Bluefly, Inc

Review: I have purchased from Bluefly, a [redacted] Shoulder PS1 bag Medium in color: smoke. This bag was purchased in June 2013, and I have NOT carried this item and it is still in it's original condition with the tags still attached to it. I have noticed a minor scuff on the strap and took it in for suggestions on how I can repair the strap. The [redacted] Sales Assistant inspected my bag, and have confirmed that this is NOT an authentic bag. I had another [redacted] expert inspect my bag, and the result was negative, the bag would not be accepted for repair or any other options. I do not wish to keep a questionable bag, Bluefly website claims that all of their merchandise are authentic, but reviewing other forums and customer reviews shows, that they have sold un-authentic designer bags multiple times in the past.

Although it has been almost 2 years, I believe I should get a refund for a bag that is questioned to be authentic. I feel I have been mislead by their standards of "authentic". I have emailed them this issue, and have yet got an response, I have tried calling and had no luck of getting someone on the other line. If they are confident that this bag that they have sold me is authentic, then they should have no problem refunding me and reselling the bag to another buyer.

This is my information for the purchase:

Date: 6/**/13 Order #: [redacted] Total: $1,187.45Desired Settlement: I will be more then happy to ship this bag back, all in original condition (tags still attached, dust bags, and receipt.)

I want a paid shipping label and a full refund for this item ($1187.45)

Business

Response:

Bluefly stands behind the authenticity of all designer products sold on our

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they have not really made an true attempt to resolve this issue. They lack communication of this process, I have not heard from them for over a week. I still have the product, and they're investigating without the actual product in hand. I simply want to return this un-used item for a full refund with paid postage.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly had initially reviewed the scuff on the strap that the customer is referring to via photo submission from the customer. After two years of owning the product we are unable to accept this item back from the customer. Bluefly cannot assist in repairing or refunding this customer as their order date is outside of our returns policy. Bluefly stands behind the authenticity of all of it's designer products as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Bluefly cannot prove that the bag is authentic.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Placed order for a watch (a birthday gift) on the evening on March **. Prompt delivery was to have taken place via [redacted]. Tracking indicates that the item never left a post office located in Florida. Repeated calls to Bluefly have resulted in no resolution-just extraordinarily long hold times and refusals to be connected immediately to supervisors. A request for a refund was rudely denied. They claim they need to contact the third-party supplier and have that supplier "run a trace" that will take at least several days. Not acceptable.Desired Settlement: Immediate refund.

Business

Response:

On behalf of our marketplace vendor and also the delivery method, Bluefly apologizes for the delay in delivery and would be happy to accept the item for a refund if they no longer wish to keep the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Bluefly.com is a total joke. I will never order from them again. I wish I had read reviews about this company before spending $364.35 with them. I was in search for earrings for my bridesmaids as gifts for my wedding day. I ordered 6pairs of earrings and only received one. To make a VERY LONG story short getting a hold of their "customer service" people is a joke they would take days to get back to me to I had to literally hound them about what was going on with my order. At first I wanted the other 5 earrings. Clearly that was never going to happen as they couldn't get in contact with their "vendor". And I have been trying to get a refund/shipping tag etc etc to send the one pair I did receive back and ALL of my money back for this ridiculous situation and after countless emails sense May 2015!!!!! It is August [redacted] 2015 today!! Practically September! I have the million email chain to prove it! This matter was just finally completely resolved after I had to literally write out the math for these people so they could get the refunds correct. Supposidly I will finally be refunded the rest of my money.... We'll see if this actually happens. Bluefly is laughable as a company. "We're sorry for your inconvenience" looses its value when read 500 times and nothing is truely done to rectify the situation. As a business owner I'm appalled that anyone can run their business in such a manner. Practically criminal behavior charging people, failing to produce and holding their money hostage!!!! They should be shut down. Plain and Simple do your self a favor and NEVER order from these people. Worst experience ever!!!!!!!!!!

Review: Hello,

I've placed 2 orders with [redacted].

First order was delivered incomplete due an out of stock item and the second item was damaged/defected.

(it was returned back for a refund)

And after that

second order was placed and again, second time the order was delivered incomplete. After my numerous emails and complaints, they have told me that it's not their fault and the box was delivered and signed for it.

But I've told them that the box was delivered but the order was incomplete !!!Desired Settlement: I need a full refund for the item which was not delivered to me with that order !

Business

Response:

Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery. With the information that we currently have, we are unfortunately unable to refund you for the Fendi item. We apologize for any inconvenience caused. We have also reached out personally to address the customer and any further questions they may have concerning this request/claim. Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery.

Review: Dear Mam or Sir,

I ordered a new bag on blufly.com on July [redacted], arrived on July [redacted], order number is [redacted].

When received the bag, I found the condition is unacceptable. Overall this bag looks like a pre-owned one.

1. It has a sever odor of cigarette. Seems to be a preowned item;

2. Designer's original tag was attached to the bag. The tag is also broken.

3. It came with Tod's dust bag. The side near the bottom was squashed. I can not find any way to make the shape back to normal.

Contacted customer service on July [redacted], got a response after 5 days after that saying it is final sale, no exchange or return.

I do understand what a final sale is, but seller should send me a brand new item at least.

Regards,

Business

Response:

Bluefly no longer has stock in this item but would be happy to accept the item for further review. We will reach out to the customer personally to provide a return label for the item received.

Review: I was charged 5 times for one order from bluefly. When I called I was told the charges should go away within 24 hours. When I told them this was unacceptable because it basically whipped out my bank account and I needs to buy gifts I was told they were escalating the issue and would get back to me before 9pm. They never once mentioned that they close at 9pm and I was never called back. Their customer service rep treated me poorly, lied to my face, and forced me to accept their lazy response which has caused me huge problems with my holiday shopping. I was treated so poorly and my issue if multiple charges is still not resolved.Desired Settlement: I would like the employee disciplined, the company policy changed, a refund of all of the money that was overcharged, the product I ordered free of charge or heavily discounted for the disrespect I was shown and the problems they caused my Christmas shopping and lack of sympathy. I would also like a 24 hour resolution line for when the company inevitably over charges another customer. Most of all I want a written apology from the customer service rep who I spoke with and the [redacted] for at least the northeast area. This may seem excessive but all I really want is to be treated like a human and seeing as that was too much I would like the above.

Business

Response:

Bluefly apologizes for the inconvenience caused. All authorizations had been reversed on Tuesday, December [redacted]. Please note, depending on the card issuer, funds may take 3-10 business days to appear back on the account details. The reps involved will be addressed regarding this matter as well.

Review: This company has been relentlessly sending spam emails to my work email for the last two months. When I tried to use the "Unsubscribe" link that comes with their emails it indicates "you were signed up for our emails, this is why you are receiving them....etc", which is inaccurate. I never signed up with this company or gave them permission at any point in time to use my email address for their relentless spam and now even though I tried this "unsubscribe" option for about 4-5 times in the last 2 month period as well as contacted their customer service, I am still getting these unsolicited emails. Customer service told me it should take about 10 days for these emails to stop from the time anyone unsubscribes to their mailing list. It has been 2 months since I first unsubscribed, which I think they are purposefully ignoring. This is a gross and fraudulent type of behavior. They have responded last on Sept * and apologized and assured me this would stop. However since then I have continued to receive at least two spam emails a day to my email address everyday. I am disgusted that they think they can steal people's email addresses and change their email preferences to make it look like we signed up to receive this garbage, and when you confront them about it they have this "we have no idea, we will fix it though" attitude that just is designed to get rid of you for a short time and in the meantime they still send these unsolicited emails. I told them I will file a complaint whereever it needs to be filed if they did not stop spamming me and well they did not.Desired Settlement: I want these people to realize they cannot without permission sign up people in their mailing list and harass them via email spamming. I have been continuously asking them to stop their spam mails to and they did not. I think they do not give a hoot and I am hoping with your assistance, they will. I would like them to once and for all get my name out of whatever list they concocted without my permission and never ever send me a single message again.

Business

Response:

We are truly sorry to hear about your dissatisfaction. Your request has been resubmitted to remove you from your mailing service and we do ask that you allow time for process. Should you have any questions, please call Bluefly Customer

Service at [redacted], from outside the United States, dial [redacted] and

press * to speak with Customer Service.

Best regards,

Bluefly Customer Service Team

This is the worst company I've dealt with when it comes to customer service. It's as if they train all their staff to make it IMPOSSIBLE for a customer to return items. I had a huge order sent to me and their representative helped me and checked me out as a "guest" customer. Most items did not work out and it was a huge order, ~ $4,000. I didn't know what to do as the order didn't come up on my account. I had no way to return them because the order didn't even show up in my account. Finally, when I called them, the representative said it was all FINAL sale! I went back to check each and every item and none of them were final sale!! They just outright lied to me. In fact, they ere still selling the same items on the website. I then called back and complained about why they would claim that the items were final sale when they were all still being sold on the site as regular items. They said they would look into it. I didn't hear back for a while and when I called them again, they said that they emailed me labels to return the items but I never got them. I then called again several times and they said that they would look into it only to tell me that the time to return has passed therefore, I cannot return any of the items!! Unbelievable!!!
Meanwhile, I see them still selling the same items I am stuck with which I have never worn and are still in plastic bags and hangers worth about $4,000. I am reporting them to the Federal Trade Commission to be investigated on for their unscrupulous business practices.
They are downright deceptive to their consumers!! I have many friends who have had the same experience with this company and they are never shopping there again.
I strongly advice anyone who is thinking of shopping at Bluefly to heed other people's warnings. BEWARE and shop elsewhere!!!

Review: I tried for several days to initiate a return on their site in the specified time frame of their return policy, however there was never a "return item" link or button by the product I was trying to return. Actually the site had overalpping text, etc which looked like it was having issues. Therefore I emailed their customer service asking for them to inititate the return and they immediately said no bc I was outside the timeframe. I was within the 14 since the product was received when I emailed, and since I had tried for a days earlier to start the return iI was well within my rights. I emailed them back with the tracking link proving when I received the product and about their site issues (which I told them about in my iniital email) and then just got back a no we will not allow the return. I have an issue with the fact that their site was having issues and I am the one paying for their problems. Also just lack of care on the customer service part. I do a ton of online shopping and usually if an issue arises most companies are very helpful, but Bluefly is the exact opposite. I think their return policy is shady and I think they just dont care about customers.Desired Settlement: I would like to be able to return the product, I would like and apology and I would like them to address their site's issues with the return item link/button.

Business

Response:

We are very sorry to hear about your most recent return experience with Bluefly and would be happy to reach out directly to assist with your return request. We are also very sorry about the technical issue and are continuously working to improve our customer experience.

Review: I purchased 4 items online in November and returned all 4 on December [redacted]. Bluefly confirmed they received the items back on 1/*/14 and a refund was expected consistent with their return policy. To date, I have never received the refund to my credit card. I have contacted them over 12 times and spoke to 3 supervisors who have assured me this would be resolved, but still no refund. The last representative stated its been pending with the credit department who has refused to process the return. I am digusted with not only the way Bluefly has not responded appropriately by handling a common return issue, but the way they have been ambivalent to my complaints and have no even offered an apology, or taken action to correct an error they know exists.Desired Settlement: I want my full refund for this purchase refunded to my purchase method asap. Its been over 60 days with no refund and I have had to pay interest on this purchase over that time frame.

Business

Response:

We

certainly apologize about the inconvenience that prompted this correspondence. Unfortunately, we were in the midst of a

warehouse move that impacted your shopping experience. Our records indicate that your refund credit

was applied on 02/**/14 and ask that you allow additional time for processing

by your financial institution.

Should you require additional assistance, email us at [redacted] or call toll free at [redacted]. From outside the

United States, please dial [redacted]. FlyReps are available to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00

a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. EST.

Thank you for

shopping at Bluefly and truly apologize once again.

Sincerely,

Review: I never received an order but their website shows it has been delivered and the return window has expired.

I emailed their customer service but never get a reply.Desired Settlement: Ship what I ordered to me (contact [redacted] to locate the package or send me another one same as I ordered) or fully refund me.

Consumer

Response:

Even I have not received the response made by the business in reference to complaint ID [redacted], I have got refund from my credit card company.

Sincerely,

Review: I purchased a pair of brown-colored St. Laurent knee-high leather boots through Bluefly.com in January 2014 for a price greater than $1,000. I received the boots late January. The boots did not fit (too small), so I returned them to Bluefly. I obtained a Return Authorization # and included it with the return. I used the UPS return label sent to me by a Bluefly representative and I dropped the package off at my local UPS. I received a printed receipt from UPS verifying that the package had been dropped off. I monitored the return online and received notification that the package had been received by Bluefly on February **, 2014 (signed by [redacted]). I also checked the Bluefly website and saw that my boots had been put back in stock within a few days after they had been received by Bluefly. I waited over a week for Bluefly to process my refund, but nothing was processed. I sent numerous emails, initially without any response from Bluefly. Finally, after several emails, I received a response from a Bluefly representative CONFIRMING that my boots had been received on February **, 2014 and that my refund would be processed right away. But no credit was processed. I then called Bluefly and spoke with a manager named [redacted] (extension [redacted]). He promised me that he would send a note to the returns/credit department and that my refund would be processed by Monday, March **, 2014 and that I would receive a confirmation email. It is now March **, 2014, and my refund has not been processed. I have received no notification from Bluefly, even though I was verbally promised that I would receive a credit and confirmation. What makes this situation so bad is that the returned boots have been back in their stock for the past several weeks, yet Bluefly still has my funds. The refund amount is over $1,000. This is a large amount of money. Order #: [redacted] Ticket Code: [redacted] Return Authorization #: [redacted] UPS Tracking #: [redacted]Desired Settlement: All that I ask is for Bluefly.com to process my refund right away.

Business

Response:

Dear [redacted]:

We certainly apologize about the inconvenience that prompted this correspondence. Unfortunately, we were in the midst of a warehouse move that impacted your shopping experience. Our records indicate that your refund credit was applied on 03/**/14 and ask that you allow additional time for processing by your financial institution. As a token of our appreciation and apology a $25 credit has been applied to your Bluefly account. We hope that this in some way restores your faith in us and thank you again for the additional opportunity to make things right

Should you require additional assistance, email us at [redacted] or call toll free at [redacted] (###-###-####). From outside the United States, please dial ###-###-####. FlyReps are available to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. EST.

Thank you for shopping at Bluefly and truly apologize for the inconvenience.

Sincerely,

Bluefly Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to purchase a cole haan jacket from the bluefly.com website that was listed on the website at $111. Once adding to my cart the price was increased to $139. I emailed bluefly.com customer service stating the issue and was told I would receive a response in 24 hours. After, 4 days I didn't receive a response and called the customer service line. I was informed that the jacket was never on sale and I was not able to speak to a [redacted] because the CSR wouldn't transfer me. They also told me they did not receive my previous email even though I received a confirmation number from them.Desired Settlement: I want to purchase the jacket from them for $111 and an apology from the customer service department.

Business

Response:

Bluefly featured this item during a one day sale on 11/**/14 for its lowest price of $129.00. Bluefly will reach out to this customer directly to address their concerns.

Review: I purchased an item on Bluefly.com on December 2, 2013. After the item did not fit properly, I sent the item back to Bluefly for a refund on December **, 2013. As of January [redacted], 2014, I have not received the refund. I used their online concierge three separate times to check on the status of my refund and received three different reasons as to why I haven't been refunded, and all saying I will be receiving a credit to my credit card soon. Yesterday a customer service representative said I'd be receiving an email confirmation that day regarding my refund and have yet to receive it. I emailed Bluefly's customer service on January **, 2014 and received a default response saying someone would contact me in seven business days - unacceptable. This return process is the most ridiculous I have experienced.Desired Settlement: I want to promptly be refunded for the item I returned, in the amount of $48.30.

Business

Response:

Thank you for your correspondence.

Review: My bf bought me a cashmere for Christmas and he ended up returning it. He gifted the store credit to my account and unfortunately I forgot the password to my account. I called the customer service 3 times on 2/**/2016 and was told there is a IT issue that's why I am not getting the password reset email. They put in a IT request ticket for me and promised to give me an update in 2 days. A week later, on 3/*/2016, still no contact from Bluefly. I called the customer service again and was told IT request is in waiting status and there is no promise of when they will actually look into my issue. 4 phone calls and waited for more than a week, I still can not get my password back!!!Desired Settlement: I want my password for my account. If they can't provide me with my password, I am requesting a refund for credit in my account.

Business

Response:

Bluefly aims to deliver the best service to our customers and apologies for the delay. We will be reaching out to the customer directly to assist with their account details.

Review: I returned 3 dresses and followed the return policy. Because I didn't get my confirmation email from Bluefly with the UPS label after I processed the return, I contacted Bluefly. They verbally gave me the codes to write on the packing slip when returning the three items and emailed me a new shipping label. I shipped all 3 items in teh same box and received confirmation that my package was received by bluefly. After about 2 weeks or so and not receiving my credit, I contacted them via email. They finally wrote back and said that they processed my return but only ONE of the three items was returend. I called and spoke to Cynthia who said that she was going to check with the warehouse and get back to me but she never did. I have since sent 4 emails following up and cannot receive a response. I have no refund and I have no merchandise. This is just wrong. I just want my return to be processed. I followed the return policy to a tee and they lost the items and will not respond to me.Desired Settlement: I would just like the items that I returned via the return policy to be credited to my account, as they should be. I am being ignored and have been given the runaround. Bluefly has the items I returned yet they seemed to have lost them. I just want my credit card to be refunded as per the bluefly return policy.

Business

Response:

Thank you for your email and please accept our apologies regarding the delay. Unfortunately, we recently moved warehouses which caused some interruptions in our return processing. I show that all of the items received were credited. As an apology a $15 credit has been applied to your account.

Review: I was placing an order on July [redacted], 2015 thru Bluefly.com, however, when I pressed the submit order button, my computer screen froze. I contact Bluefly.com and spoke with a representative who said no order was placed. The next day, I looked at my bank statement and $185 was taken out from Bluefly.com. I again called Bluefly.com and spoke with a representative who assured me it just an authorization charge and my money would be returned to my bank account in 3 business days. In the meantime, I received a package from Bluefly.com, it was the order they said I never placed. I followed all of the return instructions and mailed it back with a tracking number and an insurance. I called and spoke with Michelle on July [redacted], 2015, explained the situation and she said that my refund should be in my account as of August [redacted] and it still is not in there. All I want is my $185 that I have been out since July. I returned the product of something that they had ASSURED me never even got sent. The invoice I saved was from Bling Jewelry (a BlueFly vendor) and the order # from there is [redacted]. I need these to be resolved because i'm out of a $185 and returned a product that I wasn't even supposed to receive in the first place.Desired Settlement: I would like BlueFly.com to return the $185 charge that they took out of my bank account, considering I returned the merchandise that I wasn't even supposed to receive in the first place.

Business

Response:

Bluefly apologizes for the delay in processing. It looks like the return tracking never updated and did not confirm receipt by the vendor. We will issue a refund today as a courtesy so the customer's refund is no longer delayed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have checked the tracking number with the [redacted] that I have placed on my return. It states it was returned to the vendor on August [redacted], 2015 at 5:16pm. Therefore, they should refund my money, I will accept their return, once I see the money has been returned into my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The refunds will be processed promptly. Please allow 3-10 business days to see the funds depending on the card issuer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (Refund pending)

Sincerely,

Review: Dear Revdex.com,

I have purchased a bag from Bluefly online website for my relative in Korea. I bought it because it was on-sale. It said final sale. I received it 3 days before my trip to Korea. The first day I received it, I noticed that the zipper was defective. I immediately called the customer service to let them know that I received the defective product and I need it replacement soon, so that I can take it with me. Otherwise I will have to get it refund, so that I can purchase it from other place before my trip. They said they can not authorize me to return it unless their corporate allow it. So I took the picture and sent it to them. Since I did not think it will be a problem returning it since it was defective product they sent, I did buy other bags for my relative in other place and went on to my prescheduled trip. And it took many phone calls and emails to get the message across. I talked to several representative explaining same situations over and over and wasted many hours of my time and got nowhere. I have saved all the email conversation. They are simply saying they will issue repair credit and can not accept for return. I told they we don't need this bag and wanted return of our credit. I did not pay over $1000 for defective product. I don't think they can force me to keep the defective product with repair credit. Would you please tell them to refund my credit and allow me to return it as soon as possible? It has been several months and I still have the original bag in my house sitting there. I wanted to return it the day I received it, but they will not accept it. It took almost a month to get any reply by email. By phone, they said they don't have authority to manage this matter after talking for almost an hour, then transfer me to [redacted] and repeating same thing and telling me same answer. So I really don't know what to do. I am not a rich person who can just give up on more than 1000 dollars for such event. It was a special gift for my relative in Korean during summer break that I have saved over a year. Now that money is going to a waste. Anyway, I will really appreciate if you can help me with this matter. I really appreciate your attention and time in advance and hope to hear some positive news regarding this matter.Desired Settlement: I just want to return this bag and get my money back. Simple.

Business

Response:

Bluefly adheres to a final sale policy for all designer handbags. As the customer specifically noted that the zipper was not broken, just not smooth, this would not be a reason why the bag would be accepted. Please note, Bluefly offered the customer an accommodation for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you so much for following up with my earlier complaint with Bluefly. I do not accept their response. First of all, I never said or have written that the zipper was not smooth. I only said there was no physical damage I can notice. This does not mean it is functional. The zipper does not close at all. I have not tried really hard where it may tear the fabric attached to it, so I can not comment on how much force I have put to close or wether it will be working even then. The point is that zipper should work without much effort, but it just doesn't work. I did not paid over $1000 dollars to get this kind of product. Another thing that I do not understand is that they don't even let us ship back the defective product unless they allow it. Which means we don't get a fair chance to appeal what the problem is with the product. I contacted Bluefly the same day I received it to tell them it is not working and we would like to return it. But they said I can not until their executive office give us permission. It has been almost a year now. The bag is still sitting in my closet with same condition it came in. They are trying for force me to keep the back with little repair credit, but I don't think that is fair. Even if it is "final sale", that does not mean I have keep this no matter how bad the product is. If the product is not good, we should get a chance to get it refunded. I hope you can help me to get my money back or at least credit back for this bag from Bluefly. Thank you very much and hope to hear from you soon with hopeful message. Have a nice day. Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly has since resolved this issue with the customer and accommodated them as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned items which were received at their location on 12/**/2013, I did an inquiry on their website on the [redacted]and an automated email message said I would receive a response within 7 days. On the **I received an email to allow 10 days from the [redacted]for my refund from Mildred in Cust serv. I waited again and sent another inquiry and Lisa apologized for the delay and said they are processing it on January [redacted]. Today, January [redacted] I called and spoke to Mildred she said it was processed on January **and to wait until Friday.

I had a similar issue in November where I had to call numerous times to get my refund processed.Desired Settlement: There is no reason a refund should take this long. How is it possible for Amazon to refund the day after they know you returned an item and the credit shows up in your account within a few days. They are trying to hang onto your money.

Because this is the second time this has happened and seeing the complaints from other customers I believe this is an ongoing issue with this company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was made due to my filing of the complaint.

Sincerely,

Review: Their customer service is HORRIBLE and downright ethically questionable. I called in November regarding a return. It is now end of JANUARY and they STILL haven't gotten back to me. Every time I call I'm told I will be sent a return label within 48 hours and every time nothing happens. I called and asked to speak to a manager - was told I would get called back. Wasn't. These people are horrible. This service is horrible. I will never shop here again and I will tell everyone I know not to shop here. They are absolute scam artists.Desired Settlement: I just want to complete my return request!

Business

Response:

Bluefly strives to deliver the best service possible and apologizes for this customer's experience. A RMA number as well as a return label will be emailed today to the customer so that they can return their order. Once the item is received, we would be happy to refund the customer.