Blizzard Entertainment Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have reviewed the actions taken on the account and found they were taken correctlyAccording to Blizzard’s internal logs, an unauthorized third party logged into the game server and participated in competitive Player vs Player matches in-game In order to maintain a fair
and balanced play environment, Blizzard Entertainment has taken the actions against this account in accordance to the Battle.net End User License Agreement (***). As these actions were taken correctly, we are not able to provide compensation or reinstate the customer’s eligibility for in-game rewards given to top performers in Arena Season in World of Warcraft

We have reviewed the matter again and we have arrived at the same conclusion. According to Blizzard’s internal logs, the records show that an unauthorized third party program was detected on both accounts when logged into the game server. Upon review of the IP logs for
these accounts, Blizzard has discovered that the IP matches the customer’s play location. Additionally, several in-game tests were performed by Blizzard’s staff that showed that the actions on the accounts were automated by a third party application. Blizzard has determined that the accounts shall remain closed on the basis that the accounts were not compromised and its subsequent use of the unauthorized program. This action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html)which all users must agree to upon creating a Battle.net account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Greetings ***,Thank you for contacting usWe have reviewed your complaint, request, and your submitted support tickets and subsequent responses The issue you have reported is that you had entered into a loan agreement with another player, whereby you gave him *** *** in exchange for
*** *** the following day This type of agreement is what we call an "unsupported transaction" meaning that we do not support in anyway the recovery of losses for this type of agreement This was a social interaction, one that is not governed by the in-game mechanics of *** ** ***. For unsupported transactions, we recommend using extreme caution when entering into agreements with people that you do not knowIn the future, please be extremely careful with whom you do business Don't give large sums of gold to someone you have never met before. I'm sorry we could not assist with this matter, *** We will not be issuing any game time or *** *** as compensation for the loss of *** *** here, since this is not a supported transaction.To help protect yourself and educate yourself, please review our stance on in-game scame: https://us.battle.net/support/en/article/avoiding-ingame-scamsBlizzard Entertainment

We have reviewed the matter again and we have arrived at the same conclusion According to Blizzard’s internal logs, the records show that the closed accounts were involved with economy abuseUpon review of the logs for the accounts, Blizzard has discovered that the access matches the
customer’s play patterns. Additionally, several in-game tests were performed by Blizzard’s staff that showed that the penalties are correctBlizzard has determined that the accounts shall remain closed on the basis that the accounts were not compromised during the exploitation of the in game economyThis action is taken in accordance with the Battle.net End User License Agreement (http://us.blizzard.com/en-us/company/legal/eula.html) which all users must agree to upon creating a Battle.net account

Hello, Thank you for taking the time to bring the matter to our attention It definitely seems a situation rife with confusion and we do apologize for any frustration caused in the matter We have reviewed the purchase history for the customer account We show there was a
USD purchase made on 12/for order number #*** That processed however, when digital purchases are gifted, it can take up to hours to deliver as there are extra internet fraud checks our systems go through to protect customers Funds are not collected by the vendor immediately, but banks and financial institutions do set the requested funds aside This order was requested to be refunded when a second order for the same item was made under order #*** hours later.We do show the code for that order #*** claimed on the friend's account, it is currently accessible and a level pet The first code was likely removed after the refund was done on the first order, this would have been intended as once funds are returned for a code purchase, it is deactivated automatically The second code remains active and is giving access to the desired pet We do not see record of a third order that would account for another charge after the 25th If there is a second entry on the original payment method it may be a Credit rather than a Debit, as that time frame does line up with a refund processing.If it is a second debit dated after 12/26, please send a digital screenshot or copy of both of the debits on the financial institution's statement to [email protected] so that we can review and investigate further Place in the email subject or Body the Revdex.com case number #*** for reference.Regards,Customer SupportBlizzard Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Blizzard has the responsibility to protect its players from constant harassment and bullying Therefore they need to own up and investigate these instances and get back to us within days to find a solution that everyone will be happy about at the present time the harassment continues and Im conly seeing players banned for minutes That is it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This is NOT an answerThis is just typical cut and paste of their policies that all players recieveWe see this day in and day out from ALL Game Masters.This is NOT them taking care of their problems.This is what they tell every ticket that is put in to Blizzard Customer Service, every time, and I have over PAGES of this type reply on my account.Every time we(players) use this "right click system" nothing is done
about itWe still see the same toxic players, spewing their garbage,
bullying, hate, real life threats such as "telling people to bathe in bleach" and "People need to be sterilized" day after day after dayWe have rumors of one player
having been "right clicked" over 30,times!! Now this is something I
cannot prove, but knowing the player, I can believe it.It is THIS type action that has made me bring this to the Revdex.com.Also this answer does NOT solve the original problem I brought up to the Revdex.com in the first placeThe insulting character names with "tard" at the end of them., namely "***" and "***"Their Game Master "***" Even went as far to say: (see attached screen shot)"When it comes to what is deemed offensive for the game is the decisions on those policies are made by Blizzard, and to an extent, are influenced by the WoW community as a wholeI will take you at your word on the number of characters in-game with those names, but that mostly just reinforces that the majority of the WoW community don't find the name offensive."Did that Game Master tell me basically that even tho it might be against their policies, but if the community doesn't think its bad, then it isn't??

