Blizzard Entertainment Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their claim that the money "cannot" be removed once put into a battle.net account is obviously untrue. Like all corporate entities, they are perfectly capable of writing checks. They would prefer NOT to write checks from the battle.net account, I assume because this encourages people to leave unclaimed money, or amounts too small to spend such as in my case, in blizzard's bank account. They admit that this is my money, and the idea that they think they can hold onto it indefinitely is unacceptable to me. For example, what will happen to this money when the business inevitably closes at some future date? Obviously they can't just keep it forever, and burn it when they close their doors for the last time. It's really insulting that I even have to ask this much and this firmly for $2.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]

Hello Luke,   Thank you for taking the time to write to us, regarding BlizzCon ticket sales. I had a chance to look over your inquiry, and hopefully I can clear up some confusion you appear to be having.   What other customers do with the tickets they purchase is not of Blizzard’s control....

It’s true that many customers purchase BlizzCon tickets, just to sell them on eBay for a much higher price, however, I can assure you Blizzard is not associated with these customers in any way. Traditionally, every year, BlizzCon tickets have sold out almost immediately, due to the high demand. As an example, BlizzCon tickets for 2016 were sold out nearly 5 minutes after being posted. In previous years, they have been sold out in even less than a minute.   I know this isn’t the response you were hoping for, and I’m very sorry to hear you were unable to purchase any BlizzCon tickets. I wish you the best of luck for the coming years!   Warm regards,   -Blizzard Entertainment

Blizzard has refunded the virtual ticket that was purchased on November 10, 2014 in the amount of $43.19.  We sincerely apologize for any inconvenience caused
if there is any additional support we can provide, please contact our Customer
Service department at:...

https://us.battle.net/support/en/article/contact

On 11/26/14, Blizzard’s Customer Service department has reopened the account,reset the password of the account and notified the customer to enhance thesecurity of the password.  Thisnotification was sent to the customer at his registered email address.As per the battle.net Terms of...

Use, the customer is ultimately responsible for thesecurity of the Account:  During the Account creation process, you may be required to select a unique usernameand/or a password (collectively referred to hereunder as “Login Information”),and you may not share the Account or the Login Information with anyone otherthan as expressly set forth herein. You are responsible for maintaining theconfidentiality of the Login Information, and you will be responsible for alluses of the Login Information, including purchases, whether or not authorizedby you. In the event you become aware of or reasonably suspect any breach ofsecurity, including without limitation any loss, theft, or unauthorizeddisclosure of the Login Information, you must immediately notify Blizzard byemailing http://www.battle.net/supportTo protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile device. If you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.htmlIf the customer requires additional assistance regarding account security, please contact Customer Service at: https://us.battle.net/support/en/article/contact

This complaint has been resolved to my satisfaction.  Blizzard investigated and found that my account status (free trial, no payments made) was actually eligible for deletion without ID.

Hello, We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server.  Upon review of the logs for the account,...

Blizzard has discovered that the access matches the customer’s normal play patterns.  Blizzard has determined that the account shall remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account. All purchases are considered final, and while we do seek to assist whenever possible, refunds are not provided for accounts closed due to violations of our policies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Most GM (Game Master) play Alliance. I have reported all findings in the game to the forms and NOTHING was done. shows Alliance to be Superior to hordes. (do to the damage out put and reduce damage taken). Alliance win 72% of all bg's. not because they are better players.In BG'S  RBG'S I see damage done by all players and see Alliance do double/triple damage over Hordes. 3 million to 4 milion damage and alliance do 6 million to 7 million and seen one player (Alliance) do 1 billion damage. how can Horde compete. I play 16 toons horde,  one alliance toon. I see the difference between both fractions.  I've asked for fraction transfer. didn't happen. my rogue ( Alliance) has more survival ability then my horde rogue. (same spec) my research may be limited to my realms and the connected realms but if I can see it on mine realm, I am sure on the rest too.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This game has had over a year to fully develop its matchmaking, player-kicking, and player-blocking system for quality of life, none of which have actually manifested itself to keep other players in a player-driven game from throwing your games and making this unplayable at times, with developers claiming to fix these issues every month since May 2015.  The player financial investment in this game did not yield results, so that investment should be returned.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive any detailed report or notification that showed anything running on my computer that Blizzard considers third party software. Show me the report unaltered and in full detail. I was never supplied a copy of the scan which does invades everyone's privacy. Blizzard of course will not divulge what they are really looking at on your computer and I do not accept this response from them. What they have provided is the same generic response without any detail that they give everyone so that the funds due the customer. Just because third party programs are on your Hard drive doe not mean it is running against any program. Just pointing someone to the TOS/TOU/EULA and some sections of them which everyone is forced to sign just to play a game is wrong. Blizzard owes me 3.5 months of my 6 month subscription. 
Regards,
[redacted]

