Blair Technology Group, LLC

They sent me a website to go to so that I can fix the issueHowever, the computer just doesn't work and I cannot even get online to fix the issue using the site they gave meLETS JUST FACE IT----Blair Technologies is a company that does not stand behind its merchandise nor do they care that I am a year old women, who saved money from her Social Security for months to get a computer that would work What a lousy, dishonest, disreputable company they are!! I was able to supplement my meager income by using my computer to do different groups and work onlineI cannot do that any longer!! Now, instead of being able to eat all month, I can only eat for weeks out of the month They deserve the Meritorious Service Award for their care and concern for seniors----NOT!!! I will never have another computer as long as I live because I cannot no longer afford to save up more money to purchase another computer!!Rev*** *** ***
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*** UNFORTUNATELY, I AM OVER YEARS OF AGE AND AM UNABLE TO PACK THIS ITEM UP AND SHIP IT BACKIT WAS DEFECTIVE WHEN I RECEIVED ITI AM SURE THEY NOTED MY AGE AND THOUGHT THAT THIS IS AN EASY PERSON TO SCAM, SO THEY DID. IT HAS LEFT ME UNABLE TO DO EXTRA COMPUTER WORK TO SUPPLEMENT MY MEAGER INCOME (I MAKE LESS THAN $PER MONTH AND LIVE IN SOUTHERN CALIFORNIA WHERE THE COST OF LIVING IS VERY HIGH)AS A RESULT, I GO HUNGRY FOR PART OF THE MONTH!! I AM SO VERY DISAPPOINTED AND ANGRY THAT ANY COMPANY IN AMERICA WOULD TAKE ADVANTAGE OF A SENIOR LADY, BUT THIS COMPANY OBVIOUSLY MAKES IT A PRACTICE!! MAYBE NO ONE IN THEIR STATE ACTUALLY HAS A MOTHER OR GRANDMOTHER!! I WILL CONTINUE TO WARN OTHERS, VIA THE WEB, OF THEIR POLICIES AND HOW THEY TREAT OLD PEOPLE. I HAVE BORROWED MY SON'S OLD TOWER WHICH WORKS OCCASIONALLY, AND DOES NOT WORK OCCASIONALLY TODAY IT SEEMS TO BE WORKING OKAY!! I WANT MY OWN COMPUTER THAT I PAID FOR.................AND BELIEVE STRONGLY THAT I AM ENTITLED TO HAVE MY OWN COMPUTER BECAUSE I DID PAY FOR IT, AND THEY HAD NO PROBLEM IN APPLYING THE AMOUNT TO MY ACCOUNT!! THEIR PROBLEM IS THAT THEIR RESOLUTION DOES NOT WORK FOR ME. YOU MUST HAVE SOME NASTY BUSINESSES IN YOUR COMMUNITY THAT ARE NOT SENIOR CITIZEN FRIENDLY. I HAVE CRIED AND CRIED OVER THIS ISSUE AS IT TOOK ME SOME TIME TO SAVE UP THE ORIGINAL MONEY TO PAY FOR THIS COMPUTER!! HOW SAD DISCRIMINATION IS!! THANK YOU!!*** *** *** ***
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*** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We sincerely apologize for the late shipping. We had a busy holiday season. I have attached the UPS Tracking log that shows package was shipped as 12/19/16. It arrived in Fresno, CA on 12/24/at 5:AM, but since she had earlier requested a delivery change on the 10th for the
package to be held at UPS, it was not delivered but held at UPS. It was not picked up on the 24th at UPS, then the log shows a receiver's request on 12/26/for another delivery changeUPS then delivered the package on 12/27/at 2:PM to customer's home per her request. UPS had given us a delivery date before Christmas and it did arrive for "pick up" on 12/24/16. We have seen issues with UPS handling delivery change requests in the past, which usually resulted in packages being delayed. That said, since she is a Sears customer, we will issue a courtesy partial refund through Sears for the late shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** They said the shipping label was created on the date that it was so that this order could get first priority. Why would I get first priority on the same day I made the order, unless they already knew they could not fulfil the contract they made when they accepted my payment? They also said that they had a slight problem with the HP laptops. But, they continued to advertise the HP laptops on eBay saying they had at least or in stock ready to ship within business days. Their response does not seem to address these issues. I don't know what they mean when they say they will address the other issues offline. That tells me nothing. To the Revdex.com; Thank you very much for your attention to this problem
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have checked your order and see that you received the computer on 11/21/16, then on 11/22/we sent you a wireless adapter. The Return Policy listed on your order states: "14-day return policyAdditionally, for days from original date of purchase, BlairTG will provide Technical Support
at no additional charge to you." Even though you are past the 14-day refund period, we will accept the return if you start the "Return" through Ebay's Return Center. Once your Return is opened, we will respond through Ebay, accept your return, issue a label, and process a refund as soon as we receive the computer and wifi adapter

