Blinq.com

Thank you for bringing this situation to our attention. We are truly sorry for our miscommunication and for the resulting inconvenience. Your order was covered by our 90-day warranty policy, which protects your purchase from unforeseen hardware defects. Our warranty process involves collecting as...

much detail as possible in order to verify the eligibility of a warranty claim under BLINQ policy. Another aspect of our warranty process involves referring the customer to the original product manufacturer for troubleshooting options and warranty coverage details. Because BLINQ is a re-seller, we lack the technical resources to offer repairs on products. Product manufacturers are often able to offer repair solutions or even replacement. By encouraging our customers to contact the manufacturer in addition to our Customer Care team, we work to guarantee that each customer is aware of all the options that are available to them when something goes wrong with their item. Though your item was still covered by our warranty policy when you contacted us initially, we didn’t receive confirmation that the manufacturer was unable to assist for over two weeks. At this point the warranty coverage on your item had expired. Once 90 days have passed since the date of purchase, no member of the BLINQ staff is able to authorize a return on the product, and our system will no longer issue a refund. We are so sorry that this has been your experience with BLINQ, and have contacted you to discuss an alternative resolution.

Hello, As  a show of good faith, we refunded this purchase in full on 2/28/17. The customer has received a full refund to their original method of payment. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. THIS IS NOT A MALFUNCTIONING PHONE.  I HAVE DOCUMENTS TO PROVE THIS IS A FAKE PHONE.  YOU SOLD ME A FAKE [redacted] UNDER THE REPRESENTATION THIS IS AN [redacted] - WHICH IS ILLEGAL (SURELY YOU ARE WARE OF THIS) / I HAVE DOCUMENTS FROM AN ATT RETAIL LOCATION, STATING THIS IS A FAKE PHONE.  2. I DID GET A REFUND BUT NOT MY $9 DOLLARS FOR SHIPPING, I HAVE DOCUMENTATION FOR THE $9 AS WELL THAT WAS SENT TO YOUR "BUSINESS" RESOLUTION GIVE ME MY $9.00 BACK - I WILL NOT TALK ON THE PHONE WITH ANY OF YOUR "REPS", I WANT EVERYTHING DOCUMENTED.  YOU ARE RUNNING AN COUNTERFIET BUSINESS - I WANT EVERYTHING IN WRITING
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I dont think I needed to wait for a refund and then re order a new item that the price had increased on. they should have sent an express hsipping to where I would have gotten the itrme very quickly. this was ordered way in enough time for Christmas. the person that was I emailing back and forth with kept assuring me that I would hvae it in time for christmas. if they would have given me the refund right away after it sat for 7 days then I would have beenable to get a refund and re order a new one and get it on time! instead they made me sit and wait and told me I would deff get it before chrismtas and waste more time of it "sitting" at the local post office then finally after I asked for a new one to be shipped fastly instead of refund and re ordering one they said they coulde only refund, I dont understand the difference I would hvae done it to make my customer happy. instead after that they sent an email saying they spoke with them andmy packagae is lost after they had just told me they spoke with the warehouse and it would be leaving soon then al the sudden the story had changed. this is the worst BY FAR expeience I have ever had. I will make sure I let friends  and family know what happened here and im sure they will make their own choice NEVER to order from here. for the 5th time I DO NOT ACCEPT "this case is closed" a refund wasnt the issue!
Regards,
[redacted]

Hi [redacted] - We have been working with this customer for several months. Unfortunately, this individual refuses to speak with us via phone.BLINQ weighs each item before it leaves the warehouse in its own special packaging. See our tracking link here:...

https://www.[redacted].com/apps/[redacted]=[redacted] This item weighed 3.2 pounds, which is consistent with other products of this nature. BLINQ is confident that we did not ship this customer an empty box and has tried on several occasions to confirm this with the customer, but he will not pick up.In addition, the customer attempted to cancel this order and was not able to. The customer also attempted to return the shoes through our portal and entered the following statement when conducting the return: "The item was wrongly described on your website and thus I thought it worked with the pedals I have!" Therefore, we are quite confident that the customer received the shoes and tried them on. We do not know why he then changed his story and elected not to return the shoes, but we consider the matter closed at this time.All the best,Kristin

