BITCO General Insurance Corporation

Revdex.com:
I have received the refunds at this time I like to also notify Revdex.com that the business has been giving promises and advertising & I hope further investigations follow with this company misleading customers such as myself
Regards,
*** *** ***

Hello,We are in receipt of the client's complaint with the Revdex.com in regards to her Las Vegas trip with airfare. We have contacted the client and informed them that we are going to reinstate her certificate. Client is aware that if she misses any of the deadlines according to the terms and
conditions, the offer will be voided again. If I can answer any further questions, please do not hesitate to contact me. Warm Regards,*** ***Customer Service ManagerHoliday Travel of America*** *** ***

Hello,
We have been in touch with client who is going to call us back with dates she can travel and are working with her to complete her reservations. If I can answer any further questions, please feel free to contact me
Thank you,
*** ***
Customer Service Manager
Holiday Travel
of America
*** *** ***

We are in receipt  of clients complaint with the Revdex.com.  She has been contacted and will be travelling on their next request date of  9/20/2015.  If I can answer any questions, please feel free to contact me.Thank you,[redacted]Customer Service ManagerHoliday Travel of...

America[redacted]

We are in receipt of clients complaint with the Revdex.com.   Unfortunately their first set of dates were not available and they were advised by letter  dated 9/16 which is 24 days prior to the first request date.   Promotional Travel was explained to him and he did not...

want to provide new dates  and as they stated in their complaint, they requested a refund on 9/23/2015 which is in process and will be mailed next week as can take up to 21 business days.   By requesting a refund, this voids out their offer. If I can answer any further questions, please feel free to contact me.Thank you,[redacted]Customer Service ManagerHoliday Travel of America[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am responding to latest email from Holiday Travel of America on 3/3. I talked to someone from the company back in February. During our conversation, I told her that I was aware of how "asuiteweek" gift card worked. I informed her that since I received my refund, I'd been trying to book a resort using my giftcard and haven't been able to do so. When I was first informed about the card, they made it seem like I was going to be able to use it as soon as possible. I asked if there was a hotel giftcard that could be given in exchange for the asuiteweek for the same value. She informed that nothing could be done which means my issue hasn't been resolved. I agreed to take the new package under the impression that I was going to be able to use what was given to me which I haven't been able too. If someone about the supervisor of the company can assist with this it would be greatly appreciated. Thank you,
Regards,[redacted]

We are in receipt of the complaint the client sent to Revdex.com. 
We do not conduct any timeshare presentations and have no control over how long it took.  On 9/7 client called in to check on her first request date of 10/26/2016.  She was advised it was not avail and her 2nd date is...

processing.  She was also advised if the 2nd date was not available her voucher would expire.   The promotional travel process was explained to her and she advised the agent that she understands. 
Unfortunately her November date was not available and she requested a refund on 10/5/2016 which is in process and advised to allow 14-21 business days to process.  This voided out the offer. If I can answer any further questions, please feel free to contact me.
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello,We are in receipt of clients complaint re: his travel date.  We have been in contact with him and he has agreed to a travel date of 6/7/2015 and advised he would receive confirmation closer to his date.  If I can answer any questions please feel free to contact me.Thank you,[redacted]...

[redacted]Customer Service ManagerHoliday Travel of America[redacted]

We have been in touch with client and a travel date of 12/10/2016 to Catalina has been agreed on.   Client understands that she will receive confirmation 3-5 days prior to her travel.   If I can answer any further questions please feel free to contact me.
[redacted]...

[redacted]Customer Service Manager
Holiday Travel of America
[redacted]

We contacted [redacted] to get the voucher number of the other trip he is referring to.   Based on the information he provided the voucher is not one of our products and will need to contact the correct company for a that particular trip.   We have fulfilled our obligation with the Catalina voucher and he will be travelling on 11/1/2015.   If I can answer any further questions, please feel free to contact me.
 
Thank you,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

We are in response to Mr.  [redacted] response. We contacted the distributor as a courtesy and advised them of the situation and they said they would send Mr. [redacted] a new voucher.  As it turns out on Monday 4/4 Mr. [redacted] was contacted by the distributor and was advised that they sent it out but it was returned to them undeliverable as they had an incorrect apartment number and would be sending it out again.  They had advised Mr. [redacted] that they would be sending it out again.  Once he has the voucher he will need to follow all of our details of participation printed on the back of the voucher as well as meet all deadlines.  If I can answer any questions, please feel free to contact me.
[redacted]Customer Service Manager
Holiday Travel of America 
760/431-8600 ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to provide verifiable confirmations of hotel and flights for the both of us, if it does, will consider this complaint resolved.
Best Regards,
[redacted]

Hello, We are in receipt of clients complaint to the Revdex.com # [redacted]  We have been in  contact with [redacted] and a date for travel has been agreed on.  He has returned all required paperwork needed for travel and he will receive the final confirmation 5-7 days prior to...

his travel date via email.  If I can answer any further questions, please feel free to contact me.Thank you,[redacted]Customer Service ManagerHoliday Travel of America[redacted]  [redacted]

We are in receipt of the clients email with the Revdex.com.  We recently spoke with [redacted] and found that she was unaware of the process when it comes to promotional travel.  We have explained the entire process to her and she now understands fully on how the promotional travel process...

works. In addition, I would like to clarify that it  states in the details of participation that additional nights start at $79 per night and the terms also state that extended airfare will cost approximately $99 per person.   [redacted] has submitted more request dates to process and will be communicating directly with a supervisor to obtain updates on her travel voucher.  If there are any more questions, please feel free to contact me.
Warm Regards,
[redacted]
Customer Service Manager
Holiday Travel of America
[redacted]

Hello, We are in receipt of client complaint with the Revdex.com.  Although their 3 dates were not available  , they were advised on 1-13 that their refund was now in process  and would be mailed by 1/16/2015.  We offered them a gift of discounted condo travel and was ok with...

that.  If I can answer any further questions, please contact me. [redacted]Customer Service ManagerHoliday Travel of America[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have received clients complaint with the Revdex.com and their date of 2/5/2016 will be confirmed and will receive final confirmation closer to their travel date.   If I can answer any further questions, please feel free to contact me.[redacted]Customer Service ManagerHoliday Travel of...

America[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I strongly believe that there isn't anything that can be done. I will be sure to let others know that this companies promotions are a scam and should not be trusted. We took time out of our busy schedules over 2yrs ago to complete the offer. Then the promised Vegas trip never happened because they had 60 day stipulations instead of letting us book months ahead of time which would go with our schedules. Then there are issues with the new promotion they gave me and they don't see any issues with their customer service or how they're offer isn't working like it was discussed when the offer was given. I'm highly disappointed about this and  will encourage others not to do  Regards,[redacted]

Hello,
We are in receipt of clients complaint with the Revdex.com.  Her request was put in on 5/24  when she spoke with customer service and was advised it could take 14-21 business days to process.  The refund was mailed on 6/27/2016 and client should have it by now. If you have any...

questions, please feel free to contact me.
 
5/24/2016 -- 4:40:06 PM  'copied CHECK RETURN/REFUND FORM for e-mail to acctg   Requested
6/27/2016 --1:43:41 PM  Refund ck # [redacted] / 30.00 (ss)                                      ...⇄ /> Thank you,
[redacted]
Customer Service Manager
[redacted]

We are in receipt of clients complaint with the Revdex.com and a travel date has been agreed on for 5/17/2016.   Client will receive confirmation 5 days prior to travel.  If we can answer any further questions, please feel free to contact us.
Thank you,
[redacted] Customer Service...

Manager
[redacted]