We are more than happy to help Ms ***, however she is requesting that we violate our warranty along with our fraud policy and allow her to send her computer to a third party for repair and wants us to pay for it We have attempted to help her over the phone to re-install Window but she
refuses We have offered several times to repair the computer if she would only send it to us but she refuses We have sent the Return Authorization to her and we are waiting for her to send us the computer She also filed a claim with Amazon that we have won We have no issue repairing the computer under the warranty, if she would just return it

We have sent all the documentation we have regarding this refund, which includes a letter directly from *** to her attesting to the fact that she was refunded, and a copy of the *** transaction. She may not have a *** account, but all of our company transactions are handled through ***, so her refund filtered through *** to her (lost) gift card. There is nothing more we can say or do for her. She must call *** *** and try to locate the gift card to retrieve her refund

We sincerely apologize for the delay. Your order was shipped and scheduled delivery is Tuesday, 8/30/by end of day

I believe the Blair Technology Group is avoiding me because they received my refund 2/3/from *** and spent it or misused it.How complicated can it be to return money from a gift card payment? They have their computerI was promised my $refund.I can't comprehend a company jeopardizing reputation and standing with Revdex.com for a small amount of $I'm willing to file a small claim in court against themShame on themI'm a business Professional. *** *** 5/18/

Business continues to fail to deliver software drivers as pictured in the attachmentBusiness continues to claim they sent all necessary parts but as evidenced by the image attached, they are misrepresenting the facts, and continue to deny wrongdoing.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We have spoken with Ms*** and have apologized for the shipping delay. We have shipped the item and it is due for delivery today 12/12/

In our defense, we only have the UPS Tracking Detail for #*** to back us up which. We had orders that had the delivery date of the 27th, but UPS was assuring us they would arrive on 12/24/- which they did except for one. Twenty-nine of these orders arrived before Christmas, and the only anomaly on her tracking was the request for change which delayed it until the 27th. We have already apologized and have issued her a courtesy refund for the issue. As a business, we must rely on the information provided by our shipping company. It is not always perfect, but they do their best to accommodate us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is what was sent to me by UPS. I did not initiate an additional address change. This was UPS's response to me about regarding the first change of address. Which again was to not deliver my package but to keep there at the UPS hub for me to pick up. I personally went to ups on the 23rd as well as on Christmas eve to pick up package. I was told both times because the package was shipped ground and not priority, which I was told it was sent out priority,  my package was not accessible for pick up and that I would have to wait until the 27th. It had nothing to do with the change of address I did on the 10th. Again. At the time of the address change. My product had not even been shipped out. I do appreciate the fact that the company is willing to give me a partial refund. I still feel like they are pointing the responsibility for the late deliver on to me or UPS and not taking any responsibility for there actions and for the multiple guarantees and promises that were made to me and not carried through. Below you see the thread of emails that took place between my self and a customer service agent and the multiple guarantees regarding my package. Not once during her investigation of why my package was showing up as a delivery date of the 27th, did my address change come up.
 UPS was unable to process the delivery change request associated with the package addressed to FRESNO, CA. UPS strives for high levels of service excellence and we apologize for any inconvenience.Your package(s) can be expected to arrive on 12/27/2016. No charge will be applied for any delivery change options you may have requested.Package 1Tracking Number:[redacted]Shipper: BLAIR TECHNOLOGY GROUP
Regards,
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To [redacted] Dec 20 at 12:21 PM Did you get in contact with UPS on the 10th?[redacted]
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[redacted]Reply Reply to All Forward More [redacted] <[redacted]> I did a request for the package to not be delivered to my house but to keep it at the Mckinley depot. Which is the main facility in my city?. Sent from Yahoo Mail on Android To [redacted] Dec 20 at 12:28 PM I did a request for the package to not be delivered to my house but to keep it at the Mckinley depot. Which is the main facility in my city?.Sent from Yahoo Mail on Android Show original message On Tue, Dec 20, 2016 at 12:21 PM, [redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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Reply Reply to All Forward More [redacted] <[redacted]> Actually, I think it was more like the 7th? Sent from Yahoo Mail on Android To [redacted] Dec 20 at 12:29 PM Actually, I think it was more like the 7th?Sent from Yahoo Mail on Android Show original message On Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted]Reply Reply to All Forward More [redacted] <[redacted]> I am going to call you Thank You, [redacted] [redacted] [redacted] To [redacted] Dec 20 at 12:40 PM I am going to call youThank You,[redacted]
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[redacted] Show original message On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote: Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]Reply Reply to All Forward More [redacted] <[redacted]> Thank You, [redacted] [redacted] [redacted] To [redacted] Dec 20 at 12:43 PM Thank You,[redacted]
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[redacted] [redacted] Show original message On Tue, Dec 20, 2016 at 3:40 PM, [redacted] <[redacted]> wrote:I am going to call youThank You,[redacted]
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[redacted] [redacted]On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote: Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]0 AttachmentsDownload allReply Reply to All Forward More [redacted] <[redacted]> Good morning [redacted]. So the ups date still shows the 27th for delivery but then it says 3 days left of shipping? Date hasnt been updated? Thank you for all your help. Youve truly been great! Sent from Yahoo Mail on Android To [redacted] Dec 21 at 11:03 AM Good morning [redacted]. So the ups date still shows the 27th for delivery but then it says 3 days left of shipping? Date hasnt been updated? Thank you for all your help. Youve truly been great!Sent from Yahoo Mail on Android Show original message On Tue, Dec 20, 2016 at 12:40 PM, [redacted]<[redacted]> wrote:I am going to call youThank You,[redacted]
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[redacted] [redacted]On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]Reply Reply to All Forward More [redacted] <[redacted]> Please do not freak out. We have talked to UPS , your not the only one whos account is showing that. Its been a very busy morning. It will still be there on the 23rd. There is a glitch in the tracking system. I promise promise promise it will be there by the 23rd. My shipping department has guaranteed it. Thank You, [redacted] [redacted] [redacted] To [redacted] Dec 21 at 11:13 AM Please do not freak out. We have talked to UPS , your not the only one whos account is showing that. Its been a very busy morning. It will still be there on the 23rd. There is a glitch in the tracking system. I promise promise promise it will be there by the 23rd. My shipping department has guaranteed it. Thank You,[redacted]
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[redacted] [redacted] Show original message On Wed, Dec 21, 2016 at 2:03 PM, [redacted] <[redacted]> wrote:Good morning [redacted]. So the ups date still shows the 27th for delivery but then it says 3 days left of shipping? Date hasnt been updated? Thank you for all your help. Youve truly been great!Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:40 PM, [redacted]<[redacted]> wrote: I am going to call youThank You,[redacted]
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[redacted] [redacted]On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]Reply Reply to All Forward More [redacted] <[redacted]> Ok. Have a very Merry Christmas [redacted]! Thanks again! Sent from Yahoo Mail on Android To [redacted] Dec 21 at 11:19 AM Ok. Have a very Merry Christmas [redacted]! Thanks again!Sent from Yahoo Mail on Android Show original message On Wed, Dec 21, 2016 at 11:13 AM, [redacted]<[redacted]> wrote:Please do not freak out. We have talked to UPS , your not the only one whos account is showing that. Its been a very busy morning. It will still be there on the 23rd. There is a glitch in the tracking system. I promise promise promise it will be there by the 23rd. My shipping department has guaranteed it. Thank You,[redacted]
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[redacted]On Wed, Dec 21, 2016 at 2:03 PM, [redacted] <[redacted]> wrote:Good morning [redacted]. So the ups date still shows the 27th for delivery but then it says 3 days left of shipping? Date hasnt been updated? Thank you for all your help. Youve truly been great!Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:40 PM, [redacted]<[redacted]> wrote: I am going to call youThank You,[redacted]
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[redacted]On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]Reply Reply to All Forward More [redacted] <[redacted]> Good morning [redacted]. UPS still havs not updated. I wanted to know how I will know when package reaches their office so I can go pick it up. UPS just informed me that I am not getting my package today. And they r closed tomorrow so earliest ill b receiving it is Monday. After chriatmas! Sent from Yahoo Mail on Android To [redacted] Dec 23 at 8:31 AM Good morning [redacted]. UPS still havs not updated. I wanted to know how I will know when package reaches their office so I can go pick it up. UPS just informed me that I am not getting my package today. And they r closed tomorrow so earliest ill b receiving it is Monday. After chriatmas!Sent from Yahoo Mail on Android Show original message On Wed, Dec 21, 2016 at 11:13 AM, [redacted]<[redacted]> wrote:Please do not freak out. We have talked to UPS , your not the only one whos account is showing that. Its been a very busy morning. It will still be there on the 23rd. There is a glitch in the tracking system. I promise promise promise it will be there by the 23rd. My shipping department has guaranteed it. Thank You,[redacted]
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[redacted] [redacted]On Wed, Dec 21, 2016 at 2:03 PM, [redacted] <[redacted]> wrote:Good morning [redacted]. So the ups date still shows the 27th for delivery but then it says 3 days left of shipping? Date hasnt been updated? Thank you for all your help. Youve truly been great!Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:40 PM, [redacted]<[redacted]> wrote: I am going to call youThank You,[redacted]
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[redacted] [redacted]On Tue, Dec 20, 2016 at 3:29 PM, [redacted] <[redacted]> wrote:Actually, I think it was more like the 7th?Sent from Yahoo Mail on AndroidOn Tue, Dec 20, 2016 at 12:21 PM, [redacted]<[redacted]> wrote:Did you get in contact with UPS on the 10th?Thank You,[redacted]
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[redacted] [redacted]Reply Reply to All Forward More [redacted] <[redacted]> Did not receive my package today! Will not get it until AFTER CHRISTMAS!. Need resolution on this. Unacceptable! Please let me know what your company is going to do to compensate me and my children. Ordered this way in advance. Very frustrated customer! Sent from Yahoo Mail on Android To [redacted] Dec 24 at 10:14 AM Did not receive my package today! Will not get it until AFTER CHRISTMAS!. Need resolution on this. Unacceptable! Please let me know what your company is going to do to compensate me and my children. Ordered this way in advance. Very frustrated customer!Sent from Yahoo Mail on Android Show original message

