Bluefly, Inc

Review: My order number is [redacted]. The item was placed an hour ago and I called customer service to cancel. The online status is showing "processing" and not shipped. I was advised by customer service that the order cannot be canceled. The customer representative did not even know who's the carrier. It means the item was not shipped but they refused to cancel. I found the same item on [redacted] which is significantly lower in price but they refused to offer a price match either.Desired Settlement: I am requesting bluefly to cancel my order and issue refund.

Business

Response:

Thank you for shopping at Bluefly.

At Bluefly, we offer only the best brand names and highest quality goods, and we proudly stand behind the authenticity of our goods.

In our effort to make the Bluefly experience a seamless and enjoyable one, we rely on a heavily automated process to provide you with the fastest service possible, and once an order begins the fulfillment process we're unable to modify it. We're sorry; orders cannot be canceled once they've been submitted. We apologize for any inconvenience this caused, and we hope that in the majority of cases our faster processing times work to your advantage.

If you need to make a return, please review the Returns section of online Help.

Should you have any questions, please call Bluefly Customer Service at [redacted], from outside the United States, dial [redacted] and press * to speak with Customer Service.

Best regards,

Bluefly Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If you have shipped the items, you should be able to provide with a tracking number now. Apparently you have not shipped it.

In order for me to wait for arrival of the item and to return it, you'll be able to charge me for initial shipping plus return shipping.

This is not fair to the consumer.

If you are an online company, you should have a better cancellation policy because people make mistakes all the time in online purchases.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your response.

Note that we have applied a shipping credit to your account to compensate for the shipping charges. As previously discussed, your item was shipped on July**, 2013 and tracking number is as follows: [redacted] and traceable via www.ups.com. Our return policy is quite simple and easy to follow. I have enclosed it for your convenience:

1) If you have a Bluefly account: Log into "My Account." Then, under the "Order Status" section, find the order for which you want to create a return and click "Return an Item."

If you don't have a Bluefly account: Click on the "Order Status" link located at the bottom of every Bluefly page to access your order and the return form. Enter the order number from your order confirmation email (or your order invoice) and the shipping zip code. Then click the "Return Item" button.

2) Fill out the form to receive a return authorization number and pre-paid UPS domestic return shipping label.

3) Click the "Print Confirmation" button to immediately print your return confirmation and UPS domestic return shipping label. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later.

4) Pack the return and the return confirmation page in the original package, if possible. The return confirmation page is required for accurate return processing.

5) Tape the return label securely to the box. If you opt to use your own shipper, we suggest that you use a traceable carrier.

6) Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at [redacted].

Note: Returns that are received without the return confirmation form included will be processed back to the original payment method.

I certainly hope this helps and once again apologize about the inconvenience.

Best regards,

Your Bluefly Customer Service Team

Review: I purchased a sweater from Bluefly about a year ago. I wore the sweater two times. The first time I wore the sweater it was not cold enough to warrant closing the sweater using the button provided. The second time I wore the sweater which was last week, it was very cold here in Maryland, so I attempted to button the sweater. At that time I realized that the sweater is defective as there is a button on the sweater but there is no button hole or other means to button the sweater. This is not how the sweater was advertised on the Bluefly.com website, which is where I purchased the sweater from. The price of the sweater, $189 is indicative of a designer sweater, but the quality is that of a much cheaper sweater purchased at an outlet store because of the defect.

I contacted Bluefly.com via telephone using the customer service number provided. I was informed that nothing could be done because of the amount of time that passed since I purchased the sweater. After being very persistent with the Bluefly representative about the quality of the merchandise I received and how they should stand behind their products, the representative said she would forward my request on to another area who would review and respond to me via email. The email I received said there was nothing that can be done because the sweater was purchased too long ago. They also indicated that the sweater does not have a button hole, but rather a loop in the fringe to be used to fasten the sweater. I assure you, there is no loop in the fringe to fasten the sweater.Desired Settlement: I would like for Bluefly to stand behind their merchandise and either:

1. Send me a replacement sweater with a loop in the fringe to close the sweater which is what I paid for OR

2. Refund the cost of the sweater -( I will gladly return the defective sweater in my possession to them)

Business

Response:

Dear [redacted]:

Review: Dear Revdex.com,

I purchased a king-size bed from Bluefly.com in October 2014.

I received a [redacted] invoice for $106.40 in December 2014. When I called [redacted], they told me that the charge was for a lift gate that was used to deliver my bed.

I called Bluefly.com several times to explain that had I known about these unhidden charges, I never would have bought the bed from them.

After numerous emails and phone calls, I finally received an email (which I saved) on January *, 2015 from Bluefly.com:

From: Bluefly Customer Service [mailto:[redacted]]

Sent: Tuesday, January **, 2015 8:20 AM

To: [redacted]]

Cc: [redacted]

Subject: Bluefly Customer Service RE: Question on Order #: [redacted])

Dear [redacted],

Thank you for your patience.

I am happy to reply we have received conformation from the vendor that they will pay the invoice. Please allow up to 10 business days for the matter to be paid and closed.

Should you require assistance, please call Bluefly Customer Service at [redacted] (###-###-####). If you are calling from outside the United States, please dial ###-###-#### and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time.

Please use this link to rate the response you received in this email.

Thank you for your continued interest in Bluefly.

Sincerely,

[redacted] Bluefly Customer Service

Basically the company told me this matter was resolved. However, this was a complete lie. I went away to [redacted] on business for one month (Jan **-**). When I returned, I had more [redacted] invoices. I called bluefly.com back, and was told that this matter was resolved and "ignore any more" [redacted] invoices.

To my shock, I received a Collections notice from [redacted] on March *, 2015 (dated Feb. [redacted]) communicating to me that this matter was now with a collections agency.

This has impacted my credit, and despite my 12+ telephone calls to Bluefly.com, the company has done nothing but tell me that the Corporate office will investigate and will let me know what happens.

This vague response has left me concerned and disappointed that the company hasn't taken any steps to resolve. The company told me it would be resolved in January.

When I called on Wednesday and Thursday, March [redacted] & [redacted] respectively, several supervisors told me that they had notified the Corporate office and contacted the vendor, [redacted], to confirm [redacted] would be paid. When I followed up on Friday, March [redacted], I was told that they needed to contact "Corporate," which was a complete shock to me since I was told that someone would have contacted "Corporate" by Thursday. I called several more times on Friday, March [redacted] to find out that "Corporate" was contacted at about 4:45 p.m.!

I then called [redacted] to ask if anyone from Bluefly.com had contacted them about this issue, and the company said they have no idea who bluefly.com is. When I called Bluefly.com back, they said, that I must not have spoken to the right person. However, as a forensic auditor, I asked very specific questions to [redacted], and we tried to identify Bluefly by address, etc.

I know that [redacted] is the vendor b/c their address was on the bill of lading and Bluefly previously confirmed that this was the vendor.

Bluefly.com has some serious integrity issues.

I was angry at this point and called Bluefly.com to find out what the status was, and all I got was "I'm sorry but we can't help you. We need to wait to hear back from Corporate."

Well they've had three months to sort this out. Someone other than myself was supposed to have paid [redacted], and that was back in January!

Any reputable company would at least have [redacted] put their name on the account for the pending, unpaid invoice. Yet Bluefly.com refuses to assume any responsibility for this unpaid bill now.Desired Settlement: I would like a full reimbursement from Bluefly.com for the $106.40 invoice, which I had to pay. I also want a letter from Bluefly.com explaining what happened so I can send it to the credit bureau agencies to remove any comments on my credit rating.

This is very bad customer service.

Business

Response:

Bluefly has received confirmation that our vendor who was shipping this particular item has worked with [redacted] to get the customer credited.As of 3/**/15, [redacted] would be issuing a credit memo to the customer and the customer will then be able to request a full refund from them for this invoice. It has already been rebilled to the vendor's [redacted] account.Bluefly apologizes for this error and can provide any additional information or assistance if the matter has not been taken care of.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a complete and utter lie. I actually paid the [redacted] bill so my credit would not be negatively impacted. I just made the deadline before [redacted] was going to escalate it to the next stage (i.e., Collections Department). This is the same type of response BlueFly provided to me on multiple occasions.BlueFly makes a lot of empty promises and does not take accountability for correcting errors, and most importantly ensuring that its customers are not incorrectly billed. The company has never followed up with me to ensure this was TRULY resolved. Rather, BlueFly sends email falsely claiming that 'the matter is now resolved because our third-party vendor will pay the bill.'

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly refunded the customer on 6/**/15. Please note - depending on the card issuer, refunds can take 3-10 business days to show on bank statements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

After eight months, the company has finally refunded me my money.

Sincerely,

I ordered two dresses and when I got them, both were ill-fitting. I tried to return the items using their website, but the site did not work even when I set up an account and then simply entered my order number. Finally, I had to use the chat tool to talk to customer service, who told me that my items were Final Sale and not returnable. There was no indication on the invoice or in the confirmation emails from Bluefly indicating that my items were Final Sale. When I told the customer service person this, she said that Final Sale was indicated on the website when I was checking out and inputting my credit card information. I consider the omission of Final Sale on their invoices and emails deceptive, and the website's claims about their "easy" Return policy is misleading at best.

Review: I have shopped with Bluefly for a decade and have always had very good experience. I didn't order from them for about a year but then decided to use them for Christmas shopping in 2013, at which point I experienced a marked decline in the quality of their service, necessitating considerable time spent contacting their customer service to resolve various issues.

I made several orders in November and December 2013. As many of the items were gifts, and as it can be difficult to select the right size when shopping online, I had to return several items from the various orders. I encountered a variety of problems, reflecting a pervasive lack of professionalism in their online purchase and return processing system. I have email records documenting each of the following issues:

1. Bluefly has a 21 day return policy. On one order, I ordered two sizes of an identical item. One item was allowed to be returned, while the other was erroneously listed in their online system as not allowed for return. I had to call to correct this before returning both items. While the agent made a notation in their computer system, it has created delays in return processing and it appears the company has lost the second return item.

2. When I returned items from three different orders in one box using their flat return shipping fee, Bluefly charged me the return shipping fee multiple times.

3. When I returned items from three different orders in one box, Bluefly only processed the item from the return associated with their prepaid label, losing track of the items from the other two orders and requiring multiple calls and email over a span of weeks to correct the issue.

4. When I returned items paying my own return shipping, Bluefly erroneously deducted their flat $6.95 prepaid return label fee.

5. When I took advantage of a holiday promotion, providing a $30 store credit if I spent over a certain amount with Bluefly, it took multiple calls and emails over a span of at least a month before the company made good on issuing me the credit.

6. Their return processing time on each of the 3-4 returns I have sent was well above average compared to other online retailers that I shop with regularly ([redacted]).Desired Settlement: Through multiple calls and emails - and an extraordinary time investment on my part - I have worked with Bluefly's customer service department to correct several of the errors. At present, I have the following outstanding concerns that need resolution in the form of a refund to my credit card:

1. missing item from Order Number: [redacted]; owed $62.30 refund (email correspondence sent to Bluefly Feb [redacted]

2. erroneous return shipping label fee from Order Number: [redacted]; owed $6.95 refund (email correspondence sent to Bluefly Feb **)

3. one package containing three items in transit by U.S. postal service for return; no problems yet, but based on overwhelmingly problematic past experience, I fully expect there may be a problem with that return too; owed $172.90 refund

I would like to be refunded as soon as possible to correct these remaining errors. I would also appreciate some acknowledgment on behalf of the company of the extraordinary inconvenience I have experienced over and over on multiple orders and the unacceptable quality of their service.

Business

Response:

Case #: [redacted] Customer: [redacted] Bluefly aims to deliver the best service and quality of items to all customers. We are sorry for the time it has taken to respond to the customer’s initial complaint. We would also like to apologize for the delay in refunds due to technical errors as well as the quality of service experienced by the customer. Bluefly continues to work dilligently ito improve the customer experience. We have confirmed items from order were refunded in full as well as the shipping and return shipping fees. Each item from this order was refunded on 2/**/14 and 2/**/14. The shipping fee was refunded on 2/**/14 and the return shipping fee was refunded on 2/**/14. We will also reach out to the customer directly to address any further concerns or discrepancies regarding the returns as well as their experience.

Review: I purchased a pair of sunglasses during the black friday sale beginning of december. The company sent me the wrong sunglasses, so they exchanged them. They wrong sunglasses were sent again, at which point I asked for a refund. I returned the sunglasses and was told I would be receiving the money credited to my card on January ** 2015.

I have been given the runaround ever since, and nobody will give me a clear answer of when I will receive my refund. At one point they told me then I would be getting a store credit (which was never the agreement). The item has been out of my possession since the beginning of January, but yet, I have not received my funds.

I need help getting my return, as BlueFly has been completely inadequate of handing my request, which essentially feels as if they have stolen my money.Desired Settlement: I would like my money refunded to my credit card, and form of original payment IMMEDIATELY.

I will never be using their service again, so do not want any coupon, or store credit. An apology would also be requested, for wasting my time and accumulating interest on my credit card (which I would be happy to receive funds for as well).

Business

Response:

Bluefly apologizes for the delay and has since refunded the customer in full as of February [redacted], 2015.

Review: On 11/**/14, I placed an order number: [redacted] with a promised delivery date within 5-9 business days. However, to date I have not received one of the items included in the order: Bvlgari White Eau de Cologne Spray 2.5 oz, sku #[redacted], for which I have been fully charged. I have contacted the Company on 3 separate occasions - I sent 2 emails on 12/**/14 and 12/**/14 to [redacted], to which I have received no response, and on 12/**/14 I called the Company and spoke to [redacted], who could not provide any information as to why the item has not been shipped and who advised that she would contact me within 24 h, however she did not. This is unacceptable and appalling. I am demanding an immediate delivery of the ordered item or full refund of the moneys I was charged for the undelivered order.Desired Settlement: I wish the item which I had ordered and paid for to be delivered to me immediately or the moneys paid for the item and the delivery to be fully refunded.

Business

Response:

Bluefly apologizes for this error and will refund the item that was never received.

Review: I purchased a Balenciaga City bag in 2006 with bluefly and just found out as I was trying to sell it through the purse forum that it is a fake. I stood by my bag as I thought bluefly was a reputable retailer all these years, but I went ahead and got it authenticated anyway through [redacted] a site that is recognized by [redacted] and [redacted]. They told me that it is indeed a fake. I contacted bluefly and they completely disregarded my complaint. They said It was past my return policy and they stand by their items 100%. I have written confirmation by experts that it is not authentic and I am requesting my money back. I have already filed a complaint with [redacted] as well indicating this company sells fake merchandise. I spent over $1000 on this bag, and it is not my fault that I found out the bag is fake so late. I never thought to question this company as they stand by their product.Desired Settlement: I want a full refund as this company is fraudulent and misrepresented themselves. I have written proof to show for it.

Business

Response:

Bluefly stands behind the authenticity of the products sold on our site and has contacted the customer to further investigate these claims and has requested a copy of the document from [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I still have not heard back from bluefly. I have submitted the proper evidence. I believe they are trying to find a way to dismiss my complaint. They keep claiming to stand by their product, and yet that does nothing for me as I have proof that their product is fake!

I have attached the photos to this response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly continues to stand by the authenticity of the product sold on our site. Bluefly was founded in 1998 and is proud to sell both designer and contemporary brands at deep discounts to our millions of customers. After much time spent reviewing the details of this claim unfortunately, it's been decided that we will not be accepting this return or issuing a full credit for this purchase from 2006 as it is our belief that only authentic product is sold on Bluefly.com. However, we are happy to offer a store credit to the customer and hope she finds this a satisfactory solution.

Review: I purchased clothing online from this company. The clothing were outsized and returned them on the **December, 2013 with the expectation of refund. Even though return was acknowledged, company has refused to reimburse me of an amount $317. I call endlessly with no result.Desired Settlement: Refund

Business

Response:

We certainly apologize about the inconvenience that prompted this correspondence. Unfortunately, we were in the midst of a warehouse move that unfortunately, impacted your shopping experience. Our records indicate that your refund credit was applied on 02/**/14 and ask that you allow additional time for processing by your financial institution.

Should you require additional assistance, email us at [redacted] or call toll free at [redacted](###-###-####). From outside the United States, please dial ###-###-####. FlyReps are available to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. EST.

Sincerely,

Review: The item, Royce Leather RFID Blocking Executive Underarm Portfolio, was purchased on 1/*/15 with estimated delivery 1/**-**. I spoke with customer service at Bluefly twice on 2/*/15 regarding no delivery. They indicated the item was never sent from the vendor;they would contact the vendor. I spoke again with customer service on 2/**/15 and was told the vendor has yet to reply. However, it was possible they would still send the item. I indicated to customer service the event I purchased the item for had passed;under no circumstances did I want the item. Instead I wanted my money refunded. On 3/*/15 I received the item in the mail;tracking information indicated the item was sent on 3/*/15;obviously the vendor had not responded or they would have known I no longer wanted the item. And I was unable to generate a return form as it was beyond the 30 days from the time of purchase even though I had just received the item. I relayed this information to Bluefly customer service representative, [redacted], on 3/*/15. She indicated she would personally check on a daily basis for a reply from the vendor. I phoned again on 3/**/15 and 3/**/15 and was told the same from the representatives [redacted] and [redacted], respectively.Desired Settlement: I would like to return the item for full refund.

Consumer

Response:

At this time, I have been contacted directly by Bluefly, Inc regarding complaint ID [redacted], and the issue has been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I HAD MADE A MULTIPLE PURCHASE ON 9/**/14. THE ORDER COULD NOT BE COMPLETED BECAUSE THEIR WAS ERROR IN ADVERTISEMENT. THE NU LOOM RUG WAS NOT IN THE STOCK FOR THE THIRD TIME. I HAD DISCUSSED THIS THE SITUATION WITH A [redacted] AND WAS GIVEN THE REASSURANCE THAT THE OREDER WOULD BE COMPLETED. I RECEIVED THE OTHER TWO ITEMS ON THE ORDER. I FINALLY HAD THE OPPORTUNITY TO WEAR THE JOHN VARVATOS STAR USA BELT AND IT WAS TOO SMALL. I IMMEDIATEDLY PHONED CUSTOMER SERVICE AND REQUESTED TO SPEAK WITH A [redacted] THAT I HAD PAST INTERACTIONS WITH PREVIOUSLY. SHE WAS NOT AVAILABLE AND MY NUMBER WAS TAKEN AND PROMISED A RETURN CALL IN TWO HOURS. I WAITED FOUR HOURS AND CALLED BACK AND REQUESTED A [redacted] THE [redacted] TOLD ME THAT THE RETURN POLICY WAS 21 DAYS AND THERE WAS NOTHING HE WOULD DO ABOUT THE RETURN. I PROMPTLY EXPLAINED THAT I HAD SOME PAST ISSSUES WITH BLUFLY RECENTLY AND I WAS SO UNDERSTANDING WHEN I WAS GIVEN EVERY EXCUSE POSSIBLE CONCERNING THE ERROR IN THE ORDER. "IT WAS A TECHNICAL PROBLEM, THE VENDOR HAS NOT UPDATED THE WEBSITE, ND CORPRATE NEED TO MAKE TO CONTACT THE VENDOR ABOUT THE PRODUCT." MY FUNDS WERE HELD UP SEVERAL TIMES AND I HAD SPENT ESTIMATLEY HUNDRED EIGHJTY MINUTES ON THE PHONE TALKING WITH MULTIPLE MANAGERS AND CSR'S. I JUST WANT A BIGGER SIZE BELT AND THE BELT RUN SMALL THJAN A NORMAL 34' BELT.Desired Settlement: I WOULD TO EXCHANGE MY BELT FOR A 36" BELT AND A FREE SHIPPING LABEL SENT TO ME IMMEDIATEDLY.

Business

Response:

Bluefly apologizes for the inconvenience and will be accepting the item for a full refund. We will reach out to the customer to provide further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a few items on bluefly.com which I returned for store credit and encountered the following problems. The original amount that I paid was never credited back to my account, even after over 15 email exchanges:

1. It is impossible to find your account information on Bluefly.com. They have redesigned their site and in doing so, no longer provide access to your account or settings pages. In fact, when I tried to access the return status online, there was absolutely NO page where I could view my previous purchases and returns. When you log in, you are redirected back to the log in page. The virtuous loop cannot be broken.

2. Customer service does not address problems and instead prompt you to update your browser cookies which has nothing to do with the issue. I had about 15 email exchanges with their customer support team to find out how much was credited back to my account. The customer support team ignored all the evidence and screenshots that I sent them describing why the amount credited was incorrect.

3. Deceptive return process. For any items that they have marked down, they credited the adjusted amount (ie. the value of the item once they processed the return) not the original amount that I paid. The items were returned on time. I still have not received the adjusted amount.Desired Settlement: The desired outcome is to be refunded the amount that they withheld: $15.04. I ask for a refund because I cannot trust this business and want to have nothing to do with them in the future.

Business

Response:

Bluefly strives to deliver the best service to our customers and apologizes for this technical error. We will be sure to refund the customer the correct amount and will reach out directly to the customer to confirm their payment method.

Review: Purchased Shoes on their web site received shoes on 11/**/13. I returned 2 of the 3 pair of shoes on 11/**/13. I called them 11/**/13 and was told they have shoes and will be processing the return. They noted return on account on 12/*/2013. Their policy is to refund with in 10 days. As of 12/**/2013 I have not received my refund. I called on 12/16/2013 and was told that they forgot to process return and I would receive an additional credit on the shipping of $14.95 due to the oversight and delay. I was also told to expect my return by 12/**/13. I checked with Visa on 12/**/13 no refund. I contacted customer service and was told nothing was noted on account. Dawn the customer service agent #**told me on 12/**/13 that she would personally handle the return including shipping and tax. I called back at 4pm pacific time and was told that the refund should be posted by 8pm. I contacted customer service 12/**/13 and they said it is now in the hands of my bank. ([redacted]) Contacted BofA and they said if a credit was issued it would show. I am very concerned this company is acting fraudulently.Desired Settlement: I would like my refund processed immediately including tax and shipping. Also they should tell the truth about their return policy since they have no regard for it!

Business

Response:

Thank you for your email and please accept our apologies regarding the delay. Unfortunately, we recently moved warehouses which caused some interruptions in our return processing. I show that all of the items received were credited. As an apology a $15 credit has been applied to your account.

I purchased a bag on December [redacted] with promises it would come before Christmas , I then received a confirmation that the product was being shipped out on December [redacted]. By December [redacted] there was no movement on the label. I then proceed to call their customer service which now I have been in contact with everyday with numerous representatives and supervisors telling me it would come before Christmas. Now Christmas Eve I found out that was not the case and all they try to do is offer a $25 dollar gift card are you kidding me. I myself work in customer service would call each time with patience and understanding but after never receiving a follow up as promised I honestly think this is the worse experience of online shopping I ever had. Thank you for ruining my mother's Christmas, I will not be keeping my purchased item as now it has an arrival date of December [redacted].

I placed an order on [redacted] with my [redacted] credit card. [redacted] received the charge, but Bluefly states that the transaction was incomplete. I called Bluefly to find out what wet wrong? The customer service person could not resolve my problem, however, I would receive a call from their supervisor in 15-20 minutes. No call from the supervisor so I called back the next day. The customer service person said they would get me a supervisor but returned several minutes later saying a supervisor was not available. I asked the customer representative to cancel my order. This poor customer service is appalling for a retail business that only operates online. No wonder they keep changing CEO's.

Review: I ordered a pair of shoes for my dad for Christmas. Typically my dad wears a 12 to a 13. To be on the safe side, I bought a size 13. The shoes are too small... He needs a size 13 1/2 or 14. These shoes must run small. However, I went onto the website today to exchange the shoes just for one of the agents to tell me that they were final sale and I can't exchange them. So basically I wasted my money and now I have to get my dad another gift for Christmas because I can't exchange these shoes. This is a total inconvenience. The shoes have not been worn and when you first log onto the website, they state that there are "Free Returns". Which this is what got my attention from the start...Something should definitely be done.Desired Settlement: All I want is to exchange the shoes for a size my dad can fit.

Business

Response:

Bluefly strives to deliver the best service to our customers, and is very sorry to hear about your experience. At this time we do not offer exchanges, but would be happy to make the exception in this instance and accept the final sale item purchased. We will reach out personally to arrange a return for you.Please note- “Free Returns” offered by Bluefly refers to the free return label we provide to our customers for eligible returns. This information is clearly stated in the details of this policy on our website.

Consumer

Response:

Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have also attached the email I received from Bluefly specifically stating that if I would like to return I can return the item in the original package. It did not include any restrictions. They need to change that because that's false advertising. When can I expect an email or call so that I can exchange these shoes?

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since the last complaint was closed, bluefly has not contacted me to send a return shipping label for the shoes like they said they were.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are very sorry to hear the the customer did not receive their return tracking label. According to our records, [redacted] shipping label #[redacted] was emailed to the customer on 12/**/15 along with a RMA number to email address: [redacted]. A new label will be emailed to the customer today along with a corporate contact in case they experience further issues.

Review: I placed an order online with blue fly on 7/*/2015. I received part of my shipment on 7/**/2015. I called the blue fly office and spoke with a representative about receiving the wrong items. She sent me some return labels via email so I can send the items back. I sent the items back 7/**/2015 via United States post office. I called blue fly on 8/*/2015 to see if my items had reach their warehouse and customer service representative was rude to me and told me I should of sent them back via fed ex and it will take a long time to track my packages I return back. This lady was not trying to help me at all she was asking for my credit card information including my security code on the back and when I refused she hung up on me and I haven't been able to talk to another representative. I have given the lady my home address, email address, order number, and date when I return it back to the post office. I wasn't given any option or further assistant from anyone else.Desired Settlement: I want my money back because I return the items.

Business

Response:

The customer's refunds were processed on 8/*/15. They can take 3-5 business days to show on their account from processing dates.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have tried calling blue fly and customer service representatives has put me on hold and hung up the phone on me. They sent a email saying they will refund my money back to my account. Until I received my money back in my account I don't believe anything from this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Bluefly apologizes if the customer was hung up on and will address with the appropriate department. The refund has been processed.

Review: Bought an item online for the listed price using my debit card. This is an agreement between buyer and seller. A week or so later I got credited with the total bill of my order and today was told they have taken one item off from my purchase because they had a price on it they didn't want it to be when I had made the purchase for it. Thy canceled the product fro my shipment. Can they do that with an agreement such as this ? They did give me a 10 dollar store credit but that still doesn't seem right as I would still want the product we agreed upon.Desired Settlement: Want the product

Business

Response:

Due to technical issues that resulted in a pricing error we were unable to complete the order. We apologize for any inconvenience caused. Please note that the customer was never charged for the mentioned item. An authorization may have been held on the customer's debit card for the order's complete amount which has since been removed.

Review: I am a online buyer.I placed an order [redacted] from BLUEFLY on 03/**/2014, tracking number is Fedex:[redacted].

I found this package was delivered on 3/**/2014 ,but actually I haven't received this package.

My shipping address is as below: [redacted] United States

I have sent a lot of emails to BLUEFLY , but with no any affirmative feedback from them by nowDesired Settlement: Send the merchandise to me asap in good condition or a full refund of the order already paid

Business

Response:

Bluefly is researching this order now. Carrier tracking site shows package is delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I haven't received this package until now, the Bluefly should provide the "deliver signature" to prove who get the package?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I'm pretty sure I haven't received the package,please request BLUEFLY to provide the signature who get the package.

Business

Response:

Bluefly has looked into this matter further, and will be in contact with you shortly regarding the status of your order.

Review: I ordered an item on blue fly.com on 2/**/15 which was a handbag for $1703.70. Blue fly sent me an email the following day 2/**/15 stating that a shipping label had been created by [redacted]. On 2/** I checked to see the status of the order on [redacted] and it stated the same that there was a label but no movement of the item. I had paid for shipping and thought this was strange. By the end of the week still said the same thing so I emailed blue fly and they said they would look into it but that it takes them 3 days to responds to emails. After one week of no movement of the item I called bluefy and they said they could do nothing but wait for the vendor to respond and that I will need to wait 10 days. I called again and then asked for a supervisor now 10 days after placing order. The supervisor said they will request a refund on the item but the vendor will need to respond and I should wait 10 days. It has now been 17 days since the order was placed and blue full has told me nothing. Every time I check in they tell me to be patient. This is a lot of money for them to owe me and I told them I was appalled that it takes them 10 days to hear from their vendor in this day and age of Internet retail. I am still waiting. I am frustrated and have no where to turn and would appreciate advice. It has been 10 days since the request was sent to the vendor.Desired Settlement: I want a refund now, it is Bluefly's responsibility to refund my money and deal with THEIR vendor on their own. Thank you for your attention to this matter.

Business

Response:

Bluefly apologizes for the delay and will reach out directly to the customer in regards to the refund.