Bieri Plumbing and Heating

Initial Business Response /* (1000, 5, 2015/12/29) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not offered a bidding package on the website I was only offered $package and would like a refund to my credit account
Final Business Response /* (4000, 9, 2016/01/05) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on January 3, totaling $Please allow 1-business days for the funds to post back to your accountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Complaint: ***
I am rejecting this response because:Have not heard back from *** (*** boss) after talking on phone to him explaining the many emails sent to customer service and Erik about the gift cards not received Have not heard from him-the conversation was days agoNothing has been done about my missing cards that they say shipped 5/9/Waiting on more Walmart gift cards that Quibids said were mailed 5/31/ *** ***
Sincerely,
*** ***

Hello,Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not
only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely, ***Compliance

Initial Business Response /* (1000, 5, 2015/06/18) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyThank you for your emailPlease contact our Compliance Department at
1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response /* (1000, 5, 2016/01/22) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUnfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auctionAll information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering on our websiteWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously. After reviewing your account it appears that you have requested and received a refund for all unused bids on
March 10, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-Thank you and have a wonderful daySincerely,***Compliance

Complaint: ***
I am rejecting this response because: Quibids DOES NOT make it clear that a credit card activation initiates a $first bid package Multiple internet web sites show complaints from wronged customers Quibids will never admit to this I will not sign off on this being resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/02) */
Thank you for your emailIt appears that all money has been returned to your accountThe money will not appear as a refund because the transactions were voided by our systemThis means the money was never taken in the first place it was
just pending and has been returned to your accountPlease check with your financial institution if you have any further questionsYou may only register once with QuiBidsAny new accounts opened in the future will be disabled without refundThank you and have a great day
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No my $have not be refunded by Quibid
This MONEY $WAS "really" taken out AND in the first place it Was NOT JuSt pending and have NOT been returned to my accountChecked with my bank with the hour before replying to this email and they have "again" confirmed that the funds were taken out and have NOT as yet been returned to my account
"Again this is the date it was taken out: 10/13/
DEBIT CARD PURCHASE XXXXXQUIBIDS HOLDINGS LLC XXXXXOK $
As for the following statement from Quibids to mePlease, "no accounts will NEVER be opened from me in the future." Thank you and have a great day!
Final Business Response /* (4000, 9, 2015/11/05) */
Thank you for your emailIt appears that all money has been returned to your accountThe money will not appear as a refund because the transactions were voided by our systemThis means the money was never taken in the first place it was just pending and has been returned to your accountPlease check with your financial institution if you have any further questionsYou may only register once with QuiBidsAny new accounts opened in the future will be disabled without refundThank you and have a great day

Initial Business Response /* (1000, 5, 2015/10/12) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsQuiBids auctions are not gambling as a matter of lawThe legal definition of gambling requires that three distinct elements are satisfied: (1) consideration, (2) chance, and (3) prizeAlthough customers pay to participate in our auctions, they are at no risk of losing their money because of our "Buy it Now" featureQuiBids auctions do not contain the chance element, because our auctions are customer driven and do not involve randomnessWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, it is not like an auctionReal auctions don't charge for every bid placedI found out the hard way how your website worksIt is not clear how it works until you are a paying customerI grasped the real cost of using your website only after I attempted to use itIt is not as friendly or auction-like as you or the terms describe, nor is it comparable to eBayUnless I click the item and view the item page, I do not see that each bid costs me $There is no running totalIt is not easy to use for a new userQuibids seems carefully crafted to disguise the real cost of bidding, and blame the consumer when the real cost isn't realizedYour response is insulting
Final Business Response /* (4000, 9, 2015/10/15) */
QuiBids auctions are not gambling as a matter of lawThe legal definition of gambling requires that three distinct elements are satisfied: (1) consideration, (2) chance, and (3) prizeAlthough customers pay to participate in our auctions, they are at no risk of losing their money because of our "Buy it Now" featureQuiBids auctions do not contain the chance element, because our auctions are customer driven and do not involve randomness

Initial Business Response /* (1000, 5, 2015/08/18) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on August 18, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response /* (1000, 5, 2015/10/01) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on September 30, totaling $Please allow 1-business days for the funds to post back to your financial institutionWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
QuiBids was very prompt in responding to my refund requestI received a response from their support team on the same day as my requestAlthough I do disagree the option to purchase a starter bid pak is evident at registration, perhaps their web page needs a makeover
I appreciate their response and resolution with refund

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously. We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear
understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users. We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made. Upon signing up for a membership on our site you were asked to read our "Terms and Conditions" and to check a box acknowledging that you read and understood this article. These terms and conditions clearly state how this site works. If you have any other questions feel free to contact us.Sincerely, ***Compliance

Hello, Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day. Sincerely, ***Compliance

Hello,Hello,Thank you for your email. Unfortunately this user violated our terms and and conditions by opening another account. The gift cards the customer is referring to are the ones that were refunded because you are not allowed to have multiple accounts. Customer was told to
call in the office for an explanation, but wants everything done over email. The customer was refunded for any outstanding products or bids, so they are not out anything and their original account is still active. If you any other questions feel free to contact us. Thank you and have a great day. Sincerely, ***Compliance

Complaint: ***
I am rejecting this response because:I never bid on any items, as soon as I hit enter my card , it said you all took out of my account, could not contact anyone by phone so I e-maild then called on Monday , and was told you were going to refunf it, now you are telling me a different story, I dd no bidding on anything, and I want my sixty dollars put back into my account
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/01) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and
received a refund for all unused bids on November 27, totaling $

Initial Business Response /* (1000, 5, 2015/09/28) */
We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is
that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on September 28, totaling $Please allow 1-business days for the funds to post back to your accountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello,Thank you for your emailPlease contact our Compliance Department at *** so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not
only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day.Sincerely,***Compliance

Hello,We would like to point out that we have never allowed bots or company employees to bid on our auctions as this is highly illegal and our site would have been shut down a long time agoThis is a clear violation of our Terms and Conditions for either employees or for their family members to bid on this website siteAll of this can be easily proven if requested by the Revdex.comOne thing you should keep in mind is that we have hundreds of active users at any given moment during the day, and if all of them choose to participate in an auction, the auction can go on for an extended period of time. Sincerely,***Compliance

Hello, Thank you for your email. Unfortunately the gift card was claimed "lost in the mail" or "not received". When this happens we automatically refund the bids back that were used in the auction. If you have any other questions feel free to contact us. Thank you and have a great day.Sincerely, ***Compliance