Bill P Meeks Superior Home Maintenance

Mr***'s trailer was shipped without an accessory, which Mr*** agreed to allow us to ship at a later dateBy Mr***'s own admission the trailer performed flawlessly for the first milesMr*** has informed us that he experienced an issue with the air shocks and
has been asked to provide details so that the issue can be resolved under warrantyMr*** has not provided further details of the issueInstead he has requested a return and refundOur clearly listed refund and return policy require that he return the trailer unusedMr*** had ample opportunity to return the trailer before he used itWe will be happy to honor the warranty if Mr*** will provide further details of the issue, but we will not pay for the return of the trailer

Mr***'s trailer was shipped without an accessory, which Mr*** agreed to allow us to ship at a later dateBy Mr***'s own admission the trailer performed flawlessly for the first milesMr*** has informed us that he experienced an issue with the air shocks and
has been asked to provide details so that the issue can be resolved under warrantyMr*** has not provided further details of the issueInstead he has requested a return and refundOur clearly listed refund and return policy require that he return the trailer unusedMr*** had ample opportunity to return the trailer before he used itWe will be happy to honor the warranty if Mr*** will provide further details of the issue, but we will not pay for the return of the trailer

I hung up on Mr*** after he began to curseMr***
needs to contact *** and *** about returning his purchase, as the item
was not sold to Mr*** by The USA Trailer Store or ***, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R*** P*** Please send a set of the correct tires

This
customer has already contacted the *** Department of Justice in regards to
this matterThe *** Department of Justice apparently didn’t find issue with
the circumstances of this transaction as they haven’t pursued the matter
further
This
customer ordered and received a
car tow dolly in early August, After
receiving her shipment Mrs*** contacted us about welding spatter on the
trailer and under the paintWe have sold this product for more than years
and have literally sold thousandsNo one has ever complained about welding
spatterThis was a ridiculous complaintNevertheless, we agreed to allow Mrs
*** to return the product
Mrs
*** did not make the return in August, September of OctoberIn November she
contacted us again about returning the productI’m not sure why she delayed
months, but doing so left us in a position of being unable to accept the
returnIn November we were already offering our models As well, we
were uncertain of the condition of the trailer
We
will not accept a return and will not provide a discountWe sold Mrs*** a
new trailer that operated as advertised

Mr***
received his documents before he received his trailerThe trucking company delivered
his trailer on April Mr***’s first message about an issue was received
on 4-24, more than weeks after he received his trailerHe claims in some of
his communications that he could not test drive the trailer until he titled the
trailerWe have many customers that drive with their trailers before
registeringJust like any vehicle most states allow you to drive a new vehicle
for days with only a Bill of Sale, which Mr*** had before the trailer
arrivedMr*** claims discovering the issue within miles of pulling the
trailerSomething that became apparent within miles of pulling the trailer
should have been evident just moving the trailer around in his garageAs well,
an issue like this should have been evident by picking up the trailer and
spinning the wheelA test drive wasn’t necessarily required Mr***
has posted on our *** page that this issue has been going on for “
months” As he has admitted in other communications - and by the facts-
this is not the caseIt seems that Mr*** exaggerates
The initial
“issue” of a bent axle was Mr***’s conclusionThe axles do have a slight
bend as they enter the chassis, but are straight and true where the bearings
rotateWhen Mr*** requested new axlesWe didn’t argue as the axles are
not very expensiveIt is now becoming apparent that Mr*** is unqualified
to handle this issue if there is even an issueMr*** claims to have an
axle that is 14mmThis is impossibleIf Mr*** wants to send in the defective
part then we will make a repair under the warranty, which we have been willing
to do since day one

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The cover was purchased from The USA Trailer Store to protect the paintIf an animal or rodent urinated on the trailer, he must have done if on all of the painted surfaces, as the paint is peeling everywhereBesides, how would urine make the paint peel if the paint was properly appliedThe top coat, and the primer both peeled from the unprepared fiberglass' It's called improper substrate sanding Cars, boats, motorcycles are all covered for the winter here in the harbor town of KenoshaYou never see paint peeling this wayI'll be more than happy to send the trailer back if you pay the freight and shipping preparationI have shown photos of the paint peeling to several paint/body shops in the area, and no one has ever seen paint peel like thatI will not settle for any less than replacement, or compensation to have the trailer stripped and repainted locally
Regards,
J** U***

K***,I have sent the recorded call to your direct email address.T***

Our warranty requires that you return the trailer prepaid

On March 20, we emailed to Mr*** a very detailed pages owner’s manualMr*** had approximately weeks to review this manual before we shipped his trailerPage of the manual clearly states that the areowing (spoiler) is a “decorative augmentation”Please view this link to our competitor’s website ***?This page shows their *** line of trailers, which are almost identical to our trailerYou can see that our competitor offers the spoiler as an accessoryOur competitor offers versions of this trailer without the spoilerThe spoiler is NOT a vital safety feature

