Blinds Chalet

The shutters were made correctly, the customer's installer installed the shutters upside down and installed new hinges from what was provided with the shutters. We have tried to work with the customer to explain that they were installed upside down and incorrectly and how they could be
fixed. If the customer wants to install them upside down that is up to them. The customer's installer made changes to hinge locations and claim to install them upside down because they were not straight. We have not been provided any pictures showing the shutters not being straight. I'm not sure how the shutters could install upside sown straight but not straight right side up. Unfortunately the customer hired an installer who didn't know what they were doing and made modifications to the shutters by changing hinge locations and causing new holes to be drilled in places they shouldn't have been. Blinds Chalet should not have to reimburse the customer for shutters that were modified and installed incorrectly by the customers installer. The shutters were made and delivered to the customer as ordered

Please email the General Manager the details and he will get it taken care of for you. ***

The shades that the customer was disputing were made to the specs that we provide on our website at *** * ***The following information is on the order page when the customer was placing their
order. OUTSIDE MOUNT: Enter the size you wish the blinds to be madeSee individual descriptions for any deductions or additionsWidth measurement is from tip to tip on the rollerFabric width will be smaller to accommodate the lift controls and mounting brackets.Standard RollerBracket to bracket, ordered widthFabric width, ordered width minus 1/4"We feel bad that the customer dis not take this deductions into consideration when ordering her shades but they were made to the sizes that were ordered with the industry standard deductions. Unfortunately we can not refund the customer the money for these shades as they were custom made for the measurements she entered. We clearly state on our website that we do not accept returns. We can not resale them. We can reorder the shades at a larger discount for the customer but there will be a costBinds Chalet delivered the products as ordered and should not have to refund the customer or pay to have new ones made because the customer ordered the wrong sizes

The shades are made correctly. White thread is the color that the manufacturer choses to use on these shades. We can not refund simply because the customer does not like the color of the thread. We have looked at photos of the shades and have had the manufacturer of the shades look
at the photos as well. The shades were made correctly. It is unfortunate that the customer does not like them but they were custom made to their measurements so they can not be returned

The rep on the phone said very clearly that they would not even assist with even postage or partial postage after I explained my current income situationWhen I asked very directly, so blinds chalet won't offer any kind of assistance even knowing theses blinds are not even two years old, she calmly replied, no. In response to the mechanism problem which it seems is what is wrong with my blinds the attached email clearly states they changed the mechanism, not that there are two different ones;I have spoken to the manufacturer and your shades can be repairedYouwould be responsible for shipping them in to them and they wouldrepair them and send them back out to youThey do need to see thoughwhich clutch system was used on your shades, as they changed thesystem a few years agoCan you please send a photo of the clutch(inside the headrail where the cord comes out) so I can send that overto them?Thank you,*** ***Design ConsultantToll Free: ###-###-####Fax: ###-###-####

Blinds Chalet is surprised at the claims the customer is making. When we asked him for his address we specifically stated that we would be sending him a refund for his order since the blinds would not work in his situation. He knew a refund was coming, so for him to claim that he did not
know the check was coming is dishonest. It is unfortunate that the blinds did not work for the customer

I'm not sure what picture the customer is referring to on our website. We do not have any close up pictures of the shades similar to the picture the customer attachedIt is unfortunate that the customer does not like the shades but they were made correctly. This is the 1st complaint we have received on this product. The shades are made with white strings that are use to lower and raise the shades. The shades were made correctly and to spec All of our shades are custom made and can not be resold for that reasonWe don't accept returns simply because a customer does not like the shade. We state all of this information on our website and each customer acknowledges that they have read our policies and disclosures before they order

The level of lies being told is remarkable.I have attached a picture of the blinds I received and you can see they are NOT white head rails and they do NOT look like the picture he submitted.Also, MrE*** has never seen the blinds in person.They had me send some of them back to the manufacturer and the manufacturer just re-shipped them back to me.I offered to send one of the blinds directly to MrE*** so he could see for himself and he did not accept

