I have been trying to get a call back for a claim number and an adjuster. we are from out of town and our Jeep has no back window. we are going back to a cold Minnesota shortly and need this expedited. it has been 48 hours and no response. I called the supervisor who did help but told me to not call him back that I should call the general number and they will call me back. hasn't happened
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Lake Tahoe We have agreed on a travel date and she will be going to Lake Tahoe on 04/25/ Client understands that final paperwork will be sent to her closer to her travel date If I can answer any further questions, please feel free to contact me Warm Regards, [redacted] Customer Service Manager [redacted] ***
Hello, We are in receipt of clients complaint with Revdex.com We have already been in touch with them and they have been advised to send back the back their package of vacations which they had accepted and signed for (see attached) and we would reinstate their cruise voucher We received an incomplete package back however they have been advised we would accept as is Their cruise has been reinstated and they provided dates and based on availability and first come, first served will be confirmed for their cruise If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We have been in contact with [redacted] and have agreed to a travel date of 4/20/and she understands that she will not be booked until closer to her date She also understands that she can ask the booking agent about travelling on the weekend at the time of booking and it is based on space availability We have also sent her a $ [redacted] card although we had not promised this to her If you have any questions, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We are in receipt of clients complaint and had contacted them to resolve A date has been agreed on for 12/16/and they will be receiving their hotel reservation and Disney tickets for this date If there is anything else we can answer, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We received clients request for refund on 1/1/and it has been processed and will take business days to mail If you have any questions, please contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
HelloWe are in receipt of the of the client's complaint with the Revdex.com in regards to her Anaheim stay accompanied with adult tickets to Disneyland We are currently working with the client on finding a guaranteed date that works for the client Once we have agreed on a guaranteed date, client will be notified of when she can expect to receive a confirmation closer to the travel date If I can answer any further questions, please do not hesitate to contact meWarm Regards, [redacted] Customer Service ManagerHoliday Travel Of America [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, We are in receipt of clients complaint with the Revdex.com. We have contacted her and a date has been reached to book her to Hawaii of 4/28.2015. Paperwork has been emailed to her to complete and return back to us and she will receive her final confirmation 5-days prior to her
travel date. Please feel free to contact me if you have any further questions.Thank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello,
We are in receipt of *** ***'s complaint with the Revdex.com. We have spoken with her and have re-gained her faith in using her travel package. As she said she has travelled with the package before and this was the exception. I have sent her a gift for any confusion and she
understands she can contact me any time
If I can answer any questions, please feel free to contact me
Thanks,
*** ***
Customer Service Manager
Holiday Travel of America
760/431-ext. ***
We have been in contact with this client a few times since we received their complaint. They have returned our call again on 1/and due to a family emergency they will call back with datesWe have extended their voucher and will work with them when they call us backIf I can answer any
further questions, please feel free to contact us. Thank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Per clients request for a refund on 9-16-2014, both have been processed and mailed on:
9/26/3:40:PM Refund $#***
9/26/3:38:PM Refund $35 #***
If you have any further questions, please feel free to contact
me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***
We are in receipt of clients complaint with the Revdex.com. We have contacted the client and a travel date of 5/7/has been agreed on. If you have any further questions, please contact me.*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Hello, we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Honolulu. We have agreed on a confirmed travel date and the client will be going to Honolulu on 03/10/2015. Client understands that the final paperwork will be sent to them
closer to the travel date. If I can answer any further questions, please feel free to contact me. Warm Regards,*** ***Customer Service Manager*** *** ***
Hello, We are in receipt of clients complaint and have addressed it with her. Although she states she sent in her deposit we did not receive it and on July 21st we advised her to send in proof of stop payment and she advised us she would check with her bank. She did not contact us again
until 10/28/and said she does not want to pay her bank fees. At this point she was four months past her deadline and was advised it was void.
