hello, Thank you for your email. All information is provided, if you have any other questions please give us a call. Thank you and have a great day. Sincerely,Compliance

Initial Business Response /* (1000, 5, 2015/11/16) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsAfter reviewing your account it appears that you have requested and received a refund for all unused bids on November 8, totaling $
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, a refund was given on Nov 8, Then on Nov 10, it was taken back by your companyI am still waiting for the $to be put back in my bank accountAs I said before I never made a bid, or seen anything to advise me that there would be any charge against my credit card
Final Business Response /* (4000, 9, 2015/11/17) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on November 8, totaling $