Blinds Chalet

Review: It is about one of the 4 matching double honeycomb shades that I ordered in 2011 for my living room. The one shade that is used the most broke 2 years later and after I contacted BlindsChalet, I had to send it back to the manufacturer and it was repaired. In the same shade the same part is broke again and after about 10 days of waiting to see how the shade can be fixed, the only solution that BlindsChalet came up with is TO SELL me another shade that is similar in color to the other 3 shades I already have in the living room. Also I was informed that BlindsChalet is nothing more than a call center. and although the shades they sell have limited lifetime warranty, they do not honor it as it stands right now because the manufacturer of the shade went out of business. The name on the shade is Woodland Blinds, TX. Checking online I see that Woodland Blinds, TX, is still producing as of today. What really made me file the complain is the tone of the email received by the C/S telling me that " You will have to purchase a new shade. " I might have to purchase a new shade, but not from BlindsChalet, guaranteed. Very disappointed, especially that this is my 3rd order and I recommended them to other people also.Desired Settlement: I want to warn other people that the expensive shades from BlindChalet are not coming with a lifetime warranty and as soon as something goes wrong, the customers are on their own.

Business

Response:

Blinds Chalet would gladly repair the csutomer's shade if we could. The manufacturer of this customer's shade went out of business so there is no way to have it repaired. Blinds Chalet even contacted another manufacturer to see if they could fix the shade, but unfortunately they could not repair it. We clearly state in out policies and disclaimers that each customer acknowledges reading before they can the place an order the following information http://www.blindschalet.com/policy.aspxWarrantyLimited Lifetime Warranty - This warranty is offered through the manufacturer(s) to the original purchaser of the blinds and covers any defects in materials of workmanship for the life on all the BlindsChalet.com products, however, BlindsChalet.com will act as the liaison in coordinating any warranty issues between the manufacturer and the customer.This warranty does not apply to any parts which fail due to accident, alteration, improper use, abuse, neglect, normal wear, and color fading to sunlight, direct exposure to salt air or improper cleaning.We offered the customer the ability to order a new shade at our cost but the customer has rejected that solution. The part would have been at a charge since the shade fell out of the 3 year warranty on parts. Unfortunately the customer does not like our solution.

Consumer

Response:

Having a history of the shade being broke in the same place suggests that there is a design flaw with the operating mechanism of this shade. The rest of the shades purchased from Blinds Chalet in my house are barely ever operated and I am afraid to do so because of the flimsy design. There are only 2 adults in the house so there is no chance to being abused. Also the offer that came from Blinds Chalet "at their cost" would have been $126 for the $86 initial price that I have paid for this shade. I have checked BC's site and I barely see anything in the 120+ price range at the dimensions of the shade that we are talking about. Attached is a picture of the broken part.

Business

Response:

Blinds Chalet is willing to cover the cost of 1 replacement shade as a 1 time courtesy to this customer. The shade's part that went bad is only covered for 3 years. The order was placed over 5 years ago. We hope that this will satisfy the customer.

Review: I purchased a Yankee shade from them. When I installed it and rolled it down, it does not roll down straight. I checked the leveling on window and shade and they are even. The shade is on the roller unevenly. I am also unhappy about the measured width of the product. I have contacted them on the telephone, email, and social media and Im yet to get any customer satisfaction. Their employee [redacted] is rude, unsympathetic, and is basically ignoring my claim as the pictures I've sent are pretty clear that the shade needs fixed. I haven't heard from them in over a week.Desired Settlement: I want a new shade that is wider and straight. It is a Xmas gift and will be centerpiece of my sons room for years.

Business

Response:

I have looked over the photos sent in by the customer on this order, and

the shade is hanging correctly from what I can see. Customer notes at

the bottom of this complaint that he wants a "wider" replacement...was

this not ordered at the correct size? We do not offer returns and or

exchanges due to the shades we make are all custom made to the the size

given to us by the customer. However, if the customer would like to

send me a photo showing the shade all the way pulled down and where the

material is attached crooked on the roller head rail I will be more then

happy to send that over to the manufacture and see about doing a remake

but it will come at the same size as on the original order, The remake

can only be done if I can show that manufacturer in fact that the shade

is crooked.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I've sent them pictures before. They are denying even in their response that they see that it is crooked. They are just stating that they are going to take a look at pictures again and again refer it to the manufacturer. That is a dead response. They've already done that. I've posted theses pics on social media and everyone can tell that it is in fact cockeyed when rolled down. I won't accept anything less than it being fixed without the hassle and disregard

Review: May 25th 2013 we orderedn Norman Woodlore Composite Shutters size 74 3/3 w x 603/4 h. from Blinds Chalet.

