Blinq.com

Hello, This order was cancelled and immediately refunded as it flagged our Payment review systemWe told the customer to use [redacted] or [redacted] Payments for added protection, or he could use the same card, but needed to make sure that the information on his card matched what was on file for the orderAlthough immediately refunded, it can take hours to show back on your credit cardAs this order was refunded, this claim is now closedThe customer is free to place another order if he'd likeThanks for looking into this

We sincerely apologize that the customer received the wrong condition itemI was a mistake between our listings team and our warehouse which resulted in the customer receiving the wrong condition itemWe have refunded this order in fullWe are unable to to reimburse for more than the itemWe suggest the customer contact the manufacturer directly for any additional reimbursements that he believes he may be owedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The item is not defective: according to your own representatives Spencer and Maggie it is working as designed: the maps on refurbished items cannot be updated However, this is not the issueThe issue is that you advertised the item as follows: “ [redacted] Motorcycle GPS w/ Lifetime Map Updates”This is evidenced by the original [redacted] listing and your own order confirmation sent to mePlease check your records However, what you shipped was a year old, obsolete and non-functioning [redacted] without the capacity for map updates Further, when I first contacted you on August you indeed had another [redacted] Motorcycle GPS w/ Lifetime Map Updates” in inventory, but all three of your representatives refused to send it to me You are a large electronics retailer – I am certain you have ways and means to procure a functioning replacement unit for meThank you for your cooperation / [redacted] Style Definitions */ Regards, [redacted]

Hello, We are sincerely sorry for the issues with your orderFeel free to check out the Best Price Guarantee policy on the main page of our site for future deals on ordersThis order was cancelled and refunded in ful Therefore, this case is closedThank you for looking into this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did receive a voice mail from Kristin that stated for me to call her When I tried to call I was told she was unavailable With regards to her voice mail it said verbatim:"Hi ***, this is Kristin calling from Blinq.com I received your complaint to the Revdex.com and I wanted to follow up regarding those coupon codes and the full value and where you can find the explanations that there is a limit to the amounts that they're worth If you'd like to speak further to me about the matter you can give me a call back at ###-###-#### and ask for Kristin Thank you".This is she stated to you: "Hi [redacted] - I just left you a voicemailComplete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you receivedIt states "*Use one-time coupon code [redacted] to take 10% off of your first orderMaximum coupon value $Coupon expires days after this email was sentCoupon may only be used on BLINQ.com and cannot be combined with other offersTo prevent abuse, we reserve the right to modify or cancel this offer at any time without notice"It is clear that she did not read my initial complaint She states: - Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received.-- My point is that this is not present on their website until AFTER you provide them your email and contact information (see attached file)-- I never received an email I received an error when I tried and was provided the coupon code via the phone.I did eventually connect with Kristin and she continues to miss the point (and also objects to my use off the vulgar word "***") Blinq.com fraudulently advertises a 10% discount on their website with no exclusions provide until AFTER you provide them with your email address to do with as they wish Since they don't seem to find any harm in this, I have informed them of my intent to send the information to the Minnesota AG's office for review of fraudulent activities Regards, [redacted]

Hello!We have refunded this order in fullWe state in our policy that we do not use [redacted] creditWe will charge whatever the customer has posted as their main card/account on [redacted] if it is used as the main method of paymentWe are not responsible for any fees incurred because of the order placedThank you for looking into this issue

To Whom It May Concern, As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to days from date of purchaseAs we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's day guaranteeThis was also relayed to the customer as they stated and confirmed in their complaintAs this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this timeHowever, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop Thank you

Hi there Revdex.com - I'm not able to find this customer's order, but I will give him a call to ensure that he has already completed the RMA process

Unfortunately the day return period for this item has expiredI apologize for any inconvenience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this is not the manufacturer's error and therefore its not my duty to contact the manufacturer Regardless, I did contact them anyway and they were the ones who eventually identified this as being a refurbished item rather than a new item They advised me to contact the seller to settle the dispute It is because of the seller's error, which they've now admitted to finally, that I incurred damages to my TV and consequently had to replace it As I stated previously, I am requesting that the seller compensate me for those damages as it was their error that caused them Regards, [redacted]

Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional detailsHe then asked for my first and last name, as well as my manager's name and would not respond when I asked three times if he was recording meI found this frightening and disconnected the call.The customer will be refunded in full once his item arrives back in our warehouse.Kristin

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THIS IS NOT A MALFUNCTIONING PHONE I HAVE DOCUMENTS TO PROVE THIS IS A FAKE PHONE YOU SOLD ME A FAKE [redacted] UNDER THE REPRESENTATION THIS IS AN [redacted] - WHICH IS ILLEGAL (SURELY YOU ARE WARE OF THIS) / I HAVE DOCUMENTS FROM AN ATT RETAIL LOCATION, STATING THIS IS A FAKE PHONE I DID GET A REFUND BUT NOT MY $DOLLARS FOR SHIPPING, I HAVE DOCUMENTATION FOR THE $AS WELL THAT WAS SENT TO YOUR "BUSINESS" RESOLUTION GIVE ME MY $BACK - I WILL NOT TALK ON THE PHONE WITH ANY OF YOUR "REPS", I WANT EVERYTHING DOCUMENTED YOU ARE RUNNING AN COUNTERFIET BUSINESS - I WANT EVERYTHING IN WRITING Regards, ***

Hello, I am so sorry that you had issues with the delivery of your itemRegrettably, we do not have a direct exchange program, and we refund all lost shipments, so the customer has been refunded in full for the purchaseWe currently have of these availableThe customer will need to place a new order for the item if they would like to receive itThank you

I was shipped an incorrect tablet from what I ordered. My order number is OR335561 which was supposed to be a Samsung Tab 4 8" T330 and I received a Samsung Sprint Tab 4 7" T237.

I contacted Blinq by email and on messenger for 2 days. Someone replied on messenger and told me to email customer care to which I replied I had but had no response. They assured me someone would respond. I did then receive an email back however I was told my tablet was no longer available and they couldn't do an exchange. They created an RMA for me to return the incorrect tablet that was shipped. They then sent me a link for what they claimed was the same tablet but again it was incorrect. I explained this to them. I was offered a code to use for the total amount of my original purchase price and $30 in addition for purchasing another tablet, but the code they gave me only gave me 10% off a new tablet. It was not for the full amount I had originally paid as they had stated.

Now hours later no one is responding on messenger or by email. I am very disappointed in their quality control, false item listings, and their customer service.

Dear Friends at the Revdex.com - Several members of our team have spoken with the customer and our very first course of action was to set up an RMA for the customer to return the defective itemWe also set up a ground call tag so that the customer did not have to visit a *** ** store to return the item
He will receive a complete refund when *** ** scans in the itemAt this time, we do not have any additional items of this nature in stock, so he will be unable to purchase a replacement from our siteThere are several available on ***, though, so he would probably be best served to purchase from them.On a separate note, Omar is no longer managing the Customer Care teamPlease remove his address and add mine (***) as the new recipient for all future communications of this nature.Thank you!KristinSenior Manager, Customer Care***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I wish the business would have responded to me when I contacted them directly, rather than waiting until I left online reviews and contacted the Revdex.com, but still, I accept the resolution
Regards,
*** ***

I am sorry that this customer finds my response unsatisfactoryPer his request, I have escalated the issue he pointed out to our marketing team for them to review during our website refresh.This concludes my ability to help on the matter of the percentage off we can take with the initial coupon code

Hello ***, I definitely wish we were able to send out a replacement, but we are unable to send out an order without a new order being placedIf you decide to place a new order we are happy to provide a price match to the $you paid for the brand new *** *** *** Scan Tool Fault Decoder - Black (***) - UPC ***We are also happy to upgrade your shipping, we just need a new order numberThank you for your patience!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Revdex.com - This customer was refunded in full ($203.89) via transaction *** to his *** account on 11/25/Please let me know if I can help with anything else.Kristin