Blue Raven Solar

We purchased a solar system from Blue Raven Solar back in 2016. The system produced for about a year and then started shutting down, and throwing error codes. Most of the time they come out and just reset the system getting it to run sometimes months, sometimes for weeks at a time, and sometimes only days at a time. They keep telling me there is nothing wrong with the system. They have ghosted me many times, have missed countless appointments leaving me calling them over and over again. I have spent many countless days and hours wasted trying to get this company to actually fix this ongoing issue, and I am still fighting with this company to get it fixed. This was supposed to be a long term investment yet it hasn't lasted long at all. We are still paying on the loan, and paying our power bill which completely defeats the purpose of having solar. I am at a complete loss of what to do to get them to get the expensive yard art on my roof fixed or taken off, and am in desperate need of help.

Thanks

According to the sales pitch we received and the current website states that we can transfer a loan to a new homeowner when selling our house, I am an Active Duty member in the USCG and being forced to transfer to a new location. We contacted Blue Raven Solar on multiple occasions about how to transfer the loan to a new homeowner and they stated that we could not transfer the loan due to the lender that they used would not allow this, and it has already cost us one sale, and now we are about to lose all proceeds of a current offer to pay off an existing loan that we were supposed to be able to transfer.

PLEASE READ
June 2019

WE ASSURE YOU, if you read this review you will not purchase from Blue Raven via a loan.

We recommend printing this review. It’s likely we won’t write things as clearly as they should be written and it can get confusing. So marking the details and numbers might help. It is vital potential Blue Raven customers understand exactly what Blue Raven is presenting in their loans. We are confident that if what is written below was common knowledge no one would purchase solar panels from Blue Raven via a loan. We believe the people who gave Blue Raven a positive review simply did not understand where the money was going.

It is our belief that the approach used by Blue Raven and their loan company(s) is being used by hundreds of other companies, large and small (including our government), and that this approach, in one form or another, is the fraud of our time.

WHAT THIS IS NOT
- This is not a review of solar panel technology. It seems the technology is sound. Time will tell.
- This is not a review of Blue Raven’s installation or the products they choose to install. We did not experience their installation or use their products because we cancelled installation simply to avoid debt. We thank our lucky stars we did cancel because it was during the process of cancellation that we learned the details of Blue Raven’s sales strategy and business model, all of which drives the customer to purchase panels through a loan. It seems by other reviews that the product Blue Raven sells is mostly of good quality. It also appears Blue Raven customer service is good.
- This is not a review of purchasing solar panels from Blue Raven using cash. Using cash might actually be reasonable, except for one reason, which we describe below.
- This is not a review of the salesperson. He was very kind and thankfully more frank than we suspect Blue Raven would approve of.

WHAT THIS IS
- This is a review of the sales tactics used by Blue Raven, which skillfully play on human psychology and lead to a loan SIGNIFICANTLY LARGER than the cost of hardware and installation.
- This is a review of the loan Blue Raven hopes the customer will take on. IT IS THE LOAN you must brutally question and scrutinize. Once we discovered the details we could only conclude that Blue Raven might be receiving some sort of kickback from the loan company(s). To many this is probably not a surprise.
WE ASSURE YOU, if you read this review you will not purchase from Blue Raven via a loan and you will be much better prepared if/when you purchase solar panels from another company. However, you might still consider purchasing from Blue Raven via cash. But please continue to read because there is a reason to even be careful with a cash purchase.

BIG PICTURE
A salesperson called us. Whatever he said convinced us to set up an appointment. Two days later, a different salespersons came by. The salesperson was very polite, enthusiastic, and knowledgeable regarding solar panel technology. The next step, which we agreed to, was to have Blue Raven take a copy of our electric bill and determine how many panels we would need and draw up draft design plans. Another appointment was set up for the salesperson to come by with the draft design plans and the loan forms. We set up this appointment. All went well but it was during this appointment that red flags started to pop up. We elected to continue with the process because once we had the documents in hand we could take a closer look. The next appointment was a technician to come by to look at our house so they could draw up the exact design plans. The technician showed up that day and spent about two hours looking the house over. Blue Raven’s policy was that once this technician looked at the house we would have three days to cancel without penalty. It was during this three-day period that we chose to cancel. We simply didn’t want the debt. But during the cancellation process, we learned the hidden details.