We waited and finally contacted Blinds Chalet and were informed the order was never passed on to the manufacture. Dated 6/19/13.

Blinds Chalet said they would put in a reorder and we agreed. we changed the measurements to 741/2 x 601/4.

Blinds said no problem and sent in order.

We received the shutters 8/23/13.

The shutters measured 79w x 63h. We tried to use the shutters but the shutters would not open because to width.

8/27/13 Called Blinds Chalet and was refered to [redacted] as apparently she was the person that took the orginal order in May 2013.

She requested picture showing tape measure in picture measuring he shutter frame. It was sent promptly. This request is to send pictures to manufacture.

The manfacture claims the shutters were made to measurements sent in and are correct.

[redacted] confirms the measurements we gave her were correct at 74 1/2 x 60 1/4 and the manufacture was wrong.

These pictular shutters and all outside mounted shutters ordered from Blinds Chalet in their instruction on how to measure outside mount shutters say to add 2/1/4" for each side for addition of frame.

Our original order was sent in with the addition of 2/1/4 for each side for outside mount for frame.

Back to 8/27/13 we communicated with [redacted] and as to the problem and she said would get back to us. She did not. We had to call her.

We have communicated 3 times online chat and 1 time via phone to [redacted] and Shannon between 8/27/13 and 9/10/13

Each time we were told they are trying to resolve it with manufacture.

Today is 9/10/13 and have not heard from [redacted] or anybody from Blinds Chalet.

My opinion is some one at Blinds Chalet blew it and are trying to cover it up? Just my opinion. Been to long now!!!

We are out our money and do not have a reorder for the shutters we ordered.

To resolve this we would like Blinds Chalet to reorder the shutters as we still want the shutters , of course the size we ordered.

And communicate with us.

Sincerely,

[redacted] and [redacted]Desired Settlement: Sent order in to manufacture so we can cover the window with shutter entended.

Business

Response:

In Regards to complaint number 9713509 for [redacted], Blinds Chalet will be remaking the shutter order for customer. I apologize that Mr. [redacted] was not contacted by the customer service agent in a more timely manner. It is never our intentions to make customers feel that we are putting them off or unable to help with the issue they may be having. In this case, we were having to communicate back and forth with the manufacturing facility in China to try to figure out where the mistake was made. Being that they are in China, there is a delay in getting an answer due to the time difference. As soon as we get the tracking information for this order we will be more then happy to get this sent off to Mr. [redacted]. If you have any other questions please let me know. Thank you,[redacted]General ManagerBlinds Chalet LLC

Review: I am an absolutely irate customer. I placed an order on Thursday November 21st for a TWO DAY PRODUCTION BLIND! If you count Friday the 22nd as one day and Monday the 25th as the second day, it should have shipped the 25th, if not the 26th AT THE LATEST! I needed this ASAP for the holidays. I called four times on different days to see why my blind did not ship and then I was told, oh, we will call you back. So sorry, we don't have information. WHAT KIND OF LOW BUDGET SCAM ARE THEY RUNNING?! I NEVER received the promised calls back and even though they charge me, have not received my merchandise. I want a FULL refund because I had to go and buy a different product since they could not keep their commitment. And their crap customer service made it worse. Guess what? When I say I will call my clients back, I ACTUALLY DO!Desired Settlement: Full refund. I do not want their merchandise any longer.

Business

Response:

We have refunded this customer for the order, we had incorrect information from our manufacture. The order will be at no charge due to the wrong info on the site and Blinds Chalet apologizes about that. Please see the transaction details for the customer refund. Thank you!

Transaction Confirmation

Transaction 5750282891 has been successfully ACCEPTED by the system.

Below is a summary:

Transaction ID: 5750282891

Payment Method: XXXX2043

Amount: USD (44.23)

Customer Name: William Kring

Review: I ordered 2 sets of blinds that should have opened from the center. The sales person indicated "center split stack" on each order. Intuitively, this means open from the center and stack on the ends. I did several google and other browser searches and this was verified. I received 2 sets of "center stack" blinds, which means they open into the middle and stack in the center. I called and was told I got what I ordered, which clearly was not the case. I sent photos of the incorrectly made item.Desired Settlement: I would like replacements sent to the specifications of my order. If it cannot be done in a timely manner, I would like a refund please.

