Blizzard Entertainment Inc

We reviewed the account, [redacted], and confirmed that it is unlocked and available for use.  In
our ongoing efforts to provide the best customer service possible to our
players, we have launched a new customer Service Web Site which will assist
with a variety of issues.  To...

get
started, please visit: [redacted]

Blizzard Entertainment’s scope of support for the game Heroes of the Storm is intentionally housed on the community forums and in general we do not provide direct assistance for in-game technical issues.  However, we do provide support through the published articles on our Support Site which...

can be found on this page: [redacted] and on our Technical Support Forums found here [redacted]. We understand that technical issues can be frustrating and if this connection issue is affecting their play negatively, you can submit a callback request, request a live chat, or submit a ticket using this link: [redacted].   Be advised, that not all issues can be resolved through Customer Support.  For example, if the issue is related to a customer’s ISP or home network, you will need to reach out to your Internet Service Provider or hardware manufacturer for more assistance. In regards to the request for a restoration of Heroes League points that were lost due to disconnection, this is not a service that Blizzard Entertainment can provide no matter the cause of the loss.

We have investigated the issue and verified that the gametime purchased was unused.  However, it is the customer’s responsibility to manage their subscription and monitor their financial statements. It is important to note that a World of Warcraft subscription grants access to the game servers...

and the services purchased were successfully delivered.  Access and availability were never taken away during this period. In regards to the compensation we consider all digital sales to be final and refunds are not guaranteed as stated in our Terms of Sale found here [redacted]).  However, in this case the most recent charge made on 7/23/2015 was refunded.  Additionally, our Customer Support staff provided a free month of game time as well as an offer to provide six months of free time to the account at any point.   This offer still stands, however we will not be able to provide any additional refunds for the past unused time.

We have reviewed the matter witha supervisor and have determined that the account is not eligible for a cardrestoration. Please review our Hearthstone Refund and Restoration policy on ourwebsite at: https://us.battle.net/support/en/article/hearthstone-refund-and-restoration-poli...⇄ you would...

have additional inquiriesas to our Hearthstone refund policies, please contact Customer Service bysubmitting an in-game ticket.  If youwould like to report any bugs or errors in the Game, please visit ourHearthstone forums at: http://us.battle.net/hearthstone/en/forum/

Hello,We understand the concern is that the in-game match making feature in [redacted] is not as accurate as desired.  This system is a game-wide feature and as such would need to be addressed at the development level.  Game updates are made regularly to [redacted] by the developers, and they are always seeking to improve it.  These updates would also include changes as necessary to the match making feature.  Changing that feature for individual accounts outside that system's functionality is not a service we could offer.  Feedback on the current functionality and any bug reports have a specific path through the forums that we ask be used.  That is located at https://us.battle.net/forums/en/heroes/ and we encourage adding your voice there.Regards,Customer ServiceBlizzard Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this inaction and, if it does, will consider this complaint resolved.  It seems that they are unwilling to help, so they forever lose my business.  I am saddened by the fact that they can do this and get away with it, but it seems this is a lesson that to be learned: don't give Blizzard Entertainment anything because they'll take whatever they want, whenever they want.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would appreciate it if you could escalate this matter to a member of your management team, I have filed this complaint with the Revdex.com as I don't believe that your support staff (including senior members) are able to assist me with my issue. I once again assert that the decision made in relation to my account is incorrect, I am aware of the End User Licence Agreement and have not breached it in any form, I am unsure on what resulted in my account being flagged for cheating but am certain that it was made in error.Thank you and I look forward to discussing the wrongful closure of my account with a member of your management team.
Regards,
[redacted]

Hello,We understand you've been unable to play on your PS4 account of Overwatch. We strive to assist all of our players with our games, however there are certain limitations we experience in relation to consoles. In those cases, we provide assistance with linking your account, basic connection...

troubleshooting, and missing loot boxes. Beyond that, we ask you speak with Sony PlayStation Support. Their website is https://support.us.playstation.com/The above being said, we have looked over your Blizzard account and made some adjustments. Our hope is these will allow you to play your PS4 copy of Overwatch. If they do not, then you'll want to reach out to Sony and speak with them, as we are unable to determine why your console account is banned.Thank you for contacting us and have a good day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not sure how many ways to say I purchased a product and am now being denied its use. I expect a refund for a product that is no longer functional. A system that takes your money for a product and service and then refuses to provide that service and product and offers now refund is criminal.Keep the account suspended, I have no wishes to do business with Blizzard as I indicated. Refund the money
Regards,
[redacted]

The issue has been resolved no compensation is necessary, please cancel this complaint Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I did follow their procedure they outlined before I ever submitted a complaint to the Revdex.com. I did not get a resolution from them then, which is why I followed up with this complaint. So their response to my Revdex.com complaint is basically exactly what they had already sent me.  While I understand that their terms of service allows them to close my account, it does not allow them to steal products that I had purchased from them.  They sold me products, then closed my account so I no longer had access to them.  I would like them to either reopen my account so I have access to those products, or refund me for the purchase price of those products.  It is important to note that the game in question does not cost anything to play, so I am not asking for a refund for the game, merely items that  blizzard chooses to sell for in game use.  Perhaps blizzard would consider deleting my old account and establishing a brand new account and restoring those in game purchases rather than issuing a refund.  They had offered to remove the closed account for me so that I could continue to play the game on a new account, but this was unacceptable because I would lose my purchases.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Again you are wrong. I don't know how many times I have to repeat myself but you are wrong. I do NOT cheat. When my game is active it is me actively playing the game. There are false positives and you know it yet you won't admit it. You are not only [redacted] me out of my game time accusing me of something I did NOT do but you're also ripping me off of the money I paid for the game and the expansion. Had I been a cheater why would I be going through all this trouble to get my account back? I'm not a high level player. I'm not a clan leader or anything important. Again I'm just an old disabled vet that uses the game to occupy my mind when I'm alone. I am NOT a cheater and you people are wrong. I want my account activated or my money reimbursed.]
Regards,
[redacted]

Hello [redacted],   Thank you for continuing to express your passion regarding your Diablo III account. I took another chance to look over your account, and I’m confident when I say this action was not in vein. Your account was found to be involved in the use of Third-Party programs as previously mentioned.   The details were sent to your registered Battle.net account e-mail. Blizzard is unable to discuss the details of the action directly with you, due to the sensitivity of this information. Releasing details of an action of this nature to the public could potentially backfire us, in the sense that others would know our detection patterns for these sorts of actions.   I truly hope you understand our reasoning behind not releasing this information, and I suggest you read over the email that was sent to you at the time of the action for more details, as well as the Terms of Use that was previously sent to you.   Our Support Team is here 24/7; I highly encourage you to reach out to us should you have questions regarding a separate matter. Best of wishes!

An investigation into the allegations contained in the complaintof the customer has revealed that he was using his World of Warcraft account toexploit the game economy.   We discovered that one or more characters wereidentified exchanging, or contributing to the exchange of, in-game...

property (itemsor gold) to known exploitive accounts.  This exchange process negatively impacts theWorld of Warcraft game environment by detracting from the value of the in-gameeconomy.  As a result, the account wasterminated on 1/29/15.  A notice ofcount Closure was sent to the customer’s registered email address. As per the Battle.net Terms of Use located at, [redacted], states that, “Blizzard owns, has licensed, orotherwise has rights to all of the content that appears in the Service or theGames. You agree that you have no right or title in or to any such content,including without limitation the virtual goods or currency appearing or originatingin any Game, or any other attributes associated with the Account or stored onthe Service. Blizzard does not recognize any purported transfers of virtualproperty executed outside of a Game, or the purported sale, gift or trade inthe "real world" of anything that appears or originates in a Game,unless such transfer is made using a marketplace administered by Blizzard,including without limitation the Diablo III Real Money Auction Houses”Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment.  TheBattle.net Terms of Use is located at[redacted], which was accepted whenWorld of Warcraft was installed and the account(s) established states that, “Youare responsible for maintaining the confidentiality of the Login Information,and you will be responsible for all uses of the Login Information, includingpurchases, whether or not authorized by you. In the event you become aware ofor reasonably suspect any breach of security, including without limitation anyloss, theft, or unauthorized disclosure of the Login Information, you mustimmediately notify Blizzard by emailing [redacted].”We've found the above behavior is many times directly related togroups responsible for compromising World of Warcraft accounts; we take these issuesvery seriously. To better understand our position against exploitative activityand the risks involved, please review this article: [redacted]Any disputes of this action or further information on exploitive activity, pleasevisit the Account Administration Overview and contact page here: [redacted]

