Blizzard Entertainment Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand how an accusation made & action taken is valid in any way without any sort of pertinent information provided.Is this not theft ?Closing an account bought & paid for without tangible reasoning.An accusation was made but no evidence at all has been provided to support it.Such things are necessary when that action is disputed as nothing more than fabrication.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I would like to update my claim. Blizzard got back to me as of yesterday and solved my problem, however I had to do a great deal of research to get in touch with them, and I do still believe they should have a number or email listed somewhere on their site where you can get in touch with their...

company if you have purchased a product from them and consequently have a need to contact them. I am surprised this is not legally required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Blizzard’s billing system does not allow two separate payment methods to be used to process the same order.  Before a purchase is finalized in Hearthstone and our other products, the payment method that will be charged for the order is indicated in the payment confirmation dialog box...

in-game.  In order to complete the transaction, the user must press a button that expresses their consent to usethe payment method that is listed in the dialog box.  Our records indicate that the user agreed to use their credit card as the payment method ofchoice.  As a result, the user’s credit card was charged $28.00 on 6/18/2015.   The resulting transaction was made in accordance with Blizzard’s Terms of Sale which can be found on our webpage at: [redacted]At this point in time the order in question has been refunded by Blizzard Entertainment.  In order to process this refund and reclaim the goods that had been gained, the account in question was temporarily locked to allow a reversal by our automated systems.  Our records indicate that the lock was removed the day of the refund and was accessed later that day.

Hello, We definitely understand the position that no one wants to have their account suspended, and it is not an action that we take lightly.  However in order to protect the integrity of our games, we will do so.  We have reviewed the matter again and we have arrived at the same...

conclusion.  According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when the account logged into the game server.  Upon review of the logs for the account, Blizzard has discovered that the access matches the customer’s normal play patterns.  Blizzard has determined that the account shall remain suspended until 2017-03-28 on the basis that the account was not compromised and its subsequent use of the unauthorized program.  This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account.  We do seek to assist whenever possible, but the nature of account actions does mean that we must limit the number of appeals we will investigate.  Multiple representatives verified the suspension was warranted in this case. As the suspension is a result of a violation of the End User License Agreement, a refund would not be a service we offer. Regards,Customer SupportBlizzard Entertainment.

On November 13, 2014, many of our players experienced technical issues which prevented them from logging
into World of Warcraft.  Furthermore,
once players were able to log into the game, they experienced long queue times
to enter the game servers.  To resolve these
issues, our...

engineers had to apply several optimizations to our infrastructure
in order to improve performance.  We are
currently monitoring our servers 24/7 to ensure that everyone has an enjoyable
experience. 
 
Starting on November 14, our community representatives began issuing Warlords of Draenor Launch
updates to inform our players of any issues that are occurring.
Those updates can be found
on our World of Warcraft forums at:
http://us.battle.net/wow/en/forum/topic/15[redacted]
http://us.battle.net/wow/en/forum/topic/15[redacted]
Additionally, Blizzard
released a patch on November 17th, to address any bugs, crashes and
latency issues that might have occurred.  
Please visit our webpage at:
http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014
to review this information.
 
On November 18th, Blizzard addressed the community regarding the recent launch issues.  We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15[redacted]
We have added five (5) days of compensation time to all players that had an active subscription during
launch.  We sincerely apologize for any inconvenience
that may have been caused.  Thank you very much for your understanding and patience during this time.  If there are any issues claiming the
compensation time, please contact Blizzard’s Customer Service department at: https://us.battle.net/support/en/article/contact

We will review any issues related to anycross-platform transfers.  However, wewill be unable to manually transfer any save states over to your console.  Blizzard Support does not have thecapabilities to transfer save data that is located on your manufacturer’sservers. Blizzard does...

not offer support forconsole versions of Diablo III: Reaper of Souls.  If you require additional assistance in thematter, please contact your console manufacturer: [redacted].  If you would like to post the bug on our DiabloIII: Reaper of Souls forums, please visit our website at: [redacted]

We have reviewed the matter again and we have arrived at the same conclusion.  According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected when all three accounts logged into the game server. Upon review of the IP logs for the accounts, Blizzard...

has discovered that the IP matches the customer’s normal play location.   In order to continue providing a fair and balanced play environment,  Blizzard has determined that the account shall remain suspended for the full duration on the basis that the accounts were not compromised and its subsequent use of the unauthorized program.  In addition, we are unable to provide a refund.  This action is taken in accordance with the Battle.net End User License Agreement [redacted]) which all users must agree to upon creating a Battle.net account.

Greetings,We have reviewed the complaint and request from [redacted] and we have reviewed his account and the associated account suspensions.  The suspensions to both World or Warcraft accounts are for violation of our EULA regarding the use of third party software, also known as "hacking" or...

"botting."  These programs are in direct violation of our EULA and they pose a threat to legitimate and fair gameplay for all of our customers.  EULA:  http://us.blizzard.com/en-us/company/legal/eula.html
[redacted] account has been reviewed by multiple agents and by our risk analysts and each review the suspensions have been deemed accurate and no overturn will be provided.   As these accounts have been found in violation of our policies and EULA, no monetary compensation will be offered.  Blizzard Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response to my complaint from Blizzard Entertainment Inc. is a prime example of redirection and deflection that I have been receiving since I encountered this issue. I have posted my issue in the forums; but as indicated in this response, Blizzard simply doesn't care or are not contractually obligated to do anything about the issue I presented. I have received no response to my post from any of the developers to date regarding this faulty service and no solution or support from [redacted]. All that I have received is just a consensus from the Diablo 3 community that this transfer service is faulty and not the best design.As a customer of Blizzard Entertainment Inc. I am disappointed that a company whose livelihood and experience with user accounts in games such as World of Warcraft would recognize the importance of account integrity and redundancy. They shouldn't have to be reminded to appreciate and honor the time that people put into their products. It is quite clear that Blizzard Ent. is more inclined to brush this under the carpet than work with their customers to find an amicable solution or compromise, or actually fix their service.There is no customer support for console versions of Diablo 3. There is no solution presented. There will be absolutely no resolve to my complaint. There will be no further purchases of Blizzard products for myself.Based on my interaction with Blizzard on this issue and the absence of any customer support, many acquaintances of mine won't be purchasing any existing or future products of Blizzard Entertainment.[redacted]

Our staff has reviewed the issue and has determined that the cause of the problem is with 3rd partyadd-ons that the player is using in conjunction with World of Warcraft.  We advise that you uninstall and patch anyadd-ons that you are currently running.If that does not resolve...

the issue, please submit at ticket to customer service by submitting an in-gameticket at: [redacted]We apologize for any inconvenience caused.

We understand that ongoing in-game harassment can be distressing which is why Blizzard Entertainment’s Customer Support Department has policies and procedures to address harassment of this type.  These policies focus on penalizing the person who has violated our in-game policies and Terms of Use.  It is not necessary, recommended, or encouraged to transfer or rename a character if one is the victim of harassment.   This is because it will not dissuade or prevent harassment from occurring.  Instead, we ask that the customer report any ongoing in-game harassment to our Customer Support staff and ignore the offending player.  This prevents any communication between the two parties across the entire account.  If this ignore is somehow bypassed, we encourage our customers to report this as soon as possible as this circumvention is not tolerated and can merit stiffer in-game penalties. If this customer decides to return to playing World of Warcraft and they are harassed in any way, we ask that they please utilize the aforementioned avenues to report the harassment and protect themselves from further in-game harassment.

We here at Blizzard are gamers ourselves, we know how important it is to make the most of your time when you want to sit down and play your favorite games.  However, Blizzard is unable to provide compensation to a World of Warcraft subscription for time spent downloading or...

installing an update to the game as we do not guarantee that the service will always be available. This is outlined in the World of Warcraft Terms of Use ([redacted]) in section 11. Warranty Disclaimer: “THE GAME AND THE SERVICE ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS, AND BLIZZARD DOES NOT WARRANT THAT THE GAME OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE”.  If you are having trouble auto-updating the game using the Battle.net App please reach out to our Customer Support department using this link: [redacted].  Our support staff is more than happy to provide additional troubleshooting or general information regarding the update features of the Battle.net App.

Greetings,This issue has been reviewed by multiple account representatives and each time the same conclusion has been reached.  Refund will not be offered for the associated purchases.  Blizzard Entertainment's policy for purchases is that all sales are final. This messaging is presented on the purchase window for any product and it is outlined in our posted Terms of Sale:   http://us.blizzard.com/en-us/company/about/termsofsale.htmlDue to the length of time between purchase and refund request, we are unable to make any exceptions.

Greetings! Our Customer Support uses a callback system which allows us to route specific issue types to our Customer Support staff so that all concerns are handled quickly and efficiently.  This has the added benefit for our customers in that they do not need to wait on hold to speak to a...

Customer Support Representative.  It also allows us to offer alternative contact methods like Live Chat that can be used to resolve many issue without a phone call.  We have arranged for a member of our Technical Support team to contact you today by phone to troubleshoot your concern at 4 PM Central Time.  If they are not able to reach you, you will receive a response to a support ticket we will be making for you on our Support Site.  You can reference this ticket once it has been created and answered by logging in here: https://us.battle.net/support/en/ticket/status.  For future issues, you can reach our Customer Support by submitting a help request after selecting the relevant choices here: https://us.battle.net/support/en/help/.  Please note that live support is not always available.

We have reviewed the account to ensure accuracy.  When the account was closed, all payment information was removed from the account. There have been no charges on this account since August 10, 2016, which was 8 days before the account termination.  Again, the account was closed due to breach of contact and violation of our Customer Support Interaction policy that governs the behavior in customer/business interactions.  Customer was repeatedly warned about this behavior, and despite these warnings, continued the behavior.  Due to this, the account was closed and our business relationship was terminated.  EULA: http://us.blizzard.com/en-us/company/legal/eula.htmlCode of Conduct:   https://us.battle.net/support/en/article/200527Blizzard Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.According toe the Blizzard terms of use that you linked, Section A-7 says:Governing Law.The Terms of Sale shall be governed by and construed in accordance with the law of the State of Delaware, excluding its conflicts of law rules and excluding the UN Convention on Contracts for the International Sale of Goods.According to 15 U.S. Code § 1125:(1) Any person who, on or in connection with any goods or services, or any container for goods, uses in commerce any word, term, name, symbol, or device, or any combination thereof, or any false designation of origin, false or misleading description of fact, or false or misleading representation of fact, which— (A) is likely to cause confusion, or to cause mistake, or to deceive as to the affiliation, connection, or association of such person with another person, or as to the origin, sponsorship, or approval of his or her goods, services, or commercial activities by another person, or (B) in commercial advertising or promotion, misrepresents the nature, characteristics, qualities, or geographic origin of his or her or another person’s goods, services, or commercial activities, shall be liable in a civil action by any person who believes that he or she is or is likely to be damaged by such act. When you advertise a loot box, saying the credits you get from the box can be used for "any specific cosmetics you want," any person would interpret that as "any specific cosmetics you want," not certain cosmetics, not a few cosmetics, but "any specific cosmetics you want."
Regards,
[redacted]