Blizzard Entertainment Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:Please address this case and refrain from using automated responses
Regards,
*** ***

On December 12, Blizzard sent a shippinglabel to the customer’s registered address that was listed on the account. If the shipping label has not been received,please contact customer service supervisor by submitting a ticket at: https://us.battle.net/support/en/article/contact

Blizzard announced that there would beno flying mounts for ***s of *** on April 25, 2014. Our Community Representative posted thisinformation on our forums at: ***Blizzard hosts an online supportforum where customers can post
game play suggestions, feedback or generalissues. The customer may leave feedbackon our site regarding any changes to flying mounts. World of Warcraft is a persistent world,changing with periodic updates to the software. These updates may include additional content, bug fixes, class changes,class rebalancing and game mechanics changes. If there any new announcements regarding flying mounts, we will provide thatinformation on our website at: http://us.battle.net/wow/en/

Hello, No new information was submitted At this time, our position on the refunds and reversal or compensation request stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYour match-making is still clearly defective
Regards,
*** ***

Hello ***, Thank you for your continued expression towards the matterI understand you're wanting to know exactly what programs were detected, so you can go about removing them from your machine. Generally speaking, these programs have pretty obvious names that suggest some sort of alteration of *** mechanicsFor legal reasons, we cannot disclose the exact names of the programs that were detectedIf you would like the specific details on the suspension, you will need to have your lawyer contact ours at *** Our stance on the suspension is final; we will not be overturning the action. Warmest regards, -Blizzard Entertainment

Greetings,We have reviewed the customer's account and the situation reported as well as all of the responses provided by our support representatives We find that all responses were given correctly, falling into our policy guidelines.The situation reported was reported as a scam of in-game
currency for a dungeon run This type of transaction, while unfortunate, is an unsupported transaction Unsupported means that the transaction is not able to be governed by the in-game mechanics of the game Our support staff does not support dungeon runs, loans, or any other social type of transactions We urge all of our customers to use extreme caution and discretion when entering into social contracts with other player that they are not familiar with We recommend doing dungeon runs with guild mates and friens and others you know and can trust. In this case we will not be able to offer a restoration of gold due to the transaction being unsupported.Blizzard Entertainment

The loot chests are clearly stated in game to be randomized and include a variety of items; not getting what you want from this system is not cause for a refund or additional prizes as the system works like this for everyone who buys these boxes. It's luck based. We will not be offering
any further assistance on this

You support hundreds of configurations for *** and you say because the *** is "custom" which it isn't that it isn't supported I want my money back for every single purchase I have ever made with Blizzard Entertainment

We have reviewed the matter again and we have arrived at the same conclusion. According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server. Blizzard has determined that the account shall
remain closed on the basis that the account was not compromised and its subsequent use of the unauthorized program. Furthermore, the account is not eligible for a refund of the requested services due to violation of the Terms of Use Though the program may have been used in a single player mode, we detected it was still used to modify the game in an unsupported manner This action is taken in accordance with the *** End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a *** account

Refunds for software purchases are only available if it was purchased within the last daysPlease note that theActivision-Blizzard refund process requires full box contents to be returned;there is no refund option available for partial components of a single boxedproduct (such as a Battle Chest)When calling the number below for a refund,please have your proof of purchase and purchase date available.If the software was purchased at your local retailer, you will need to contact the retailer and provide a receipt to get the product refunded. If you are in North America and wish tobe refunded for your purchase of the North American version of one of ourproducts, please contact Activision-Blizzard support at ###-###-####Thisnumber leads to an automated message that will explain the refund process.Please choose the appropriate option specific to the game for which you wish tobe refunded.Lastly, in our ongoing efforts toprovide the best customer service possible to our players, we have launched acustomer Service Web Site which will assist with a variety of issues. To get started, please visit:***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Blizzard has proven that, even for a player who owns EVERYSINGLEGAMEthat Blizzard has made, many of them Deluxe Editions, they do not value me as a customer and are entirely unwilling to provide me with a satisfactory resolution.I tried to keep this issue between us, but they blocked my ability to re-open my ticket regarding the matter, and have tried to silence my voice and quiet my dissatisfaction
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Hello I gladly accepting the offer but I dont think everything wil fit in email , I wanna send letterly every respond so u can judge yourself off how many stuff they accusing me from , I have spoke with *** ***, if u can send me her email adress so I can link her all the stuff?

Hello ***, Thank you for notifying us of your recent contact with our Customer Service departmentI understand your Diablo III license was recently closed, due to violating the Terms of Use I took a chance to look over your account, the action taken against your Diablo III license,
and your interactions with our Customer Service departmentYour account has been reviewed by multiple departments, including those outside of Customer ServiceUpon reviewing your account once more, I can say with certainty that this action was found to be accurate, and justifiedThat said, this action will not be overturned, due to the game license being involved in activities involving the use of Third-party programsThe use of programs of this nature is considered against the Terms of Use, which each player accepted upon entering the game for the first time I suggest you read over these terms, should you need further clarification on our stance: http://us.blizzard.com/en-us/company/legal/eula.html If you have additional questions, please let our support team knowBest of wishes!