Business

Response:

We are remaking this customer order at no charge, the manufacture made this mistake when creating the order and Blinds Chalet will be re entering the order to be made correctly. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thanks. A credit was issued and it posted to my account this morning.

Regards,

We ordered shades from this company 2 months ago. We have been complaining about defective shades since we ordered the shades, and have received 4 shipments in an attempt to send us correct shades. However, they still haven't sent us all the shades we have ordered without defects. In fact, they send us the same defective shade twice. And they sent us replacement shades for shades that were not defective.

PLEASE BE AWARE OF THIS COMPANYS HIDDEN GUIDELINES WHEN ORDERING THIS PRODUCT. THE ONLINE SITE GIVES THIS DESCRIPTION OF THE ROLLER SHADE: Elite Light Filtering Roller Shades

"Our Elite light filtering roller shades are made from fine woven polyester fabric giving them a crisp, modern look. Designed for privacy but to allow filtered light to pass through the translucent fabric."

I ORDERED THE EBONY AND IT WAS SOLID BLACK NO LIGHT OF ANY KIND PASSING THROUGH. NO REFUND NO EXCHANGE BECAUSE I DID NOT ORDER A SAMPLE OF PRODUCT FIRST.

Review: Before placing my order, I "chatted" at length with a customer service rep, who assured me that I could get the options I wanted even though the poorly-designed website didn't have a specific box to include those options. After confirming those options were available, I placed the order as fully as the website allowed. As soon as I rec'd the confirmation that they had rec'd the order, I emailed back to the same customer service address to confirm that the options I wanted would be included. Three weeks later, I rec'd the blinds, but WITHOUT the options I had so vehemently and thoroughly requested. Now they are saying I should have phoned in the order with any "changes." I didn't make changes, what I wanted was always what I wanted, and had told them repeatedly what they were. Their departments apparently don't talk one another, and their website is very misleading.Desired Settlement: Exchange for the proper blinds as I had originally spelled out so clearly, or a full refund so that I can order them with another supplier.

Business

Response:

To whom it may concern:

When customers call/chat with Blinds Chalet customer service we try our best to help customer answer any questions they may have

at the time of ordering or prior to ordering. In this case [redacted] had chatted with one of our customer service reps about different options

that are available on the Room Darkening RV Please Shades that are not listed on our web site however we still can request the options from the

manufacture if they are available. [redacted] placed this order after the fact of chatting with a customer service rep on her own using the IP address 70.193.8.46

on Many 7TH 2013. It is out policy and in the terms and conditions that [redacted] agreed to when placing her order ( I will list the policy below) that NO CHANGES OR

CANCELLATIONS CAN BE DONE VIA EMAIL. The reason for this is when a customer send a email to our standard [email protected] email address

it gets dispersed out the customer service office not just to one direct person, at times those email are not answers right away as it is stated NO CHANGES AND CANCELLATIONS

can be made via email. Blinds Chalet is in the office M-F 6AM-5PM MST and Sat 6AM -3PM to offer assistants to customers. Once a order goes over to a manufacture

(this is the next business day that it will go into manufacturing) if they have already started the production again NO CHANGES ANS CANCELLATIONS can be made.

We will always do are best to try and see if we can catch them in time to make changes however [redacted] would have need to call us the DAY she placed the order

to have us add in any additional options that are not offered on the web site but still offered by the manufacture.

"Order Changes and Cancellations

All sales are final, so be sure to double check the width,

length, desired color, and all options before placing your order. We

cannot guarantee any changes after placing your order but will do our

best. In the event that you wish to cancel your order or make a change,

the request must be made with Blindschalet.com Customer Service within

the same business day. To ensure proper handling, all order changes or

cancellations must be made over the phone after which you will be

required to submit the changes or cancellation in writing via email to

the assigned customer service agent you speak with over the phone. In

most cases production begins within 24 hours from the time the order is

placed. However, products that are made under express production do not

qualify for any changes or cancellations because they are immediately

sent into production. We will do everything we can to assist your needs.

However, each cancellation or change is contingent upon our ability to

cancel or change the order with our manufacturer. Orders may not be

cancelled due to delays in shipping.

Blindschalet.com Customer Service Department will issue an

authorization number to you, if the item(s) can be cancelled or changed.

Discounts, coupons, and promotions are final at the time of sale.

Discounts may not be adjusted after final sale is made. Only one coupon

may use per order.

No changes/cancellations allowed on Rush Delivery Orders."

