Big Sandy Superstore

Per v/m from customer:Please close my complaint as resolved at this time. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may
update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Prior to my receiving this notification, the Pikeville store had contacted the customer and have them scheduled for delivery on Saturday, 9/5/15, as the products have arrived at our distribution center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Pikeville management made the decision to send Mr*** a check, rather than a gift card, for the discount

Our service department contacted Ms*** last week, making arrangements to exchange the merchandise, per our extended warranty company's agreed terms

[A
default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

According to our service department, Ms***'s service was completed on April 14th

Our Director of Stores, Brian C*** is going to reach out to Ms*** personally about this matter.

I am trying to figure out where we are with our service teamWe were having a terrible time getting the parts from the manufacturerA decision was made to get the parts needed from stocking product, but I am unclear what we have and have not done for Mr*** and have asked for clarification
from our service team

We had her service appointment scheduled for March 20thHowever, she had to go out of town and she requested 4/for the rescheduled appointment. Thank you,Dan

We have just finished discussing this internally and was able to get the manufacturer involvedThe product purchased was definitely "new"The manufacturer has agreed to issue a return authorization for this mattressOur people will be reaching out to the customer shortly

I am awaiting an update from our service departmentI anticipate further information this week and will advise

Our General Manager from the South Point, Ohio Superstore, *** *** is reaching out to Ms*** to see how we may proceed

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

We agreeThis unit has been repaired too many timesWe will get a return authorization from *** and allow Mr*** to exchange the refrigerator for new

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future
date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

The remote control was shipped via *** from our store to Ms***However, it was returned to us due to having additional postage dueWe are fixing that and sending it to her todayI apologize for the inconvenience

We still have not received parts and were unable to keep our March repair apptwe have decided to exchange the product for Ms***.Dan E***

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and
compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***