Bill P Meeks Superior Home Maintenance

This
customer has already contacted the *** Department of Justice in regards to
this matterThe *** Department of Justice apparently didn’t find issue with
the circumstances of this transaction as they haven’t pursued the matter
further
This
customer ordered and received a
car tow dolly in early August, After
receiving her shipment Mrs*** contacted us about welding spatter on the
trailer and under the paintWe have sold this product for more than years
and have literally sold thousandsNo one has ever complained about welding
spatterThis was a ridiculous complaintNevertheless, we agreed to allow Mrs
*** to return the product
Mrs
*** did not make the return in August, September of OctoberIn November she
contacted us again about returning the productI’m not sure why she delayed
months, but doing so left us in a position of being unable to accept the
returnIn November we were already offering our models As well, we
were uncertain of the condition of the trailer
We
will not accept a return and will not provide a discountWe sold Mrs*** a
new trailer that operated as advertised

K***,I have sent the recorded call to your direct email address.T***

We ship several hundred packages per weekWhen we ship a product there is an expectation that the package will be opened shortly after receiptIt wouldn’t be a sustainable business model to ship damaged or used products, as we would be responsible for returning and shipping a new one Mr
W*** ordered a wheel chock on July 9, which we shipped the following dayOn the 29th day from the date of shipping (day before the return period expired) MrW*** called and requested a prepaid return shipping labelJohnny spoke with MrW*** and explained that we do not provide prepaid return labels unless there is a problem with the product, and that he would be responsible for shipping the item if he wanted to return itMrW*** stated he would “just keep it” if he had to pay to return itThen a few days later the item showed up at our warehouseThe warehouse inspected the item and determined that it had been usedThis was communicated to MrW***, along with the fact that it was returned without a RAHe was informed that a refund would not be issued, and that we would return the item to him if he would provide a labelI have attached here a copy of the communication with MrW***Here in the Revdex.com complaint he states that we wouldn’t provide authorization for a return, but you can see in the attached communication he acknowledges discussing that the cost of returning would be at his expenseHis representation to the Revdex.com contradicts statements made in our email communicationsIf we wouldn’t allow for the return of the product, then why was the cost associated with returning the item being discussed between him and Johnny? Again, if MrW*** will provide a prepaid label, then we will return the chock to him

*** - As requested attached please find supporting info. You will note on the pictures that the tires specify "Load Rating C" which is the tire for the other dolly this company sells.In my first phone call to the company in discussion with Johnny I verified the tires on the trailer and
obviously they lied.Please let me know how you would like to proceed.Thanks - R

We sell thousands of items every year and have many happy
customersNext year we will celebrate years in businessIf Mr
*** made a purchase at a local hardware store like *** ***, and
discovered he was unhappy with the product, then he would return it for a full
refundHe wouldn’t show up at the customer service desk and attempt to
negotiate a discountWe have offered to allow him to return the product for a
full refundHis remark about waiting a month for a trucking company to show up
is pure fictionWe use ** Carriers for our trucking needsThey are one of the
largest LTL carriers in the countryIf we called for a pickup they would show
up the same dayIt appears that Mr*** is
simply using the Revdex.com complaint process is an attempt to negotiate a better
priceIf he is unhappy with the trailer then he should have returned itWe
have given him several opportunities to do so? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.?
This is trueI requested a refund and was provided with return information from the *** sellerThe *** seller has been more than fair and has attempted to assist with these issues form the manufacturerThe problem is with the actual design of the motorcycle hitch, the instructions not being correct leading to a safety problem, unidentified parts hat came with the hitch, and the President, ***, not wanting to be bothered with what is a serious safety issue which could cause injury or death*** did not seem to want to be bothered by what I feel is a serious quality/design issue and he did not want to investigate whether the hitch I received could have been a factory defect of if the parts in the kit were just the wrong partsI was told by *** to "go out and buy the right sized parts"The customer should not have to go out and buy anything if they have bought a hitch that is supposed to come with accurate installation instructions and all the parts necessary to safely install and use the hitch.*** does not seem to care about the safety of his customers or the quality of his productsIf I can't at least get someone to look at this hitch design and the installation parts that come with the hitch to see of it is indeed a faulty design or if the hitch I received was just bad, my next step is a letter of complaint to the National Highway Traffic Safety Administration (NHTSA) as the design of the hitch I received is a safety problem for the user and other motorists sharing the road? ?
Regards,
*** ***

? Dear Mr***,? On Monday June Terri replied to your voice message that you left over the weekendOn June 5th Terri sent two email messagesOn June Terri exchanged emails with youOn June Terri sent an email, and on June she sent another? Trailer couplers must be
checked before pulling your trailerYou can do this by pulling up on the coupler after the latch has been closed and securedIf the coupler can be lifted off the ball when the latched is closed, then the nut on the bottom of the coupler must be adjustedThis is covered in the owner’s manualIf the coupler became detached from the trailer during operation, then the coupler was either too loose on the ball, or the latch was not securedWe recommend securing the latch with a small lock, bolt or pin.? I can only assume that the front hatch on the trailer operated correctly when you received the trailerYou did not report an issue when you received the trailerAlso, in this message you have not mentioned an issue when you initially received the trailerIf the front hatch of the trailer came open when traveling, then it wasn’t secureGiven the issue you described we could only conclude that part of the fiberglass under which the latch catches is now missingIt has been our experience that the fiberglass breaks off when someone closes the hatch with the handle in the closed position instead of in the open positionProper operation of the hatch is described in the owner’s manualWe have provided you with a longer catch that is now required because of the broken fiberglassBecause we do not have the trailer in our possession we are unable to exactly determine the length requiredThis is the reason that you were required to grind down the end.? I’ve reviewed your prior communications with TerriI see that you initially mentioned a damage stand, but I don’t see a specific request for a new standI guess this was overlooked as subsequent communications appear to focus on the trailer decoupling and the lid catchI will be happy to send you a new standPlease confirm that you would like a new stand? Regards,Troy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.?
[To assist us in bringing this matter to a close, Please let us? know below why you are rejecting the offer made by the business.]
Regards,
R[redacted] P[redacted]? Please send a set of the correct tires

MrP***, If you feel that the dolly is unsafe, and if you haven’t yet hauled a vehicle on it, then you may return the dolly for a full refund

Mr***’s trailer was shipped from SC to TXWhen the trailer left SC it was properly packaged to prevent damagePrior to shipping the trailer Mr*** was provided with information showing him how the trailer should arriveThe shipping information instructed him of his responsibly to
inspect the trailer upon arrival and note on the Bill of Lading obvious damageMr*** failed to make the proper notation on the Bill of Lading when he signed for the productThe damage to Mr***’s trailer was caused by the trucking companyNevertheless, we previously offered Mr*** a prepaid return Bill of Lading and a full refund upon return of the trailerInstead Mr*** decided to keep the trailer and pursue a claim against the trucking companyThe trucking company is now denying responsibility because Mr*** failed to note obvious damage on the Bill of Lading at the time of deliveryIn addition to taking our time to file the claim we have also shipped to Mr*** free parts to replace those that were damaged by the trucking companyWe have gone above and beyond in an attempt to appease Mr***We will take no further action in regards to Mr***’s claim

MrS*** has admitted that he did not follow the instructions for operation of the trailerAlso, there are a number of inaccuracies in MrS***’s statement, but the bottom line is that we sent parts to MrS*** several months agoMrS*** agreed to accept the parts to repair his trailer
I’m attaching a copy of our exchange of emailsI am also attaching tracking information showing the parts delivered July All parts shipped to MrS*** were brand new and in working orderWe have not heard from MrS*** since the parts delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? Kelly - As requested attached please find the latest info I? have received from the company: 1.? A plaque that apparently is supposed to be attached to the dolly.? It is important that you note that the even the plaque calls for 205/Dtires.? This means a "D" load rating not the "C" rated tires they provided 2.? C copy of the title that shows that the max gross vehicle weight to be towed should not exceed lbs- Not the lbsas shown in the website 3.? A signed copy of the Bill of Sale You should understand that the misrepresentations made by the company are very serious.? Someone thinking they have a dolly more capable than being sold can create a serious danger to themselves and those on the road with them These misrepresentations warrant a letter the the Sheriff, the South Carolina DOT and the South Carolina Secretary of State Consumer Division This picture is not D** showing me anything.? He is tightening the lugs which were apparently not done properly from the beginning
[To assist us in bringing this matter to a close, Please let us? know below why you are rejecting the offer made by the business.]
Regards,
R*** P***? ?

MrU[redacted] purchased his trailer almost months ago in April As he states below he pulled the trailer on a 5,mile trip last summerHe has stated to us that he threw a cover over the trailer last October and hasn’t uncovered it in monthsThe photos that he provided show the trailer
sitting in the weedsThe photos also show yellow streaks where the paint has peeledWe questioned whether or not this is urine from a rodent or some other animal, which if it is then the paint issue would not be covered under warrantyIf MrU[redacted] would like to send the trailer to us for evaluation under a warranty claim, then can certainly do soWe will evaluate the issue and proceed accordingly

The spoiler is an accessory in the sense that it is NOT a vital component of the trailer that will affect its safe operation. As agreed to by Mr. [redacted], the spoiler is being sent at a later date. If Mr. [redacted] was uncomfortable with installing the spoiler then he should have made this decision before using the trailer. At any time prior to using the trailer he could have contacted us and requested to return the trailer for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted],We have just come back from vacation and are responding to the above complaint. When I first filed the complaint, I sent along emails that showed the history and responses we had received from the company. If you read back thru the emails you will find that Mr. [redacted] is wrong in his answers to our complaint.I have included a copy of his response so that I can respond in red to his statements:MESSAGE FROM BUSINESS:Mr. [redacted] received his documents before he received his trailer. The trucking company delivered his trailer on April 7. Mr. [redacted]’s first message about an issue was received on 4-24, more than 2 weeks after he received his trailer. He claims in some of his communications that he could not test drive the trailer until he titled the trailer. Yes, I titled the trailer first because I didn't think I would have a problem.We have many customers that drive with their trailers before registering. Just like any vehicle most states allow you to drive a new vehicle for 30 days with only a Bill of Sale, which Mr. [redacted] had before the trailer arrived. Unlike other people I follow the law and title my vehicles before I drive them on a public road. Again, I didn't think I would have a problem. Mr. [redacted] claims discovering the issue within 2 miles of pulling the trailer. Something that became apparent within 2 miles of pulling the trailer should have been evident just moving the trailer around in his garage. I said I went about 7 miles or a short trip before I noticed the sound. As well, an issue like this should have been evident by picking up the trailer and spinning the wheel. A test drive wasn’t necessarily required. The trailer didn't make the noise until I drove it. Picking up the trailer and spinning the wheels how?  Mr. [redacted] has posted on our [redacted] page that this issue has been going on for “5 months”.  As he has admitted in other communications - and by the facts- this is not the case. It seems that Mr. [redacted] exaggerates. I do not exaggerate. I contacted them in April with the complaint. We had numerous emails and telephone conversations with Mr. [redacted] thru out May, June and It was July 7 when we received an email from Mr. [redacted] himself. We bought the trailer in March, Received it in April and it is now the end of July. I would say that is 5 months.The initial “issue” of a bent axle was Mr. [redacted]’s conclusion. The axles do have a slight bend as they enter the chassis, but are straight and true where the bearings rotate. When Mr. [redacted] requested new axles. We didn’t argue as the axles are not very expensive. It is now becoming apparent that Mr. [redacted] is unqualified to handle this issue if there is even an issue. Mr. [redacted] claims to have an axle that is 14mm. This is impossible.I have attached a video showing how the bearing fits on the trailer axle and not on the axles sent. Wrong size whatever size he wants to call them. What is not shown on the video is that the lug for the end of the threaded part of the axle does not fit also. If Mr. [redacted] wants to send in the defective part then we will make a repair under the warranty, which we have been willing to do since day one.We were told by Mr. [redacted] on May 5 to get a quote for repair. Which we did. at no time was it said that they would be willing to make the repair. In fact why did Mr. [redacted] sent us the parts if he was going to do the repair. He says if we sent the defective part he will make the repair under warranty. How will he do this without taking the whole trailer back? The axle is welded to the frame of the trailer. IS he willing to now take the whole trailer back, pay for shipping and repair the trailer under warranty?
Regards,
[redacted]

On March 20, 2016 we emailed to Mr. [redacted] a very detailed 19 pages owner’s manual. Mr. [redacted] had approximately 3 weeks to review this manual before we shipped his trailer. Page  6 of the manual clearly states that the areowing (spoiler) is a “decorative augmentation”. Please view this link to our competitor’s website [redacted]?. This page shows their [redacted] line of trailers, which are almost identical to our trailer. You can see that our competitor offers the spoiler as an accessory. Our competitor offers 2 versions of this trailer without the spoiler. The spoiler is NOT a vital safety feature.

First, we do not have a record of Mr. [redacted] ever mentioning a bent coupler or blemishes on the trailer. If the customer would have made mention in the beginning that there was a bent coupler then this would have shed light on the possible reason for a bent axle. We do not ship trailers with bent...

couplers or bent axles. Trailers are inspected before shipping. The condition of the trailer is documented with photos and videos prior to shipping. We have photos and a video of Mr. [redacted] trailer before it was shipped and are confident that the damage to the coupler and axle happened after leaving our facility. After determining that the trailer had a bent axle Mr. [redacted] agreed to replace it if we shipped an axle to him. Axles are inexpensive. Rather than trying to determine how the axle became bent and who was responsible for the damage we agreed to ship a new one. These axles must be machined and are purchased in batches. Unfortunately our supplier continued to push out the completion date on the next batch. This was the reason for the long delay. On Friday July 3 Mr. [redacted] contacted management about the situation. Management made a decision to remove an axle from a new trailer, which now means that this trailer cannot be sold until the next batch of axles has been received. This is not normally something that would be done, but special consideration was given to accommodate Mr. [redacted]. The new axle was sent to Mr. [redacted] on Monday July 6.

[redacted],I have emailed you a Dropbox link. You can see D** tightening the lug nuts. You then see him stand up and back away when he has finished. Mr. P[redacted] then asked about the tire information. Dan kneels down to read the information off the sidewall of the tire and provides this to Mr. P[redacted]. After, D** stands and walks away. T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I have previously explained (email thread attached) to The USA Trailer Store that the trailer was towed from Amarillo to Lubbock and I had paid the TT&L to Register the Trailer. By definition it is not 'New'. It was explained that they would make an exception and allow the return and issued a Return BOL, however the point of origin was my personal residence. This again is physically not possible as there is not a loading dock for the trailer to be put on to the Carriers Trailer for the return transportation. I would then be charged an additional $ 475 for the return freight if the "return BOL" was utilized. Returning the damaged trailer at the original delivery would have cost me $ 475 for freight and $ 155.94 in TT&L for a net loss of $ 630.94 USD. Returning the damaged trailer of the implausible Return BOL would have been a net loss of at least $ 1,105.94 USD. The USA Trailer Store stated that I was working on a claim with the Delivery Company to resolve the issue; however, they have not given the Delivery Company the Legal Documentation that has been requested so that I may represent myself as the Primary on the Damage Claim. Until The USA Trailer Store repliers to R&L Carriers, as requested, I am unable to pursue any course of fair and equitable compensation for the damage that was sustained by the trailer I purchased.There was mention of replacement parts that were delivered above and beyond the call of duty. There was specific instructions sent to The USA Trailer Store NOT to send any parts or paint as a Damage Claim was going to be filed to address the damage in whole. The parts are in storage and unopened. They can send a pre-paid return label if they wish to recovery the items that they were told specifically NOT to send.  
Regards,
[redacted]

Tell us why here... We have a 15 minute video that shows our employee (D**) thoroughly going over every aspect of the trailer with Mr. P[redacted]. In the video you can see D**  kneel down (video still image attached) to look at the information on the side of the tire. According to D**, he looked at the sidewall of the tire and provided Mr. P[redacted] with the tire pressure and load range of C. Mr. P[redacted] was given ample opportunity to look over trailer before accepting it. Mr. P[redacted] further signed two documents accepting the trailer and acknowledging that it was received in good condition. The time to discuss any issues or discrepancies was at the time that Mr. P[redacted] took delivery of the trailer, not after driving more than 300 miles back to GA.