Hello, We hope this message finds you well We have investigated the concerns regarding the Guild Transfer and Faction change placed on 9/17/ Our records show that the guild service was provided as detailed on our support article at https://us.battle.net/support/en/article/
The guild Iron Horde was moved from Vashj to Blackhand and changed factions successfully Your character, held guild leadership until 5/1/ At that time the character was dethroned due to inactivity as according to our Guild Master Dethrone feature at https://us.battle.net/support/en/article/300910.The Dethrone mechanic allows characters in the first ranks of the guild to take over leadership if the guild master goes inactive for daysAs this is an intended feature, and the character that took over leadership was a member in those ranks, it is not considered a theft of the guild As such restoration of guild master to your character or duplication of the currency or items in the guild bank at that time is not a service we would be able to offer.With the length of time that has passed since the purchase of the Faction change and Realm transfer, just over year, a refund would no longer be possible even as an exception.If you have further concerns please feel free to contact our Customer Service department, regrettably the requests here are outside the scope of the support offered

Greetings ***,We're read over your complaint, your recent support contacts, and have familiarized ourselves with your account history and the purchase in question It appears you purchased your copy of World of Warcraft: Legion on February 27, And you were seeking an exception to
our policy to have this product refunded Blizzard's policy for purchases is that all sales are finalThis is outlined in our Terms of Sale linked below However, we do understand sometimes that mistakes can sometimes be made or extenuating circumstances arise In these cases, we require that if this happens that our customers bring these issues to our attention immediately after purchaseWe can sometimes make exceptions and provide refunds outside of our stated policyBut these are best done as soon as possible after the purchase is completed Your purchase was made nearly months ago, and that is outside of our ability to assist We are sorry to say that we will not be providing a refund for this purchase To your thoughts regarding the changes made to World of Warcraft at the pre-expansion patchThese changes are made for all players, regardless of expansion level, patronage, customer history, or purchase history All of our players experience, and this is something that our long time players such as yourself should have come to understand and expect with this being the 5th expansion for World of Warcraft Thanks for reaching out to us, *** And thank you for your understanding. Terms of Sale: http://us.blizzard.com/en-us/company/about/termsofsale.htmlBlizzard EntertainmentCustomer Services

Hello, We have investigated this complaint by reviewing the account and responses that were sent regarding this item in World of WarcraftThe customer was contacted by a supervisor about this issue, and it was explained clearly that we are unable to restore this itemWe believe that all customers
should have the same opportunities and that the game remains fair for everyoneThis item is still obtainable within World of Warcraft and the customer can try to re-obtain it if they chooseWe have confirmed through the previous email communications that a supervisor is available for any further concerns that the customer may haveIt would be best to reach out to them to discuss this furtherThey are happy to discuss it via email or phone, if the customer wishes to reach outIf a phone call is the preferred method, please include a phone number and the best time to be contacted

Our customer service department verified that the customer did not complete the requirements needed for the “No More
Tears” achievement. An initial error was made in granting the in-game achievement “No More Tears” to the customer. When that error was
discovered by our
supervisor staff, we removed the in-game achievement from the customer’s account. In response to removing the achievement, we
have added days of compensation time to the customer’s account on November 11, 2014. We sincerely apologize for any
inconvenience caused if there is any additional support we can provide, please
contact our Customer Service department at: https://us.battle.net/support/en/article/contact

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, with one minor adjustmentDo not refund the *** ** *** expansion purchase if you are willing to grant packsAll I wanted was the lost bugged out *** *** to be reimbursed, which granting packs would accomplishI have notified *** who contacted me from Blizzard Support in regards to this matter, and let him know of my request to adjust the resolution to just granting packs and not refunding anythingI will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Greetings *** thank you for reaching out to usFrom my understanding of the situation a piece of loot was not awarded to the intended player, but I hope I can help clear up your concerns. From your previous support ticket *** we were not able to fulfill the request to swap the loot
Once Master Looter sends an item to a player it checks if it is an upgrade for the new owner to determine if it can be tradedIn this case the item was an upgrade so you could not give it to the other playerThis is working correctly in game so our Game Master team is not able to facilitate the swap. I am terribly sorry to hear this has caused some frustration and confusion between your guild matesWe value our players privacy so we will not reach out to them unless they contact usHowever you are more than welcome to share these responses to your guild mates to help answer their concerns. Thank you for your time Curtis and we wish you and your guild the best of luck in the future