BITCO General Insurance Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer 
I was promised to separate trips in the resolution they only mentioned one. If documentation is needed I can proviDE them
Regards,[redacted]

Hello. We are in receipt of the of the client's complaint with the Revdex.com in regards to her Anaheim stay accompanied with 2 adult tickets to Disneyland.  We are currently working with the client on finding a guaranteed date that works for the client.  Once we have agreed on a...

guaranteed date, client will be notified of when she can expect to receive a confirmation closer to the travel date.  If I can answer any further questions, please do not hesitate to contact me. Warm Regards,[redacted]Customer Service ManagerHoliday Travel Of America[redacted]

We are in receipt of clients complaint with the Revdex.com.  He has been contacted and a date for travel has been agreed on.   He will be travelling  on 9/20/2016 and will receive confirmation with E-ticket and hotel information 3-5 days prior to his travel providing he returns...

necessary documents to us.  If I can answer any further questions, please feel free to contact me.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Thank you.  I am certain I would not have received this date without your intervention.  Many, many thanks, [redacted]

Hello we are in receipt of the client's complaint with the Revdex.com in regards to her travel certificate for Lake Tahoe.  We have agreed on a travel date and she will be going to Lake Tahoe on 04/25/2015.  Client understands that final paperwork will be sent to her closer to her travel...

date.  If I can answer any further questions, please feel free to contact me.   Warm Regards,[redacted]Customer Service Manager[redacted]

We are in  receipt of clients email with the Revdex.com.  After we spoke with client last week, they understand that we never received a "Disney" voucher from them and therefore have not denied any dates for this voucher.   They did have another voucher in house which they never...

provided their deposit or dates for and has been void since July.  We spoke with the timeshare company that had given them the voucher and they advised they will be sending them another Disney voucher and client understands they must meet all deadlines in order to travel.  If I can answer any questions, please feel free to contact me.
 
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], although I now agree with the resolution, I want it on the record that this company made no effort to work with me, in fact went out of their way several times to ensure we could NOT redeem this vacation UNTIL I filed a formal complaint with Revdex.com.
Now, all of a sudden we have our package available for use next month (after trying to redeem and having company change or cancel our dates many times over almost one year) and despite being told many times by staff at this company that to get a get a set date is impossible and they can cancel and change as much as they want, after my formal complaint, they have now redeemed what they are legally obligate to redeem and have done what they kept previously saying was impossible.
It is clearly not impossible to give me set dates for my free vacation that they are obligate to redeem, but they clearly make it overly complicating to near impossible for customers redeem (thereby not only keeping the $50 deposits) but also keeping the money that they vacation vouchers are sold for to timeshare companies. It is clear this company is a scam and only complies when the customer escalates to formal complaints to get their legally obligated items.
It is in writing by the company to Revdex.com that I have been guaranteed the May 17, 2016 package. If this company does anything to change these dates or vacation in anyway, I will file escalated action as I think it is sad I've had to go this route to gain what should have been given to me from the start.
Regards,
[redacted]

We are in receipt of clients complaint with the Revdex.com.  They have been contacted, hotel is booked and they were advised they will receive their confirmation for Disney/Hotel 5 days prior to their travel date of 4/28/2016. 
If I can answer any further questions, please feel free to contact...

me.
[redacted]
Customer Service Manager
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Hello,
We are in receipt of clients complaint with the Revdex.com. 
Although [redacted] had provided dates that were not available he was booked and
confirmed for 6-12-2015.  He emailed us to change his confirmed
reservation on 5-19-2015 and wanted to change it to 7/19/2015 which was...

not
available and was advised he can provide a later date or keep the
reservation as is.  He chose tickets only with a refund of his tax deposit
(which was mailed to him on 5-20-2015.   We also mailed him a
Discount Dining card ($100.00) on 5/20/2015.   He was advised by the
General Manager  on 5-19-2015 that his tickets will be emailed to him
first week of June.  If I can answer any further questions, please free to
contact me any time.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in receipt of clients complaint with the Revdex.com.   The client did not complete the validation of the offer by mailing in their dates/deposit within the deadline and contacted us 2 months after it was due.   They were advised it was void. 
They then contacted us 4...

months later with a threat that if we don't reinstate it, they will go to the Revdex.com.   We contacted the distributor they received the voucher from and they advised us they will mail them a new voucher.  
If I can answer any further questions, please  feel free to contact me.
[redacted]Customer Service Manager
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like to close this complaint upon actual receipt of promised serviced.  So far they are working with me, but I am still hesitant because they won't release the tickets until 3 days before travel.
Regards,
[redacted]

Hello,We have been in contact with client re: their complaint with the Revdex.com.   A date of 11/15/2015 has been agreed on to travel and they  will receive their tickets and hotel reservation 3-5 days prior to their date for voucher [redacted].   If I can answer any questions, please...

feel free to contact me.Thank you,[redacted]Customer Service ManagerHoliday Travel of America[redacted]

Hello,
We have been in contact with [redacted] and have agreed to a travel date of 4/20/2015 and she understands that she will not be booked until closer to her date.  She also understands that she can ask the booking agent about travelling on the weekend at the time of...

booking and it is based on space availability.   We have also sent her a $50.00 [redacted] card although we had not promised this to her.  If you have any questions, please feel free to contact me.
Thank you,
 
[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
We are in receipt of client’s complaint.  HTOA does not conduct timeshare presentations and in no way promised a resort.  Our terms are on our vouchers that the hotel is for standard accommodations not for a resort. Their first set of dates of 6/24 and 8/5 were not available due...

to peak season travel and they provided 2 new request dates of 8/25 and 9/30 which are processing.  We will advise if available no less than 21 days prior per the terms and conditions of the offer.  We  If they did not receive their $20.00 back from the timeshare resort they attended the presentation, I recommend they contact them to receive it back providing it was refundable.
If you have any questions, please feel free to contact me.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
Client came into HTOA office on 5/20//2016 and picked up her confirmation for San Diego for 6/5/2016.  If I can answer any further questions, please feel free to contact me.
[redacted]Customer Service Manager
Holiday Travel of America

We have received clients complaint # [redacted] with the Revdex.com.   We have been in touch with her today and agreed on dates for 2 of her 3 trip requests.  If I can answer any further questions please feel free to contact me.Thank you,[redacted]Holiday Travel of America[redacted]

Good Morning.
We are in receipt of the client's email with the Revdex.com.  We spoke with the client this morning and thoroughly explained how the Asuiteweek card works. She did not have a good understanding of how the website worked and how to properly view the inventory.    We also...

discussed the refund that the client originally stated was not received and confirmed that the client did in fact receive her refund back in May of 2015.   She is satisfied with the program and was provided the Customer Service Supervisor's direct contact information in case the client has any questions in the future.  If there are any more questions, please feel free to contact me directly.
Warm Regards,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]