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions in the game.  When the account was logged into the gameserver, Blizzard’s system detected a third party program...

that has been prohibitedfor use in conjunction with Hearthstone (the “Game”) by Blizzard.  The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net Terms of Use Agreement which all subscribers agree to uponregistering an account to play Hearthstone, “You agree that you will not, underany circumstances:  (A.) use cheats,automation software (bots), hacks, mods or any other unauthorized third-partysoftware designed to modify the Service, any Game or any Game experience.”  For additional information on the Battle.netTerms of Use, please visit: [redacted]Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment.  TheBattle.net Terms of Use is located at [redacted] which was accepted when the Game was installed and theaccount(s) established states that, “You are responsible for maintaining theconfidentiality of the Login Information, and you will be responsible for alluses of the Login Information, including purchases, whether or not authorizedby you. In the event you become aware of or reasonably suspect any breach ofsecurity, including without limitation any loss, theft, or unauthorized disclosureof the Login Information, you must immediately notify Blizzard by emailing[redacted].”Due to use of the third party program, Blizzard terminated the account on 2/6/15.  A notice of Account Closure detailing theTerms of Use violation was sent to thecustomer’s registered email address on that day.    Any disputes of this action or furtherinformation on exploitive activity, please visit the Account AdministrationOverview and contact page here: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After attempting to do the proving grounds over 100+ times, I am convinced this is a flaw in your system.  When I go to the locations you specified, I find hundreds of complaints from similar druids all stating they can also NOT complete the content.  This is unacceptable to me as I regularly complete high end raids and dungeons without issue, but cannot complete these hellish 'proving grounds'  I have spent an inordinate amount of cash on this game, only to be stopped by your game mechanics.  Since I can no longer play the game due to your mechanics, I want a refund.  I will not accept any more suggestions, comments, or blame on myself.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Blizzard has reviewed the customer’sorder and it appears that the items were shipped on December 24, 2014.  We apologize if there were any delays inreceiving your items.    If there are issues with any of the orders,please contact customer service by submitting an ticket at:...

https://us.battle.net/support/en/article/contact

Prior to launch we announced that we are not doing updates to Xbox 360 and PlayStation 3 versions of Diablo III: Reaper
of Souls.  Our announcement was posted on our website at: http://us.battle.net/d3/en/blog/15157764/patch-support-confirmed-for-ps4%E2%84%A...⇄ /> As confirmed by our community representative: “Ultimate Evil Edition on last-gen console platforms will ship
with 2.0.5 content on the disc, and will be receiving a day 1 patch to
introduce 2.0.6 content. There are no plans, however, to provide ongoing patch
support for PS3 and Xbox 360 post-launch.
While we'd like to regularly deliver updates to the Xbox 360 and PS3 versions as well, there are enough differences
between console generations that it's not feasible to do so without impacting
our ability to deliver high-quality updates in a timely fashion”
If you require additional assistance in the matter, please contact our customer service department at: https://us.battle.net/support/en/article/contact
or if you would like more information regarding Diablo III: Reaper of Souls,
please visit our website at: http://us.battle.net/d3/en/forum/9582320/

On November 13, 2014, many
of our players experienced technical issues which prevented them from logging
into World of Warcraft.  Furthermore,
once players were able to log into the game, they experienced long queue times
to enter the game servers.  To resolve these
issues, our...

engineers had to apply several optimizations to our infrastructure
in order to improve performance.  We are
currently monitoring our servers 24/7 to ensure that everyone has an enjoyable
experience. 
 
In response, our
community representatives began issuing Warlords of Draenor Launch updates to
inform our players of any issues that are occurring.
 
Those updates can be found
on our World of Warcraft forums at:
http://us.battle.net/wow/en/forum/topic/15269358511
http://us.battle.net/wow/en/forum/topic/15270807748
 
Additionally, Blizzard
released a patch on November 17th, to address any bugs, crashes and
latency issues that might have occurred.  
Please visit our webpage at:
http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014
to review this information.
 
On November 18th, Blizzard addressed
the community regarding the recent launch issues.  We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15269759060
 
We have added five (5)
days of compensation time to all players that had an active subscription during
launch.  We sincerely apologize for any inconvenience
that may have been caused.  Thank you
very much for your understanding and patience during this time.  If there are any issues claiming the
compensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact