Blinq.com

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern, This customer ordered on 12/30/15On 1/6/16, The customer reached out to us about issues with her shirts:She ordered a Pack of thermal shirts, which she received in the wrong sizeSo we refunded her in full for $12.She ordered a pack of fleece-lined thermal tops
where she received one shirt with a hole in one shirt, but we still refunded her in full for $9.80.On 1/25, the customer reached out to us again about a run in out of pairs of her leggingsWe refunded her $($3.00/ea) On 2/8, the customer reached out and demanded that we refund her in full for the full price of the whole order of leggings; but there were no other issues with any of the other leggingsThe two she threw away were the ones we refunded her forShe still has good pairs of leggings.As well, this order is now over our day return policy and cannot be refunded, replaced or returned at this timeHad another issued occurred within the days of purchase date, we would have been happy to set up a return for a full refund. Thank you

To Whom It May Concern,This is in response to claim #***The claim at hand was submitted by a Manufacturer.For privacy and confidentiality reasons, we do not provide the source of our inventoryThe manufacturer will need to contact our Listings team at listings@***.com for more information
regarding our inventoryThe appropriate person will respond to the inquiry and can provide more information in regards to InventoryIf the customer wants to continue to follow up, he will need to re-contact listings@***.com.Thank You,Marenna M***Optoro, Inc

Hello! We are truly sorry for the inconvenienceHad the customer returned the item within the day return period, we would have happily refunded them in fullHowever, an issue was not brought to our attention until many months laterWe suggest contacting the manufacturer directly as they may be able to help resolve the issue or offer a replacementThank you for looking into this matter

Hello, We are sincerely sorry for the issues with your orderThe item you purchased did not meet our Best Price Guarantee requirementsFeel free to check out the Best Price Guarantee policy on the main page of our site for future deals on ordersThis order was cancelled and refunded in fullTherefore, this case is closedThank you for looking into this

BUYER BEWARE

Purchased a Samsung Galaxy Tab 3 refurbished end Oct 2018. Received a couple days before Nov 1, 2018 (which began their Christmas return warranty unbeknownst to me). The tablet arrived sealed in clear plastic, looking new. I gave the tablet as a gift on Dec. 25, 2018. Tablet needed charged, but immediately would not hold a charge, therefore was not functional. I contacted Blinq and was told it was out of return warranty, but they gave me Samsung's phone number for manufacturer's warranty. Samsung ran the serial number and found the tablet was OVER THREE YEARS OLD and of course, out of warranty; cost for Samsung to fix between $75-150. I paid approximately $60 for the refurb tablet. I contacted Blinq customer service team again and was basically told " we do not state that there will be any warranty nor the age of the product on our website. I do see that this was listed in Factory Refurbished condition at the time of purchase. Factory Refurbished items, like this one, have been professionally refurbished and restored so they look and feel like new". Sadly, looking and feeling like new does NOT mean functions like new. It was a façade. Blinq has my cash and I have a $60+ paper weight. BUYER BEWARE!

Hi there Revdex.com - I'm not able to find this customer's order, but I will give him a call to ensure that he has already completed the RMA process.

Hello!We have refunded this order in full. We state in our policy that we do not use [redacted] credit. We will charge whatever the customer has posted as their main card/account on [redacted] if it is used as the main method of payment. We are not responsible for any fees incurred because of the order...

placed. Thank you for looking into this issue.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The item is not defective: according to your own representatives
Spencer and Maggie it is working as designed: the maps on refurbished items cannot
be updated
However, this is not the issueThe issue is that you
advertised the item as follows: "[redacted] Motorcycle GPS w/ Lifetime Map
Updates"This is evidenced by the original [redacted] listing and your own order
confirmation sent to mePlease check your records
However, what you shipped was a year old, obsolete and
non-functioning [redacted] without the capacity for map updates
Further, when I first contacted you on August you indeed
had another [redacted] Motorcycle GPS w/ Lifetime Map Updates" in inventory, but
all three of your representatives refused to send it to me
You are a large electronics retailer – I am certain you have
ways and means to procure a functioning replacement unit for meThank you for
your cooperation
Regards,
[redacted]

To Whom It May Concern, As stated in our return policy, we stand by our BLINQ promise and accept all returns for a full refund up to 30 days from date of purchase. As we work directly with retailers, we also state in our policy that many products are covered by the original manufacturer's...

warranty, but that the customer would need to contact the manufacturer directly to confirm the warranty past BLINQ's 30 day guarantee. This was also relayed to the customer as they stated and confirmed in their complaint. As this order is over our warranty, we are not able to offer a replacement or reimbursement for the item at this time. However, if the customer would like to contact us at ###-###-#### or email us at [email protected], we'd be happy to assist them in finding the [redacted] Customer Care contact information so that they can inquire about alternative solutions to the issues they are having with their laptop.  Thank you.