BLUE RAVEN SALES TACTICS
- Blue Raven uses many of the standard psychological sales tactics to sell the panels. It is clear every form of marketing, psychology, think tanking, sales strategy, etc., has researched all this and put if forward to play on human emotion and tendencies to extract as much money as possible. This isn’t necessarily bad, except that it is clearly done in an underhanded way, as we hope to make clear below.
- Please note: The federal government currently gives a 30% tax credit on the cost of installation. (Many states also give credits.) This credit is set to decrease over the coming years until it finally expires. This is a good tax credit but the fact that it is to expire is something Blue Raven uses to encourage rushed decisions. On the surface it appears they are looking out for you. They are not. The entire residential solar industry pricing has been artificially inflated to some degree to account for you receiving this credit. To some degree you are not getting the credit. The solar industry is getting it. This will be clearer as you read.
- As a positive, we had many questions regarding the technology the answers for which our salesperson came prepared. We were positively impressed with this. But when we started talking money, particularly loan details, he often said he did not know the answers and couldn’t get them. We must note that these detailed money questions were being asked AFTER the salesperson returned with the draft design plan and FINAL loan documents. In other words, the numbers had been run.
-- Red Flag #1 – Question regarding actual cost of hardware and installation was not being answered: The most important question we asked that he did not initially answer was what the actual cost of the hardware was. We wanted to know this answer because we wanted to gauge the cost of the hardware as compared to the cost of installation. It’s a reasonable question but the salesperson claimed to not know that number. We believe the salesperson did not answer this question because it would get us too close to asking questions about the size of the loan as compared to the cost of hardware and installation. Spoiler alert – the loan is much larger than the cost of hardware and installation.
-- Red Flag #2 – The salesperson tells us Blue Raven will pay the first 18 payments: We will round numbers when discussing costs and other numbers. Please read carefully, as this is very important in helping you understand the costs they present in your case. For our electricity usage Blue Raven technicians determined we would need around 20 panels to produce around 8000 kWh per year. The loan amount would be a little over $26,000. At 3.99% interest, total payout after 20 years would amount to just short of $39,000. That all makes sense. The red flag popped up when the salesperson said as a promotion and if we would put a Blue Raven sign out front of our house, Blue Raven would pay the first 18 payments. Upon hearing this, we asked the salesperson what incentive Blue Raven would have to do such a thing. The sign out front made a little sense but not enough to make us not question. The answer was that it was simply a promotion. Who doesn’t want their first 18 payments paid for them for simply putting up a small sign? Our monthly payment was going to be around $115. So for us those payments would have been $2,070. $115 multiplied by 18 is $2,070. So theoretically, with this promotion our total cost would be $23,930. We wondered why Blue Raven wouldn’t just reduce our total loan amount from $26,000 to $23,830 instead of paying our first 18 months. There are actually two reasons. The first is obvious – the bigger the loan, the more the interest paid to the bank. But here’s another important detail. Blue Raven would pay the first 18 months by sending us $115 in the form of a check. This detail caused us to wonder why Blue Raven wouldn’t directly pay the bank $115 each month. The reason is simple – the bank is hoping we forget to apply the $115 to the loan or just decide to pocket the $115 every month. Why would they hope we would forget or pocket? They would hope this because the bank would want to keep the principle as large as possible for as long as possible. This gives that much more interest to the bank. If we the buyer don’t apply the $115 it would really be our own fault, but it’s Blue Raven attempting to play off human psychology by trying to make the customer believe they are getting a good deal from a promotion while taking advantage of human tendencies to not apply the $115 toward the principle. All this is a minor point. Later during the cancellation process the salesperson gave us the second reason for the 18-payment deal. This is a significantly bigger issue. This second reason initially seemed reasonable but on further scrutiny, it wasn’t. This second reason is much more insidious. You might want to know that reason now but we have to explain it later so that you better understand how we discovered it and how you can too, should they use it on you. Just know that we were surprised that Blue Raven would pay the first 18 payments and only during the cancellation process did we learn the second reason why.
-- Red Flag #3: We asked if instead of a 20-year loan we could do a 10-year loan. We simply wanted to minimize total interest we would end up paying. He followed up with the fact that we could pay the loan off early without penalty. We found this to be reasonable but still wanted to know about a 10-year option because under a 20-year loan the early payments are loaded with interest. He stated unequivocally that we could only do a 20-year loan.