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Kelly - As requested attached please find the latest info I have received from the company: 1. A plaque that apparently is supposed to be attached to the dolly. It is important that you note that the even the plaque calls for 205/Dtires. This means a "D" load rating not the "C" rated tires they provided2. C copy of the title that shows that the max gross vehicle weight to be towed should not exceed lbs- Not the lbsas shown in the website3. A signed copy of the Bill of SaleYou should understand that the misrepresentations made by the company are very serious. Someone thinking they have a dolly more capable than being sold can create a serious danger to themselves and those on the road with themThese misrepresentations warrant a letter the the Sheriff, the South Carolina DOT and the South Carolina Secretary of State Consumer DivisionThis picture is not D** showing me anything. He is tightening the lugs which were apparently not done properly from the beginning
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
R*** P***

*** - As requested attached please find supporting info. You will note on the pictures that the tires specify "Load Rating C" which is the tire for the other dolly this company sells.In my first phone call to the company in discussion with Johnny I verified the tires on the trailer and
obviously they lied.Please let me know how you would like to proceed.Thanks - R

I'm sorry ***, I tried to send an explanation last night but all I was able to achieve was a system error message. First of all the so called "accessory" not mounted to the trailer is STANDARD equipmentIf you visit their website you will notice that the *** model is pictured with the spoiler and brake lightIt is also priced at $with no mention of any accessoriesThis piece is a vital safety issueOriginally when I spoke to *** he seemed surprised that I was calling about the missing partI paid for the WHOLE trailer at the time of orderNot a month later when they finally shipped the incomplete trailerThis conversation with *** took place about minutes after the truck delivered on 4/15/I did agree at that time to alow them to ship the missing part at a later date so that I could install itSince that time I've decided that I should not accept the liability of drilling holes in the top of the trailer and attempt the wiringI'm simply not going to do it. Also, having only traveled LESS than miles to have it totally failThe suspension totally collapsedWhen I placed a call to USA Trailer Sales all I got was a machineI left a distressful message but never got a return callI'm not willing to try and fix their very SUBSTANDARD product. All I want is the $paid plus the original shipping of $As far as the return shipping goes, that's up to them or it will go to the dump.Thank you, *** * ***

***,I have emailed you a Dropbox linkYou can see D** tightening the lug nutsYou then see him stand up and back away when he has finishedMrP*** then asked about the tire informationDan kneels down to read the information off the sidewall of the tire and provides this to MrP***After, D** stands and walks away. T***

MrU*** purchased his trailer almost months ago in April As he states below he pulled the trailer on a 5,mile trip last summerHe has stated to us that he threw a cover over the trailer last October and hasn’t uncovered it in monthsThe photos that he provided show the trailer
sitting in the weedsThe photos also show yellow streaks where the paint has peeledWe questioned whether or not this is urine from a rodent or some other animal, which if it is then the paint issue would not be covered under warrantyIf MrU*** would like to send the trailer to us for evaluation under a warranty claim, then can certainly do soWe will evaluate the issue and proceed accordingly

Mr*** has already requested from the seller to return the item for a refundThe seller is providing a return labelUpon receipt of the product the seller will provide Mr*** a full refund

Quality is subjectiveWe provided a trailer that meets our
standardsAs Mr*** explains, he was given an option to return the
trailerThis offer still stands if he hasn’t used the trailerWe will provide
a prepaid return Bill of Lading and provide a full refund upon return of
the
trailerWe will not allow Mr*** to keep the trailer and negotiate a
discount to his liking

MrS*** has admitted that he did not follow the instructions for operation of the trailerAlso, there are a number of inaccuracies in MrS***’s statement, but the bottom line is that we sent parts to MrS*** several months agoMrS*** agreed to accept the parts to repair his trailer
I’m attaching a copy of our exchange of emailsI am also attaching tracking information showing the parts delivered July All parts shipped to MrS*** were brand new and in working orderWe have not heard from MrS*** since the parts delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the TrailerBy definition it is not 'New'It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residenceThis again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportationI would then be charged an additional $ for the return freight if the "return BOL" was utilizedReturning the damaged trailer at the original delivery would have cost me $ for freight and $ in TT&L for a net loss of $ USDReturning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,USDThe USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage ClaimUntil The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchased.There was mention of replacement parts that were delivered above and beyond the call of dutyThere was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in wholeThe parts are in storage and unopenedThey can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send.
Regards,
*** ***

After reviewing the attached documentation, I do not accept what USA Trailer is proposing. The facts are that I had to contact them on several occasions in order for them to get back with me. After speaking with them on several occasions I asked them what were they going to do and as I stated in my compliant they were not willing to help in any way when I was in South Carolina at the manufacturer. After I finally got home, they agreed that they would send the parts, which we did receive, but we would have to fix it on OUR EXPENSE. I FINALLY just found someone that would fix the trailer. I just want them to take responsibility for their bad workrman ship, and hope that this doesn’t happen to anyone else. This could have been a real tragedy for me resulting in lives taken. If people on the side of us would not have brought that to our attention that the trailer was coming apart, because I was thinking everything was OK with the trailer except for the stand that had came a loose earlier. I did not have a clue that other things was coming apart on a dangerous freeway. I am just thankful that it did not end up in a tragedy. Thank you, B*** S***