We have refunded the customer Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD ([redacted]) Customer Name: [redacted]

I do not have a link provided by the business.  But I would like to clarify that my complaint is not just about the string color--far from it.  The top of the blinds has the ticking/backing from the cover to the strings sticking out in different levels with each string set, in addition to the strings being attached by eyelet screws.  The whole effect is that the blinds look homemade, not professional.  In the interest of resolving this issue, I would be willing to accept a 50% refund at this point. I still don't think that it's right for the business to not take the blinds back or fix the problem, or that the Revdex.com is not stepping in, but I'm willing to concede at this point, but only if the refund is promptly made.  Thank you

Here is a link to the shades the customer purchased.   Blinds Chalet has provided the shades that the customer ordered.  Its unfortunate that she does not like the color of the strings that are necessary to raise and lower the shade.  We don’t not pick the colors of the strings.  White is a universal color used in several window coverings. As a courtesy we would be will to split the cost of the order with the customer and we are not asking for the shades back.  ThanksEric

This is the same response I have gotten before, not acceptable.

Blinds Chalet would gladly repair the csutomer's shade if we could.  The manufacturer of this customer's shade went out of business so there is no way to have it repaired.  Blinds Chalet even contacted another manufacturer to see if they could fix the shade, but unfortunately they could...

not repair it.  We clearly state in out policies and disclaimers that each customer acknowledges reading before they can the place an order the following information http://www.blindschalet.com/policy.aspxWarrantyLimited Lifetime Warranty - This warranty is offered through the manufacturer(s) to the original purchaser of the blinds and covers any defects in materials of workmanship for the life on all the BlindsChalet.com products, however, BlindsChalet.com will act as the liaison in coordinating any warranty issues between the manufacturer and the customer.This warranty does not apply to any parts which fail due to accident, alteration, improper use, abuse, neglect, normal wear, and color fading to sunlight, direct exposure to salt air or improper cleaning.We offered the customer the ability to order a new shade at our cost but the customer has rejected that solution.  The part would have been at a charge since the shade fell out of the 3 year warranty on parts.  Unfortunately the customer does not like our solution.

I have far more complaints than she addressed. The blinds look cheap, fabric looks cheap, there is no hem or seam where the black out lining and fabric meet. Cording is thin plastic beads on thin string; not cord as you would expect. Directions were wrong. I had to call them to clarify and they didn't have any. They had to call third party to find out what to tell me. PDF for these are not on web site. Acrylic bracket protrudes far off wall. Greater than 2" to snag a toddlers leg. If these were INSIDE MOUNT  and not long to the floor I could possibly see this being acceptable. But you do understand that when the blinds are raised this cheap plastic beading on string attached to this flimsy acrylic bracket shows. It's quite embarrassing and as stated earlier I will not hang these in my home. Have you ever had a class on customer relations? I was very nice when I called and told you how unsatisfactory the blinds were. Never even an apology. Terrible customer relations. I am very disappointed and will do my best to warn others. After searching the web last night for countless hours I found so complaints about quality and customer experiences. Thank you Revdex.com for your help. And by the way, I originally never asked for a refund, I asked what you could do to help me and it was you that agreed to putting the blinds on regular cording versus the tension beads. What happened to that.?

Unfortunately what the customer is claiming is inaccurate.  Frist the customer is claiming that they spent $503.10 which is inaccurate.  They spent $282.65 because they received a 45% discount on their order.  So for them to claim that they spent more is untruthful.  Second...

we provided on the front page of our website a link to all of the products that we sale that are made in the USA.  The link is [redacted].  We understand that purchasing products that are made in the USA are important to several of our customers, that is why we provide the link and designation of products that are made in the USA.  No where on our site do we claim that all of our products are made in the USA.  Unfortunately the customer selected and ordered a product that did not have the designation as made in the USA.  We made and dellvered what the customer slected and ordered themselves on our website.  All of our prodcuts are custom made so we can not take back products due to customer errors.  We have told the customer wew ould be happy to offer a larger discount to reorder a product that is made in the USA.  It is unfair for the customer to think that BLinds Chalet should cover the cost for an error that they made.

