Bluestem Brands, Inc.

Initial Business Response /* (1000, 7, 2015/02/10) */
CONFIDENTIAL COMMUNICATION
January 10,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms***,
I
am writing in response to the inquiry that we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Ms***'s account indicates an enrollment in an insurance plan offered by one of our affiliated companies, *** Benefits GroupIt is an accidental death and dismemberment policy which is underwritten by Federal Insurance Company, a member insurer of the *** Group of Insurance Companies
We obtained her policy proof of enrollment from ***, which explained the charges for the insurance premium(s) would be billed quarterly to her WebBank/Fingerhut Advantage Credit AccountMs***'s monthly billing statement was sent on August 24, indicating the charge for the AD&D insurance, which covered August, September and October*** has confirmed the cancellation as of September 16, 2014, and Ms***'s AD&D coverage ended on October 31, There were no further charges billed on her account from ***
Please understand, however, that Ms*** had been validly billed for the insurance which she requestedOn her monthly billing statement sent on August 24, 2014, a minimum payment was due on September 20, No payment was received from Ms*** until October 20, which resulted in a late fee being assessed on her accountNo other payments were made on her account until February 2, 2015, which resulted in further late feesAt that time, as a courtesy to Ms***, we removed two late fees from the account as an exception and the payment received on February 2, satisfied the remaining balance on the account
Thank you for allowing us to assist and explain
Sincerely,
***
Executive Care Team
VF/bw

Placed an order they sent the wrong order called agent they argued that they sent the right product when I was staring at it plus it was the wrong sizePaper work was right but wrong product

I am rejecting this response because: For years I have been asking for my address to be removed from your mailingFor YEARSStill, you say the same thing over and over again "We have requested that a permanent suppression be added to our records for Mr***’s addressUnfortunately, our catalogs are printed in advance, so it is possible that Mr*** may receive additional catalogs within the next to weeks" Yet I keep getting the mailings to my addressCan you please NEVER SEND ANYTHING TO MY ADDRESS AGAIN? It's also impossible to speak to a representative for removal when your computer system asks me to input the last 4-digits of my social security numberThe only way to try to get removed is if I pretend I want to place an orderYou business is bad businessHow can I be assured I will NEVER get anything from you ever again?

Initial Business Response /* (1000, 11, 2015/03/19) */
CONFIDENTIAL COMMUNICATION
March 19,
# XXXXXXXXXX
Revdex.com of Minnesota
Attn: *** ***
*** S *** *** ***
*** ** XXXXX
Re: Case # *** - ***, ***
Dear Ms***
I
am writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
We sincerely apologize for any difficulty Mr*** encountered as a result of the voided order issue outlined in the inquiryIt was for a floral arrangement product offered through Teleflora, an authorized Fingerhut affiliate
Teleflora has advised that, while they also regret the inconvenience this has caused, they make every effort to ensure customer orders are fulfilled exactly as specifiedHowever, they disclose on their website that there may be instances in which this is not possible due to factors outside their controlAmong the menu option links appearing at the bottom of most, if not all, web pages at www.teleflora.com is one called "Substitution Policy." It states:
"Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issuesIf this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value."
Mr*** indicates in the inquiry that Teleflora offered a similar arrangement of equal or greater value, but that this did not meet his needs and the order was cancelled
The $he states was charged to his Fingerhut Account was a temporary authorization; it was released fromor "dropped off"his account several days later and was never billed
We again apologize for any inconvenience, and appreciate this matter being brought to our attention to provide an explanation
Sincerely,
** ***
***
VF/ah

