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Bluefly, Inc

ONLINE RETAILER, HANDBAGS, MEN'S CLOTHING & FURNISHINGS-RETAIL, WOMEN'S APPAREL-RETAIL, CLOTHING-RETAIL

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Bluefly, Inc Reviews (116)

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User Reviewer9474544 time 13.05.2018

Revdex.com:
At this time, my complaint, ID [redacted] regarding Bluefly, Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]


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User Reviewer6261462 time 25.03.2018

Bluefly stands behind the authenticity of all our products offered. We will have customer service reach out to this customer to resolve the issue and concerns of the customer regarding this matter.


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User Karinabechtold time 07.12.2017

Ordered a ring from bluefly, didn’t like it, sent it back. Then I got an email from them, telling me, that I won‘t get a refund, because I didn’t send the ring back. Attached a picture, showing an emty jewelery box. I was shocked! I did put the ring in the box! That’s what I told them. Answer: I have to file a claim with Fedex. When I called there, Fedex told me, that I cannot file a claim, bluefly has to. Of course! They are the customers from Fedex, they pay for shipping and returns. I called bluefly again to talk over this problem, the agent said, he will look into it and send me an email. Guess what, bluefly is SORRY! But it’s NOT responsible anymore. Can’t get worse.


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User Reviewer1547057

Review: On February [redacted] I placed an Order with Bluefly.com for 4 items for the amount of 382.86. Three days later my purchase was shipped and on March [redacted] I received a package. The package included only one item and a packaging slip listed all four items. I called Bluefly customer service immediately to inform about the missed items. I have been told by representative of Bluefly that they need week to investigate my complaint and I will receive a phone call in 5-7 days. A week later I have not received any phone calls, so I called Bluefly again, spoke to representative, who told me that no investigation was performed and I will receive a phone call from them in one week again, and again no one contacted me. On February ** I called customer service again and was able to reach customer service manager [redacted], who promised me that I will receive a refund by Friday, February [redacted], and week later, I have no refund. I call today, on Tuesday, February [redacted] again, and as always have been told that it will take another week for a manager to get back to me. By now, I know I will not receive any refund as well as I will not receive any items I purchased from Bluefly.Desired Settlement: Immediate refund

Business

Response:

Bluefly apologizes for the delay and will be refunding the customer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never recieved any refund. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer was refunded on 3/**/15 for the amount of $291.28. Please note that depending on the card issuer, refunds may take 3-10 business days once they have been issued to appear on statements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, thankfully to the involvement of Revdex.com.

Sincerely,


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Category: ONLINE RETAILER, HANDBAGS, MEN'S CLOTHING & FURNISHINGS-RETAIL, WOMEN'S APPAREL-RETAIL, CLOTHING-RETAIL

Address: 42 West 39th St. 10th Floor, New York, NY, 10018

Website: http://www.bluefly.com

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