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This computer isn't even a year old and I have had nothing but issues. They can either refund my money or pay for the shipping for them to replace. This will be the 2nd time in 10 months that it is having to be repaired.T 
Regards,
[redacted]

We apologize for the issues you have experienced with your product.  We send information with every order outlining instructions on receiving technical help if needed, and making arrangements for returns, if necessary.  We have been in contact with you to arrange for return of the...

product.  As soon as we receive it and it is approved by our Technical Team, we will issue an immediate refund. Thanks.

We sincerely apologize for the late shipment.  Once an order is placed, we have three business days handling time because we custom build the computers based on the order specifications.  Every once in a while, a batch of machines will have problems.  When that happens, we have to...

thoroughly inspect these and replace or repair any defect in our refurbishing process, which unfortunately causes shipping delays.We answered your PayPal Chargeback quickly by refunding your money immediately, since you said " Give me my money back within 24 hours". You filed the PP Chargeback late on Monday, August 15, 2016 at 11:14:18 PM and .  We issued the refund about 8 hours later the next morning on Tuesday, August 16, 2016 at 7:53:12 AM.  When being refunded through the PayPal Chargeback Center, they say "Being reviewed by Paypal" before they actually send the refund which could be a few days.  I checked to see if the refund has been issued and it was via PayPal Transaction ID #[redacted].

[redacted] has been threatening us and harassing us for more money for several weeks now.  We have tried to be patient with her, but she persists with her harassment.  We provided PROOF over and over again that we fully refunded [redacted], but she still is trying to extort MORE money from...

us.  [redacted] is our payment transaction provider, and we processed a full refund of $179.97 through [redacted] that went directly to her gift credit card ([redacted] xxxx-[redacted]) on 2/3/16 (Refund Transaction ID [redacted]. She admits that she paid with a gift card, but she neglected to mention she threw the gift card away once she spent it. Our refund was legitimate and verified through [redacted] and [redacted]. A [redacted] representative sent her a message confirming our refund, and EBAY confirmed our refund. If she ever finds her gift card, she will find that the refund amount is on that card! As far as we are concerned, she has been fully refunded and we owe Ms. [redacted] nothing!  Lesson learned - hang on to your gift cards even after you spend them!

Your item was delivered on Thursday, March 17, 2016. We also offered a partial goodwill refund to
you on 3/16/We have already apologized for the shipping delay. Through Ebay is not the only way we sell our
computers, but we usually give Ebay customers first priority when we are
experiencing problems with items. As far
as our Customer Service Team is concerned, they are highly trained
professionals, and therefore not up for discussion. You are welcome to return the item within two
weeks of receipt for a refund

We apologize for the shipping delay. We had a slight problem with the HP laptops and we are working hard to solve the problem.  Sometimes we prepare shipping labels ahead of time so that those customers get first priority when the problem is solved.   We have shipped your product and...

it is scheduled to be delivered on Thursday, March 17, 2016 by end of day.   We will address the other issues offline.