Initial Business Response /* (1000, 5, 2014/10/24) */
CONFIDENTIAL COMMUNICATION
October 24,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***
Dear Ms***,
I am
writing in response to the inquiry that we received from your office on behalf of *** regarding the return on her WebBank/Fingerhut Advantage Credit Account
I have called Ms*** to discuss the details of her returnPer the notes on the account, she was mailed a label on October 10, Per our conversation, she has confirmed the receipt of the label and indicated that the item is in route to us at this timePer the tracking information for the return, it is currently in transit to our returns facility
We are pleased to have been able to assist in this process, upon receipt the item will be returned to the account and credited in full
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/jw
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was advised I would be credited the $delivery fee charged to my account
In addition, I never confirmed receipt of the return label until weeks after it's request, the business claims to have mailed it on 10/10, however I never stated that as a receipt date
Nevertheless it has since been rcvd I am awaiting the full refund of item and the above notes do not address the $in which I requested and the contact from the company advised I will get
Final Business Response /* (4000, 9, 2014/10/31) */
CONFIDENTIAL COMMUNICATION
October 30,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***
Dear Ms***,
I am writing in response to the additional inquiry that we received from your office on behalf of *** regarding the return on her WebBank/Fingerhut Advantage Credit Account
At this time, the item return has been processed on the account in full for $640.98, which is the full purchase price and the original shipping and handlingThis credit will be visible on the next statement printing on November 26,
Since the return was received after the most recent statement printed, I have had the minimum payment on the account adjusted to the correct amount as an exception as wellThe minimum payment due is now $due by November 22,
The $shipping and handling fee was not addressed in the prior response because it was included in the phrase "...credited in full."
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/jw

I order a product through Fingerhut's FreshStart credit program After about months of not missing a payment, I called Fingerhut customer service to ask if I could pay the item off in one payment and still graduate; I was told that was fine and the woman took my payment information Four months later I received a letter from Fingerhut telling me that I did not graduate their FreshStart program due to missing a program I attempted to call Fingerhut and was connected to their Philippines call center After spending minutes on the phone, the representative told me they were unable to pull up any information regarding this payment besides the fact that it happened I asked to speak with a supervisor, who told me they were unable to do so as well I asked to speak with a manager in the United States who was able to handle this issue, and was told I would receive a call back within hours They never called More than hours later I'm still fighting with the Filipino call center which can't access my information It appears as though they simply took my money and scammed me There is no one within the United States at either Fingerhut or their parent company Bluestem Brands Inc that is available via phone, and no one outside the country that can access anything besides payments to them

Initial Business Response /* (1000, 10, 2015/02/11) */
***corresponding document attached
***
StCloud, Minnesota
February 11,
Customer #: ***
*** ***
***
Oklahoma City, OK
PayCheck Direct has received the
affidavit indicating that the order delivered to ***, Oklahoma City OK for Apple MacBook Air 11.6" 4GB Mavericks with UPS
tracking # *** was not receivedPer the UPS tracking shows this item was
delivered to the address above on 12/26/at 3:PM
On 12/29/and on 1/21/we reached out to you indicating we still needed a copy of the
police report before we are able to process the claimOn 2/2/and again on 2/6/I left a
voice mail on phone line 405-835-that we still had not received the police report and that this
was needed for us to complete the investigation and credit the accountAs of February 11th we have
not received any additional information on this claim and have not received any additional phone
calls regarding this claim
If you still dispute our findings you will need to file a police report and mail a copy to us within
days of the date of this letter at:
PayCheck Direct
Customer Service Claims Dept
***
StCloud, MN
You may also fax a copy of the police report to ***
If you have any questions, please call *** to contact Customer Service Monday- Friday
between the hours of 8:00AM-8:00PM Central TimeYou may also send an email to
[email protected]
Sincerely,
***
Paycheck Direct Customer Service Supervisor
***copied and pasted from email
Initial Consumer Rebuttal /* (3000, 12, 2015/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent ALL documents to them several time!!!! Originally I was informed that I did not need the report just the case file numberThat was sent with the inital paperwork that I sent overThis place is full of crapIt's always one thing or anotherThat they "never received"However they DID receive my money with no problems! It's just so tragic that a place like this is allowed to advertise to federal employeesThey should not even be up and operating!!! Everything about the is unprofessional and very messyYou try to return calls and NEVER get to speak with the manager!!! I am UTTERLY diguested with this place!
Final Business Response /* (4000, 14, 2015/02/18) */
Paycheck Direct has done our due diligence in try to reach *** and discuss this matterI the supervisor has tried to made calls out to *** to try and resolve the concernsOn 2/13/I was finally able to connect with ***, in this concersation she was told that I was taking over her concern and trying to reach a resolutionIn order to do so I would need the police report*** stated she did not have the actual police report but did have the case number and officer who wrote the reportI agreed that this information if provided to us would be adequate documentation to resolve the issue*** stated that her phone was about to cut out and would contact me back with the appropriate informationOn 2/16/I tried to reach *** again since I had not received any call back from herAs of today 2/18/*** has not made the effort to contact me back to resolve this case

Initial Business Response /* (1000, 5, 2015/12/29) */
CONFIDENTIAL COMMUNICATION
December 29,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms
***,
I am writing in response to the inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit Account
Our investigation confirms two separate orders on Ms***'s account from December 10, Each order consisted of a 14-Karat White Gold Open Heart Pendant and two (2) 14-Karat Gold Open Heart PendantsThese were also self-serviced, as they were placed directly via the Gettington website
The first order was placed without a promotion code, and the second order was placed shortly afterward that had a promotion code for free shipping applied to itWhile we are uncertain whether Ms*** or someone else placed these, these are valid web orders
All of the items were shipped from one of our jewelry vendors, and they have confirmed that all six items from both orders were shipped in one parcel under UPS tracking # ***Ms*** should use the prepaid return label that we have sent to her email on file of ***@aol.com to return the items in question so that we can make the necessary credit adjustments to her account
If Ms*** maintains she did not receive the items from the second order, we will require her to complete and return an affidavit of merchandise not receivedThis is in accord with our policy, and when our records showing we met our delivery obligations differ from what the customer states they received
We have sent Ms*** another affidavit which should arrive within ten days of the above dateWe appreciate her ongoing cooperation and understanding in this matter
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
12/31/Spoke to a "may" female in Customer Service @12:pm EST not much success again (no help at all), almost hour going nowhere & her not understanding barely anything I said, just read from scripted form as instructed to say to customersWas told to contact "Credit Dept", I called them direct, today, at 1:pm EST, Spoke to "Dora"This woman Dora did speak fluent english, understood etc., was the most helpful out of everyone spoke with (since very start of this problem, so far)
Told Dora the whole situation again, she looked into it while I was placed on holdDora, eventually came back & told me the credit (duplicate charge) for $368.94, will be issued immediately and will see it online (when I sign into the Gettington account) where my new balance will be shown & seen as $** It wasn't it shows new balance (online)as: Current Balance: $**This is due to the Safeline Plus added to the new balance of $(Yes I know, doesn't add up correctly, but that's what they have on the site - my account page online)
I also told Dora, 'there's "Safeline Plus fee (for both orders totaled $14.71), I don't even know what it is & why charged thisDora said: "it's a protection coverage in case product breaks, damaged etc; it works like a warranty for your purchased items." Told her I never ordered this & want to be refunded this as wellShe said, "can be refunded this fee 14.71, but need to call Safeline Plus directly and tell them, they'll cancel & refund you directly, Here is the number, call them when we're finished." **I did do this, afterwards.**
Next, I asked Dora (none of any CustService people spoke to throughout start of problem to date, seemed able to do nor, even understand what needed to be done): "Now that the new balance is in place, $343.97, my MONTHLY MINIMUM PAYMENT DUE, needs to be re-adjusted from the original duplicate rated Mominpaymt shown as $-- *the charge for original & the duplicate order added in (never ordered duplicate order or received a duplicate order--though CHARGED TWICE--as wrote in previous/original complaint filed)as combined total for that MoMinPaymt Due amount shown online & on my paper statement (received in regular mail) as well." Reason: "It's now the wrong figure & I need to know what the new Monthly MinPaymt Due, will be so I can make a payment on time."
Dora said; "It will be $Will see this adjustment as well, in the Monthly Minimum Payment Due section (online and on next paper statement), each month."
**Unfortunately this wasn't the case, because I went to make a payment (pay online) and "MoMinPaymt Due" STILL WRONG & shows the original $rate due by Jan15, --which is inaccurate, still not adjusted to correct amount of $18.91, yet!
I didn't want to miss making a payment, I didn't pay this $at all! I paid $(on 1/04/& post dated it for 1/15/16) & post dated the online payment, to be paid on the actual due date
of 1/15/*See Attached Files.*
As far as a Affidavit goes, no need for it, like stated in original filed complaint! Again, since I never originally ordered a "duplicate/2nd order", nor received this "duplicate/2nd order" either, I OBVIOUSLY would not expect another pkgor look!
I expect this matter to be resolved correctly--Gettington coneeds to get things done correctly, no excuses etc(also fully train their people in Customer Service especially)I do not need them screwing up my credit because they can't seem (or choose not to do such)get things accurate & done correctly
Thank you
*** ***
Final Business Response /* (4000, 17, 2016/02/01) */
January 29,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am writing in response to the further inquiry we received from your office on behalf of Ms*** ***
Please allow us to explain that the billing system can only adjust the minimum monthly payment amount at the start of a new billing cycleThe duplicate order issue resulted in the system calculating a minimum due amount that was higher than it otherwise would have been
At the time we received the $payment, the correct minimum amount due had not yet been updated as it was still within the original billing cycle timeframeWe agree that Ms*** was not at fault, and that is why we credited the late fee that was assessed
Please be assured that no past due reporting or any other negative effect to Ms***'s credit files has occurred as a result of this
We have also issued credit for the remaining balance of $At this time, Ms*** has been refunded in full for the SafeLine fee previously billedThis will reflect on her upcoming monthly statement
Ms***'s account reflects a paid current status as of the date of this letterThe correct minimum amount due of $has been restored to Ms***'s account for the next due date of February 15,
Sincerely,
Vi ***
Executive Care
VF/ah
Final Consumer Response /* (3000, 19, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's still only partially corrected, though not completely corrected yet, is whyDue to their inconsistencies, I do not trust how permanent these
actions on their part (to accurately, completely & permanently correct this ongoing matter), which can cause me credit problems further down the road as result of their inconsistencies & continued errors
Thank you
*** ***

After seeing the television adds of how easy and convenient this service was I took the baitI admit to non-stellar credit, which is why I was prepared to pay a little more to establish and increase my present positionI made a purchase set up my automatic bill pay and along I wentAnticipating the payoff at the end I went online to see that though it should be clear (and realizing new limit may take a while) it was notI was confused, but went ahead to make payment online as it had not come out of bank yetthey double charged me
told all corrections in 14-days ( starting in Dec 3rd or so through Jan, Feb, March we are in April)..overcharge was corrected in Feb
listed me as neg balance months
April, when I do get my new credit limitlooks like it went..surprise down:( for real! I received (April) a catalog that said I was pre-approved (as a new customer) for nearly twice as much as I was as a paying (on time never missed) customer for my previous contractthey did call, but I missed them, and the call back number is a unending roundabout of automated choices that do not include human contact,..unreachable customer service,and the scripted chat is not much betterThey had my commitment, took my money, they made claims I have yet to see and that is my relationship with fingerhut

Initial Business Response /* (1000, 5, 2015/02/10) */
The phone number Ms*** provided in the header is not a number that we are calling, so we are unable to remove it(***)
If she has a different number that we are calling, we need that number
***copied and pasted
from email
Initial Consumer Rebuttal /* (3000, 7, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number they need to remove is ***If they will remove my number I will be happy
Final Business Response /* (4000, 9, 2015/02/20) */
CONFIDENTIAL COMMUNICATION
February 20,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case #: ***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Credit Account
Ms*** states that Fingerhut is mistakenly calling her cell phone in an attempt to reach a customer and she would like the calls to stop
According to our records, Fingerhut has never called the number Ms*** provided in this complaintHowever, Fingerhut contacted several agencies to whom accounts are sold, and *** was calling phone number ***
A representative from *** assured our agency liaison that the number was placed on their "do not call list" on February 4, If Ms*** receives any more phone calls, *** can be reached directly at ***
Thank you for the opportunity to explain
Sincerely,
***
Executive Care Team
VF/lg

Initial Business Response /* (1000, 5, 2014/05/22) */
CONFIDENTIAL COMMUNICATION
May 21,
Revdex.com of Minnesota # ***
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case #: ***
Dear Ms
***,
I am writing in response to an inquiry received from your office on behalf of Ms*** ***, regarding her WebBank/Gettington Credit Account
I inform Ms*** that we have received the return of the three Zero Gravity Chairs and her account has been credited on May 14, 2014, for all three chairs including the original shipping and handlingMs*** will see these credits on a future billing statement
I sincerely apologize for any inconvenience this issue may have caused
As a goodwill gesture, under separate cover, we are sending Ms*** a discount coupon to use on a future order
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/mhp

Initial Business Response /* (1000, 20, 2014/09/17) */
CONFIDENTIAL COMMUNICATION
September 16,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***
Dear Ms***,
I
am writing in response to the inquiry that we received from your office on behalf of *** regarding the returned package on her WebBank/Fingerhut Advantage Credit Account
Per our policy, when items are returned with the postage paid label included with the item for a reason other than a defective product or an item damaged in shipping, a return shipping fee is deducted from the return credit of the item and the original shipping and handling is not refunded
Our return policy is below:
We will issue an exchange or refund for most items returned in new condition within days of receiptReturns will not be accepted for credit after daysOther product concerns must be handled under the manufacturer's warrantyShipping and handling charges are non-refundableReturn postage is the responsibility of the customersMusic, movies, video games and software must be return unopened with the factory seal intactExchanges are permitted for identical product onlyComputers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators must be returned within day home trial periodProducts sold as sets must be returned as sets, partial returns will not be acceptedPersonalized/customized and made-to-measure window treatment products may be returned for credit only if they are damaged or defectiveExchanges are permitted for identical product onlyGift cards cannot be returnedOther restrictions apply
As an exception for Ms***, I have issued credits for the late fees, interest, and the shipping and handling in the amount of $The remaining balance after this credit is $At this time, we consider this matter closed
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/jw
Initial Consumer Rebuttal /* (3000, 22, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand the fifteen dollar return feeI do not understand how you can rob people blind by charging them an extra thirty three dollars for an item I had less then a week
Final Business Response /* (4000, 24, 2014/09/24) */
CONFIDENTIAL COMMUNICATION
September 23,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***
Dear Ms***,
I am writing in response to the inquiry that we received from your office on behalf of *** regarding her return on her WebBank/Fingerhut Advantage Credit Account
According to the terms and conditions of Ms***'s WebBank/Fingerhut Advantage Credit Account, the late fees that were accrued do to the fact that we did not receive payment on her account prior to the return of the item being received and processed:
PaymentsThe minimum payment is based on your Account balance as outlined in the Payment Chart belowThe minimum payment is due by the date set forth on the StatementWe will not impose any late charges if you pay at least the minimum payment reflected in your Statement by the payment due date specified, which will always be at least days from the Statement dateIf you wish, you may pay more than the minimum payment and at any time you may pay the entire new balance, without penalty
Late FeesLate fees will be equal to your minimum payment due with a maximum amount of up to $for the first time offense and will increase to a maximum amount of $if you have not made your payment by the due date in each of your next billing cycles (or to the extent permitted by applicable law)The late fee will never be greater than your minimum payment due to which the late fee relates
When interest charges begin to accrueInterest charges begin to accrue on each purchase on the date of the purchaseHowever, if you paid the new balance on your previous Statement by the payment due date shown on that statement, then: (1) if you pay the new balance on your current billing statement by the payment due date shown, we impose no interest charges on purchases during the current billing cycle, and (2) if you make a payment by the payment due date shown on your current statement that is less than the new balance, we will credit that payment as of the first day in your current billing cycleIn addition, if your previous Statement reflected a new balance and you did not pay that new balance in full by the payment due date on that previous statement, then we will not impose interest charges on any purchases during the current billing cycle if you pay the new balance shown on your current Statement by the payment due date reflected on that current Statement
As previously stated in our response, per our policy, she would be responsible for these feesAs an exception, we have credited these charges and will continue to bill as for the remaining account balance as stated in our prior responseWe consider this matter closed
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/jw

Initial Business Response /* (1000, 17, 2015/05/14) */
CONFIDENTIAL COMMUNICATION
May 13,
Revdex.com of Minnesota #***
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: Mr*** ***
Case #:
***
Dear Ms***,
We are writing in response to a second inquiry received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Credit Account
In Mr***'s complaint, he states that Fingerhut made a mistake by taking a $and a $payment one day apartMr***'s desired resolution is to refund the extra payment and $overdraft charge incurred
A representative from the Executive Care Team spoke directly with Mr*** in an attempt to resolve this matter
If Mr*** has any further questions, he may call Customer Service at *** Monday - Friday 8:00am - 8:00pm Central Time
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/sjj
Final Consumer Response /* (3000, 14, 2015/05/01) */
I am an authorized user on my wife's accountPlease fix this situation

CONFIDENTIAL COMMUNICATION
December 2,
2016
Revdex.com of Minnesota # ***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am writing in response to an inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
In Ms***’s inquiry she states that she placed her first purchase and the order was to have come with a free manicure set. Ms*** did not purchase the manicure set as she was to get one free with her order. Ms*** placed a second order on November 24, 2016, and she attempted to use the free shipping promotion code on our website. Ms*** contacted Fingerhut via email stating that she added the promotion code to the order and this did not remove the shipping.
Upon review of Ms***’s account we find that her first order was placed on November 14, If this is the order she is referring to regarding the manicure set, we apologize that she did not receive it, but it is beyond the timeframe for which we could send a replacementHad Ms*** contacted us after receiving her merchandise without the manicure set, we would have been happy to assist her
In regards to Ms***’s current order, which was placed on November 24, 2016, we apologize the promotion code she was attempting to use did not workThe order did qualify, and so we have credited the shipping amount of $69.91, as Ms*** had placed the order within the timeframe of the promotion which expired at 11:pm, Central Time on November 24,
We apologize for any inconvenience this may have causedIf Ms*** has any further questions she may contact our Customer Service Department at ###-###-####, between the hours of 8:am and 8:pm, Central Time, Monday-Friday
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/RG

Initial Business Response /* (1000, 8, 2015/08/25) */
CONFIDENTIAL COMMUNICATION
August 25,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Unauthorized account registration and activity is a serious matter, and we have certain procedures in place to assist those making this claimAs Ms*** states she did not authorize the account matching her name and other information, we referred this matter to our Credit Risk Department for review
They advised of finding sufficient evidence of fraud indicators on the account and have marked it accordinglyWith this determination, the account has also been closed with Ms*** being relieved of all payment obligation on the corresponding debt as of the above date
Additionally, they sent notices to have the trade-line deleted from every credit bureau where it appearedMs*** should allow to days for this update to process and see it reflecting on her credit files
We appreciate Ms*** bringing this matter to our attention, and trust these measures will meet her expectations of a satisfactory resolutionThank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 10, 2015/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am satisfied with the facts they found the fraud I brought to there attention and I am happy they are taking measure to ensure this is taken off my creditSince this will take to days on there end per the letter they sent to Ms***, is there any way to get proof in writing sent to me in-case I find out later on down the road that they did not keep there promise that is outlined in the letter to Ms***? Please let me know
Thanks so much Revdex.com for all your help! I just want to make sure that I don't close this out to early
Final Consumer Response /* (2000, 11, 2015/08/31) */

CONFIDENTIAL COMMUNICATION
0in 0pt; text-align: left;" align="left">
April 20,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #: ***
Dear Ms***,
We are writing in response to an inquiry received from your office on behalf Mr*** *** regarding a WebBank/Fingerhut credit account
Mr*** states that he has never done business with Fingerhut and Fingerhut is calling him in errorMr***’s desired is to have his personal information removed from our system
Our records indicate that Fingerhut may have called phone number ###-###-#### in an attempt to reach one of our customers
Phone number ###-###-#### was removed from our customer’s account on April 12, upon receipt of this inquiry
On April 15, 2016, Mr***’s name, email and current address have also been added to Fingerhut’s “Do Not Solicit” list
We apologize for any inconvenience this may have caused Mr***
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/sa

I have been a Fingerhut Advantage member for well over a year, my account in good standing, with a positive credit limit ($113)I tried to order a $item, and I was turned downI logged a complaint, and they gave me a $increase, and they still refuse to fill my orderI DO NOT recommend this company, not even for a shoelaceIt's not a credit problemIt's a discrimination problem

Initial Business Response /* (1000, 5, 2015/07/30) */
CONFIDENTIAL COMMUNICATION
July 30,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
As stated in the inquiry and supported by our records, Mr*** ordered a Bounty Hunter Sharp Shooter II Detector Kit on July 6, The Order Line phone agent assisting him with placing the order applied promotion code 'E5474'This was for a ten percent discount in the amount of $18.40, and it was immediately deducted from the order total upon being placed
Please understand that our order servicing system is designed to accept one promotion code per order, in accord with our policy on promotion codesIf Mr*** had a second code for free shipping, it would not have qualified to be applied
Mr*** sent an email on July 21, inquiring why he did not receive free shipping on the order, since he had received an advertised offer from us for itOn July 24, an agent replied by email stating, in part, "At different times we will offer this promotion and in order to take advantage of it, the free shipping promo code would need to be entered on the orderIn addition, please note that only one promotional code can be applied to an order...however, as a one time exception, I am going to credit back the shipping on this order."
As a reassurance to Mr***, he received an account credit for the $shipping costs on July 24, 2015; it will reflect on a future monthly statement for his records
Thank you for allowing us the opportunity to explain
Sincerely,
Vi ***
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Fingerhut seems to have a problem with Mathematics? My Balance before I ordered was $The product at the time of order was,$183.99-10%=$They said they would waive the Shipping and Handling of $19.99.They have my Balance listed at, $because of thisIt should be,$Since this is leaving such a Bad Taste in my Mouth, I have until the 18th of August to return itThank-You, *** ***
Final Business Response /* (4000, 9, 2015/08/10) */
CONFIDENTIAL COMMUNICATION
August 10,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am writing in response to the further inquiry we received from your office on behalf of Mr*** ***
We agree that Mr***'s balance would be $after applying the ten percent discount and the free shipping/handling; however, the interest charge on his most recent billing cycle was $$is the correct end balance as it is the sum of $plus the monthly interest charge
$is the correct interest charge for Mr***'s most recent billing cycleAs a reminder, interest will accrue monthly for as long as the account carries a balance, per the terms and conditions of the Agreement
Thank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/ah

I ordered a Christmas gift for my Grandma from this companyI never agreed to receive any catalogs from them or gave them permission to share my information with other companiesI have now been getting catalogs from various companies who obtained my information from BlairI have to call each and every company one by one as the catalogs come in

Initial Business Response /* (1000, 7, 2014/11/07) */
CONFIDENTIAL COMMUNICATION
November 7,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms
***,
I am writing in response to the inquiry that we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit AccountIt is in regards to her order dated October 2, consisting of a Brentwood Full Size Steam Iron, Household Essentials Indoor Tripod Air Dryer, and a Whitmor 48-inch Deluxe Double Rod Closet
As stated in the inquiry and supported by our records, Ms***'s old address of N Kimball Ave., Chicago, IL remained as the order's shaddressUnited Parcel Service tracking number *** reflects all items were delivered there on October 8, As Ms*** assures us she updated her address before finishing her order on our website, the exact cause of this remains under review
On October 17, we sent Ms*** an "affidavit of merchandise not received" to her correct address of *** Chicago, IL Our policy covering this matter requires that we obtain her signed, dated, and fully completed affidavit to open and pursue an investigationIf she has not already mailed the completed affidavit back, she may expedite this process by faxing it to: ***, Attn: ***Again, once this is received we may further investigate this matter
We appreciate Ms***'s ongoing cooperation and patience as we make every possible effort towards a prompt resolution
Thank you for allowing us to assist and explain
Sincerely,
***
Executive Care Team
VF/ah