ALL IS REVEALED DURING THE PROCESS OF CANCELLATION
- We had three days to decide to cancel without penalty. We decided during the first day that we didn’t want to take on $26,000 of debt over 20 years. So we called the salesperson and he was surprisingly understanding and not pushy at all. But do you remember we asked earlier about a 10-year loan? During this phone call the salesperson said if we wanted to reduce our interest they could actually do a 10-year loan. We wondered why he did not reveal this in the first place. But now that we know a 10-year loan was an option the salesperson stated one very informative caveat. Blue Raven would not pay the first 18 payments. That makes sense because the first 18 payments on a 10-year would be about double that of a 20-year loan. It was what we heard next that surprised us. This isn’t word-for-word but close enough. He says, “to be frank with you, that first 18 months is added on to the total cost.” In other words, that promotion of paying the first 18 months isn’t a promotion at all because the $2070 was just being added on to our total loan amount. That made our loan $2070 larger than it could have been. Clearly this strategy was to psychologically trick us into believing we had a promotion, when we had worse. This discovering made us aware that the actual cost of $26,000 was not the actual cost of our hardware and installation. This is one of the reasons why he didn’t want to tell us the actual cost – we would have instantly seen this extra $2070 and asked questions. It gets worse, but before we go there, the salesperson gave us the other reason why Blue Raven “pays” the first 18 months, as outlined in the next paragraph. This next paragraph also explains why caution should be used if you choose a cash purchase.
-- Currently the federal government gives the American citizen a tax credit of 30% of the total cost. We as consumers must realize that the entire residential solar panel industry pricing is inflated to a certain degree to take into account the existence of this credit. Blue Raven and other solar companies tell us to install now because the credit is going to go away. But the reality is, the industry knows you’re going to get that credit so they have raised prices so that it is they that actually get a chunk of the credit. That credit is simply a windfall profit for solar companies as it simply and quickly goes directly to them through our hands. When the credit goes away, solar costs will necessarily drop because the credit is gone. (It doesn’t take rocket scientist to figure out who is lobbying Congress to renew this credit.) So the word of caution from us is do not let Blue Raven or any solar company rush you into a solar deal because the credit will expire. If you don’t believe that the solar industry, and in particular, Blue Raven is doing this, here’s the proof... At $26,000 installation, we would get back from the federal government $7,800. That’s a great credit and it would be stupid to turn it down. The problem is, we aren’t getting it. The salesperson explained that by adding the $2,070 (first 18 payments of $115) on to our total cost we would actually be getting back more from the government than if we used the lower amount of $23,930. This is true because 30% of $23,930 is $7,149. The difference is $651 (7,800-7,149=651). But please consider closely what is happening here. There are multiple issues. Firstly, by adding that $2,070 to our loan we would pay more interest to the bank over 20 years. That’s obvious. Secondly, yes, we do get a bigger credit from the government. As stated earlier, our monthly payment would have been $115 a month for a 20-year $26,000 loan. Blue Raven’s policy is that once the customer gets that credit from the federal government, it must all go to the loan company or monthly payments go up. In our case they would have increased to roughly $165 per month for 20 years. The loan company wants the credit to be as large as possible so that the credit going to them is as large as possible. To be fair, you could keep the credit and make the higher payments over the years. But in that case, more interest is going to the bank. We must state that we did not compare keeping the credit and paying the higher payments with giving them the credit and paying the lower monthly payments. We’re not sure which would be the best way to go. But the bottom line the amount the bank is getting, and whatever kickback Blue Raven might be getting, is increased not only through as large a loan as possible, but also through as large a federal government credit as possible. We think we’re getting the credit, but we are not. The proof is the fact that they want us to “get” as large a credit as possible by artificially inflating it with a fake promotion, a fake promotion which, in our case, made our loan $2,070 larger. This all being said, the amounts in the loan agreement are presented clearly. And it is our choice what to do with the credit. Unfortunately, this gets much more ugly.
- Once we heard the first 18 months of payments were actually added to our loan all sorts of bells and whistles were going off. So we planned to cancel completely. This is when we found out that the salesperson knew our actual cost of hardware and installation all along. Since we weren’t going to take out a loan he now presented us with a cash option. If we were to pay cash, the cost of installation would have been around $19,500. We could not believe our ears when we heard this. We were going to take out a loan for $26,000 for a hardware and installation package that cost $19,500? We of course wondered where the $26,000 loan came from? The actual cost of hardware and installation was $19,500. The fake promotion was $2,070. These added together is $21,570. How do we account for the additional $4,430 that would have brought the total loan amount to $26,000? This next part will be difficult to believe. To put it succinctly and as simply as possible, our salesperson revealed that the $4,430 was the loan fee. To install solar panels for an actual cost of 19,500, plus and the psychological gimmick of $2,070, it would have cost us an additional $4,430 for a loan fee! To be fair, the salesperson did say this is what it costs LoanPal to SELL the loan to another bank. An additional $6,500 for a $19,500 loan for a product the prices of which are artificially inflated due to the existence of a federal government credit passed on to the residential solar and bank industries through our hands. This is the fraud of our time. In our case the product was solar panels. But the product is anything that can be sold via loan and has any sort of government credit or deduction.