Unfortunately this customer is not being honest in his claims.  We told him that if his shades were made with green headrails that we would remake them with white headrails.  I have attached a picture of his shades that we had picked up and inspected to make sure they were made in...

white.  It is clear from the phot that the shades have white headrails.  From a conversation I had with the customer he told me that the headrails are not a bright enough white for him.  So for him to claim they are green is untruthful.  We explained to the customer that these shades can only be made with one color of white for the headrails.  We state that these headrails are color coordinated on our website.  We also state that we do not accept returns or exchanges as all of our products are custom made.  Here is the link to that information [redacted] Return Policy Since all products are custom made to order for each customer, they cannot be returned except for warranty repair Blinds Chalet should not have to cover the cost for these shades because the customer does not like the color of white headrails that was provided.  If he needed a specific shade of white he should have disclosed that and we could have sent him a sample.  Instead he placed the order.  This customer has tried disputing the charge with his credit card company.  The credit card company has sided with Blinds Chalet because we have done nothing wrong.  Now the customer is trying to distort the truth and leave bad reviews against bZBinds Chalet.  He makes reference to 5 bad reviews.  We have had thousands of orders placed on our website and only have 5 negative reviews.  Its unfortunate that the customer did not get what he wanted but we delivered what he ordered.  We have offered to work with the customer and have provided other solutions but his expectation is that Blinds Chalet should cover all of the costs.

The picture that we provided was from the manufacturer.  The manufacturer of the products inspected the shades and compared it to another headrail that was made in white to confirm that the shades were made in the only color of white they offer.  The customer had admitted to blinds chalet that the headrails are not a pure white like he was hoping form.  We feel bad that the customer did not receive the color of white that he hoped for but we made the shades in the only color of white available.  The customer has never suggested shipping the shades back to us and Eric has not denied that request.  It does not matter at his point if Blinds Chalet received one back or not, the manufacturer has inspected them and confirmed that they are made in white.  Blinds Chalet paid to have the shades shipped back and inspected by the manufacturer.   We normally would not do this as our website states that we may need pictures back if the product arrives incorrect or damaged from shipping.  The customer could not provide a high quality picture so we had them picked up and inspected as a courtesy to him.

Unfortunately the customer is not being honest.  She made a mistake measuring and is wanting Blinds Chalet to eat the cost for her mistake.  All of our products are custom made to the measurements that each customer provides.  They can not be returned because they made...

tot he measurements provided.  This customer entered the measurements on our website and place the order online.  Blinds Chalet did not enter the order, the customer di.  We have told the customer that we would provide her a larger discount to reorder the blinds to the correct size at her cost.  Blinds Chalet will not pay for new blinds.

Blinds Chalet list its products just like every other manufacturer on [redacted].  If the customer is upset that W & L are not listed after the sizes then that complaint should be filed with [redacted]. Blinds Chalet sells products just like every other manufacturer on [redacted].  It is known as an industry standard that Width is always listed first and Height is listed second.  This is how every window covering manufacturer sales their products.  If the customer was unsure if the Width or Height was listed first he should have called our customer service department.  I'm not sure why the customer is stating that we list "not normal sizes".  All sizes we provide are common sizes that are frequently ordered.  The customer has stated that he ordered incorrectly.  Blinds Chalet should not have to pay for the customer's mistake.  We provided the verticals as ordered.  If the customer returns the product we will gladly return the customer their money.  Or as a 1 time courtesy we will refund the customer 50% of his order if he does not want to ship them in.

I have tried finding a resolution to this problem many times by contacting Blinds Chalet and each time...

never receive a call back.  We tried airing out the blinds for a long time so that maybe the toxic chemical smell will go away, and nothing has worked.  I am asking for some compensation.  I have to repurchase blinds because these are defective.  Is there some credit you can offer?