Blair Technology Group, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the...

business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This is been resolved,  the customer is shipping back the computer at our cost,  we will repair and ship back.

We sincerely apologize for the problem.  This was a busy holiday season.  Order placed 12/15/16, shipped 12/21/16, delivered 12/23/16 as we guaranteed your delivery before Christmas (we usually have 3 business days to prepare order and 5 days to ship).  We sent a Compaq desktop...

computer, monitor, keyboard and mouse.  We are very sorry that we neglected to put a power cord in the order.  These are easily purchased from Amazon for about $6.  Therefore, we are issuing you a $15 partial refund for our mistake.  Thanks and have a great holiday!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thanks I'm happy now. I'm glad you really do help, if I have any more concerns anywhere else I'll be sure to make a complaint. As I should have done with other businesses I've dealt with. Much appreciated.M

We apologize, but we have been experiencing delays in shipping. We have checked your item and it is scheduled for delivery on Monday December 19, 2016.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the delay.  The issue with the replacement has been resolved.  We shipped this back on 7/22/16, via UPS #[redacted]  It is scheduled for delivery on Tuesday, 07/26/2016, by end of day.  Thank you.

Mr. [redacted]I checked your order #[redacted] received on May 12, 2016.  We received a message from you to cancel the order on May 26, 2016.  On that very same day (5/26/16), we immediately issued a refund credit to your [redacted] credit card ending in xxxx[redacted].  This was completed through...

Transaction ID #[redacted] in the amount of $159.80. I have attached a screen shot of the payment transaction to your credit card.  If had you called about your refund, our staff would have seen that it was refunded and would have given you the transaction number.  We sincerely apologize for your problems, but we did our part by issuing your refund immediately upon your request.  Please check you card again to find the refund of $159.80 on May 26, 2015.

In checking our records and logs, Ms. [redacted] ordered from [redacted] on 5/23/16. Blair Technology Group (BTG) created a [redacted] label and put the package in transit on 6/1/16 (6 business days later - [redacted] #[redacted].  She received it in her home in [redacted] on 6/7/16.  She...

called us on on 6/15/16 and reported wifi and battery problems.  We shipped her a wifi adapter, and even though we do not warranty batteries, we also sent her a laptop battery (both with no charge to her), and shipped these out via [redacted] #[redacted] on the same day, 6/15/16.  The only address we had for her was the one provided by [redacted], to her home in [redacted].  This package was delivered to her [redacted] home on 6/18/16 (only 3 days later), but according to the [redacted] tracking number, it shows that the package was forwarded on 6/21/16.  [redacted] usually takes a few days to get their items turned around, but it was delivered to her in [redacted] on 7/5/16 (this delay was not our fault since we delivered to her listed address in 3 days).  She should change her address in [redacted] in order to avoid future problems like this.  We do apologize for missing a call or two from her. She called us again on 7/8/16, at which time we provided her a free label to return the items ([redacted] #[redacted]).  That must not have been enough for her since she opened this Revdex.com case the very next day AFTER we agreed to help her!

We have read through the many emails exchanged between you and our Customer Service staff.  It appears they responded quickly to all of your emails.  We already issued you a $10.00 partial refund on 5/13/16 responding to your complaint for late shipping (via [redacted] Trans ID #[redacted])...

- see attached.We apologize for any inconvenience this has caused.  As soon as we receive the computer, monitor, wifi, keyboard, mouse, and speakers, and they are inspected and processed through our Receiving Department, we will be happy to issue you a full refund, instead of the $50 partial refund you requested.  To quote a line in your emails to our Customer Service Department:"2) Are you willing to compensate me with the $50 credit towards my order? ......with the answer from Customer Service being: "I will see what can be done in regards to a partial refund for your troubles with our billing department."We can only refund amounts that were paid to us. We have provided free shipping labels for return of our equipment. Hopefully, this refund will be issued soon and this matter will be closed.

We sincerely apologize to Mr. [redacted] for delaying his order.  We were experiencing problems with the particular computer model he ordered.  We see that he requested his order to be canceled on 10/13/16 and it was promptly refunded via Paypal Transaction #[redacted].  According to...

our policy, we do not escalate calls to the Owner as he requested.  Our Customer Service Team is highly trained to handle customer calls, but on rare occasions, a Manager might not be readily available to respond to a request. Again, we apologize for the issues.

I have reviewed the response made by the business in reference to complaint ID [redacted].   I did receive a $12.00 refund on Paypal.  I was not given a chance to accept or decline this amount.  It was just done by the company.  I have already requested a return RMA on the companies eBay site.  This was done because a non-working computer was shipped.  The WiFi does not work.  This return must be at the companies expense.  After that I will be happy to have no further contact with this seller.
Regards,
[redacted]

In order to help resolve this matter, we forwarded you a 750GB hard drive on 4/20/15.  You called us again on this, and we forwarded a second 759GB hard drive to you along with a disk with easy installation instructions.  Since you have not called us back since you received the second...

750GB hard drive, we assumed that we solved your issue.  However, if you are still unhappy with your purchase, please call us for a postage-free return label to return the computer with the original 160GB hard drive, and the 2 extra 750GB hard drives with disk.  Once we receive all of these items, we will be glad to issue your full refund.  We apologize for the problems you experienced.

We have tried several times to resolve this issue with you, by sending replacement parts and easy to follow installation disks, but the issue still remains unresolved.  We asked to have the computer be returned to us for the installation, and we would have performed the updates.   Please, just call us to receive a free shipping label to return the computer,
and both 750gb hard drives.  Once we receive them,  we will be happy to refund you in
full.

I HAVE SENT YOU ALL THE DOCUMENTATION THAT I HAD. IF YOU ARE SO UNORGANIZED THAT YOU CANNOT DEAL WITH A COMPLAINT FROM A SENIOR CITIZEN OF 70, THEN I GUESS YOU CANNOT HELP ME EITHER. MY COMPLAINT WAS AGAINST BLAIR TECHNOLOGIES, THROUGH AMAZON.COM AND THEY SENT ME A NON-FUNCTIONING COMPUTER. I PAID $200.00 FOR IT AND IT HAS NEVER WORKED. I SAVED FROM MY MEAGER SOCIAL SECURITY INCOME FOR MONTHS TO BUY THIS COMPUTER TOWER. THEY GUARANTEED THAT IT WORKED AND IT DID NOT WORK.  APPARENTLY, YOUR SIDE OF THE COUNTRY ALSO DISCRIMINATES AGAINST THE POOR, THE OLD AND THE INFIRM. GREAT TO KNOW!!  GOD BLESS YOU AS YOU ALLOW YOUR BUSINESSES TO CHEAT SENIORS AND OLD LADIES. THE NEXT TIME YOU SIT DOWN TO A HOT AND FULL MEAL, THINK OF ME AS I LOST THE ONLY WAY TO SUPPLEMENT MY INCOME SO THAT I COULD EAT AT LEAST ONCE PER DAY!![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per phone call from Ms. [redacted].My complaint should be resolved.  I contacted [redacted] and they will be sending my refund in 7 to 10 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]