THE SOLUTION
- Long term, we believe solar is a way to go. It appears at the moment there are good savings to be had.
- Look at the promotions, costs, loans, etc. with informed eyes.
- If you decide to go cash tell the company you’ve already received the federal government credit. Is this dishonest? Only if you feel you need to be honest telling a thief where you hid your money.
- If using Blue Raven specifically, be sure you know where EVERY PENNY is going. If it makes sense, consider it. If they don’t tell you the cost details, politely ask them to depart. We find it difficult to believe any sane human would purchase from Blue Raven if they knew the financial details. If Blue Raven usually tells their customers what we learned only after going through the cancellation process, then we acknowledge our experience was an anomaly. But it seemed clear our salesperson had no intention to tell us the details.

We look forward to seeing a response from Blue Raven. They have been very good at responding to customer reviews on varies websites. This is something we noticed and it did improve our trust in them during the initial stages. That being said, we hope to see the following in their response:
- A response for all here to see, not an email address or phone number to some person in HR.
- A sufficient explanation as to why salespeople do not give the actual cost of hardware and installation.
- A sufficient explanation as to why Blue Raven is offering a promotion to pay the first 18 months for displaying a sign in the front yard while adding that same amount on the backside of the total loan, and why they would not disclose this.
- A sufficient explanation as to why they would not disclose the amount of the loan fee (in our case, about 20%) and why they would chose a loan company for their customers that would charge such a fee.
- No need to explain the psychological tactics. Hoodwinking by big business in our times is standard operating procedure.

We will likely post this review elsewhere. As mentioned above, it appears the product sold by Blue Raven is of good quality. We believe the people who gave Blue Raven a positive review simply did not understand where the money was going. It is not our intent to destroy Blue Raven. Once we learned the tactics we simply feel the need to inform others. We are certain this or something near it has happened to us before but we were too uniformed to figure it out. But by simply communicating with one another, we can significantly reduce the blatant disrespect and fraud forced on us by big business and its government partners. We are the ones that can make it stop by holding them accountable through withholding our hard-earned money when we learn what’s up.

We acknowledge we may have made grammatical, spelling, or mathematical errors. If because of the errors or for any other reason a reader considers what we have written to be dishonest or prompted by the competition he or she does so at their own financial cost.

Talk about totally nu-professionalism, I told the sales rep that we wanted to be about $28k for the system and I like to work out details prior to meeting. As consumers "we" are investing a lot of money in putting items like solar into our homes, companies like this turn this into a total joke case in point below "Quoting the lines from Tommy Boy" I am sure he think's it's fun but I see is as a very immature attempt!

Why would they sell for less than anyone else?Let's think about this for a sec, Hmm, very interesting.
Here's how I see it. A guy guarantees $2.54/watt 'cause
Message by XXX-XXX-XXXX?: he wants you to fell all warm and toasty inside. Course it does. Ya think if you leave that bid under your pillow at night, the Guarantee Fairy might come by, Tuesday, June 11 2019, 8:38 PM
he wants you to fell all warm and toasty inside.
Course it does. Ya think if you leave that bid under your pillow at night, the Guarantee Fairy might come by
Message by ?XXX-XXX-XXXX: and leave a quarter. The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're, Tuesday, June 11 2019, 8:38 PM
and leave a quarter.
The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're
Message by ?XXX-XXX-XXXX?: not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Because they know all they, Tuesday, June 11 2019, 8:38 PM
not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Because they know all they
Message by ?XXX-XXX-XXXX: solda ya was a guaranteed piece of junk. That's all it is. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a, Tuesday, June 11 2019, 8:38 PM
solda ya was a guaranteed piece of junk. That's all it is.
But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a
Message by ?XXX-XXX-XXXX?: quality system from me., Tuesday, June 11 2019, 8:38 PM
quality system from me.

Blue Raven Solar,our residential solar panel provider/installer,knew that our new PV system failed on October 4,2018 but didn't notify us and repeatedly failed over a period of 6 months to comply with their warranty to "...promptly repair, replace and /or correct the problem on a reasonably expedited basis while minimizing any impact on customer. The failed system and BR's failure to comply with warranty caused my wife and much anxiety, inconvenience, increased power bills over a six (6) month period. Also in violation of the warranty B.R.has also failed to confirm that our system (and all components) was new and applicable standards conforming when installed and then later when it was finally repaired. We also saw that the warranty period was too consumed by this breakdown and was started at a point before it would have had any utility/value to a customer. Also boilerplate agreement to limit court jurisdiction to Utah is unfair and unconscionable. BR HAS FAILED TO RESPOND TO OUR LENGTHY COMPLAINT and we have since filed a complaint with the South Carolina Department of Consumer Affairs on June 9,2019

SOLAR SYSTEM NIGHTMARE

I greatly appreciate you assisting me with understanding the frustration with Blue Raven.
I finally have DIVIDEND Solar Finance helping me waive $195.05 in late fees and possibly removing any negative credit reporting with the credit bureaus but the following is my summary of ongoing concerns.

My main concerns are as follows:

1) I felt deceived in the total cost I was paying for the solar system as my net cost $11,180. Blue Raven implemented a policy change after I bought our system to advise that potential solar system owners must sign off they consulted with tax professional before financing to ensure federal tax rebate/credits work with income taxes. (page 11 of Complaint Part 2)

2) The solar panel system has proven to not produce solar in the Summer of 2017 and Summer of 2018. I received Dividend's support to help me get Blue Raven to provide me a reimbursement check in 2017 for $366.78. (pages 9-11 Complaint part 1)

However, in 2018- my calls to customer service went in circles as they have a tactic of making me wait on customer support for 20 minutes or longer to get an answer from the right person, however I kept following up with them as of March 2019 via email to see if they were going to do anything about 2018 Summer's of non-production. (pages 13-15 of Complaint Part 1) This is what caused me to fall behind on my solar payments as I was not getting any support or fairness in their end of the contract that I would be reimbursed for non-production.

3) I continue to have issues with Blue Raven's solar system production but unfortunately am stuck paying my power bill no matter what as we need power to the home to live. You can see in the bills (pages 17 of Complaint part 2 and so on with 12 pages in Compliant Part 3) including as a recent Power bill reflecting I am on a payment plan to cover that huge power bills from last Summer. (Online Bill)

I am trying my best to make sense of this responsibility. I know I am financially obligated to pay what is showing in the contract. I realize that it greatly affects my credit scores anytime I cannot afford and skip payments, but I really am not confident my system works as the proof is in the power bills. The warranty on these panels are 5 years- therefore the clock is ticking but I cannot seem to get anyone that wants to help or listen to me.

Most recently, I have asked Blue Raven the cost to remove solar panels as I am trying to replace the roof and they threaten if anyone else touches my panels besides them I would void my warranty, why would I intentionally want to void my warranty as that would assist them with the claim of non-production. They however told me they can remove and re-install for the cost of labor of $2,000 plus. I have held off on roof replacement and have patches on my roof with contractors waiting for the ok to proceed with roofing until I can get this sorted out

Since we have had no support with this- we ended up moving to Stansbury Park and renting out the home in West Valley. The new tenant has no interest in the solar system therefore called Blue Raven this Wednesday 6/5/19 inquiring if I can pay the $2,000 plus to have them move panels to Stansbury Park and they kept me on hold for 35 mins to tell me they confirmed with management the panels are mine so I can move them wherever I want to but they (Blue Raven) does not move/transfer system or equipment as it doesn't state that in the contract.
Again instructing me I can call another company to move the panels but it would again void my warranty...I do not see it as an ethical business practice for any company that is supposed to be servicing my solar panels system to do ANYTHING to void my warranty.