In the case that something had come

incorrect Blinds Chalet will stand behind our products 100%, we would

absolutely get them remake for the customer, However in this case we

made the product to the size and option that we requested by the customer and do

not offer this as option for blinds that are ordered incorrect by the

consumer.

Blinds Chalet is still more then happy to honor a larger discount on a new

order for this customer to replace the blinds that they received, however a return and

or exchange would not be an option, as we sent the order out correctly.

Customer is in possession of the

merchandise. Customer has not returned merchandise to Blinds Chalet.

Because these products are

custom made, cut specifically for this customers windows they cannot

be returned. We regard any

failure to pay for delivered product as an attempt to defraud our

company.

Thank you,

Blinds Chalet Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Greetings,

Review: My orders from Blind Chalet was delivered with the wrong color, not once but twice.

It has the slowest response as an online company I've dealt with. It took over a week to get an answer to whether my blind shipment will be replaced. It took over a week to get the [redacted] return labels so I can return 4 boxes. And now it's taking too long to get a refund to an order that they couldn't deliver correctly.Desired Settlement: Since my order was not made correctly, a refund of $262.81 should be made as soon as possible.

Business

Response:

This order has been credit back to the customer below is the transaction information:Transaction ConfirmationTransaction [redacted] has been successfully ACCEPTED by the system.Below is a summary:Transaction ID: [redacted]Payment Method: [redacted]Amount: USD (262.81)Customer Name: [redacted]Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered six blinds for one room . They were shipped from three different manufacturers . I received three different colors , three different tolerances and four different styles . Blinds Chalet offered no solution as I had read the warning regarding custom orders and it was out of their hands . They couldn't possibly have any quality control in place since they use so many different manufacturers . The warning cannot be binding when they are so wantonly careless regarding customer satisfaction . Take away their accreditation or the Revdex.com is a joke .

Review: I purchased a shade on Sep. 5, 2013 (order #491936). I followed manufacture's installation instruction and found that the bottom brackets of the shade could not be attached to the bottom sill because the cords were made one and half an inch too short. On October 1, I emailed [redacted] with photos showing the actual dimensions of my window and the current installation. In case you wonder, the reason I emailed them three weeks later and not sooner was because another shade I ordered on Sep 4 came with some parts missing, so I wanted to have that resolved first, and I was glad it did work out, even though it took a very long tome.

Back to the story, since then I made a phone call to them every week and every time a representative would give me reassurance that the new shade had been in the process of remaking and would be ship out soon, so each time I waited. Finally on November 1, after a couple of more phone calls and reassurances, I was told that, quote from the email sent by [redacted]: "Per what the manufacturer said it looks like the installation isn't correct. They said to check your brackets and follow the instructions for installation making sure the brackets are not directly over the mechanisms." Amazing how things just turned down side up.

I sent her additional photos on November 4 and 10, and I have called Blinds Chalet several times looking to speak her or her manager but neither could be reached, I have left voice messages for both her and her manager asking simply for an update, no answer to this day. I am simply at a disbelief at their level of customer service. The following statement was a description of their business directly from their website: "Peace of mind, satisfaction and YOUR confidence in us is what we strive for."

The very last time I contacted Blinds Chalet was on November 21 and one of their representative [redacted] told me that the shade has been in the process of remaking and would be ship out soon. My confidence? has probably long bottomed out.Desired Settlement: This is how I want this case to be settled:

1. Refund the full amount of the shade ($119.01)

2. If above option is not viable, sent a replacement with the correct length made.

3. No matter what, contact me. Silence is NOT golden here!

I placed and order for 2 small roller shades on 05/20, with online advertisement "3 day production". On 05/23 I had an online chat with them on order status and they said it is in production and will be ready for shipment on 05/27. I did contact them on 05/28 to confirm shipment and they told me that production did not even started because they do not have this material till 06/05!!!!!!!!
Completely disappointed!!! It is a lie and misadvertisement !!! I lost a week on time sensitive order and got their "We are sorry"!!!! Thanks!!!

Review: The shade I bought and paid for was shipped with the incorrect measurements. Blinds Chalet blamed me for it and flatly refused to correct the problem, sticking me for $150. Not only was customer service rude, when I asked to speak to a supervisor, they promised one would call back. The call never came, and so I am stuck with a $150 dollar blind that is of new value. I call this internet piracy.Desired Settlement: They need to issue a refund for their error. They told me the product had to be made in China, and shipped from there. No way this is anyone's fault but mine right?????

