Bluefly, Inc

Review: I ordered two bags from them and although my shipment states delivered, I did not receive the items. I called FedEx who is the shipper stated in my delivery email but FedEx turned it over to the post office so they had me contact them. I did and they told me that my package was delivered somewhere in my zip code but didn't know where exactly and that I should contact the company for a replacement order or a refund. Once I did, Bluefly told me I had to wait an additional 5 days for them to do their own research. I already did that research for them but apparently the word of the customer is not enough. I am also upset that they sell designer items and do not protect their shipments with signature confirmations and direct delivery with FedEx who would be more likely to get such things as a signature. My order number is [redacted].Desired Settlement: I want a full refund for my items.

Business

Response:

Thank you for contacting Bluefly.

Review: I purchased a Prada handbag from Bluefly.com. The website claims to only sell authentic items & I believed them. I have discovered that purse is a fake due to logo being upside down. I contacted Bluefly via phone & email but they said they cannot help me because it has been over 30 days. I even sent a picture with proof. They claim to still stand behind their authenticity. How?Desired Settlement: I want reimbursement for my purchase $800 + tax.

Business

Response:

Bluefly stands behind the authenticity of all designer goods offered. Because the item was purchased three years ago, it is outside of our returns policy. We apologize for any inconvenience caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't care how long it has been. They claim to stand behind the authenticity of their items but it is clear that the purse is not authentic. They are not being ethical at all. I am out of pocket a lot of money for something that is worth nothing. If you stand behind your goods, then reimburse me for fake item.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I said before, I believed that Bluefly was a reputable company. You claim to stand behind "authentic" items but clearly you do not! When I purchased this purse, I believed it to be authentic. How was I supposed to know you would send me a fake item? This is not my fault. You should have a policy within Bluefly to verify items are authentic before selling them. I have purchased many handbags from Bluefly & have spent a lot of money. I can return it to you & you can claim it as damaged. You have to understand, I had no reason when I bought handbag to have it authenticated because I believed Blueflyto be reputable. The fact that you do not stand behind your word is wrong. I don't care how long I have had purse. It looks brand new.So now I have a purse that I spent $800 that is worth $0.This is bad customer service & bad business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Had the request been made when the item was received, we would have been happy to review the customer's concerns. Because this is outside of our policy, and the item could have been replaced in this time, we are unable to assist. Bluefly apologies for any inconvenience.

Review: BlueFly claims after the returned item has been received by their warehouse, credit will be processed within 10 business days. It's been 23 business days now since Bluefly received my items and my credit still has not been processed. Please refer to the details below:

BlueFly Order # **Returned Items on 12/**/2013

UPS Tracking: **Items Delivered to BlueFly on 1/**/2014 (per UPS tracking system)

Contacted Bluefly via email on 1/13/2014

Customer requesting update on returns

Blue Fly responded on 1/**/2014 to expedite return of store credit.

No customer credit has been received.

Contacted Bluefly via phone on 1/**/2014.

Customer Service: [redacted].

Rep guaranteed expedited return of store credit and would reflect online on 2/**/2014

Customer checked online on 2[redacted]/2014 and no customer credit has been received.

Update as of today, 2/**/2014.

Customer still has not received store credit. It has been 23 business days from the day Bluefly received the returned item (1/**/2014).Desired Settlement: I have been shopping at BlueFly for the longest time and I am now very disappointed by their return and store credit policy. I am more likely not to shop there again.

Business

Response:

Thank

you for your correspondence and please accept our apology regarding this

inconvenience. I show that your return was processed

on 02/**/2014, and ask that you allow your financial

institutional additional time for processing.

We truly hope that you once again, accept our apology.

Best

regards,

Review: I purchased several items on the website Belle & Clive, which is housed under the umbrella company of Bluefly.com, on December *, 2014. I never received my items, however was charged 2 separate amounts on my credit card for $57.59 on December *, 2014 and $100.87 on December **, 2014, which total to the amount I purchased but never received. I have contacted Bluefly.com via electronic correspondence and phone calls on several occasions but have yet to be refunded. It has now been approximately 75 days since I have been incorrectly charged. During my last phone conversation with Bluefly.com on February *, 2015, I did tell a representative by the name of Heidi that if this matter was not resolved during the next few weeks, I would be contacting the Revdex.com.

