Blinds Chalet

I have looked over the photos sent in by the customer on this order, and

the shade is hanging correctly from what I can see. Customer notes at

the bottom of this complaint that he wants a "wider"  replacement...was

this not ordered at the correct size? We do not offer...

returns and or

exchanges due to the shades we make  are all custom made to the the size

given to us by the customer. However, if the customer would like to

send me a photo showing the shade all the way pulled down and where the

material is attached crooked on the roller head rail I will be more then

happy to send that over to the manufacture and see about doing a remake

but it will come at the same size as on the original order, The remake

can only be done if I can show that manufacturer in fact that the shade

is crooked.

Thank you,

The product that the customer received is indeed greenguard certified.  These shades are almost 2 years old.  We can not refund the customer for shades that are nearly 2 years old.

Hello,The company makes it sound like I read the dimensions correctly and admitted the mistake of choosing the wrong size.That is not the case. The blinds ad had the uncommon window dimensions of 84" x 120" (7ft width x 10 ft. Height) only, with no height or width after the dimensions. A normal set is the opposite.This was not clearly marked, labeled or advising exactly what the Height and width were with these dimensions.This company I believe misrepresented its product so a person like me will grab the wrong overstocked oddball size accidently and not know its wrong until after delivery.And as the company said, I did reorder because I need them badly, this order clearly asked, showed what height and width I need with no accidental error in ordering size.

Having a history of the shade being broke in the same place suggests that there is a design flaw with the operating mechanism of this shade. The rest of the shades purchased from Blinds Chalet in my house are barely ever operated and I am afraid to do so because of the flimsy design. There are only 2 adults in the house so there is no chance to being abused. Also the offer that came from Blinds Chalet "at their cost" would have been $126 for the $86 initial price that I have paid for this shade. I have checked BC's site and I barely see anything in the 120+ price range at the dimensions of the shade that we are talking about. Attached is a picture of the broken part.

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thanks.  A credit was issued and it posted to my account this morning.  

Regards,

Very pleased

We have told the customer that once that shades are sent back in, we will refund her money.  A call tag was issued by our manufacturer to pick up the product but somehow the call tag got canceled (out of our control, FedEx does not know why it was canceled). Our manufacturer has issued...

another call tag.  The shades are scheduled to be picked up tomorrow.  We will refund the customer the money once the shades have been returned to our manufacturer.  This customer accidentally got told her refund would be completed last Friday because the Customer Service agent speaking to her thought she was speaking to another customer that she was working with the same first name.  It was an accident and we apologized to the customer for the miscommunication. We originally told her that her money would be refunded once they were returned and we stand by that commitment.

Please be completely honest in you claims.  Shannon (customer service representative) has corresponded with you several times regarding this matter.  She has communicated to you that yes we would give you a larger discount on your next order.  We will honor her commitment to you.  Please e-mail her directly and we will discount your order.  Thanks

Blinds Chalet is willing to cover the cost of 1 replacement shade as a 1 time courtesy to this customer.  The shade's part that went bad is only covered for 3 years.  The order was placed over 5 years ago.  We hope that this will satisfy the customer.

Unfortunately what the customer is claiming is inaccurate.  Frist the customer is claiming that they spent $503.10 which is inaccurate.  They spent $282.65 because they received a 45% discount on their order.  So for them to claim that they spent more is untruthful. ...

Second we provided on the front page of our website a link to all of the products that we sale that are made in the USA.  The link is [redacted].  We understand that purchasing products that are made in the USA are important to several of our customers, that is why we provide the link and designation of products that are made in the USA.  No where on our site do we claim that all of our products are made in the USA.  Unfortunately the customer selected and ordered a product that did not have the designation as made in the USA.  We made and dellvered what the customer slected and ordered themselves on our website.  All of our prodcuts are custom made so we can not take back products due to customer errors.  We have told the customer wew ould be happy to offer a larger discount to reorder a product that is made in the USA.  It is unfair for the customer to think that BLinds Chalet should cover the cost for an error that they made.

The customer service agent explained to the customer why she recommended it be ordered 3.25 inches larger.  She explained that there will be a deduction taken of 1 1/4" to the fabric (as stated on our website) and in her opinion it is nice to have the shade extend past the glass so it blocks the ability from seeing in the side of the shade.  My suggestion to order it a 1.25 inches bigger was so that you would receive the fabric at the size you intended it to be.  Blinds Chalet's customer service agent was trying to provide you with a helpful suggestion.    I do know that we provided that shades to the sizes they were ordered to.  As stated before we will gladly have the shades remade for a discounted cost but Blinds Chalet can not pay to have shades remade that were ordered incorrectly.  The difference from the 1.5" deduction to the 1.25" that is listed on the website is also listed on the ordering page.  Note: Width and length measurements may vary +/- 1/4".  This variance is a industry standard

Customer service is excellent. We had a little glitch with one of the blinds and the problem was quickly corrected and a new blind was shipped out in less than a week. I love the blinds and I am so glad I ordered from a company that stands behind their product. I was a little nervous about ordering blinds online, but I am so happy with the quality of the product. I will be ordering blinds for another room shortly. I highly recommend this company.

If the customer wants to pay to ship the blind to our office I will look at it and photograph the shade and send in all photos to Revdex.com and to the customer to show if it was or was not made correctly. If it is not correct again we will remake but it will be at the original size ordered. Please let me know if this is what the customer wants to do and I will send our address for him to ship the blind back to us for inspection, Thank you!

We will gladly refund the customer and have told her this.  We have sent her the following email below.  Once we receive the product back we will refund her money. 
Hello [redacted],It looks like you are all set up for a refund once you send the blind in. I see the...

last email to you said:emailed customer: I see you received a remake for your original order which was not functioning properly. Please ship the remade blind to usPlease make sure you provide the tracking information once returns are shipped. Once we have received and inspected the blinds we can issue the refund. Please let me know if you have any questions. I hope you have a nice day!

We are remaking this customer order at no charge, the manufacture made this mistake when creating the order and Blinds Chalet will be re entering the order to be made correctly. Thank you!

Our site if very clear in what products are made in the USA.  We have had thousands of orders and this is the first complaint that our site is not clear about what products are made in the USA.  We have a page dedicated to American made products.  The customer needs to take responsibility for ordering the incorrect product.  Blinds Chalet should not be blamed for the customer's mistake in this situation.  We would gladly extend a larger discount for the customer to reorder a product that is made in the USA but Blinds Chalet will not cover the costs for the customer's error.

The customer ordered the blinds through Amazon.  Amazon's policy is that the product must be returned to receive a refund.  Once we receive the product back we will issue a refund to the customer.  Blinds Chalet will not pay to have it shipped back, this is the customer's responsibility.

Whatever you do STAY AWAY FROM Blinds Chalet!!!!!!!!!!!!

I phoned in and placed an order for pure white cellular blinds.

What I received was "GREEN HEAD RAILS" with white cells.

I tried for several months to resolve this and Eric Ellingson's (the general manager) response was the blinds head rails are color coordinated and they have a NO REFUND POLICY written and posted on the website.

Read the other reviews have that had similar experiences and believe them!!

They are true based on my experience.

Review: I ordered blinds from the Blind Chalet and followed the instructions regarding how to measure the blinds for an outside mount. The disclaimer with purchase exactly stated that "standard deductions will be taken for inside mount blinds. Outside mount blinds will arrive the size specified". I ordered 3 blinds. Two of the blinds measuring 42.50 inches in width and the other measuring 42.75 inches in width. The total for my purchase was $568.76. The original price was $938.01 but they were having a 40% off sale. The blinds I received were the wrong width, 2 of them measured 41.25 inches and one measured 41.50 inches. Due to the blinds being over an inch shorter than the width I ordered, I am unable to use the blinds. I contacted the Blinds Chalet and they told me that I was supposed to add more to my desired width to get the actual width I wanted for an outside mount. This was not stated in my order. They said they could offer me an oops order and that I could pay an additional $430.00 to receive the correct size blinds. In the oops order they suggested that I order a size in width over 3 inches of my original order. I am positive that I could have never known to add 3 inches to my measurements when they tell you that the blinds will arrive as specified. Here is the email they sent me;

I have put together an oop's quote which gives additional discounting for a remake on the roller shades. Here is a copy of it, let me know if you would like to go forward with the remake.

Thank you ~

Order 621933

view user's orders edit user edit order

- [redacted] (owner, created)

Started: Jul 14 2015 12:07PM

Completed:

EDI:

Place On HOLD

ADD Confirm/Approve HOLD

ByPass 24 Hold:Yes

Item Size Color Qty Total

1. Twilight Blackout Roller Shades

Outside Mount

Lift-Right

Roll Type-Standard Roll 45 3/4" x 80"

25.42 sqft Chocolate - [redacted] * $312.67

Room:

Notes:

2. Twilight Blackout Roller Shades

Outside Mount

Lift-Right

Roll Type-Standard Roll 45 3/4" x 80"

25.42 sqft Chocolate - 0061 1 $312.67

Room:

Notes:

3. Twilight Blackout Roller Shades

Outside Mount

Lift-Right

Roll Type-Standard Roll 46" x 80"

25.56 sqft Chocolate - [redacted] * $312.67

Room:

Notes:

3 items - Subtotal: $938.01

Discount:RAO-[redacted]

($513.96)



Handling Fee: $5.95

Total: $430.00Desired Settlement: I originally had asked the Blinds Chalet to send me the correct size shades for free. I would still be open to that outcome or I would like to be refunded the amount that I paid for the shades $568.78.

Business

Response:

The shades that the customer was disputing were made to the specs that we provide on our website at [redacted]The following information is on the order page when the customer was placing their order. OUTSIDE MOUNT: Enter the size you wish the blinds to be made. See individual descriptions for any deductions or additions. Width measurement is from tip to tip on the roller. Fabric width will be smaller to accommodate the lift controls and mounting brackets.Standard RollerBracket to bracket, ordered widthFabric width, ordered width minus 1 1/4"We feel bad that the customer dis not take this deductions into consideration when ordering her shades but they were made to the sizes that were ordered with the industry standard deductions. Unfortunately we can not refund the customer the money for these shades as they were custom made for the measurements she entered. We clearly state on our website that we do not accept returns. We can not resale them. We can reorder the shades at a larger discount for the customer but there will be a cost. Binds Chalet delivered the products as ordered and should not have to refund the customer or pay to have new ones made because the customer ordered the wrong sizes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10717355, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If I was supposed to order the blinds 1.25 inches in width more than the actual size that I wanted, then why do they suggest in the oops quote ordering the blinds 3.25 inches in width more than the actual size I desire? It seems that if I had in fact made a mistake when ordering then I should be ordering only 1.25 additional inches for my next order not 3.25 inches. I have no faith that if I were to reorder and pay the $430 they quoted me that I would actually get the correct size blinds. Also, the blinds they sent me were 1.50 inches more narrow, not 1.25 inches, than what I desired.

Regards,

Business

Response:

The customer service agent explained to the customer why she recommended it be ordered 3.25 inches larger. She explained that there will be a deduction taken of 1 1/4" to the fabric (as stated on our website) and in her opinion it is nice to have the shade extend past the glass so it blocks the ability from seeing in the side of the shade. My suggestion to order it a 1.25 inches bigger was so that you would receive the fabric at the size you intended it to be. Blinds Chalet's customer service agent was trying to provide you with a helpful suggestion. I do know that we provided that shades to the sizes they were ordered to. As stated before we will gladly have the shades remade for a discounted cost but Blinds Chalet can not pay to have shades remade that were ordered incorrectly. The difference from the 1.5" deduction to the 1.25" that is listed on the website is also listed on the ordering page. Note: Width and length measurements may vary +/- 1/4". This variance is a industry standard

Review: I purchased online a set of vertical blinds through [redacted].com

The ad showed the size and colors of ones they had in stock.

Their shipping cost to me was $14.99 through [redacted].com site.

Total sale (shipping $14.99 and item $183.49) was $ 198.48 to me.

I got the wrong dimensions delivered I wanted. later on here explains what really happened. anyway,

I contacted blinds chalet, wanted nothing to do with me, they said customer service is only done through [redacted]. Did that.

Only comment was return for full refund. and [redacted] and blinds chalet had no concern of outrageous return costs.

Why $14.99 for them? So high for me?

I tried USPS, UPS and FEDEX and the cost to return was approx. $230 to $450 because of its oversize 125"x 6" x 6" weight 50#.

I accidently misread their deceiving 84"x120" on line item as a common 10ft wide by common 7ft ht. what I needed. but it was the opposite, an uncommon 7 ft. wide x 10ft height. Their ad should have specifically noted a width and height along side these dimensions.

I also noted on yelp reviews that this has happened to others.

Blinds Chalet specifically had this uncommon size listed so it was a stock item. I later reordered on their web site the correct size, their it specifically guided and properly told me width and height in ordering.Desired Settlement: To get a paid return label so I can ship this product back for full refund. or paid return label from [redacted]?

Business

Response:

Unfortunately the customer is not being completely honest in his accusations. We have e-mails from him stating that he made the mistake when ordering the product. All of our products are clearly labeled on [redacted] as to what sizes they are. It's unfortunate that this customer made "the mistake of not reading clearly what the dimensions were. He has actually placed another order for the correct size after he ordered this incorrect size. He made the mistake of originally ordering a size of 84"(w) x 120"(h) when he needed to order 120"(w) x 84"(h). We will gladly refund the customer once we receive the product back. We can not provide shipping labels to send product back. All of our products are shipped through our manufacturers who have accounts with FedEx and UPS. We don't not have accounts with FedEx or UPS. Our manufacturers unfortunately will not pay to have these picked up as the products were made and delivered to the customer as ordered. We feel bad that it is so expensive to return the product that was ordered incorrectly by the customer but unfortunately we do not control the shipping costs.

Consumer

Response:

Hello,The company makes it sound like I read the dimensions correctly and admitted the mistake of choosing the wrong size.That is not the case. The blinds ad had the uncommon window dimensions of 84" x 120" (7ft width x 10 ft. Height) only, with no height or width after the dimensions. A normal set is the opposite.This was not clearly marked, labeled or advising exactly what the Height and width were with these dimensions.This company I believe misrepresented its product so a person like me will grab the wrong overstocked oddball size accidently and not know its wrong until after delivery.And as the company said, I did reorder because I need them badly, this order clearly asked, showed what height and width I need with no accidental error in ordering size.

Business

Response:

Blinds Chalet list its products just like every other manufacturer on [redacted]. If the customer is upset that W & L are not listed after the sizes then that complaint should be filed with [redacted]. Blinds Chalet sells products just like every other manufacturer on [redacted]. It is known as an industry standard that Width is always listed first and Height is listed second. This is how every window covering manufacturer sales their products. If the customer was unsure if the Width or Height was listed first he should have called our customer service department. I'm not sure why the customer is stating that we list "not normal sizes". All sizes we provide are common sizes that are frequently ordered. The customer has stated that he ordered incorrectly. Blinds Chalet should not have to pay for the customer's mistake. We provided the verticals as ordered. If the customer returns the product we will gladly return the customer their money. Or as a 1 time courtesy we will refund the customer 50% of his order if he does not want to ship them in.