The terms and conditions state deposit must be received within days or the offer will be void. In good faith, we have reinstated her voucher and she has sent in her deposit. We are waiting for her to provide dates. If I can answer any further questions, please feel free to contact me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are in receipt of clients complaintWe were in contact with them and are booking them for 5/5//2015. Paperwork was emailed to him to sign and return to us. If I can answer any further questions, please feel free to contact me
*** ***
Customer Service
Manager
Holiday Travel of America
*** *** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hello we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Lake Tahoe We have agreed on a travel date and she will be going to Lake Tahoe on 04/25/ Client understands that final paperwork will be sent to her closer to her travel date If I can answer any further questions, please feel free to contact me Warm Regards, [redacted] Customer Service Manager [redacted] ***
Hello, We are in receipt of clients complaint with Revdex.com We have already been in touch with them and they have been advised to send back the back their package of vacations which they had accepted and signed for (see attached) and we would reinstate their cruise voucher We received an incomplete package back however they have been advised we would accept as is Their cruise has been reinstated and they provided dates and based on availability and first come, first served will be confirmed for their cruise If I can answer any further questions, please feel free to contact me [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We have been in contact with [redacted] and have agreed to a travel date of 4/20/and she understands that she will not be booked until closer to her date She also understands that she can ask the booking agent about travelling on the weekend at the time of booking and it is based on space availability We have also sent her a $ [redacted] card although we had not promised this to her If you have any questions, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We are in receipt of clients complaint and had contacted them to resolve A date has been agreed on for 12/16/and they will be receiving their hotel reservation and Disney tickets for this date If there is anything else we can answer, please feel free to contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
Hello, We received clients request for refund on 1/1/and it has been processed and will take business days to mail If you have any questions, please contact me Thank you, [redacted] Customer Service Manager Holiday Travel of America [redacted] ***
HelloWe are in receipt of the of the client's complaint with the Revdex.com in regards to her Anaheim stay accompanied with adult tickets to Disneyland We are currently working with the client on finding a guaranteed date that works for the client Once we have agreed on a guaranteed date, client will be notified of when she can expect to receive a confirmation closer to the travel date If I can answer any further questions, please do not hesitate to contact meWarm Regards, [redacted] Customer Service ManagerHoliday Travel Of America [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, We are in receipt of clients complaint with the Revdex.com. We have contacted her and a date has been reached to book her to Hawaii of 4/28.2015. Paperwork has been emailed to her to complete and return back to us and she will receive her final confirmation 5-days prior to her
travel date. Please feel free to contact me if you have any further questions.Thank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hello,
We are in receipt of *** ***'s complaint with the Revdex.com. We have spoken with her and have re-gained her faith in using her travel package. As she said she has travelled with the package before and this was the exception. I have sent her a gift for any confusion and she
understands she can contact me any time
If I can answer any questions, please feel free to contact me
Thanks,
*** ***
Customer Service Manager
Holiday Travel of America
760/431-ext. ***
We have been in contact with this client a few times since we received their complaint. They have returned our call again on 1/and due to a family emergency they will call back with datesWe have extended their voucher and will work with them when they call us backIf I can answer any
further questions, please feel free to contact us. Thank you,*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Per clients request for a refund on 9-16-2014, both have been processed and mailed on:
9/26/3:40:PM Refund $#***
9/26/3:38:PM Refund $35 #***
If you have any further questions, please feel free to contact
me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***
We are in receipt of clients complaint with the Revdex.com. We have contacted the client and a travel date of 5/7/has been agreed on. If you have any further questions, please contact me.*** ***Customer Service ManagerHoliday Travel of America*** *** ***
Hello, we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Honolulu. We have agreed on a confirmed travel date and the client will be going to Honolulu on 03/10/2015. Client understands that the final paperwork will be sent to them
closer to the travel date. If I can answer any further questions, please feel free to contact me. Warm Regards,*** ***Customer Service Manager*** *** ***
Hello, We are in receipt of clients complaint and have addressed it with her. Although she states she sent in her deposit we did not receive it and on July 21st we advised her to send in proof of stop payment and she advised us she would check with her bank. She did not contact us again
until 10/28/and said she does not want to pay her bank fees. At this point she was four months past her deadline and was advised it was void.
The terms and conditions state deposit must be received within days or the offer will be void. In good faith, we have reinstated her voucher and she has sent in her deposit. We are waiting for her to provide dates. If I can answer any further questions, please feel free to contact me
Thank you,
*** ***
Customer Service Manager
Holiday Travel of America
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are in receipt of clients complaintWe were in contact with them and are booking them for 5/5//2015. Paperwork was emailed to him to sign and return to us. If I can answer any further questions, please feel free to contact me
*** ***
Customer Service
Manager
Holiday Travel of America
*** *** ***