I feel like this again is a deceptive/misleading business tactic to get rid of my faulty panel system.

Please let me know what you can do- if anything.

Thanks

My husband and I are very happy we chose Blue Raven Solar. We shopped around for other solar companies but ultimately Blue Raven Solar stood out the most. The Sales representative that explained the whole solar process to us was extremely knowledgable and friendly. Our panels are installed and are making more electric power than we had expected!

Blue Raven Solar guaranteed a certain amount of production after doing an evaluation of my property. For over 18 months, the guarantee was NOT being met. After reaching out numerous times, BRS continued to tell me I would have to wait until the 18 month after installation so they could do a re-evaluation. The 18th month came, not only did I have to basically chase them down to get an answer for over 3 weeks, their resolution is to now have a tree service come a take down my trees! The trees that have been on the property for 30+ years should have been taken into consideration when the INITIAL evaluation was made on my property, before the install of the solar panels. I am beyond frustrated and have been scammed by BRS. In addition to being scammed, trying to get an answer and getting in touch with anyone who can begin to possibly help, is nearly impossible and takes weeks.

Solar Panels have been off for three months, they never noticed with their monitoring system. I called in a work order with their customer service they claim they ordered the parts. However the technician told me this morning he did not know about the part today and I even had to send him a picture so he could go get the part.

I hired Blue Raven Solar to install over $32,000 worth of solar panels on my home in December of 2017. Ever since April 23, 2019 for some reason the panels have stopped generating power. I have tried contacting the company on three separate occasions without resolution both in getting the problem fixed as well as compensation for the time lost not including the time that is continuing to be lost because of their lack of resolving the issue.

If I hadn't discovered the problem myself who knows how long this would have gone on without Blue Raven even being aware of it. They are the ones that is supposed to be monitoring the system in the first place.

Blue raven solar is engaging in the following: they are using an unregistered (in Oregon) DBAs Sign and Save, Sign and Shine, in Facebook ads while not identifying Blue Raven Solar as parent company. Blue raven solar also does not use their CCB license number in their advertisements, both are fine levying infractions in Oregon.
The sign and shine advertisement insinuates that they are a Portland General Electric affiliated business yet after querying PGE, Sign and shine, sign and save, and Blue Raven Solar are NOT PGE approved contractors.
Lastly Blue Sky Solar own website does not include their contractor license number for any of the states they work in which is not legal in any of the 50 us states, but in this case specifically Oregon. While I have taken screenshots of the infractions of the issues and submitted them to the CCB in Oregon, I noticed that they have responded to 27 complaints. This is not my first attempt to contact them, I tried directly on Facebook and the business blocked me rather than respond.

Hello,

Raven solar company called to me and misrepresented by telling Lies .. I ask him if he knew anything about Tesla solar he told me that they 100% more efficient better panels and MUCH CHEAPER , I belie it because he was working for blue raven solar . I install solar panel on my house total came to $29,310 for 10.8 KW power then telsa called me in meddle of installation they prices are fixed online I could get 12KW power for $23,940

Tesla OFFER more power cheaper same warranty or better

So my complain is of raven solar telling lies to consumers to sell their product...this is scam (representative made a clear that he is much efficient and chipper then TESLA)

I made a call to raven solar . I spoke with Manager EMMA she told me she will try to find resolution by offering extra panels to much Tesla and she will call me Friday with their offer to fix this and a lot of of sorry

Friday I called she was out , called today spoke with another manager Elena she told me righ away nothing they can do to help. you sign all papers
it kind of " go F your self "

yes I did but not to scammer company who lies to clients.

this is pure lies to sell me, I work in insurance if I misrepresent to my client I may lose license for life ..

please need help I don't need any body money I just need honest business if you promise you have to honor this

I need extra panels to much Tesla deal or refund difference

Blue Raven lies to me about the tax credits and how they were to be filed. I contacted Oregon Energy Trust and they were surprised at what I was told . I have emails backing up the lies. Do not believe them. I tried contacting Blue Raven but no one will answer me. Once your panels are installed they dont care about you.

Non of their setters or technicians knew anything about the product. Paid more than retail for my power despite what they said. And the loan was more in time than I anticipated. All I was was a sale to them when they claimed to be so personal. It’s a scam looking for you to trap you into

Amazing! This company is great! Saved me so much money!

DO NOT TRUST THESE LIARS!!!

we asked their lying sales rep face to face about the removal cost if roof repairs need to made such that the solar panels need to be removed to effect repairs, and were told repeatedly there WAS NO COST for this removal.

2 years down the line, guess what? THEY TOLD US A $4,000 LIE!!! so feel free to jump into bed with these CROOKS if you have $4k to THROW AWAY, but don't assume this is the only LIE they will tell you...

also, for the record, when confronted they don't care about their DISHONESTY, which means the company CONDONES IT and WILL DO NOTHING TO CORRECT IT.

if you still want a piece of their bad karma, sorry, but don't say you weren't warned!

Blue Raven Solar has been incredibly pushy and unprofessional. I asked for a quote and the entire system is dependent on several
Trees being removed. The trees are between a building and power lines so this is not a simple tree removal and must be coordinated with PGE. I have repeatedly told them they do not have my permission to proceed with anything until I am able to get the trees removed. They are now sending me a huge bill for permitting that I specifically told them not to pursue. They have been very unprofessional during this entire process.

We were approached by a salesman for Blue Raven and convinced to purchase over 40K in solar panels. The biggest sales point is that the panels would product over 90% of our energy needs. This was explained to us over and over again and we were promised that any bill we did receive from the power company would be reimbursed by Blue Raven. We called several times over the course of the first year and got no response ever. We left messages on the salesmen;'s phone and the supervisor that appeared with him, as well as the provided company line. Eventually during the second year of our contract a salesmen tried to sale us more panels and we explained our issue. Apparently the salesman was a bad rep from the company who was fired shortly after filling our order and they gave us a huge IM SORRY. We pay over 200 a month for panels and almost the same amount to the power company. This is horrible and needs to be fixed. Noone has ever contacted us and this summer will be 2 years with the product that was sold to us with a lie. We are a military family with 1 serving active soldier and 1 80% disabled vet living in the home.

When I purchased my Solar system from Blue Raven I was under the impression (Left there after conversations with my salesperson Thomas) that I would be able to see the usage and related information for each panel in my array. As I told him I wasn't interested in just saving money as was the central point of their entire pitch. I was interested in making sure that my system had the ability to provide me and my family with power in the event of blackout or worse. What was not mentioned during this time was that since I had an unconventional desire to observe and monitor my own solar system, I needed to be aware of additional hardware that would need to be installed to acheive this aim. I took it on faith that these features would be included in the capabilities of my solar system as was quoted to me. I continued on providing every bit of data that Blue Raven Requested, promptly signed the documents that needed to be, and set up payment and everything. I was happy with how everything was progressing, and even had my system installed within about 7 weeks of my initial conversation. However, once my system finally was energized, I found out that I couldn't see the consumption compared to production, which would obviously need to be a part of monitoring your own system to make sure it is producing what is needed. When I presented this, as long as a dissatisfaction with Enlighten's system of updates every 6 hours, I was basically told that it didn't matter. I had what was agreed upon and that Blue Raven would do nothing more. I find that this is absolutely ridiculous that they would only after the installation tell me "Oh you need another part and you can buy it and have it installed, then you'll be able to see consumption.

Blue Raven Solar engages in a business model which is, in my opinion, best described as Predatory Solar Installations.

Blue Raven sent a door-to-door salesman to our (non-solicitation) neighborhood, who we allowed to setup a meeting to discuss solar. He proceeded to provide us a 10 year energy cost projection which claimed a 6.2% annual increase in electricity cost for the next 4 years, and 7.3% thereafter. The forecast far exceeded actual projected and approved increases and is double the national average annual increase of 3-4%.

They also obscured the cost of the system: They portrayed it as $18,187, but were not upfront that this was the cost after all incentives in our area. The actual cost for a financed system would have been $39,690 before incentives, whereas other quotes we received for a very comparable (and in some cases identical) installation were $19,500-$22,000 before incentives.

We are glad Blue Raven knocked on our door because it prompted us to explore solar as a concept, and ultimately work with a smaller local competitor: But even when we decided to go this way, Blue Raven's rep sent us links to websites that Blue Raven Solar sponsors (solarreviews.com) that give them preferential placement on lists.

Blue Raven charges too much for their systems, and gets away with it because they have deceptive sales pitches and count on some customers not to shop around or double check their pitches. Don't be one of their fools.