During every phone conversation with Bluefly.com, the representatives expressly stated that it was unusual that I was charged before shipment was processed. The continued failure to resolve this issue is extremely time consuming and frustrating. Bluefly Inc represents themselves as a luxury retailer, but doesn't seem to conduct itself as one.Desired Settlement: $158.46 via certified check.

Business

Response:

Bluefly apologizes for the error and delay and will be refunding the customer in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Bluefly has been claiming it will refund the charges for 3 months now and nothing has happened. Until I actually receive the refund, this complaint will remain in effect and I will continue to reject the business's responses.Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly asks that the customer please reach out to our corporate telephone number - [redacted] and request our Customer Service Contact for more information regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Below is the return information on [redacted]'s website. Not only did I follow the process exactly as outlined, my return was delivered to the warehouse on 3/**/15 per my tracking information. It has been much more than 10 business days and I have received NOTHING from them regarding my return. I have called several times and all I'm told is "Well this is from a vendor and all we can do is mark this urgent and wait." Your return policy states 10 days, nothing mentioned about if an item came from an "external vendor" it could take longer. I called again this morning and was, yet again, told that they would mark this urgent and that we would have to wait to hear back. When I asked what the process was if a vendor never gets back to them, I was told there was no such process. So not only is the policy of when I can expect to hear about my return completely false, there is nothing in place to protect their customer if the vendor, which they chose to do business with, fails to do what they need to do.

How do I return an item?

[redacted] offers fast and easy online returns. Follow these steps to return an item:

Log into your [redacted], and select My Account from your User Name drop-down menu. Then, select Orders & Returns from the left-side navigational menu, and find the order for which you want to create a return and click "Return Items".

¿ Fill out the form to receive a return authorization number and pre-paid [redacted] SmartPost return shipping label.

¿ Click the "Print Confirmation" button to immediately print your return confirmation and [redacted] SmartPost return shipping label. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later.

¿ Pack the return and the return confirmation page in the original package, if possible. The return confirmation page is required for accurate return processing.

¿ Tape the return label securely to the box. If you opt to use your own shipper, we suggest that you use a traceable carrier.

¿ Take your package to any [redacted] location or give your package to any [redacted] driver making a regular pickup or delivery at your residence or place of business. Find your nearest [redacted] location: [redacted].

Note: Returns that are received without the return confirmation form included will be processed back to the original payment method.

How long does it take to receive a refund from my returned order?

Returns will be processed within 10 business days from the date we receive your package at our warehouse.

After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement. [redacted] store credit refunds will be immediately available after your return is processed. If you returned a gift for [redacted] store credit, please allow three to five business days for the store credit to appear in your account.Desired Settlement: I want a full refund of my purchase $83.98. They normally deduct $6.95 from the refund for using the return shipping label; this seems to be ridiculous considering I have been waiting for a month to even get notified that my return is being processed let alone get my money back!

Business

Response:

Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customers. We are very sorry for the delay in response to the customer. This matter should have been handled more efficiently and Bluefly has since enhanced its returns process for our customers. We would also like to confirm that order was refunded on 4/**/15. We will reach out to the customer directly to address any further concerns they may have. Again, we apologize for the frustration this customer has experienced.

Review: I have purchased a $700 NEW Yves Saint Laurent purse through their website. I spoke with the representative and she said that it is a new item and that it is a final sale. However, when my item arrived I was extremely disappointed with the condition of the purse. Firstly, the color is way off. On their site they have brighten up the color so it's a brighter pink tone, what I received is a dark pink with purple hue. Misrepresentation of the item here. Then, I found scratches, dents, silver sparkles, and black dots on the leather. The stitches on the leather strap is teared. The hardware (the YSL logo, and the magnetic closer) have scratches on them most likely because this item has been used/worn by someone. Final sale on a used designer bag is one thing, because these things are to be expected. They need to refund my money immediately! Once it's approved I'd ship the item back to them immediately! Item still have security tag on it. Order # [redacted]Desired Settlement: They need to refund my money as I did not order a used item.

Business

Response:

Bluefly will reach out directly to the customer resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They still have not sent me a return label. I received a phone call from this particular phone number (###-###-####) and spoke to a woman says she called from BlueFly and that she is going to send me a return label via my email on 3/**/15 and I still have not seen an email from BlueFly in regards to the return being approved or not. You can see an email communication between BlueFly and I.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer will be refunded on 4/*/15. Please allow 3-10 business days depending on your card issuer to see this amount credited to your statement details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a Chloe Ethel handbag to replace the one I own. This was a final sale, so I measured the one I own and the width measurements matched to one advertised. I felt confident that this was the same bag. When the bag arrived it was 2 1/2 inches shorter, the leather was NOT the same, it contained no authenticity card, and the color was not the same. This was NOT a Chloe bag. I contacted them 3 x by email, three phone calls to customer service...I emailed them a photo of the two bags with a tape showing that their bag was NOT as advertised..I was told that my case was moved to the escalation department, but I have hear nothing since. I need a return label to return the bag. I have notifed my Visa customer service to dispute the charge...now I am waiting. Can you help?Desired Settlement: Even though this was a Final Sale, their Chloe bag was NOT as described, therefore, I need to return this bag. I need a return label to return the bag for a refund.

Business

Response:

Thank you for your inquiry and please accept our apology regarding the delay.

Review: I bought something on bluefly website and I received the wrong items. What I bought as the picture showed should be "Clarins Bust Beauty Lotion" , but what I received were "Bust Beauty Firming Lotion". It's the company's fault to show the wrong picture about the item, when I called your company to seek some solutions the customer service staff just said that these items cannot be returned and hung up the phone while I was still talking.Desired Settlement: Change the picture of the item, let me return these items and get my money back including the returned shipping fee.

Business

Response:

The customer's order is showing that they ordered the firming lotion but we will grant a return as a one time courtesy. We will accept as long as the items are unopened and original packaging is present. We will send return information via email along w a label.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a swimsuit and a cover-up from BlueFly on 12/**/13. I used the mobile website and if there was a "final sale" indicator on the website, which would prevent a return, I did not see it. It as definitely not indicated on any of the receipt or delivery information for the purchase. I received the items. They did not fit so I requested to return them. Bluefly processed the return and sent me UPS shipping labels. I sent them back on January 6, 2014. I did not receive any information about the return for so long so I contacted Bluefly on January **, 2014. Bluefly responded on 02/**/14 that the items were final sale and so I could not return them: "However, if you sent them back they will more than likely be sent back to you". I asked them to show me where in my sales transaction information it says "final sale," pointed out that that they did process the return, and stated that the could not keep the items if they were not going to issue a refund. I also asked when I could expect the items back since it had been so long. On 02/**/14 Bluefly responded that the "final sale" was on the website at the time I purchased the items and "Sometimes it can take a couple weeks to receive the package back.". If the part about "final sale" was true, it was not sufficiently visible on the mobile site to be noticed. It should be on the receipt or the confirmation of my order. That way I would have known at least when I got the items that I could not return them. As to the latter, it has been a lot longer then "a few weeks" and the items have not been returned. Bluefly has not provided the information I have requested about when I can expect to see the items returned if they refuse to issue refund.Desired Settlement: Refund.

Business

Response:

Dear [redacted]:

Thank you for the correspondence and please accept our apology regarding this experience. Your return was accepted on January **by the merchant, however, there were issues in processing the return because of the final sale status. Since your refund was only applied today , we ask that additional time for processing by your financial institution. A $25 apology credit has also been applied in hopes that this will in someway restore your faith in us.

I ordered a watch they said they had in stock. They held the money on my credit card, then hours later let me know it actually wasn't it stock. Disappointed but ok, things happen, I ordered my 2nd choice. Same thing happened all over again and then they sent me a list of other watches I may like... That just felt patronizing. I feel like this company is a scam as they lied not once but twice.

Review: I placed an online order at 2:35PM on Sunday, February *, 2014. I received an email on Monday, February **, 2014 saying that my order shipped and received a fedex number [redacted]. I tracked the fedex number and received a notice that there was no record of it. I called Bluefly customer service on Wednesday, February **, 2014 to confirm that the fedex number was correct and was told that it was and that I should call back the following day. I called back on Friday, February [redacted] at 3:32PM and was told that fedex missed the scan of my package and that the representative would send fedex an email to scan the package again. I called again on Friday, February [redacted] at 3:47PM to see if I could cancel my order and was told that I could not. I was also told that Bluefly's shipping department had to re-scan my package. I am very disappointed with Bluefly and their shipping practices and I certainly hope this is not normal, because if it is, it's a travesty and I will not refer them to anyone.Desired Settlement: I would like Bluefly to cancel my order and provide a refund because this is very frustrating and I want to have nothing to do with them. Their customer service is horrible. Absolutely horrible.

Business

Response:

Thank you for the email.

Review: On 02/**/15 I requested Bluefly to unsubscribe my email address [redacted] from their records. I received the following message in response "Please note that it may take 5-10 business days before these changes are reflected in your email preferences." I waited until 03/**/15 but the emails continued, 3 per day. I attempted to unsubscribe again and received the following message "The email address you entered can't be found in our records. If you continue to receive marketing emails from Bluefly at this address please contact Customer Service at ###-###-####." I then called customer service and spoke to [redacted] who told me she would send my email address to the technical department for removal and that it to take another 5-10 to stop receiving emails. It is now 04/**/15 and Bluefly has not unsubscribed my email address so I called customer service again and spoke to [redacted] who couldn't find my email address in the Bluefly system and she would have to send my address to the technical department again and I would have to wait another 5-10 days. I said this was unacceptable and asked to speak to someone in the technical department. I was then put on hold for an excessive period of time and finally spoke to [redacted] who told me that [redacted] never sent my request for removal to the technical department and all [redacted] could do was send an URGENT request to the technical department. Apparently at Bluefly, unsubscribing from emails is on the same level as brain surgery!!!Desired Settlement: I want my email address to be removed from everything Bluefly and I never want to hear from them again. I have over 105 sitting in my inbox begging to be deleted and I don't want anymore...EVER!

Business

Response:

Bluefly apologizes for the inconvenience and will make sure that this customer is unsubscribed immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Bluffly rejected my returns claiming they were not the items shipped to me.Desired Settlement: Complete refund back onto original Credit Card.

Business

Response:

Customer attempted to return merchandise that was not from Bluefly. Bluefly shipped 2 designer (Prada) handbags and customer returned 2 used non designer bags. Bluefly did not accept this return. The incorrect merchandise was returned to the customer under [redacted] tracking #[redacted]. Pictures can also be provided of the return received by Bluefly (non designer handbags) if requested by the Revdex.com. Please also note that the return boxes from the customer had not been tampered with or show any time of damage upon or during delivery. Bluefly will not be refunding the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Absolutely not true credit was issued and taken back MONTHS later. Photos of returned bags differed from mine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Please find the attached TAMPERPROOF TAGS ON MERCHANDISE. Should you need further clarification please let me know. I have show the tags up close so that you may see they are not re-attachable and TAMPERPROOF.

Business

Response:

As noted previously, Bluefly will only refund goods originally sent out to customers. The goods received in their original returned boxes were not Bluefly merchandise.

Review: BlueFly conducts business in bad faith.

On may ** I found watches (INVICTA-1012) at bluefly.com for $21.99 price. I registered on the Bluefly and paid for a couple of these watches. I received email of confirmation and I just had to wait for delivery. But on May ** (8 days later) I received email that my order was cancelled allegedly due to lack of stock. But I periodically went to the watches page after my order and it was available to buy but at a higher price ($65-$72).

It looks like BlueFly sold out their stock at higher prices and found a reason to cancel my order at a much lower price.

I believe that BlueFly was dishonest and I want them to fullfill my order at least.Desired Settlement: I believe that BlueFly was dishonest and I want them to fullfill my order at least.

I want my watches to be shipped to me.

Business

Response:

Bluefly apologizes for the discrepancy, and can ensure that the cancellation was not due to pricing. Bluefly will be contacting the customer directly to resolve this issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

["Business" have not shipped my order yet]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly is unable to fulfill this request as the merchandise is unavailable send. The customer had been notified of this and the order was cancelled. This had been a result of a stock discrepancy which is not a common occurrence, but possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned a pair of boots (never worn and only tried one on, b/c hey were too narrow) and they were received buy the company on December *, 2013 for refund. The refund policy in part states..."up 10 days to process a refund...". This is the [redacted] day and I have not gotten a response in 4 days by e-mail. The return is over $500.00. They claimed it takes to "time" get it processed via a phone call. Of course, that it is ridiculous in the electronic age.Desired Settlement: I want my credit card and paypal account credited immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Worst experience I've ever had with a company. A total scam and rip off. Their customer service is a joke. I wish I had read the reviews online before placing an order. I shop online almost exclusively and would recommend any other site to Bluefly. Save yourself the headache and shop elsewhere.

Review: I placed an order for a pair of jeans on 1/*/15. The incorrect size was sent. I contacted BlueFly and was told they would ship out the correct size overnight and provide me with a credit for the cost of returning the incorrect item to them. I contacted them to let them know I had not received the item as of yet. I was told the item was not shipped and would not be even though I provided them with the tracking number as requested by them. They also told me they could only refund me $6.95 for the shipping because that is what they would pay. The return cost was $11.90. I was very upset but was told this was their policy. It is not my fault they sent me the incorrect size in the first place. I am still waiting for my refund for the jeans and for the shipping cost. I live in a very small town and have to do a lot of my shopping on the internet. This has been the worst experience. I am told different things by each customer service representative. No one from the company even bothered to call me to notify me I would not be receiving the correct size.Desired Settlement: Refund for jeans and shipping ASAP.

Business

Response:

Bluefly apologizes for the inconvenience of receiving the wrong item. Bluefly will refund the full amount of the customer's return shipping. Please note, Bluefly had requested return tracking for the new order and are still waiting on this to refund the second item received incorrectly. We will also reach out to the customer directly to assist further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I only received credit for $58.00 for the jeans and $4.95 for the shipping. I was not credited the full amount of the refund and the return shipping. I am very upset that Blue Fly is not resolving this matter correctly. Once again, I am told something different. No one has contacted me from Blue Fly as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have confirmed that the customer was refunded for the full amount of the item at the original time of purchase. $58.00 had been refunded to the customer on February [redacted], 2015. The original amount had been $59.00 and this additional $1 amount was taken into account when refunding shipping charges. Please note, refunds may appear in separate transactions on accounts. We would advise the customer to contact their card issuer for more information regarding this amount to their card records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am still confused. Am I receiving credit for the full cost of the jeans, the shipping and the return shipping charges? Please, resolve this matter as soon as possible.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On July [redacted] I ordered 2 suits from Blue Fly, order number [redacted]! On July [redacted], I received a package from Blue Fly : Product number [redacted] was shipped without a pair of pants!!! This is unacceptable !!!

And product number [redacted] was shipped with stains on the jacket, and a used item !!! Again this is unacceptable!!!

On July [redacted] at 7pm mountain time, I emailed and called Blue Fly. The email had Order number [redacted] (Ticket# [redacted]), which was my complaint about the shipping content and requesting a return label. On the phone I spoke with [redacted], which informed me that a supervisor will call me in the morning and she will email me a return label.

On July [redacted], I have not received an email containing a return label, and I called Blue Fly at ###-###-#### at 10:30 am MT, to speak with a supervisor ! I was talked by [redacted] that a supervisor is not available, that she is aware of the notes on the account about the products, and that she couldn't send me a return label, because its an escalated case which will need to be addressed by a superior. And that I will be contacted by a supervisor within an hour. By 2:30 pm MT, I still have not talked to a supervisor nor did I receive an email with a return label. I called again, and spoke with another lady which I do not remember her name, but she told me a supervisor will call me in a few minutes.

I feel the company is giving me the run around about the return. This is unacceptable and rude to myself the customer. I was not contacted to be given a choice if I wanted part of the suit i.e just the jacket, and was placed indirectly by the company under a liability for the missing pants. And I was shipped a used and damaged 2nd suit. Again, this is poor and reckless business conduct by Blue Fly shipping department and unscrupulous behavior by its supervisors.Desired Settlement: I want a free return shipping label to be emailed to me ASAP!!!

And a full refund in the amount of $500.30 !!! ASAP

Business

Response:

Bluefly apologizes for the inconvenience caused. Bluefly will contact the customer directly to rectify the situation and refund accordingly.

Review: I am owed two separate refund credits that have still not been credited to my account; after numerous calls and email communications. All items were purchased on www.bluefly.com

All returned items were received on their end on Dec **, 2013. Today is now Jan **, 2014.

I am told a different delay story every time I call. Emails are basically unsuccessful for any resolution either.

After multiple requests to escalate to mgmt, still no response.

TWO order/return details are as follows-

1)

Order [redacted] UPS Delivered to you 12/** 1 item return est $135 to card ending -[redacted]

Return was approved by Lacy on 11/30 via phone

Special RMA# [redacted]

Approved return of damaged item

UPS tracking # [redacted])

Order [redacted]

UPS Delivered to you 12/** 5 items return to card ending -[redacted]

RMA# [redacted]

(RMA slip showed 4 items but was advised via phone when processed an exchange that it covered all FIVE items)

UPS tracking # [redacted]Desired Settlement: Full prompt refund of all items that were returned nearly two months ago.

(6 items total for an est refund $348 + tax)

Business

Response:

Thank you for your correspondence and please accept our apology regarding this inconvenience. We do show that the issue was resolved with our team on January, [redacted] 2014 and an additional credit of $14.87. We thank you again for the added opportunity to make things right.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This was not completely resolved. I never received the final adjustment/owed credit of $14.87 that BlueFly claimed they would do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you again for your reply. We do show your inquiry as resolved.

Review: I purchased items on November 18, and returned them via UPS on November 29. By December 17. I had not heard whether they had received the return so I called the company. I was told they received the package on December 3, and that they would process the return within 10 business days. I reminded them that December 17. that day, was 10 days. They told me that they would process the return that day. One week later, I still had not received any information about a return nor did I receive a credit to my credit card statement in the amount of $770.95, which was my outstanding amount to my card. I had also used store credit, which had also not been returned to my bluefly account. I called again several days later. this time the rep I spoke with told me that they were delayed in processing returns and that she would not be able to give me a date on which the return would be processed and credited.

I decided to give them a few more business days. I called again on December **. I was told again that by customer service representative Marie that they did not know when they would process the return, although they again confirmed they had received it on December **. I told them this was unacceptable and they said that there was nothing they could do. I asked to speak with a [redacted]. Marie told me that [redacted] could not come to the phone, but that [redacted] the [redacted] was processing the return immediately. I went to the website and it showed that the return was being processed. However, on December **, I checked my credit card statement and I had not been credited, nor had the store credit shown on my account.Desired Settlement: At this point, I have disputed the charge with my credit card company. However, I will not be shopping with Bluefly.com again and I ask that the amount of money I have in store credit be returned to me as a credit to my credit card or via check. Their customer service and inability to honor customer contracts is unacceptable, and I would like my money to be returned in full.

Business

Response:

Dear [redacted]: