Blue Raven Solar Reviews (%countItem)
Blue Raven Solar Rating
Address: 1403 Research Way, Orem, Utah, United States, 84097-6201
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I am absolutely disgusted with the level of commitment to customer service that Blue Raven has. Cooper, our sales guy, was genuinely nice. But that’s where it ended. Our install team was nice – but came a day late and spent twice as long to install as were told it would take. And they did such a shabby job, we’ve been fighting 2 ½ months to get our solar to pass inspection. Person after person have come to “fix” things so it would pass inspection – and each of those visits included numerous cancellations and no-shows – it’s been absolutely ridiculous. It’s been a horrible inconvenience…and WE STILL DON’T HAVE FUNCTIONING SOLAR! We’re expected to pay for it of course, something that doesn’t even work.
People at work were interested when I told them we were getting solar…but not now that they’ve seen how inconsistent the service is.
Neighbors were interested in Blue Raven. Not anymore, now that they’ve asked us how the experience has been and we can honestly say it sucks.
We’ve talked to your customer service people more than once, and they are unhelpful. We feel swindled and would take back the past three months if we could.
I’m not impressed, Blue Raven. I wouldn’t recommend you to anyone I know.
Blue Raven Solar is a SCAM. First, they drew out the process for about 9 months (total incompetence) until my solar panels were providing energy. Then, conveniently, the system didn't report to Comed how much evergy the solar panels produced on the first bill. They said it was fixed, but the second bill was about the same as a winter electric bill from comed, despite generating lots of electricity. Basically, I'm paying the same electric bill plus the monthly payment for the Solar panels. So far, they are telling me that I'm using more electricity than I used last year which is impossible. My last real Comed bill was regular with no spike in electricity usage. Nothing changed. Total scam.
To whom it may concern,
I would like to address the two main concerns in this complaint. I will start with the concern about Mr. production.
Solar systems are complex pieces of technology, but they operate on a simple basic principle. They produce power proportional to the amount of sunlight available. With this in mind, it is not difficult to imagine why Mr. might have a bill in the winter. Solar panels CANNOT produce in the winter as much as they do in the summer due to shorter days, cloud cover and other weather-related hindrances such as snow. This assumption that the panels will produce less in the winter is baked into our estimates, and is explained to every Blue Raven customer upon signing of the installation agreement. This, combined with the fact that the average home uses more energy in the winter, leads to higher bills in the winter with lower production. Solar systems are designed to build up and bank credits during the high-producing summer to help the customer offset their bills in the lower-producing winter by banking unused energy in the form of credits to be used when the system can't keep up with demand.
Mr. opted into the Blue Power Plus program, which means that Blue Raven is paying for the first eighteen months of his loan. The purpose of this program is to give the customer a grace period where their system can get eighteen months of production under its belt before the customer has to start paying out of pocket. As mentioned before, this concept is vital to understanding the full value of going solar and was explained not only in the documents Mr. signed but also verbally by a support representative upon signing. The system cannot be judged on 2 months of production, especially when those months are the lowest-producing months out of the year.
For an illustration, compare December's expected production, 168 kWh, to July's expected production, 1048 kWh. They are drastically different.
Additionally, Mr. signed an agreement in which he purchased a system which will only cover 76% of his prior usage. This means that, assuming his usage remains constant year over year, he would still end up having to pull 24% of his energy needs from the grid, which means paying for that 24% in the form of a utility bill. Therefore, it is unreasonable to assume that he would see a "zero" bill during the least productive months of the year from a solar production perspective, especially when you consider the fact that his system was turned on in December.
Secondly, Mr. claims that Blue Raven "drew out the process for nine months". I would like to question what possible benefit lengthening the process could provide Blue Raven. In fact, the longer the process takes, the more Blue Raven loses on each sale. The delay in question was mostly due to sever miscommunication between the Authority Having Jurisdiction in Chicago, the contracted electrician in the same area, and Blue Raven's inspections department. There was corrections work that needed to take place in order for the inspection to be approved, but the AHJ, despite multiple attempts to contact them and get specifics on the corrections work that needed to take place, was unresponsive to Blue Raven's attempts to contact them. It was eventually revealed that the AHJ had given the inspection report to the contracted electrician who was similarly unresponsive.
This situation was not optimal for either party, but I must push back on the claim that Blue Raven either due to malicious intent or incompetence lengthened Mr. process. Blue Raven expended significant resources in the attempt to resolve this as quickly as possible, considering the circumstances.
All of this contextual information invalidates the above claim as it regards to Blue Raven's intent. We stand ready and willing to provide anything else that may be needed.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because:
Hi Revdex.com,I thought BRS would give a proper response to a Revdex.com complaint. I guess not.According the the sales Representative my system was supposed to generate 110% of my usage so I would be giving the extra back to Comed. Looks like the company switched it for the written contract. I didn't read it over since I trusted the sales rep. My bad.But the system still does not generate as much as they promise in the signed contract. The electric usage of the highest month last year was 1515 klw. In their response they state that my system should generate max 1048 klw. Which is only about 68% instead of 76% for that month of July. But in the signed doc it says that my system should produce 76% average of my usage. My comed bill should be $28 even in the winter based on the average. The average will be much lower if the max is only 68%. In addition, BRS claims I use more electricity in the winter months. This is just silly since I have gas heat. My winter usage is the lowest of the year. Right now, they are paying my loan for the first 18 months. But they did not explain that my comed bill would be about the same. My worry is based on all this information, after 18 months is up my system will not be generating enough electricity, even in the summer, to create an average yearly amount to lower my comed bill. I've asked them if I will get credit in the summer for high winter bill. They have not replied.BRS has not taken the steps to address the issues with my system. They are just making up silly excuses and delaying as much as possible.This is all after they delayed putting my system up until December. When we started in March. Sales rep had proposal ready on March 14, 2019.Signed doc on March 29.I asked many times for an update. Got responses that everything is good.Almost 2 month delay.May 23rd, 2019, get a message that my roof needs to be fixed. June 2nd. About a week later my roof was fixed and ready. A few requests and vague responses plus no communication for months. 2 to 3 month delay. They said that the city was delaying sending someone out for the permit. I called the city and they said that the company can request any time and they will come out within the next 10 days. So it was not a delay from the city. They made an excuse about only coming out on Saturdays. I told them Saturday is not good for me. But still delayed. Dec 4 I got instructions on how to turn on my system. I followed the instructions but it did not turn on. Pictures in the instructions did not match what they installed. I messaged them the same day for help. They scheduled someone for December 18th 2019 to turn it on. About 2 weeks. My system did not communicate with Comed at all for December. So None of the electricity I generated affected my bill. The next 2 months comed bills were regular winter comed bills for me no change from having solar panels.I have screen shots of all of this. If you need them please let me know.
Sincerely
To whom it may concern,
From Mr. response, it is clear that he chose (1) to not read any documentation presented to him about the solar installation, (2) ignore all clarifying information from the company provided during the introduction call and the previous response, and (3) claim that the system is not producing as it should even in the face of demonstrable evidence that it is, in fact working as he agreed to.
The reality of the situation is that the panels are producing to the benchmark he signed for. If he wishes for more production, he would need more panels, which means an accompanying increase in cost. Mr. signed an agreement for BRS to install a 7.8 kW system on his house and BRS guaranteed that the system would produce a certain amount which varies month to month, due to factors previously discussed. The customer's bill, over a 12 month average, would be reduced by 76% if he remains at his current energy consumption levels. We have a recording where he acknowledges these facts, and the system to date is producing as communicated. Please see the screenshot of his production and the installation agreement.
Nothing that the customer has mentioned so far has come anywhere close to the reality of the situation. You cannot buy a $500 phone and then claim that you were duped when you ACTUALLY wanted a $1000 phone but for the $500 price. This is not how commerce works.
As was previously mentioned, Blue Raven does not dispute the timeline. We acknowledge that there were several delays in the process which made the process longer than expected for both parties. There is no base for the claim that Blue Raven"delayed" his install. Mr. has also chosen to ignore the question of benefit to Blue Raven in this case.
All corroborating evidence has been provided. This is Blue Raven's final word on this situation. The panels are producing. This should prove sufficiently that the customer's claims are unfounded, baseless, and an attempt to defame a company who has performed the agreed-upon functions in good faith. We look forward to the higher-producing months of the summer where Mr. will see a greater reduction in his bills.
Sincerely,
Evan H
Hi,
I started working with Blue Raven on referral from my neighbor round mid of July and signed the contract to go with them. I was told that after contract is signed I will be working with operations team who will be doing the install. But there was only emails from support email id that ever contacted me along with the sales person who use to respond to my calls and emails. The sales person was prompt in replying but always had some weird explanation for the delay. The details came from support email with timeline and sequence that did not match on how things progressed. As per the timeline, permitting was the 3rd step but came to know that the delay was due to Comed. I had no visibility about what exactly was going on. When I complaint about the delay I was told by the sales person Justin that the documents were not sent back to company's right address from both Comed and City of Bolingbrook. Considering all this I discussed the matter with my neighbor and he told me that he had too had to push them to get the things done. He told me that even during installation they did not get the right people to do the job and city did not approved it first; so they had to get someone from Denver to complete the job.
I got very concerned after seeing no response from company support team for 2 weeks and then I sent an email that I do not want to proceed any further with the company as I do not feel comfortable working with the company. Justin called me back and he started putting blame on City and Comed about sending documents to wrong address and asked me why don't you go and talk to them and make sure to send the document to right company address. It was a shock because I was did not signed up for all this and not it was in the contract. It was company's job to find out and fix it. Also he started assuring me that he will take personal guarantee if anything happens and I need help after installation. I told him that he can switch his job and then what I will do because I have not know anyone else other than him and from company all I was getting was an email from support email id and that too do not respond when you email them. He also asked me for a favor to tell the company that he did his job well and responded on time in case I proceed with cancellation. I did tell him that I have issue with how company handles and responds to the company overall and I will tell that he responded to my messages and emails.
By then I lost the trust and started digging more to find out what exactly the company is going to install and check all the facts. To my surprise I found that company had picked solar panel that do not match the warranty on the panels that they had mentioned in the quote. The panels were just mediocre panels and have not been tested for wind and hail and my area get wind and hail very often. Also the panel warranty was just 10 years and not 25 years. It was linear power warranty that is 25 year from manufacturer. This is something that was not explained and shared with me. Justin tried explaining that it is the same thing. But with the lack of trust with Blue Raven I was looking for manufacturer support and that too was not good. So, I decided to formally submit my cancellation.
After submitting the cancellation, Justin emailed me which was more of the threat asking his company to take legal action against me. Later on I did get an email from one of the managers from his company and he did accepted that their communication was not good and asked me if I will like to proceed further. If not then there will be legal action against me. He told me to pay the cancellation fee right away on the phone, I want to cancel. It was cold conversation and again sort of threat for legal action. I do not think I owe anything to company like this who treat their customer so badly and do not really provide any proof of what they really did. There is no way I can start a relationship with a company like this and hence need your help.
Thanks & Regards
To whom it may concern,
Mr. is in clear violation of his contract by choosing not to pay his cancellation fee. By signing the installation agreement, he agreed (per section 7 of the installation agreement) that if he were to terminate his agreement after the three day grace period after the site survey, he would be charged a cancellation fee. He also verbally acknowledged this fact in an introduction call made with our support team.
Blue Raven's timeline was provided to Mr.. This timeline is (1) an estimate as to how long it might take to go solar and by no means a guarantee and (2) followed by Blue Raven in this case. Everything moved forward in a timely manner, and the delay was caused by a month-long delay due to bureaucratic hold up on the part of the City of Bolingbrook. This delay was not the fault of Blue Raven, as everything was submitted in a timely manner to the AHJ.
Mr. was well within his rights to cancel due to delays. The claim, however, that he should not be required to pay a previously agreed-upon cancellation fee after Blue Raven had performed nearly two months worth of work surveying, permitting, and planning for his solar system is baseless.
The demand letter was sent on September 25th, 2019. The charge remains outstanding. Mr. may contact Blue Raven at any time to pay his balance.
Sincerely,
Evan H
To whom it may concern,
Never was it insinuated that the Attorney General's office made a decision in this case.
As is outlined below, Blue Raven in this case and all others engaged in proper "corporate practice". A timeline was provided, and followed. Going solar is a lengthy process for all customers. The work schedule at § 10 in the PV Agreement estimates that it will take1–2 weeks for the Site Survey 1–2 weeks for the design and engineering of the solar system; 1–6 weeks for municipal permit review and approval; and 1–6 weeks for installation, final municipal and utility inspection, and final utility permission to operate. To complete Mr.’s work within the proposed timeline, Blue Raven immediately began work on designing and engineering his solar system, seeking municipal and utility approval, and procuring the necessary equipment and materials.
Mr. personal feelings aside, he is in full breach of contract. The demand letter is now almost six months outstanding. It should be clear from the number of clerical, field, and professional hours performed, the expenses of fuel and materials expended, and the fees paid to the various software subscriptions, UPS (shipping charges), and the Village of Bolinbrook that the cancellation fee is a fair calculation of Blue Raven’s damages resulting from Mr.’s untimely cancellation of the PV Agreement. Therefore, Blue Raven is entitled to his payment of Reimbursement Fee in the amount of $1,215 as provided under the PV Agreement.
Thank you for your time and intervention in this matter. Blue Raven stands ready and willing to assist your investigation, should you possibly need more information than has already been provided.
Please reference the attached response as was filed with the Attorney General's office.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because:I am not sure what timeline they are referring to. I have already shared the dates and what was communicated to me when I project was active. I think Blue Raven is talking about the dates that was shared in their response to Attorney General and now Revdex.com. None of the details was clearly shared and communicated by anyone (Justin, support email and operations email) to me, I came to know about the dates when what was done only in the response by their legal team. I will like Revdex.com to go through my experience details document that I shared already and it clearly shows communication that happened before I cancelled.And what Blue Raven is telling as my feeling; in business terms is referred as customer experience. And I understand now why they have all one star at Revdex.com since 2018. This is true reflection of what they value and how they treat their prospectus, forget about customers. Their approach and policy towards customer is very well aligned with companies operating in developing or 3rd world nations where customer is at the mercy of organization. There has been not even a single word of acknowledgement about their messed up communication and lack of clarity. This has been contrary to my experience working with any corporate organization in US so far. I feel really more confident with my decision to not do business with a company who things that they are doing mercy on me by installing solar on my house; as if they are paying me. Contrary to that it is prospects and customers like me who are going to keep their business running. I had my own business and very well know what happens when you don't have any more prospect or customer to serve. May be Blue Raven have got too many customers or have no competition in this industry. I feel as a consumer I have certain right and not using those right for right things is my responsibility. Anyway I will leave it to Revdex.com to make the call as I have shared everything I have got.
Sincerely
When we decided to go with Blue Raven Solar, we were given the impression that the solar energy produced would cover 103 to 105% of our home energy consumption. For the last seven months that our system has been running, we have still received an energy bill. We understand that it usually takes a few months to begin building solar credits; however, not a single month has gone by where we have had any credits. One month our bill was over $90! We called our utility company who explained that when Blue Raven submitted our permits, they only request an 87% offset of our energy; in other words, they installed just enough panels to cover 87% of our energy usage. Why in the world would anybody want to invest in solar only to have to continue paying an electricity bill?? So we called Blue Raven who told us that the “smart thermostat” they gave us at install along with new LED bulbs were supposed to reduce the additional 20% of our energy usage. I’m not sure what kind of Mickey Mouse math they used, but what they gave us was JUST a thermostat with a touch pad and electronic settings. They didn’t give us a complete smart thermostat system with the sensors to warrant its efficacy! They literally replaced our existing smart thermostat with a different brand, which performed the exact same way as our old one. How in the world did this company figure that installing the same thing we already had would reduce our energy use by 20%?? We feel that we were terrible misled and taken advantage of during the sales process. The company took advantage of our ignorance regarding solar, and cheated us out of a properly and fully running system. So now we are paying for a $15,000 solar panel system AND a monthly electricity bill. Now we are going to have to go through this entire process again, likely with another company, just to get the additional panels that we need so that we’re not still incurring a monthly electric bill. They either were not forthcoming with us, or they used completely incorrect math and calculations to determine how many panels we should install (not to mention that two of our panels were installed behind a large pine tree which casts shadows on them the majority of the day, rendering them useless.)
To whom it may concern,
Mr *** is in no position to submit a complaint about the production of his system, as he is in breach of contract. Mr *** refuses to pay for half of his system, and a demand letter for the remaining $7,743 has been outstanding since September of last year. On several occasions, Mr. has refused to engage with settlement offers, and as half of his system (which operates to the agreed-upon requirements) remains unpaid for, at this time we recommend that the customer reach out our legal team.
Sincerely
I sent the following letter to Blue Raven Solar about our experience with their company and never heard one word in response.
Dear Blue Raven Consumer Complaint Division,
In November of 2018 my husband and I met with sales associate Justin H. We were curious about installing solar panel for our home. To say our experience following our meeting, inspection and subsequent installation has been disappointing would be a gross understatement of the level of disgust we have now for Blue Raven and Duke Progress Energy. To tell our horror story will take a long time; so I’ve tried to summarize what we were “sold” and “promised” by Justin versus what was actually delivered to us.
Sold: We would receive a solar system that would reduce our overall energy use through Duke and cost about $40-45,000. The process would take about 6-8 weeks.
Delivered: We ended with a final cost of $50,968 and the process taking over 15 weeks.
Sold: Our monthly energy cost through duke based on our previous account history would drop to around $50.00 per month.
Delivered: We have a solar system that has only reduced or Duke Utility bills to that amount twice in the last 9 months our highest cost being $149.00.
Sold: We would receive a tax rebate for approximately $12,000 that we could file for 2018 if we hurried and completed the paperwork before the end of the year. We were confused how this worked and were told by Justin that it “essentially means the government wants you to do this so they cut a check as incentive to do this to your home” and that we could “use the rebate money to pay off a chunk of your loan to make the payments lower and more manageable.”
Delivered: A tax 2019 credit…maybe. After trying to file last year we were informed that in order to receive that credit you have to have the system completely installed and that the tax credit is a dollar-for-dollar reduction of the income tax you owe. $1 credit = $1 less you pay in taxes. If you don’t owe 12,000 you won’t get that back.
Sold: Duke is offering a rebate for up to $6,000 if we install the system and use their battery to give back to the grid. They have a waiting list now but the company will get everything completed for you by January so you can file and receive the rebate for 2019. This is another source of money we could use to put towards our loan balance to drop our monthly amount we will owe.
Delivered: Put on the Duke waiting list in March, bumped on the list further down in June due to projects being on the wrong lists and finally received a cancellation notice on December 31, 2019. We will not be receiving the rebate.
Sold: Our system would generate 13,708 in its first year of production. This is the total used to show what our new energy bill would be and power our house at approximately 78%.
Delivered: 2019 production 9,350 and Duke has billed us for using that plus an
additional 8,051 which equals closer to 50%.
Sold: If were to use even $6,000 of our “rebates” to pay off a portion of the loan our payments after 18 months would be reduced. Adding the fact that our Duke bill should also be reduced to $50.00 our total monthly energy payment would be at most $300.00 per month.
Delivered: Our solar bill will be $320.23 and our highest Duke in the last 9 months was $156.00. Our new at most total will now be $476.23.
In the end this system will cost us much more than originally thought, not produce the energy we thought and won’t provide any kind of energy payment reife for the next 30 years as we pay off this loan. This has been a terrible experience and we will take whatever steps necessary to warn people about what they are getting into when we are all just trying to be environmentally conscious without going broke. Perhaps this will encourage both Blue Raven and Duke to stop selling false and empty promises.
To whom it may concern,
1. All increases in cost were due to necessary electrical upgrades made to the main panel on the ***'s home which could not have been known before the initial inspection and electrical review. They were notified in a timely manner and were given the opportunity to cancel the agreement without penalty if they were unwilling to pay for the needed upgrades.
2. There was a delay where the authority having jurisdiction in Garner NC took two months to fully approve the permits. This was outside of our control, as had been communicated to the ***'s several times throughout the process. Once they were approved by the AHJ, we were able to complete the solar process very quickly.After the install was complete, the AHJ and Duke failed to complete the necessary net metering paperwork in a timely manner. Blue Raven at all times was concerned with moving the process along and cannot be blamed for the bureaucratic errors of other organization with whom it must work with.
3. We do not guarantee utility bill offset. The system has performed to the specifications the ***s requested. ANy additional billing from Duke would be due to increased home energy consumption.
4. The word rebate is never used in communication about the Solar Tax credit, and the customer confirms the fact that they (1) understand that they need to pay income tax in order to receive the credit and (2) the customer is to rely upon the advice of a tax professional. No promises about tax credits to be received are ever made.
4. Any incentive by duke and the tax credit offered by the federal government are completely separate.
5. The system has not been operational for a year. Attached is the graph of total production from when the system was energized on May 8th 2019 to today. To date, it should have produced 9.59 MWh of energy (roughly 8 months of production), but the system has over performed and produced 10.1 MWh, meaning that the system has produced 105% of our estimates so far and is on track to meet the 13,708 kWh estimate provided to you.
Blue Raven has at all times fulfilled its contractual promises and obligations to the customer.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because:
They have conveniently excused away the fact that the sales method/people are selling what they are not delivering. In no way should it be ok for the sales people to ever promise and offer anything regardless of what the fine print is on the contract. Not to mention the fact that if they are saying that we are producing all of this energy why then does our bill not reflect that? We have not doubled our energy use in the last year. There is nothing my family can do about it now we signed the contract and will fulfill our end. I just hope that the company changes the pitch to families from now on and shows more accurate and honest information and numbers.
Sincerely
The Blue Raven Solar sales associate that came out to our house for our first meeting repeatedly said that the system they could put in place for our house would "cover 101% of our electrical usage" and that we would "no longer need to pay Xcel (utility company), we would just be paying the solar loan." After several months of still having a significant utility bill, I called their customer support and they said: "well, it's winter so we have shorter days and snow that will affect the production of the panels." That made sense, so I waited an entire year, with my utility bill never being under $40. After this last month with my bill being over $100 (couple of snowy days, but the snow doesn't last long in CO), I called Blue Raven Solar back, trying to get some clarity on why, even in the summer, I'm still having to pay a significant utility bill. They said that "they can't promise an individual system will cover 101% of a person's usage, but that their systems are able to produce 101%." I explained what the original sales associate had promised us, and the customer service associate responded that he "hears this complaint all the time." Their sales associates are actively lying to potential consumers in order to make sales, and their customer service reps know it, but no one is changing behavior or trying to make it right with their customers.
To whom it may concern, The claims made in the above complaint are pure conjecture and blatantly false. With over ten thousand happily installed customers, Blue Raven and it's customers are happy with it's sales practices. All pertinent information about the sale of the solar system is provided up front, and Blue Raven provides a separate interaction with a neutral customer service representative to review the information at signing of the agreement. Mrs., having all information she claims was never provided to her, made the decision to enter into a contract. The system has been designed to the specifications requested, and as noted in both the agreement and the call with the neutral support agent, the customer will be responsible for increased energy consumption outside of the agreed upon amount.
Sincerely,
Evan H
Going back to November 15th, 2019 I was scheduled to have my solar hardware installed at my home. Unfortunately, the hardware did not arrive at my home on time. As a result of that my install was not able to be completed that day. I originally had an inspection scheduled for November the 19th, and that had to be rescheduled. In the two weeks after my install date, I patiently waited for my install to be completed. During this time I had the electrician come out to my home twice. Moving on to December 9th, 2019 I had my first inspection to be failed. Follow up work to complete the corrections was scheduled shortly after. On December 16th, 2019 the inspection failed for the second time. On December 26th, 2019 the technician came out to make the corrections from the last failed inspection. On January 1st, 2020 the inspection failed for the third time. From the last failed inspection it took about two weeks to get the correction worked scheduled again. During this time I was in constant contact with customer service and the inspections team. Finally, on January 18th, 2020 the correction work was scheduled. To my dismay, the technician no called no-showed. This has been a very beyond frustrating experience for my wife and I. As a worker in the service industry I know first hand of how things can go from bad to worse very quickly. I will admit that everything has not been Blue Raven's fault. However, I think the execution and communication between departments should have been better. I have spoken with customer service and the inspection team at least twenty times if not more going back to the beginning of December 2019. During this ordeal, my wife and I have had to request PTO numerous times in hopes to get the work completed. I have even had to pay people to come over to my home to be present just so the work could get done. We are exhausted mentally and physically over this situation. ALL THAT WE ASK is for you to do what you said that you were going to do and just complete the work, please.
To whom it may concern,
Mr. concerns are important to us and we have been in constant communication with him to resolve the issue as quickly as possible. As it stands, Mr. has requested his inspection be scheduled on February tenth.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because: You said that my concerns are important to you. However things such as the lack communication has shown me otherwise. This whole process has been lacking communication from the beginning. Every single time that something has gone wrong I had to call you all repeatedly and made sure it got done. For example when my inspections didn't pass I waited a day or two thinking I would receive a call from Blue Raven to address things that went wrong. That never happened, I had to repeatedly call so a resolution could be achieved in a timely manner. Please check your call logs and records. You will find that I have asked and even pleaded on many occasions to speak with a operations manager or a member of upper management so that they could see what I was experiencing was not ordinary, and could be acknowledged and a plan of action put into place. I NEVER EVER RECEIVED A CALL to this day other than Melissa from the inspections team. I see based on actions that I was never a priority, rather I was just a number. I know people in my area that has purchased a system from Blue Raven and even had it installed around the same time as I did. They have been energized already!. In a few short days we will be in February of 2020 I have been at this since the middle of October 2019. There have been so many instances where you have dropped the ball repeatedly. and realistically this all could of been completed before January 28th, 2020.
Sincerely
To whom it may concern,
While we are unable to change the past, we are dedicated to making Mr. remaining process as smooth as possible. As he noted, out manager Melissa called him twice and set and followed up on an action plan with him. Everything is set up so that the system will be up and running as soon as possible. As the complaint has been made abundantly clear and we are currently working towards a resolution with Mr., we see no need to keep this discourse open.
Sincerely,
Evan H
I was hoodwinked and misled into purchasing a solar system that absolutely DOES NOT live up to what their sales person sold me on and feel totally scammed as a customer. I would NEVER had purchased this system had Blue Raven Solar been more forthright on the numbers they use to calculate my energy needs. I am a victim of their bad math.
The story starts with me reaching out for information on Blue Raven Solar in August, 2019. Their Salem, OR sales rep Kyle S met up with us to tell us about their services. We were told over and over again that we would be exchanging our power bill for the solar bill, minus the $11 grid connection fee. In theory, this sounded great. I provided them our electric bill records for them to analyze the scope of the system needed to meet our energy production needs. I was told that they factor in 104% of our energy needs to their plan to make sure that numbers are a bit padded to account for low production months.
What they DIDN'T tell me is that their numbers they showed me have a 30% energy savings assumption factored in from the smart thermostat and LED lights that they bring you as part of the installation. I told the sales rep Kyle that we already had LED lights in the house and we didn't really use much A/C at all. He said this shouldn't throw the numbers and we should still be meeting energy offset. 30% is a HUGE assumption, especially with how prolific LEDs are in today's world. This part was never explicitly told to me when we were signing. I was told over and over again that their system should meet our needs.
The system was installed. I downloaded the enlighten energy tracking app. Starting with September (our first full month of production) we were only producing about 70% of our needed energy. October was about the same. November and December the production numbers tanked. I called Blue raven with concerns of low energy output starting almost immediately in September as the math wasn't lining up for total offset. It took Blue Raven until last week to get back to me with their solution.
The first email I sent them in September stated (copying and pasting my email to them) "My system was actually turned on right at the end of August (but not plugged into the PGE grid until later), so I do have all of September's data on the Enphase app. According to the app, I produced 316.9 kWh of energy for the entire month of September. My average power bill is between 475-600 kWh. That's why I called, it seemed to me like it was coming in significantly lower than what my current energy usage is. " They totally skirted around this and NEVER addressed my concerns with them right after the system got rolling.
Their solution (provided to me on 1/6/2020, 4 months later) was adding $6000 ($8000 pre federal tax credit) worth of additional panels to help me reach 100% offset. This is completely unacceptable as I was told by the sales rep that if the system wasn't generating as much energy as expected that it would be fixed to me at no cost. The other thing Blue Raven told me (and I quote from their email) is that "This offset was assumed at 100% but was actually 70 % because the ecobee and LED bulbs did not save as much energy as predicted. We do gaurentee production, which your system has been producing as much energy as we said we would produce, but we do not gaurentee offset. That is a number we just estimate for you behalf." That is a WAY different story than what I was sold. I also do not find any language about the LED offset in the contract, so it also smells like BS. Again, 30% is a HUGE assumption to be making with offset that is certainly totally variable from household to household. This part is VERY scammy.
I either want to get out of my contract and return their solar panels to them with a complete refund, or have them FINISH THE JOB at no cost to me and install the rest of the panels to give me the system they sold me on in the first place. I am so pissed and have had such a terrible experience with this company. They have been incredibly slow to respond to me and have completely ignored all of my documented concerns. I have called them no less than 15 times starting in September with my concerns and their end result is to give me a bill proposal that I have to pay for because of their bad math? This is not customer service. As of now, I would not recommend this company to anyone and if they don't fix it, I'm going to make sure everyone I know knows how much of a scam this place is as well.
To whom it may concern,
We have been communicating with Mr. and have taken extensive note of his complaint. As all pertinent information necessary to make an informed decision was available with the installation agreement, and as all terms are being met, we are unable to take action.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because:At no point was it made known to me during the sales process or with communications with anyone at Blue Raven Solar at any time that the additional information in the addendum was available for me to request or review. As stated before, it was not part of the contract sent to me. It was also never sent to me at any point during the initial round of documents provided to me during the onboarding process either. I only proceeded forward with the solar panels because it was sold to me as a replacement for my power bill. I thought I was getting 104% offset per the sales person. I already now am stuck paying two bills for electricity since the system cannot provide that total power offset for my household. While I appreciate the offer of the discounted panels, I absolutely cannot go further in debt with my family’s monthly finances as I am the sole breadwinner for my family and am already losing money because of this investment in the solar system. I have been taken advantage of as a consumer and the company should be accountable for their sales people’s tactics. Again, I would not have signed up for this system had the materials cited in the addendum have been sent to me as been part of the onboarding process. Since I never received a copy of them nor did anybody mention I could have them until now, I was never given the opportunity to review the disclaimer at the bottom of the addendum about the LEDs and smart thermostat assumptions in the calculation of my system setup. Had I had the chance to review before signing the contract, I would have inquired further about it and upon realizing how the formula worked then pulled the plug and not proceeded forward with the installation agreement.
Sincerely
To whom it may concern,
1. BRS has fully performed its obligations in good faith.
2. The customer has signed an Installation Agreement, two Interconnection Agreements, the final design document, and an Energy Trust of Oregon Application, all of which contain all pertinent, material, information needed for an informed decision. If the customer wished to produce more than 4,648 kWh annually, they could have indicated at any time.
3. The Installation agreement incorporated the material terms of the solar transaction from
the proposal: (§ 3); IA was entire agreement (§ 21.3), he acknowledge
and agreed that (§ 21.2) he was not relying on promises from the
sales rep; and that offset is not guaranteed (§ 24.2).
This is our official stance on the matter. We see no point in continuing to belabor the points above, already stated several times in the preceding comments.
Sincerely,
Evan H
Contacted me in the fall, sent several trucks out with several guys; they had not pre-checked where electrical lines would go, said they couldn't trench it now and left. So a few months go by and no phone call, no emails about when work might start. I called and was told it would take 48- 72 hours for a manager to talk to me. And thinking that around 60, 000 dollars is too high. Maybe Blue Ravin is taking advantage of an old woman.
Misleading and deceptive sale practice. The sale guy will present to you a system that they said is designed to offset your last 12 month average usage with your electric company, but then on the contract they only list like 60% of what you used in term of kilowatt. Before you go with them, make sure you add up your last 12 month kilowatt usage with electric company and match it to your contract. They tell you that LED lights and Ecobee will reduce your energy consumption by 40% that is why they design a system that will produce 60% of what you need. Don't buy this BS. If you can cut 40% of your usage by going LED and Ecobee, why would you buy their system that cost so much? LED and Ecobee cost less than $300. There is no saving by going solar with them. They overcharge their system. Make sure you don't sign anything with them upfront, and get at least 3 quotes from other contractors. I am looking for attorney to sue them!!
Hi there Nary,
I’d like to apologize for any miscommunication during the sales process. This does not, however, change the fact that all information needed to make a fully informed decision on whether or not to go solar was included in the proposal and installation agreement you signed.
The difference that you’re seeing is the energy-saving thermostat and LED bulbs that we include as a way to reduce the amount of panels you need to buy to cover your usage. The purpose of this addition is simply to keep the cost for you, the customer, low by reducing your reliance on electricity. Less energy spent means less panels needed means lower cost to go solar for you. It also means a smaller sale for us, but as we’re in the business of providing homeowners across America with a simple and affordable way to get the best solar technology. Plain and simple.
As for satisfaction of our customers, with over ten thousand installed customers and an average review score of 4.4 across the internet, people seem to be pretty happy with our service. We’re happy to chat anytime about any questions you may have.
Best,
Evan H
The sales representative told us that by getting solar panels they guarantee getting rid of your power bill to the point of only having to pay $5/month for Idaho Power to basically hold your energy for you. He also told us that after a few months if we didn't see our power bill start to go down that we needed to call and have them evaluate our consumption to make sure that they calculated the right amount of panels. Have filed several complaints with the company because nothing they said has come true. Had a conference call with Idaho Power and a manager at Blue Raven to discuss how they under-built our system. The manager said she was going to work on getting us a few more panels to get us to where we are suppose to be. Haven't heard from the manager. Have called several times and are always told she is busy. Finally called Headquarters to file a complaint and they said they would get back to us within a few days. Haven't heard from them either. Overall, they promised a system that would get rid of our power bill, and they haven't delivered. They won't return any phone calls. Horrible customer service even after contacting the headquarters. The company needs to correct what they've done wrong and contact us to get the issue resolved. We've even tried to get them to just take the solar panels back because they aren't saving us any money by having it which is what they advertise.
To whom it may concern,
A manager has personally reached out to the *** family and we are working to find a resolution between the two of us.
Best,
Evan H
About a year ago I was looking to have the roof on my house replaced. I thought It might also be worth looking into getting solar panels to offset the high energy costs that I was being billed by SCANA. I contacted Blue Raven Solar and at first their pitch sounded good. I was given a story about how I would just be trading one bill for another and that after the system was paid for, I would no longer be paying for electricity. They did explain that if there were any instances where I used more than I produced, I would be billed by the utility company for that and of course there is a base charge. They said that they were going to calculate energy usage based on my previous year of electric bills so that they would ensure that I would earn enough credits to not have a bill during the summer months. After considering the system for a while, I decided I no longer was interested and felt like I was pressured by the sales engineer Rhett H to proceed. The installation proceeded and everybody involved in that part was very professional and the overall install itself felt like it was high quality. During the first year I ended up paying almost nothing for electricity during the Winter months and the early part of spring, but when summer rolled around, I started paying about $150 in utility in addition to the 116/mo for the solar loan. I called and spoke with a rep and they said that my energy needs must have changed, or it may just take a while to build up a credit with the utility company. Whatever... I still do the same things that I have always done, so I doubt my energy utilization has went up. I recently found out that the system, which was installed mid September 2018 has now stopped producing electricity as of around the October 2019 time frame, just a year after getting the system. I called for support and was told that they will have to contact SolarEdge, and we are looking at around a 25 day turn around to get the issue fixed. I expressed concerns to Chelsea/Blue Raven Rep that I was not thrilled with the system and that it was not living up to the expectations and that I wanted the system gone and my money refunded. She stated that there is no way to do this and refused to help me in any way other than scheduling the service call for the defective system.
To whom it may concern,
As has been expressed in the above complaint, the solar system has function according to the agreed-upon design until October of this year. We are currently working with the manufacturer to resolve this issue. Once it has been resolved, the customer will be compensated for the time that the system was not producing. This is outlined in the production guarantee found in the installation agreement.
The solar panels are the sole property of the purchaser, we are unable to remove the system. We will, according to our agreement, provide maintenance to the system until it is in working order and compensate the customer for the amount of power lost, but we are unable to remove and refund the system. According to Section 22.2 of the installation agreement signed on 7/27/2018, the customer acknowledged that the utility bill offset amount was not guaranteed, only system production is guaranteed.
To reiterate: the system has been performing to expectations until October of 2019. Mr. notified us of this issue on 12/5/2019, and since that point we have been diagnosing the issue with the help of the manufacturer. Once the issue is resolved, we will compensate Mr. the full amount of energy he lost between October and when the system is operational again.
We look forward to bringing Mr. system to full working order.
Best,
Evan H
Mr.,
I apologize for any negative experience with our sales rep. As for the cost of maintenance after the warranty period, as the materials will be covered by the manufacturer you will only have to pay for labor, which is situational.
As soon as the issue with your panels is resolved, we will be happy to compensate you for the time you were down per the production guarantee. This will happen once your system is back up and running so that we are sure to compensate you for the full scope of time that your system was down. This can be accomplished by calling in after the issue is resolved or discussing with the support rep when you are called to schedule a technician to fix the issue.
Best,
Evan H
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
July 2019 I contracted with blue raven to install a solar power system. In sept 2019 they finally put up the panels on the roof but since then they have.been dragging their feet with getting the system up and running with everything they promised. I still have not had my thermostate ecobee installed and have not heard from a contractor on a install date. Blue Raven continues to give.me the run around when I call to ask when will this been done to get my system up and running. They will not give.me a date!! And nobody can give me a sure answer! At this point I would not recommend them to anyone. Its in my contract to have a thermostate install before turing on the system but yet it has not been done in 4months!!
To whom it may concern,
In some cases, we require the services of a local HVAC company to install the thermostat included in the contract. This was one of those cases. In such cases, Blue Raven covers the cost of install, and we coordinate with the HVAC company and the customer to schedule the work.
In this specific case, the company who we work with in this area was uncharacteristically unresponsive when we were reaching out, perhaps due to the holiday. As of 12/4, we made contact and they informed us that they would schedule a time with the Mr. Tuttle to install the thermostat.
We apologize for any delay in this process. We are committed to making the entire solar experience as smooth as possible. We can always be reached at our support line for any questions.
Best regards,
Evan H
SALESMAN GOING DOOR TO DOOR AFTER HOURS ON WEEKENDS. WALKING THROUGH YARDS. DRIVING OLD CAR WITH NO MARKINGS. VERY UNPROFESSIONAL. COMPANY SEEMS DESPERATE. SIGNS AT ENTRANCE CLEARLY STATE " NO SOLICITATION". THIS IS THE 2ND TIME THEY HAVE PAID ME A VISIT AFTER HOURS ON A WEEKEND. THIER EXCUSE IS "DUKE ENERGY ASK ME TO FOLLOW UP WITH YOU. I WILL BE CONTACTED DUKE ASAP.
I had 2 gentlemen from this company soliciting in our neighborhood last night, Oct. 23, 2019 at 6:55pm. When I asked them what they were doing, they said "trick or treating". When they realized I wasn't amused they began to tell me about this great company. First off, our neighborhood doesn't allow soliciting which I informed these 2 gentlemen of and secondly, the permit they have from the Town of Cary to allow them to solicit in the city where allowed, states it is from 9-6 and these 2 gentlemen rang my door bell at 6:55pm, and way after dark. I informed them they were breaking 2 laws, no solicitation and after dark (I didn't know their permit only allowed until 6pm at the time) and that I was going to call the police (which I did). They said go ahead as we're not breaking any laws and we'll be down the street by the time they get here anyway. They did leave but we've had some recent break-ins in the area and it's not safe to have solicitors of any kind out after dark.
To whom it may concern,
Our salespeople are independent contractors, but they are in all cases required to obtain permits (where necessary) and follow local laws. We apologize for your experience, and if you have any more information on the specific salespeople who came to your door, please contact me at [email protected]. Thank you for reaching out.
Best,
Evan H
Blue Raven Solar
Complaint: ***
I am rejecting this response because:
The sales people were from your Raleigh, NC office and were in clear violation of the laws in the Town of Cary regarding soliciting after dark and a full hour after the time allowed in the permit. I want their permit pulled and them not to be allowed in Cary due to their violations and arrogance. One homeowner threatened to shoot them if they didnt leave his property. Someone is going to get hurt.
Sincerely
To whom it may concern,
As stated before, all employees are required to follow all local laws, including those governing solicitation permits. We will not withdraw all contractors for the inappropriate actions of one or two contractors. As stated before, we need more information so that appropriate action can be taken.
This being said, threatening to shoot our contractors is extremely inappropriate. If a solicitor is in violation of solicitation laws, that should be taken up with the city, who can revoke the permit in question. This complaint has no standing on the Revdex.com unless Mr. Finch is willing to provide more details, which could be sent to [email protected].
I am requesting that this complaint be closed on the grounds that no resolution can be found here. If Mr. Finch wishes to report the contractors in question to the city, he is well within his rights to do so. As stated above, the actions of the aforementioned contractors are also in violation of company policy.
Sincerely,
Evan H
Blue Raven Solar
Upon unsolicited contact by the salesman of this company repeatedly, I agreed to hear his pitch. The presentation was professional and not pushy. I agreed to proceed with purchase of the product.
Soon after I received notice that a lien had been placed on my home, the salesman said nothing about a lien being placed on my home. He described "something" but when asked directly if this was a lien he replied "no, this is not a lien". I was quite upset to say the least when I was contacted by the lender and informed of this lien. At this time I was deep into the process of receiving their product and services. I was also excited about the outcome of this "investment" in my home, the gain I was assured to receive would out weigh my initial loss.
At the time I was on a level pay system with my grid provider at 68.00$ a month. Proposed cost for their service was 98.00@20 yrs+5.00 minimum from my power provider for hookup to the grid. I was assured this purchase/installation of the proposed system would generate plenty of "credits" over the summer months(optimal time for generation of power) to carry threw the winter months(less than optimal time for power generation). I was promised a 2-5% cushion above the already calculated ability of this system to create more power than I used on average in previous years. I submitted my prior power bills from the year before. They designed a system based upon these numbers to "sufficiently cover power consumption with the 2-5% buffer on top". Knowing I have two young children that will soon be using electronics, I contacted my salesman requesting a 15-20% buffer. I was informed that the system was already designed, it was plenty sufficient, and it would be to much of a hassle (for them) to change the design now. Being the professionals, I believed I was well covered.
Installation took place in the early winter. I was fully aware I would paying both my grid provider and Blue Raven until late spring when power generation was optimal. The winter passed, Spring comes and I am still paying both parties. I contacted my grid provider with questions as to why. The grid provider walked me threw understanding/analyzing their website info. I was indeed using more than I was producing. At this time it was somewhat minimal but still costing me more than the 68.00$ level pay I had previously been on, 98.00$ to Blue Raven, 15-30$ to the grid.
Summer comes and the peak times are here, I still payed the grid 5-10$ a month but I was seeing the validity of Blue Raven's guarantee, banking power credits!! My August bill comes and I pretty much forgot about it, my September bill comes and I do the same. My grid provider contacts me with a late notice (all my fault). I hop online to pay my 10.00$ invoice and my bill is 180.00$!!! I immediately contact the grid and quickly realize this is a legit bill. I had been banking credits but they were all used up by August.
I did a quick look threw my grid history and I was actually 100+ KwH's lower than previous years???? I then studied Blue Ravens site and I can clearly see on the BEST months I averaged under 800 KwH's a month of generation. My consumption in these last two years was 1000 KwH's, This year (2019), I was lower, under 900 KwH's. In the months now approaching (2019) , I averaged a about 400KwH's generation per month last year. The numbers don't lie, I was clearly provided a system that would never keep me in the positive for credits with the grid.
This is where my complaint really begins. I have spoken with Blue Raven Solar five times in the last two weeks (many more attempts have been made). Ridiculous hold times are the norm with this company to start. Leaving a callback number never results in a callback. The five times I have made contact I get a different person and I have to explain my situation every time. Upon my second contact I was asked if I provided the proper grid history to my salesman (I did), they had to contact him to get the proof, I then provided this years grid history (2019), to them. I was then transferred threw two other people before I was told this would require more investigation and I would receive a call the next day. The call never came. Third contact got me a rep. named Christopher, after having to explain this all again he would not let me speak with a manager but assured me the manager and /or him would contact me the next day after they could investigate my complaint. No call came, I received a TEXT from Christopher stating my email doesn't work? I have been receiving emails all day! My fourth contact yields a different person that yet again wants me to explain everything all over again.. "No, get me Christopher" I say. After a five minute hold I am told he is busy. "give your manager or assistant manager" I say. They are busy is the response. I will have them call you ASAP I am told. Three hours pass so I call back. A Different person answers, Christopher and management are now gone for the weekend I am told!!!!!
The customer service has been terrible to say the least. It has all been lip service and excuses. I have been told repeatedly the system has done exactly what was promised. I DO NOT dispute that. It is generating as much as it can. At its peak generation capability it falls short of my average demand. They say I am over consuming power. I am actually consuming less on average. Even at the optimal time of year I have not generated enough credits to cover my average usage over the year. This was a KEY guarantee in the sales promotion. The design Blue Raven provided is insufficient. Despite my constant attempts to reach a resolution I have been treated with utter disrespect. I plead for your help with this situation. Thanks.
To whom it may concern,
We have been working with Mr. independently to explain why he is seeing a higher bill than he had expected. We were in contact with Mr. up until we sent him an email one week ago. We have not heard back since.
As Mr. noted, his system is preforming exactly as we expect it to. His usage has increased, and this information has been proven to him in numbers provided from his utility bills and from his solar production portal. There is a fundamental misunderstanding of how solar power works which leads to this dispute. You take the amount produced by you panels and add that number to your billed energy on the bill. This gives us the true post-solar usage. We stand behind our work, and we maintain that were Mr. to have maintained consistent energy usage as compared to the numbers he provided to us, he would be seeing the offset he is talking about.
As for our support staff, they do their absolute best to handle the many hundreds of calls that we get a day. The fact that a specific rep was not available at the moment Mr. called in is not cause for complaint. Obviously, we dropped the ball when we told Mr. that we would respond within a certain time frame, and we apologize for that fact.
We are willing to work with Mr.. If he would like to look into ways to reduce his usage or add more panels to meet his new usage pattern, we would be happy to help. Other than that, we cannot be held responsible for bills that represent usage above our agreement.
Respectfully,
Evan H
Blue Raven Solar's initial sales pitch wanted me to sign a statement that certain installers had ALREADY INSTALLED panels or been present during installation of the panels. That's when I decided to end things, but they also wanted me to sign a contract immediately ("you can cancel within three days so no problem") even though I told the salesman I was going to get more bids.
Blue Raven sales rep stopped by and present us with a solar system. Everything looked promising. We provided all the documentation up front that was required, including a power bill. The system was installed in the winter so we understood there would be a small bill or two. Now that it's summer, our system seems to be underbuilt. Contacted Blue Rave and they have stated that there is nothing they can do, that our system is producing at 100% efficiency. Not quite sure how it can if we were promised only a connection bill from the power company but instead we are getting $50 - $90 bills. I've asked them to add more panels so that we can get what we were promised at $0 and was told it would be about $3000 to add them. If it is an additional $3000 to be brought up to be fully covered or even 95% coverage that Blue Raven calculates at, then our system was underbuilt by a lot.
We've been told that we need to reduce our power consumption to stay within the generated amount, however doing so, means that there will be nothing on during the day and part of the evening. Our usage patterns and overall usage is less then what it was last year. We are not using more power, but Blue Raven states we are. They should only be able to see what is generated by panels, not overall usage. They are blaming the power company for not actively applying the generation credits, however, the power company is applying credits for what has been generated. Which the system isn't generating enough to cover the night. Super frustrated at this point. My wife wishes that we would have never signed up for it and refuses to refer people to Blue Raven.
The rep who sold us the system no longer works for the company so we can't contact them. He promised us a lot and Blue Raven states they are unable to meet them. They state that most customers enjoy having solar only pay for 60% of their bill. Not sure what people enjoy that when solar is supposed to offset most if not all of the bill. At the point where we want to tear it down.
They messed up on our original design of the solar panels and they had to do a new design the day of the install which I was not happy with. Because of the new design they had to resubmit the permit to the city. The problem is they didn't resubmit the new permit for another 12 days after the original install pushing out our activation of our solar panels an additional 12 days. The only reason they submitted the permit 12 days after was because we called to find out what in the world was happening. So they submitted the permit the same day we called knowing it slipped through the cracks. It would have been longer than 12 days if we never called.
To whom it may concern,
Mr. is referring to what is known as an As-built permit, which needs to be installed in the case that a part of the install has to be changed on the day of the install due to any number of circumstances. These are standard, and we always obtain permission from the homeowner if any changes need to be made.
There will be, of course, a slight delay if we have to resubmit permits. While the time it takes for the city to approve the permits is outside our control, we are able to control when we submit it. We have a process for submitting these permits, and this process has been outlined to Mr. by two of our manager over the phone. We maintain that Mr.' timeline is standard, and there was no delay, intentional or otherwise, of submitting any permits. As such, as has been explained to Mr. previously, we are unable to compensate him for standard operating procedure.
We apologize for any miscommunication and look forward to turning on Mr.' system.
Best regards,
Evan H
We dealt with a sales rep. He told us Blue Raven says they cover 80% of the electric bill, but dont worry. They just say that. Its really 100% . He said we would make so much solar in the summer, we would bank it and use it in the winter, in case we didnt make enough. He said we would not have an electric bill, only a solar bill. And he said if we ever moved, we could take the Solar panels off this house for $500 and put on our new for $500. So none of this is true. Blue Raven Covers 75% of our electricity, our electric bill was $80 last month. And you cant take it down, its made just for this house! Theres no moving it. So I just felt like we were completely lied to. And the rep was here when Blue Raven did the welcoming call and told us what to say to all the questions. Is that legal? The company said it doesnt matter what the rep said. And a supervisor wont call me back, as promised.
To whom it may concern,
Mrs. chose to buy a solar system that spelled out a clearly and in no uncertain terms that would only cover 76% of her solar usage. Please see attachment number one for a screenshot of the proposal provided to her before any contract was signed. There could be no confusion that this system would not cover 100% of her electricity usage.
The information Mrs. claims never to have received was available to her from her initial consultation. The proposal contains all of this information in a clear, easy to read and understand fashion. The introduction call mentioned is to give our customers a second, unbiased summary of the information. If she had any questions or felt that she didn't understand a part of the process or proposal, she was given no shortage of opportunities to make sure that she understood the large purchase she was about to make.
In regards to the removal and Re-installation mentioned, we design every system custom for each home. While we can remove and reinstall the system in the case of roof work such as a re-roof, we are unable to simply pick up the system and place it somewhere else. Each system is a deeply complicated and intricate electrical and construction project. For this reason, we cannot simply relocate it. We apologize for any misunderstanding in this regard.
As for Mrs. system, it has been production excellently. As shown in the second screenshot, she has produced 96% of our estimates since we initially installed her system. Everything is working well, and we cannot be held liable if Mrs. did not do her due diligence before buying multiple thousands of dollars of solar equipment.
Sincerely,
Evan H
Complaint: ***
I am rejecting this response because: I would like to know who is responsible for what the sales rep say. The company takes no responsibility for the incorrect information he used to sell their products? And I know for a fact from talking to neighbors I am not the only person who was duped by the reps incorrect information. I understand I was duped, I fell for the lies and it was too good to be true. But am I the one who has to take all the responsibility? Does the law let sales reps say whatever they need to to sell the product?
Sincerely
To whom it may concern,
Ms. signed the agreement to install her solar panels on November 3rd, 2018. In that agreement was the following clause:
19.3. Entire Agreement. This Agreement and all Agreement Documents contain the entire agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. This Agreement and each and every term and condition hereof, shall inure to the benefit of, and shall be binding upon, the parties hereto and their respective permitted successors and assigns
This clause was accompanied by verbal agreement from the customer that the sales rep had not promised anything outside the scope of the installation agreement. This verbal confirmation was given in a call with our customer support on November 3rd, 2018. If desired, we can provide a recording of said call.
The system we designed and installed on Ms. home is working as intended.
Best Regards,
Evan H.