We sincerely apologize that the customer received the wrong condition item. I was a mistake between our listings team and our warehouse which resulted in the customer receiving the wrong condition item. We have refunded this order in full. We are unable to to reimburse for more than the item. We suggest the customer contact the manufacturer directly for any additional reimbursements that he believes he may be owed. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  this is not the manufacturer's error and therefore its not my duty to contact the manufacturer.  Regardless, I did contact them anyway and they were the ones who eventually identified this as being a refurbished item rather than a new item.  They advised me to contact the seller to settle the dispute.  It is because of the seller's error, which they've now admitted to finally, that I incurred damages to my TV and consequently had to replace it.  As I stated previously, I am requesting that the seller compensate me for those damages as it was their error that caused them.
Regards,
[redacted]

Hello,  We are sincerely sorry for the issues with your order. Feel free to check out the Best Price Guarantee policy on the main page of our site for future deals on orders. This order was cancelled and refunded in ful . Therefore, this case is closed. Thank you for looking into...

this.

Hi there! We are sincerely sorry that this customer has still not received their order. We have received confirmation from [redacted], that this was delivered as addressed. We suggest the customer open a claim with [redacted] or with their local police if they believe that the order...

was package was stolen. Let us know if we can help with anything else. Best Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did receive a voice mail from Kristin that stated for me to call her.  When I tried to call I was told she was unavailable.  With regards to her voice mail it said verbatim:"Hi [redacted], this is Kristin calling from Blinq.com.  I received your complaint to the Revdex.com and I wanted to follow up regarding those coupon codes and the full value and where you can find the explanations that there is a limit to the amounts that they're worth.  If you'd like to speak further to me about the matter you can give me a call back at ###-###-#### and ask for Kristin.  Thank you".This is she stated to you: "Hi [redacted] - I just left you a voicemail. Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received. It states "*Use one-time coupon code [redacted] to take 10% off of your first order. Maximum coupon value $20. Coupon expires 14 days after this email was sent. Coupon may only be used on BLINQ.com and cannot be combined with other offers. To prevent abuse, we reserve the right to modify or cancel this offer at any time without notice"It is clear that she did not read my initial complaint.  She states: - Complete detail regarding the dollar amount limit for our introductory coupon can be found at the bottom of the email you received.-- My point is that this is not present on their website until AFTER you provide them your email and contact information.  (see attached file)-- I never received an email.  I received an error when I tried and was provided the coupon code via the phone.I did eventually connect with Kristin and she continues to miss the point (and also objects to my use off the vulgar word "[redacted]").  Blinq.com fraudulently advertises a 10% discount on their website with no exclusions provide until AFTER you provide them with your email address to do with as they wish.  Since they don't seem to find any harm in this, I have informed them of my intent to send the information to the Minnesota AG's office for review of fraudulent activities.  
Regards,
[redacted]

Hello, We are sincerely sorry that the customer did not receive all the pieces for her order. It looks like there was a miscommunication between our Listings team and our warehouse which resulted in this item being listed wrong. We have the set the customer up with full RMA and pre-paid return...

shipping label so that they can return this to us for a full refund. We also offered the customer a partial refund of $60.00 for the missing pieces to compensate for the issue, which she accepted. If the item is returned, we would happily refund this order in full. Thank you for looking into this.

Unfortunately the 30 day return period for this item has expired. I apologize for any inconvenience.

Hello, This order was shipped to a US address, [redacted]Turlock CA [redacted] While it arrived later than expected at the address (11/16/16),  We would have gladly set up a return within 30 days of our delivery date so that the customer could return this for a full refund. A...

this time, we are not responsible for any late delivery over seas or for the shipping costs to return it to us from overseas. Regrettably, this item is far outside our return period so we are no longer able to offer a reimbursement or return on this item. Thank you for looking into this.

Hello, I am so sorry that you had issues with the delivery of your item. Regrettably, we do not have a direct exchange program, and we refund all lost shipments, so the customer has been refunded in full for the purchase. We currently have 3 of these available. The customer will need to place a...

new order for the item if they would like to receive it. Thank you.

Dear Revdex.com - I called this customer to try and get more information on how the blu-ray played impacted his television and he was reticent to give additional details. He then asked for my first and last name, as well as my manager's name and would not respond when I asked three times if he was...

recording me. I found this frightening and disconnected the call.The customer will be refunded in full once his item arrives back in our warehouse.Kristin