Business

Response:

Customer order on their own using our website off IP address [redacted] on November 23, 2013

Customer order our Energy Guard 1/2" Translucent Double Cell Shades

Inside Mount

70 x 34.75

Here are the instruction for the "how to measure for this product" This information is listed on the page that the customer ordered the product on:

Attention:

When ordering, use the following guidelines:

INSIDE MOUNT: Enter exact window measurements.

Take NO Deductions.

Factory Adjustment:

Fabric 1/2", Headrail 3/8" to 1/4" including end caps.

OUTSIDE MOUNT: Enter the size you wish the blinds to be made. See individual descriptions for any deductions or additions.

For more help, please see our measuring instructions.

Note: Width and length measurements may vary +/- 1/8".

If you are mounting blinds or shades to fit within any

openings such as between cabinets or walls use inside mount.

If the customer received the product at the incorrect size due to a error made on Blinds Chalet part, we are more then happy to get it fix to the correct measurements. However, if it came correct and it happens to be the wrong measurement that the customer provided we do not offer returns or exchanges due to the product being customer made, we can offer a larger discount on a new order to replace the one that was ordered incorrect.

Customer also agreed to our terms and conditions on the website that state our Return Policy:

Measuring Disclaimer

It is the responsibility of the customer to take the measurements for

their desired window coverings. If the customer follows the measuring instructions as outlined on the website of [redacted] the window coverings will fit impeccably.

All of our products are custom made to order so it is very important

that you follow our measuring and installation instructions. When you

follow our instructions we guarantee your blinds will fit perfectly! It

is equally important that you review your email order confirmation for

accuracy. Because our products are custom made your card will be charged

at the time the order is placed. Of course we realize that mistakes may

occur and if we make a mistake on your order we will either repair or

remake it at no charge to you. If you make a mistake in measuring or

ordering please contact us. Depending on the type of error you may

return the product to the factory for alteration or we will have it

remade at a discount. Any cost incurred for alterations due to

customer's mistakes, including shipping, will be the responsibility of

the customer.

Return Policy

We want you to be completely satisfied with your purchase and for this

reason we offer a 30-day Satisfaction Guarantee. Since all products are

custom made to order for each customer, they cannot be returned except

for warranty repair. We understand that your window coverings are a

substantial investment, for this reason we require that free samples

must be obtained before ordering to qualify for the Satisfaction

Guarantee. This will allow you to view the samples and see any color

variations that may occur from monitors, manufacturers, and different

lighting environments. Therefore, if the blinds conform to the sample,

blinds may not be returned for any of these reasons. In the event that

you're not satisfied with your window coverings, [redacted] will

make every effort to realize your complete satisfaction. Blinds may not

be returned due to mistakes made by customers measurement, incorrect

ordering, stained woods and fabrics that vary slightly due to dye lots

or wood grain, shipping issues out of our control, etc. Products within

the same room should be ordered at the same time to ensure proper

matching. Blinds Chalet must be notified with 10 days from date of

receipt for any problems. Commercial and contract orders are not covered

under this guarantee.

All returns must be given a Return Authorization Number(RGA) and

shipping address to return the product. Keep your original boxes and

packaging materials in the event you need to return your blinds, Blinds

Chalet cannot provide packaging materials. All returns must be shipped

to [redacted] in new condition within 30 days of receipt, preceded

by prior authorization that has been accepted by [redacted]

Customer Service Department. Call our Customer Service Department toll

free @ [redacted].

Please contact me if you have any other questions, Thank you

General Manager

Blinds Chalet LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They messed up this order NOT ME. Now I have a 149 dollar blind that is of NO value whatsoever to me. THEY OFFERED NOTHING WHAT SO +EVER new in their response to you. Blame the customer, cannot be them. If you look on Yelp.com for Blinds Chalet, there are others with the same exact issue. They told me the order goes to China for the creation of this blind, and yet they are sure there is no chance something could be lost in translation! No, I do not find their response even a slight effort to remedy the situation.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Because Blinds Chalet has previously refused to even talk about fixing this issue, and rudely done so, I bought another blind already. Now they want to replace it? Too late. A refund is the only acceptable remedy. I bought the blind to keep my kitchen warmer, and wanted it in place for the holidays. Now that the Revdex.com got involved they decided they would fix the issue like ANY NORMAL HONEST BUSINESS would have done in the first place. When they laughed at me out loud from their customer service, I gave up on them. What else could I do? Even the first effort through the Revdex.com received a "we are not doing anything" response from Blinds Chalet. This business is not acting like a normal US business. I own a business...we ALL have to process refunds!