Greetings [redacted],Thank you for letting us know you were dissatisfied with a prior customer support contact. I went through your account in detail to determine the cause of the response and the information provided was accurate. All sales, once initiated, are final. In this case where we took a look...

at making an exception, it has simply been too long since you made the initial purchase. While the content for the next expansion has yet to release, all of the pre-release content has already been credited from this purchase such as the level 100 instant character boost. While this account was temporarily suspended for exploitive use of programs to our servers which is a breach of our Terms of Use and EULA, it was not the cause for denying the refund request. The account will be made available again for play; the exact date has already been provided to you via email in the original notification regarding your account's suspension. Once that suspension is complete, the content for all purchased expansions will be made readily available to you. While I understand you wish to refund this expansion due to the inability to play it, the purchase is final. Should you have any support requests outside of disputing this refund, please fill out a ticket and we'd be happy to assist.  Best wishes.

Greetings [redacted],Looking over your Battle.Net account, which is under a separate email address, I am not seeing any reported issues. The only issue created within the last 90 days stemmed from the forum suspension, which I would like to address first.  When I reviewed that forum suspension, we...

were able to locate a string of posts that displayed a markedly hostile attitude towards the rest of the forum visitors. No issues were stated there, either.  After a string of such vitriolic posts, we applied a suspension to the account to hopefully curb this behavior. Regarding the issues you’re experiencing, we have been provided with no information through our forums, through webchat, or through this complaint. Without this information, Blizzard is unable to address this complaint.  However, if this is a technical issue, I would strongly encourage to resubmit another webchat, and explain what the circumstance is.  With this information in hand, we will be able to address any technical issue you may have.

On 11/19/14, the customer’s account was lockedas a precaution due to exploitive activity account.  As a precaution to prevent furtherexploitation to the Account, Blizzard suspended the customer’s account andconducted an additional inquiry into the unauthorized access.  At the conclusion of...

the investigation, itwas discovered that an IP not belonging to the customer was found on theaccount and it was that same IP that caused the compromise on the account.  As of 11/20/14, we have authenticated theaccount and have unlocked it. Wewant to reiterate that account security is ultimately the responsibility of theuser.  The Battle.net Terms of Use islocated at http://us.blizzard.com/en-us/company/about/termsofuse.html, whichwas accepted when the license was activated and the account(s) establishedstates that, “During the Account creation process, you may be required toselect a unique username and/or a password (collectively referred to hereunderas "Login Information"), and you may not share the Account or theLogin Information with anyone other than as expressly set forth herein. You areresponsible for maintaining the confidentiality of the Login Information, andyou will be responsible for all uses of the Login Information, includingpurchases, whether or not authorized by you. In the event you become aware ofor reasonably suspect any breach of security, including without limitation anyloss, theft, or unauthorized disclosure of the Login Information, you mustimmediately notify Blizzard by emailing http://www.battle.net/support. To protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile device. If you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.html If the customer wishes to purchase anauthenticator on our website, please visit www.blizzard.com/store.

Greetings [redacted],At this time, it appears that no additional information can be provided which would amend this situation to your satisfaction. The Proving Grounds are not glitched, bugged, or otherwise functioning incorrectly. The resources provided to you are available and the content in question is able to be surpassed with the tools at your disposal. Should you find this is still too difficult to be overcome, we are unable to make an exception to bypass the content for you. The proving grounds are in place to ensure that the content behind it (heroic dungeons) is populated with players who are both familiar with dungeon mechanics and able to accomplish a minimum level of participation. Bypassing this expectation both reduces others' efforts and sets a dangerous precedent. No other players have been assisted in this way or will be. While a refund will not be provided for the content you have purchased and used, I'd be happy to make an exception to refund and remove the game time currently applied to your account. I have noted your situation on your game account. Should you wish to refund and remove the current game time on your account, please reach out to our Customer Service department via a ticket and they will be very happy to assist. Best wishes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My issue is not the current suspension of my account, if I did something to warrant that, I can accept it. My issue is that if you had been tracking me doing something wrong, why was I not notified at the first sign of a violation?  Either by a suspension at that time, or warning that I was doing something wrong.  There was no indication that I was at fault for anything.  If I had done something to warrant this course of action, it should have been done so immediately. Instead the business took no action, and made no attempt to contact me in any way. My account was never suspended for the violation within what I would consider a reasonable amount of time.  I was allowed to renew my subscription without any problems and also pay $30.00 for a realm change for one of my characters.  If said company would have acted in a timely and responsible manner the account should have been suspended long before it actually was.  So due to their lack of communication, and apparent inability to act within a reasonable amount of time, regarding an account violation, they instead took no action and made no attempts to contact me in any way regarding the issue. Instead they took no action whatsoever, until I not only paid for one service but two. Then action was taken. So they basically decided to not take action at the time of violation, which is what should have happened. Instead they waited until after I had decided to return and accepted payment for services that were promptly suspended 2 days later.  Why did they wait so long to act?  Why was I allowed to pay for services on an account that should have been suspended for a violation long before it actually was?  What cause do they have to keep payments made in good faith, on an account months after the violation took place?  Their actions (or lack there of) regarding this manner is very unprofessional.  I take responsibility for my actions, they should take responsibility for theirs.  
Regards,
[redacted]