Blizzard has reviewed the customer’sorder and it appears that the items were shipped in three differentpackages. According to the tracking information,one package was shipped on 12/21/and the other two packages were shipped on12/23/14. If there are issues with anyof the orders, please
contact customer service by submitting an ticket at: https://us.battle.net/support/en/article/contact

Greetings ***,The forums are not meant as the primary source of support; posts here will not garner any sort of guaranteed response Both of the topics that were posted included either masked or direct uses of vulgarity, profanityThese things, regardless of the assistance needed, are not appropriate for the forums Instead, if you do desire to have a direct, one-on-one conversation, there is a better method of receiving support.That would be the ticketing system, which I can see you have used in the past I’ve sampled your tickets in the past week; even in the one you submitted today, there has been nothing reported in terms of a technical or gameplay issue Our support staff, through webchat, are willing and able to assist you with these issues A ticket, however, needs to be submitted in order for them to do so. I would like to stress, ***, that we still have not received any mention of your core issueThe contacts through the support site, as well as through our forums, contained only either appeals to your suspension, or the voicing of an opinion that did not involve an actionable problem If you still need support, please put in a webchat or call back ticket so we can address your issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
John (thomas) Wyler (ferrell) P.SI contacted them earlier and this offer was already processed and completed, I was unable to figure out how to cancel my claim with the Revdex.com, so at this time I would like to apologize to both companies and thank them both for their understanding

An investigation into the allegations contained in the complaint of the customerhas revealed the Account was found to be employing a thirdparty program that modifies the actions in the game. When the account was logged into the gameserver, Blizzard’s system detected a third party program
that has beenprohibited for use in conjunction with World of Warcraft (the “Game”). The use of these programs harms the gameenvironment and gives the player unfair advantages over other players.According to the Battle.net End User License Agreement which all subscribers agree toupon registering an account to play World of Warcraft:Blizzard may revoke your license to use Battle.net and/orthe Games if you violate, or assist others in violating, the licenselimitations set forth belowYou agree that you will not, in whole or in partor under any circumstances, do the following:ii. Cheating: Create, use, offer, advertise, make available and/or distribute thefollowing or assist therein:1. Cheats; i.emethods, not expresslyauthorized by Blizzard, influencing and/or facilitating the gameplay, includingexploits of any in-game bugs, and thereby granting you and/or any other user anadvantage over other players not using such methods; Bots; i.eany code and/or software,not expressly authorized by Blizzard, that allows the automated control of aGame, Battle.net and/or any component or feature thereof, e.gthe automatedcontrol of a character in a Game;3. Hacks; i.eaccessing or modifyingthe software of a Game or Battle.net in an manner, not expressly authorized byBlizzard; and/or4. any code and/or software, notexpressly authorized by Blizzard, that can be used in connection with theBattle.net client, Battle.net, a Game and/or any component or feature thereofwhich changes and/or facilitates the gameplay;Even if this behavior is the result of a third party accessing theaccount instead of the registered user (for example, a friend, family member,or leveling service) then the account can still be held responsible for thepenalty because of the impact it had on the game environment. Asper the Battle.net End User License Agreement, “You are responsible formaintaining the confidentiality of the Login Information, and you will beresponsible for all uses of the Login Information, including purchases, whetheror not authorized by youIn the event you become aware of or reasonablysuspect any breach of security, including without limitation any loss, theft,or unauthorized disclosure of the Login Information, you must immediately notifyBlizzard by emailing ***”For additional information on the Battle.net End User License Agreement pleasevisit: ***Due to use of the third party program, Blizzard suspended the account for sixmonths starting May 13, 2015. A noticeof Account Suspension detailing the violation was sent to the customer’s registered email address on that day. Any disputes of this action or furtherinformation on exploitive activity, please visit the Account AdministrationOverview and contact page here: ***

An investigation was conducted on behalf of the customer’s Diablo III account. Uponconclusion of the investigation, it was discovered that the Account was foundto be employing a third party program that modifies the game. When the account was logged into the gameserver,
Blizzard’s system detected a third party program that has beenprohibited for use in conjunction with Diablo III by Blizzard. The use of these programs is a violation ofthe Battle.net Terms of Use since it harms the game environment and gives theplayer unfair advantages over other players.According to the Battle.net Terms of Use Agreement which all subscribers agree to uponregistering an account to play Diablo III, “use cheats, automation software(bots), hacks, mods or any other unauthorized third-party software designed tomodify the Service, any Game or any Game experience”. For additional information on the Battle.netTerms of Use, please visit: ***Under these circumstances, the account was terminatedon 2/6/15. A notice of Account Closuredetailing the Terms of Use violation was sent to thecustomer’s registered email address on that day. Any disputes of this action or furtherinformation on exploitive activity, please visit the Account AdministrationOverview and contact page here: ***

Previous attempts to unlock the account were denied due to none of the documentation sent to us match information on the accountHowever the Customer did submit a proof of purchase and we would like the opportunity to discuss this with themIf the customer would like the information on the account
updated please have them email *** Please have customer include their first and last name and an updated email address they have access toIf customer would like to discuss this issue over the phone we can arrange a call back if they include their phone number in the email

Greetings,We have reviewed the customer's complaint and previous contacts to our support department Our understanding is that the underlying issue was a lack of messaging that Gear Store coupon codes could not be used on certain items on the Gear Store These items, sometimes called
"premium" items such as keyboards, statues, mice, and headsets are not eligible for discounts.We are aware that the Gear Store site does not have messaging regarding these premium items, but this is something we are actively pursuing on getting changed for our customers so that we can hopefully eliminate any frustration on future contacts. Regarding the requested code that was given to you that was supposed to work for the item We have reviewed that particular contact and reviewed the transcript of the phone call It appears that it was a misunderstanding on our representative's partHe was not aware that the code was not the problem, rather the premium designation that was the source of the issueWe've followed up with the agent's leadership to ensure that we have consistent messaging and understanding going forward. We do want to thank the customer for bringing this issue to our attentionThough we cannot alter the premium designation of the item on the site and force the code to work, your feedback is valuable in making sure we offer the best experience possible with our site and purchasing.Blizzard EntertainmentCustomer Serviceshttp://us.battle.net/support

Hello ***, Thank you for notifying us of your recent contact with our Customer Service departmentI understand you were recently banned from Diablo III, and would like this action to be overturned I had a chance to look over your account, the action taken against your Diablo III,
and your interactions with our Customer Service departmentI can say with certainty that this action was found to be accurate, and justifiedThat said, this action will not be overturned, due to the game license being involved in activities involving the use of Third-party ProgramsThe use of programs of this nature are considered against the Terms of Use, which every player accepted upon entering the game for the first time I suggest you read over these terms, should you need further clarification on our stance: http://us.blizzard.com/en-us/company/legal/eula.html If you have any additional questions, please let our support team knowBest of wishes!

Hello,Contacting our company's Customer Support team can be done through our main website at: https://www.blizzard.com. Our support option is listed in the top right of our page. Alternatively, if the customer uses our products on Windows or Apple computers, we provide the options
to contact Customer Support through our gaming platforms. We also have a list of contacts on our main website here: http://us.blizzard.com/en-us/company/about/contact.html, contacts on any of our social media pages are normally addressed within hours. We have confirmed that a support ticket was filed by the customer and they have spoken to one of our representatives through our live contact channels

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Managed to get "help" but your staff has no idea what the problem isIt's on your endToo many people are having the problemStop trying to play pass the buck and make yourselves accountable for your mistakes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not know who set that formula time frame on to my side, or some kind off dynamic virusProbably You are responsible for that kind of sign offs and allowance without permission everything worked fine until I restarted softwareMaybe you are looking for a threat computer that allow you to monitor my performance and sell it to a 3rd party sick. return my money, and timeYou Hacked that software, Originally it worked and after you update it it is notIt is absolutely not the same software you soldIt was modified and hacked to a certain people, this a harassment and you have done crime to me