Blizzard Entertainment Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an compleet lie , like the other lies they say to save there as , I have every single email saved since im banned , where they claim over diffrent things i've done included the new one now : cheater? automatic programs...I can send u all diffrent emails where the acuse me wrong and diffrent opjects everytime.specialists : basic exployes have checked it and gave me auto repliesanother lie took me over a month to have a conversation with them because they claimed to revealed my case when all I getted where auto replies or giving other things it could be what i've done I got letterly emails with over options what it could be , first it was Goldselling then exploiting the server , then exploiting the game enocomy, credit-card fraud and I can keep goingi even bought a new account played till max level on it and then I got banned not days later that I have tried the same thing? again I have all emails so I can link every detail with prove
Regards,
*** ***

Hello, We definitely understand that there will be disagreements over whether a suspension is warranted We have no desire to unnecessarily or unfairly hand out suspensions or account closures We will do so however to protect the integrity of our games We do account for unintentional triggering of bugs in our investigations In this case the abuse of the bug was repeated enough that we felt the suspension was warranted Should a bug be discovered we ask that it be reported at http://us.battle.net/forums/en/overwatch***/ Use of bugs to gain an advantage over other players is a violation of the End User License Agreement(http://us.blizzard.com/en-us/company/legal/eula.html), communication beyond those terms should not be expected as not all situations will lend themselves to advanced notice. Regards,Customer SupportBlizzard Entertainment

Upon review of the customer’s allegations, it may appear that the customer’s creditcard information may have been compromised and used on our systemPlease takecomfort in the fact that we do not take fraud lightly and we will work withyour bank to investigate and refund any unauthorized
charge(s)We ask that youcontact your financial institution and request that they contact us at [email protected] so that we can work directly with them to investigateand refund any and all unauthorized chargesThe reason we request that yourfinancial institution contact us is to verify the credit card information andto check the status of any chargeback(s) which may have been filed.If your bank does not wish to contact us, please provide your financialinstitution’s name and if possible, the number to the local branch andmanager’s name.There are generally two ways for unauthorized charges to be refunded to your account1) Your financial institution files a chargeback for any unauthorized charges(s)2) Your financial institution contacts us and we will work directly with them torefund the unauthorized transaction(s) on our end (this is usually quicker thana chargeback)We also encourage you to contact your local law enforcement to investigate whoused/how your card information was obtainedIf you contact your local lawenforcement office, please provide them with the [email protected] email address as a subpoena will need to besubmitted to provide law enforcement with personally identifiable informationto assist in their investigation

Greetings,Thank you for contacting us today We have reviewed the customer's account and the contacts to our customer service department The customer had contacted us because he had purchased a character boost services for World of Warcraft errantly, and was requesting a refund
Our stance in a majority of these cases is that all sales are finalThis is outlined in our Terms of Sale and it also prompted at the time of purchase Due to the prompts on screen, notifications of there being a charge about to be applied, we feel that there are sufficient safeguards in place to prevent most errant purchases. However, upon reviewing the customer's account and contacts, it does appear there was some confusion, and the customer being a new player may not have been fully familiar with out in-game boost and purchasing systemsCoupled with some problems during the initial contact, we would like to offer the customer a full refund for the product purchased of $Additionally we are removing any stored payment methods from the customer's account.Additionally, we know that the customer had some unpleasant experiences with our support staff, and we have sent that feedback to the managers of each individual agent that was interacted with so that coaching can be done to avoid any unpleasant contacts in the future. If there are any questions or concerns, we'd like the customer to respond to the email that we have sent from our customer service department specifically about this issue. Blizzard EntertainmentCustomer Serviceshttp://us.battle.net/support

On 12/6/14, our customer support department removed the authenticator from the customer’s account. If you are unable to log into the account,please reopen the ticket and we will be more than happy to assist you. In our ongoing efforts to provide the best customerservice possible to
our players, we have launched a customer Service Web Sitewhich will assist with a variety of issues. To get started, please visit: https://us.battle.net/support/en/article/contact To protect your account fromunauthorized access, we have developed free authenticators that you can use ifyou have a mobile deviceIf you wish to download a free authenticator, pleasevisit https://us.battle.net/account/support/mobile-auth-download.html

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Seems unfair to me I am not happy with this resolutionEven after great lengths and no money loss from them, they stand to reject a refund on a pre-ordered itemI don't see how this is acceptable