Upon review of the World of Warcraft account, we discovered that the customer purchased a 3-monthsubscription and agreed to Recurring Billing. Under the “Subscriptions Options”on Blizzard’s website, customers are given the option to add a credit card totheir battle.net account. ...

Customers arethen informed of the following when entering a credit card, “ALL CREDIT CARDSUBSCRIPTIONS ARE RECURRING.  YOU MAYRETURN TO THIS PAGE IN ACCOUNT MANAGEMENT AT ANY TIME TO CHANGE YOURSUBSCRIPTION SETTINGS.”  Additionally,when selecting a subscription plan for either a 1-month, 3-month or 6-monthsubscription, customers are again informed that the credit card will be chargedfor recurring billing, “AT THE END OF YOUR PRE-PAID TIME AND EACH SUCCESSIVESUBSCRIPTION TERM, YOUR CREDIT CARD WILL AUTOMATICALLY BE CHARGED IN THE FULLAMOUNT OF THE SELECTED SUBSCRIPTION PLAN. BLIZZARD WILL AUTHORIZE THE CREDITCARD PROVIDED FOR $1.00 (ONE DOLLAR) AT EACH ATTEMPT FOR THE PURPOSES OFVALIDATION. THIS CHARGE WILL BE RELEASED AT YOUR CARD PROVIDER'S DISCRETION.YOU MAY MODIFY YOUR PLAN AT ANY TIME VIA ACCOUNT MANAGEMENT.”Though the customer agreed to recurring billing on the World of Warcraft account when the credit card ontoour system, a refund will be offered as a one-time consideration based upon theactivity history of the account.  We haveadded a refund for three (3) 3-month subscriptions that were charged on5/17/14, 8/17/14 and 11/17/14.  The totalrefund for all charges is: $134.22.  Therefund will be processed within 3-5 business days.  If the customer requires additionalassistance in the matter, we have launched a new customer Service Web Sitewhich will assist with a variety of issues. To get started, please visit: [redacted]

This customer did purchase one of our WoW tokens and exchanged it for $15 worth of credit. This credit can be used to purchase any of our store products for USD. If the funds from one token does not cover the full cost of a specific item there is no way to split the payment with another payment...

method. However customers are able to manually add more balance to their account to cover the cost. We will not be offering a refund for this token. All balance has been applied correctly. For more information on the WoW tokens and Battle.net Balance please visit. https://battle.net/support/en/article/7466https://us.battle.net/support/...⇄

Hello [redacted],Thank you for continuing to express your concerns regarding Blizzard's Customer Support. I understand you're wanting to speak to someone directly in hopes of resolving the issue you're facing in Diablo III.Keep in mind, while Blizzard doesn't have a direct line you can call, you can definitely request to speak directly to a representative by simply selecting the "Phone Callback" option, or "Live Chat". To do this, you will need to visit http://us.battle.net/support and detail your issue with the options at hand. Depending on what you choose, you will either get the option to receive a Phone Callback, open a Live Chat, or submit a Web Ticket. Note: Phone lines are open from 09:00 AM - 07:00 PM PDT.If you have any other questions, feel free to reach out to our Customer Service department. Best of wishes!Regards,Blizzard Entertainment

We are sorry that you were not satisfied with the content of our games.  At Blizzard Entertainment we stand by our games and the content that we produce.  As an exception we have refunded your order as you requested and you should receive an email with the details shortly.  Please...

note that in the future this service may not be available.  In addition, if you would like to see any accessibility features added to [redacted] we ask that you make a suggestion on our forums found here: [redacted]/.  Many features in our games have been added due to player suggestions and we strongly encourage our player base to provide feedback on parts of our games that they think could be better.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My username / player name is "[redacted]"; I am on the [redacted] server. Please look up my account. I have only won about 1/3 of my Ranked games. If the matching were accurate, there would be no reason to win only 1/3 of my games. Simply posting on your developers' page would do nothing to solve this. Your matching is clearly flawed. There is no reason for ANY player, no matter how unskilled, to only win 1/3 of their games when fairly matched.
Regards,
[redacted]