Regards,

Michael Pass

Business

Response:

Again the customer order this product on their own, the size order was 70 x 34.75 and that is what the customer received, If the customer placed his order with sizing that was backwards we can offer a discount on a new order. Please read the below information as we have covered all areas of this compliant. Thank you.

Customer order on their own using our website off IP address [redacted] on November 23, 2013

Customer order our Energy Guard 1/2" Translucent Double Cell Shades

Inside Mount

70 x 34.75

Here

are the instruction for the "how to measure for this product" This

information is listed on the page that the customer ordered the product

on:

Attention:

When ordering, use the following guidelines:

INSIDE MOUNT: Enter exact window measurements.

Take NO Deductions.

Factory Adjustment:

Fabric 1/2", Headrail 3/8" to 1/4" including end caps.

OUTSIDE MOUNT: Enter the size you wish the blinds to be made. See individual descriptions for any deductions or additions.

For more help, please see our measuring instructions.

Note: Width and length measurements may vary +/- 1/8".

If you are mounting blinds or shades to fit within any

openings such as between cabinets or walls use inside mount.

If

the customer received the product at the incorrect size due to a error

made on Blinds Chalet part, we are more then happy to get it fix to the

correct measurements. However, if it came correct and it happens to be

the wrong measurement that the customer provided we do not offer returns

or exchanges due to the product being customer made, we can offer a

larger discount on a new order to replace the one that was ordered

incorrect.

Customer also agreed to our terms and conditions on the website that state our Return Policy:

Measuring Disclaimer

It is the responsibility of the customer to take the measurements for

their

desired window coverings. If the customer follows the measuring

instructions as outlined on the website of [redacted] the window

coverings will fit impeccably.

All of our products are custom made to order so it is very important

that you follow our measuring and installation instructions. When you

follow our instructions we guarantee your blinds will fit perfectly! It

is equally important that you review your email order confirmation for

accuracy. Because our products are custom made your card will be charged

at the time the order is placed. Of course we realize that mistakes may

occur and if we make a mistake on your order we will either repair or

remake it at no charge to you. If you make a mistake in measuring or

ordering please contact us. Depending on the type of error you may

return the product to the factory for alteration or we will have it

remade at a discount. Any cost incurred for alterations due to

customer's mistakes, including shipping, will be the responsibility of

the customer.

Return Policy

We want you to be completely satisfied with your purchase and for this

reason we offer a 30-day Satisfaction Guarantee. Since all products are

custom made to order for each customer, they cannot be returned except

for warranty repair. We understand that your window coverings are a

substantial investment, for this reason we require that free samples

must be obtained before ordering to qualify for the Satisfaction

Guarantee. This will allow you to view the samples and see any color

variations that may occur from monitors, manufacturers, and different

lighting environments. Therefore, if the blinds conform to the sample,

blinds may not be returned for any of these reasons. In the event that

you're not satisfied with your window coverings, [redacted] will

make every effort to realize your complete satisfaction. Blinds may not

be returned due to mistakes made by customers measurement, incorrect

ordering, stained woods and fabrics that vary slightly due to dye lots

or wood grain, shipping issues out of our control, etc. Products within

the same room should be ordered at the same time to ensure proper

matching. Blinds Chalet must be notified with 10 days from date of

receipt for any problems. Commercial and contract orders are not covered

under this guarantee.

All returns must be given a Return Authorization Number(RGA) and

shipping address to return the product. Keep your original boxes and

packaging materials in the event you need to return your blinds, Blinds

Chalet cannot provide packaging materials. All returns must be shipped

to [redacted] in new condition within 30 days of receipt, preceded

by prior authorization that has been accepted by [redacted]

Customer Service Department. Call our Customer Service Department toll

free @ [redacted].

Please contact me if you have any other questions, Thank you

General Manager

Blinds Chalet LLC

Review: The blinds that I ordered were never produced. When I called the company, the customer service rep contacted the manufacturer and they said that the material had not even arrived for my blinds. So I cancelled my order and she emailed me a confirmation of the cancellation. However, they had already charged my credit card and have yet to refund my credit card. The customer service agents do not answer my calls or emails.Desired Settlement: I need them to refund my credit card immediately.

Business

Response:

This customer order was canceled and credited, Please see transaction information below. Thank you.

Transaction ID: [redacted]

Payment Method: XXXX4173

Amount: USD (-828.48)

Customer Name: [redacted]

If you have any question please contact me

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