On November 13, 2014, many of our players experienced technical issues which prevented them from logginginto World of Warcraft. Furthermore,once players were able to log into the game, they experienced long queue timesto enter the game servers. To resolve theseissues, our engineers
had to apply several optimizations to our infrastructurein order to improve performance. We arecurrently monitoring our servers 24/to ensure that everyone has an enjoyableexperience. In response, our community representatives began issuing Warlords of Draenor Launch updates to inform ourplayers of any issues that are occurring.Those updates can be found on our World of Warcraft forums at:http://us.battle.net/wow/en/forum/topic/15***http://us.battle.net/wow/en/foru...⇄ Blizzard released a patch on November 17th, to address any bugs, crashes andlatency issues that might have occurred. Please visit our webpage at:http://us.battle.net/wow/en/blog/16561637/603-hotfixes-november-17-11-17-2014...⇄ review this information.On November 18th, Blizzard addressed the community regarding the recent launch issues. We posted this message on our forums at: http://us.battle.net/wow/en/forum/topic/15***Blizzard has reviewed the matter and has issued a refund forthe pre-order for Warlords of Draenor in the amount of $49.99. Please allow 7-business days for therefund to appear on your credit card. Additionally, we have issued a refund for the subscription time that wascharged on November 2, in the amount of $14.99. For any inquiries regarding the status of therefunds, please contact customer service at: https://us.battle.net/support/en/article/contact

Hello ***, Thank you for continuing to express your concerns on this matter; we completely understand your frustrationAs we stated previously, we want nothing more than to assist you, however, in this case it just is not possible. As much as we want to help you, we simply can't due to the fact that it has been over years; our logs have expired, therefore we cannot verify anything that occurred back then to be able to assist you. I hope you understand ***If you require more assistance, please contact our Customer Service departmentBest of wishes! Regards,Blizzard Entertainment

Hello ***, Thank you for continuing to express your concerns on this matter; we completely understand your frustrationIt is true that the Vote Kick system has changed many times over the years; we're not denying that at all. With change, it's for issues to arise, however, these issues can only be addressed if they are reported to our developersFor an in-game mechanic to be improved, there must be a sufficient amount of reports of it not working properly, either on our forums, or via the in-game bug report featureWithout this, improvements cannot be made I highly encourage you to post your concerns on the WoW Forums (http://us.battle.net/forums/en/wow/) as this route will get other players' attention on the matter, which in return will result in the feedback getting forwarded to the development team for reviewIf you have friends that feel the same way about the Vote Kick system, I suggest you get them to post on your forum topic as well, to get as much attention on this matter as possible. If you require assistance with anything else, feel free to contact Blizzard's Customer Service departmentBest of wishes! Regards,Blizzard Entertainment

An investigation into the allegations contained in thecomplaint of the customer has revealed that the account was found to be employinga third party program that modifies the actions in the game. When the account was logged into the gameserver, Blizzard’s system detected a third party
program that has beenprohibited for use in conjunction with World of Warcraft The use of theseprograms harms the game environment and gives the player unfair advantages overother players. According to the Battle.net End User License Agreement whichall subscribers agree to upon registering an account to play World of Warcraft: Blizzard may revoke your license to use Battle.net and/orthe Games if you violate, or assist others in violating, the licenselimitations set forth belowYou agree that you will not, in whole or in partor under any circumstances, do the following:iiCheating: Create, use, offer, advertise, make availableand/or distribute the following or assist therein: Cheats; i.emethods, not expressly authorized byBlizzard, influencing and/or facilitating the gameplay, including exploits ofany in-game bugs, and thereby granting you and/or any other user an advantageover other players not using such methods; Bots; i.eany code and/or software, not expresslyauthorized by Blizzard, that allows the automated control of a Game, Battle.netand/or any component or feature thereof, e.gthe automated control of acharacter in a Game; Hacks; i.eaccessing or modifying the software of a Gameor Battle.net in an manner, not expressly authorized by Blizzard; and/or For additional information on the Battle.net End UserLicense Agreementplease visit:*** In regards to the requested refund the other account iscurrently active and it has been played onFor this we will not be offering arefund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First off I NEVER PREordered *** from BlizzardI purchased a physical copy from ***So the issue is only partly completed,
HOW DO I KNOW THE COPY and it's associated CD-Key I PURCHASED Will work????????
How they got a preorder from my account I have no idea
As far as I can see this just fudged the issue more

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not wish to have any further communication regarding this incidentI will never accept Blizzard's accusations against me, I've worked in customer service and technical support for over years and honestly this is the worst customer service I have witnessed to this dayCustomer Service and Tech Support personnel are support to HELP the customer/clients, not badger them with accusationsAlthough my children and I will not be playing this game any more (my decision to cancel all subscriptions), I am at peace knowing I did nothing wrong and I will continue to stand by my wordAgain, do not reply to this comment and feed any moreI have nothing more to say, as my time has been wasted enough, trying to get some justice
Regards,
*** ***

Our representatives informed the customer that we're unable to verify through logs in this game specifically (Diablo 3) whether an item was obtained, nor do we have the ability to manually grant the customer the desired itemThe issue seems to stem from a disconnection on the customer's side which
caused a database revert which we cannot reset"

Hello,We are sorry to hear you had an issue with an item purchased at a physical eventWe try our best to accommodate all requests received in a timely mannerWe are happy to see you were able to get a return label and send the hat to usWe had an unforeseen delay with our gear store maintenance
During that time, our warehouse has been unable to process shipmentsI reached out to our gear store team directly and was able to place an order for a new hat for youIt is on the way! I will email you separately with the order information.Thank you for reaching out to us and I hope you enjoy your hat!Best Regards,Blizzard Entertainment

We are aware of the impact that one player's actions and behavior can have on another playerThis is why we provide functionality in-game that allows one player to block communications with another. Additionally, we investigate all reports of behavior that may violate our policiesThis
includes any circumstances where a player attempts to bypass the ignore functionalityWe consider this type of behavior to be ongoing harassment and we treat it very seriously.The results of any investigation will vary based on context. This context includes the severity of the behavior and the standing of the account. Repeated violations lead to escalating penaltiesIf an account was in good standing, they may first receive a warning or a short suspensionTo protect the privacy of our players, we do not disclose the results of our investigations including any penalties that we applied.If one player is harassed by another, they should place the other party on ignore and report the chat to the CS staffIf the reported player attempts to bypass the ignore functionality, each attempt should be reportedIf we find repeated violations, any penalties applied will quickly escalate to longer durations.We must stress that we will take action for all policy violations, in-game or on the forums, that we find in the course of an investigationThis includes any inappropriate chat that the reporting player may have used themselvesThe negative actions of one player do not excuse the actions of another; we hold all involved parties to the same standardsWhen reporting these issues to our staff, please follow the policies for forum posting and in-game behavior.Last, if a player ever feels that they are in physical danger, or that a credible threat has been made against them or a loved one, they should contact their local authorities immediatelyWe are not able to investigate or take action against behaviors outside of the game and these types of reports are best addressed by law enforcement officials

Hello, We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs the account intentionally and repeatedly exploited a bug in the game mode for Overwatch called Lúcioball Details of the announcement can be found here,
http://us.battle.net/forums/en/overwatch/topic/*** While we understand that bugs will sometimes be unintentionally discovered, repeated use of those bugs to harm the experience of fellow players is a violation of our End User License Agreement Once the specified time has passed the account will be accessible again.This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account Hopefully that clears up any confusion caused in the matter.Regards, Customer SupportBlizzard Entertainment

Greetings,We apologize if there was any missed conmunication regarding the action taken against the account Below is the original email that was sent regarding the recent suspension.-----------------------------Greetings Matt,Account Name: ***Account Action: Hour SuspensionOffense:
Violation of Game Master Interaction PolicyThe account listed above has violated the Game Master Interaction PolicyThis policy prohibits verbal and physical harassment of Blizzard Entertainment staffRepeated violations of this policy can result in severe penalties for this account.***DESCRIPTION OF VIOLATION***Continuing to submit tickets regarding feedback, which you've already been educated we do not accept, as well as being belligerent towards our staff.The use of foul or abusive language directed at the Game Master staff is inappropriate and unproductiveWhile we admire passion from our players, communication must be respectful.We respect and admire the passion of our playersWe also respect the feedback they have to share with us about game balance and designHowever, the Game Master staff is unable to implement changes to a game or serviceThe Game Master staff is available to address issues preventing our games and services from functioning as they are currently designedExamples of issues that Game Masters can assist with include technical troubleshooting, compromised account investigations, and in-game harassment reports. Our development teams are happy to receive constructive feedbackPlease review the following article on how to share suggestions directly with our development teams: https://battle.net/support/article/300739For more information, please review the Game Master Interaction Policy and the Battle.net End User License Agreement.Game Master Interaction Policy: https://battle.net/support/article/200527Battle.net End User License Agreement: http://blizzard.com/company/legal/eula.htmlThank you for your time and for your understanding in this matter.-----------------------------As for specific details, an example of such is included below This was a ticket that was submitted after repeated requests that feedback be submitted using the correct channels, and not by submitting tickets to the support staff The Game Master staff is unable to implement any changes to the game, nor are they able to pass feedback up to the developers
*** *You know, I searched every place I could think of on the web before opening a ticket about thisIcy Veins, Wowhead, your own site, and a number of search engine searches and found absolutely NOTHING about thisYour display DOES indicate there is only ONE point for the Empowered *** and NO PLACE does it indicate that there is a "next rank" to it. So I want you to submit this issue to your developers (again, do not ask me to because that's why I'm talking to you), and suggest to them to make it CLEAR that you can add more points up to The simple solution would be something like "Next Rank 5.5% Cost 1,915,000" displaying thereAs it is now, and to repeat myself, THERE IS NO INFORMATION INDICATING THIS ANY PLACE.Hopefully this further clarifies our stance.Regards,Customer ServiceBlizzard Entertainment