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
In the previous response, the business claims to Test and Grade all their open box/used/refurbished electronics to ensure full functionality prior to shipment. This is not accurate as the company sent me two different used printers which did not function according to their inspection guarantee. I was fortunate enough to determine that the first printer they sent was defective within their 30 day return policy, and was able to exchange it for a second one. However, I was not so fortunate to find the defect of improper color printing in the second printer they sent until after their 30 day return policy. If this company performs 100% testing on all used equipment then what are the odds that I receive two printers which do not function properly. I still have the second defective printer which [redacted] refuses to refund because of their strict 30 day return policy. I disagree with this decision based on the fact that the company has not only sent me one, but two, defective printers which were not in compliance with their inspection and testing guarantee. I understand the need to set limits on the length of time for a return policy, but in this case the company has failed to follow through with properly inspecting of its used electronics before shipment not only once, but twice to the same customer. The resolution I would like to see for this complaint is a refund for my purchase. 
Regards,
[redacted]

Dear Revdex.com - Thanks for getting this order number. Now I am able to see that this customer contacted our company on 11/18 and we issued a prepaid return label...

at that time. [redacted] (or Cheese Merchants, from his order) did not return my previous phone call and also did not pick up when I called him again just now.BLINQ has done everything in our power to help the customer at this time. It looks like [redacted] has returned the malfunctioning phone and we have refunded him $549.39 back to his original method of payment in [redacted] transaction [redacted]All the best,Kristin

Complaint: [redacted]
I am rejecting this response because: because they did not refund the money right away I've didn't  receive my money within 24 hours it took 2 days to get my money back and I told the customer service rep that I checked the information on my card and balance that is my payment should have went through with no problem she told me that it wasn't on there end it was on my end she didn't want to look into the problem the result of a resolution problem that could have went in and looked at the payment and see what's wrong when I process the payment while the money didn't get refunded until two days later
Regards,
[redacted]

Review: When speaking with customer service, I was informed that if I paid an additional fee ($13.99), the company would use [redacted] instead of USPS for the shipping carrier. After I paid the additional fee, they still used USPS.Desired Settlement: Refund my shipping costs

Business

Response:

This customer was refunded their shipping costs. I'm not sure if this dispute was opened prior to them receiving the refund, but we can provide documentation of the refund if necessary.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Blinq sells items at [redacted].com. They utilized a "Bait and Switch” Tactic to try and sell a product to me. I ordered a 40” – 1080p TV and they switched it with a 26” – 720i TV shipped in a box from a 32” TV. I called them and they said they are out of stock on the 40" TV. I have a paid receipt for a 40" and I have documented that they were still selling the item even though they had none after I received the 26” TV. I was able to add one to my cart and even get to the point of paying for another one. Which I feel proves an illegal bait and switch operation is being used.

No one informed me of being out of stock; they just “Switched” it with one that doesn't even compare to the one advertised.

If they didn’t plan this ploy, then why wouldn't they just send me a comparable item, learn from their mistake and don’t do it again? I know they probably thought I’d let this dishonest event slide without letting people know of this experience I had with them.

I have documented and time stamped the events above with pictures of the box that was shipped to me and are available to anyone for proof.Desired Settlement: I would like to get the 40" TV 1080p HDTV, equivalent or better that they advertised and excepted my money for.

Business

Response:

The item was erroneously listed on the marketplace.

Review: I ordered 2 car seats from this website. They were listed as new - opened box. To me that means that they may have been opened and looked at in the store but that they were NEW. I received the car seats. One came in a manufacturers package. It did appear to be new. It had the installation instructions included. The other arrived in a brown cardboard box. I opened the box and the car seat did not have any installation instructions included also it was not the model of car seat that I ordered. Upon examination I discovered food crumbs and animal crackers underneath the padding of the seat. It was obviously not a new car seat. I contacted the company and was advised that "new - opened box" means that it has only been slightly used. I advised them that I could have bought a used car seat much cheaper than the price I paid and when I asked if he could guarantee that these seats have never been involved in an accident and are actually safe to be used he stated that he could not. They offered to take the seats back and refund my money but stated that they did not have any new products that they could replace them for. While on the phone with them I looked at the website and they had other car seats listed as new opened box and he stated that they were also used. Needless to say I will never order from them again. I feel this is dangerous that they are misrepresenting car seats in this way as I would never knowingly purchase a used seat for my infant.Desired Settlement: I feel that the company should be forced to stop misrepresenting their merchandise. This is a serious safety concern.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a black unlocked [redacted] 4 from blinq.com on July 7th 2014 with the confirmation # [redacted]. However I received a white [redacted] 4. I did not care about the color but having an "unlocked" phone was a must. Because I bought this phone to gift my sister who was living in Turkey. On July 15th 2014, I emailed blinq customer services ([email protected]) explaining how I was ok with the color but I wanted to make sure that the phone was unlocked. I have not received an email response so I called them up and they told me that the phone was unlocked. That is what is indicated on the box as well. So, I trusted them. On August 12th 2014, I traveled to Turkey. Based on Turkish government rules, every phone bought abroad has to be registered through the government agency and one person has only one right per 2 years. I spent about $60 total and 2-3 days to be able to register the phone. Later when we inserted the turkish SIM card, I realized that it is not working. Then I looked under setting and realized that the phone was locked to [redacted], which was confirmed when I tried to access the [redacted] through itunes. I even contacted [redacted] rep. to see whether they could unlock the phone remotely but they said that they cant do it when the phone is not within [redacted] network and they recommended me to take legal action against blinq.com for false advertisement. I have contacted blinq.com several times but all they provide is store credit for what I paid and the 60$ I spent for the government. They dont even provide the store credit directly but they want me to pay regularly and they say they will refund later. However, this is not a solution for me. Even if I buy another phone, how will I get it shipped to Turkey ( I am currently in Turkey) and I wont even be able to gift the phone to my sister for another 2 years because I used up my registry right.Desired Settlement: Currently iphone 4 black 8 GB costs 1.079 TL which is 495.58 $. I want blinq.com to pay me this amount along with the 60$ registry fee that I paid unless they negotiate with the Turkish government and wave the registry that I filed on the wrong phone.

Business

Response:

Customer has been refunded in full.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: as I explained in my complaint, I have spent approximately $60 to register this phone with turkish government. And this registry prevents me to use or gift any cell phone bought outside Turkey for 2 years. That was the reason why I contacted blinq.com via both email and phone and told them having the phone "unlocked" was the only reason that I was buying their product and was a must. But they not only made false advertisement but also lied to me. To make it fair, I expect them to pay the fee I paid for the registry and pay the price difference of the iphone4 in Turkey compared to their listed price unless they can waive my obligation over the registry of the unlocked phone they provided.

Regards,

Business

Response:

The customer was provided a full refund, and we did not even require them to return the item to us. There is nothing more we can do, and we consider the matter closed.

Review: Purchased a ** Touchpad in Nov 2012 from Blinq through [redacted] posting. It stated it would have a full warranty. (** is one year) Upon having problems with cracks on device I saw online this was a common manufacturing defect. That starts my ongoing contacts with blinq from October 2013 to present.First the telephone rep(s) said for me to contact **. I did where ** stated it was not under warranty since it was not purchased through an authorized ** dealer. The warranty was expired a month before I purchased the item. They sold a batch of these, and on their website guarantee warrantys. Not true.Long story short, Finally escalated my emails to the customer service supervisor [redacted] who for over two months just says: sorry we appreciate your patience. At last saying he would find me a replacement. Though now he just doesn't answer my emails."I'll have a shipping tracking number shortly," "This is an exceptional case, we usually don't do this..." It has gotten ridiculous, I sense just waiting for me to give up.Seems: Blinq does not honor the warranty. Blinq fraudulently led consumers to believe the item purchased was new and with complete (** warranty is a complete year) warranty. The telephone reps are not helpful and just "broken record" the same ineffective story: You need to contact ** they say. I did and I even sent **'s comment that suggested Blinq honor their warranty.Desired Settlement: I would accept a replacement sent to me with tracking number ASAP. If easier a complete refund of my money spent, an apology and a "good will" credit to be used for another purchase.The refund must be deposited back into the [redacted] account from which it originated.Not hard to find these Touchpads, I'm unclear on why it is so difficult for Blinq to purchase one and honor their agreement like was promised

Business

Response:

From: [redacted]

Date: Mon, Mar 10, 2014 at 11:28 AM

Subject: RE: Complaint ID [redacted]

To: [redacted] <[redacted]>

[redacted], I'm not sure where to direct our response to this complain, so I am emailing you.

They charged my credit card on 10.02 Transaction was APPROVED
They called me on 10.06 4:40pm to confirm my shipping address.
20 min later, I received a email ....refund will be credit to your credit card.
I tried to call customer service, they sayid credit card was not approved.
It's a lie !!! I have my credit card statement.
Customer service will hang up the phone on you.
RUN AWAY from this company.
It's a SCAM !!!

I received the product in time. The box seemed a bit weak.

BEWARE!!!! I will NEVER buy from this company again! I ordered a product and never received it. I called them twice after 3 weeks w**t by without any help to resolve the issue. I th** called to cancel the order. They canceled the order but wouldn't credit me my money back until they receive the product back in their warehouse ev** though I never got the product to begin with. I called to try and get my credit back and the supposed manager "B[redacted] basically told me tuff #&%!. I asked B** for his boss but he said he is THE boss and there is no one else to talk to. Th** I asked to speak with the accounting departm**t and B** told me he issues the credits too. So I guess B** is a one man show at BLINQ...he does it all. What a JOKE!!! That's what I get for trying to save a few bucks. Do yourself a favor and avoid this aggravation. TERRIBLE CUSTOMER SERVICE!!!

Review: I had ordered a washer dryer unit when I received it it was extremely damaged and I refused to accept delivery and asked the delivery driver to return it . Now blinq.com has not returned my funds nor do I have the unit. If they are unwilling to accept the return should I not at least get to keep the broken washer/dryerDesired Settlement: I would like a refund of 332.88 dollars which is what I paid for the item

Business

Response:

From: [redacted]

Date: Tue, May 14, 2013 at 5:29 PM

Subject: Re: cid [redacted] / [redacted]

To: [redacted],

I placed an order for a car seat and received an email confirmation of the order and an estimated shipping date.
Three days later I receive an email stating that I am receiving a full refund for the cancellation of the order. Note: I never canceled this order.
I called customer service and spoke to Spencer, who cancelled the order; he advised that they called me 41 minutes prior to my call to them to ask a question. When I didn't answer, they canceled the order.
I asked them why they wouldn't email me or attempt to call me again. Spencer advised that it is not their protocol. Spencer also advised that they would not be correcting the situation by re-placing the order for me, that I would have to wait for it to show back up online and attempt to place the order again. Knowing that there is only one in stock and another consumer could get to it first.

Review: I purchased a [redacted] 27" all in one desktop for almost $900 from Blink.com in January 2014. Six months after purchase I started having problems with the computer. I contacted [redacted] customer support for assistance. [redacted] told me that the computer was registered under someone else's name and they cannot help me unless I provide them with the correct information. I then contacted Blinq.com and spoke with the manager Ben who refused to give me his last name; he told me there is nothing they can do about that problem that I would have to pay someone to troubleshoot the problem. I told the manager that simply wanted to know who the computer was registered to so I can provide the information to [redacted]. I truly believe this company scams customers by selling stolen products. Blinq.com definitely has unethical sales practices where they scam customers and this needs to stop. Please can someone help me with this matter. Your help is greatly appreciated.Desired Settlement: Blinq.com needs to be able to stand by their product Quality and Customer satisfaction guarantee. This company needs to STOP selling STOLEN products.

Business

Response:

This customer purchased a refurbished item on 12/5/2013. The item included a 90 day warranty. The warranty on this item has expired, therefore is it not eligible to be serviced or replaced.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

this company sold me a stolen item registered under someone else's name.

Regards,

Business

Response:

As we have stated previously, the item included a 30-day money back guarantee, and a 90-day warranty. The item is not eligible to be returned, as both of those have expired. Unfortunately that is the final decision. I apologize again for any inconvenience.

Review: I placed an order with Blinq through their online [redacted] marketplace store. They told us delivery would be by May 5, 2014. It is now May 7, 2014, and I will not be seeing my item until May 13, 2014-- if I end up seeing the product at all. I am very dissatisfied with the customer service. We've gotten in contact with their customer service and they have admitted that it was their choice in selecting the carrier this item was shipped with. They also claim to 'take full responsibility for the delay.' But considering they have not rectified the issue satisfactorily, they clearly do not seem to take this seriously.Desired Settlement: I would like to see them truly take responsibility for their failure to ensure that the package that they sent out would truly make it to it's destination in their specified time frame.

Business

Response:

Customer was refunded on 5/12. Item was delivered on 5/13.