We have reviewed the matter again and we have arrived at the same conclusionAccording to Blizzard’s internal logs, the records show that this account was involved in harmful in game exploitation. Blizzard has determined that the account shall remain closed on the basis that the account was
not compromised and all actions were done during legitimate account accessFurthermore, the account is not eligible for a refund of the requested services due to violation of the Terms of Use (http://us.blizzard.com/en-us/company/legal/wow_***)This action is taken in accordance with the Blizzard End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Blizzard account

Upon review of the customer’s allegations, it may appear that the customer’s creditcard information may have been compromised and used on our systemPlease takecomfort in the fact that we do not take fraud lightly and we will work withyour bank to investigate and refund any unauthorized
charge(s)We ask that youcontact your financial institution and request that they contact us at *** so that we can work directly with them to investigateand refund any and all unauthorized chargesThe reason we request that yourfinancial institution contact us is to verify the credit card information andto check the status of any chargeback(s) which may have been filed.If your bank does not wish to contact us, please provide your financialinstitution’s name and if possible, the number to the local branch andmanager’s name.There are generally two ways for unauthorized charges to be refunded to your account1) Your financial institution files a chargeback for any unauthorized charges(s)2) Your financial institution contacts us and we will work directly with them torefund the unauthorized transaction(s) on our end (this is usually quicker thana chargeback)We also encourage you to contact your local law enforcement to investigate whoused/how your card information was obtainedIf you contact your local lawenforcement office, please provide them with the *** email address as a subpoena will need to besubmitted to provide law enforcement with personally identifiable informationto assist in their investigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[You do not protect the integrity of your games by wrongly suspending players who have spent have their life and thousands of dollars on your gamesYou wrongly did so because rival players coordinated a mass report because they were unable to win legitimately, and you cavedI provided all the evidence proving this in my last responseThat shows a lack of integrity among other thingsYou have been unable to prove your claims against me and I have provided several pieces of evidence against youThere are videos from many angles and common sense itself is against youIf you did not view the evidence within my previous response, I suggest you do soTheres a lot.To quickly recap, I am being wrongly accused of "using server lag as a weapon"That makes absolutely no sense technically, and the evidence shows this to not be the caseAll players would lag the same, as is shown in every video angleI am also being accused of single handedly causing the server to crash during a time where you have nearly people fighting and thousands of connectionsThe server crashes on its own at those numbers, and in fact is still crashing to this day in encounters half that size without me even present, and the lag also persists to this day without me presentTo try and pin it on me is laughableI am connections in a sea of thousands, and there is nothing I could do to cause a crash or lag by myselfNobody buys that narrative because it is insaneI have provided a lot of evidence proving my case, and no evidence has been provided against me that shows even the slightest suspicion because none existsThrough my contact with Blizzard so far, the only thing provided against me as evidence are the same videos that the rival players included the day I was suspendedThey only show traditional world pvp, nothing against me, and I then provided my video viewpoint in the exact same encounters to further counter the claimSome of the same pieces of evidences I included in my last responseAny investigation done into this will prove me innocent.Soon I will be taking and documenting a polygraph test at my own expense to prove without a doubt that the terms agreed to to use my World of Warcraft accounts were not violated in any way, further proving that the claims against me are unfoundedThere is no possible way you can beat thatThis would be a lot better for everyone if you just treated your customers rightI'm not asking for much, just for Blizzard to admit they made a mistake, apologize, and fix itThank you.]
Regards,
*** ***