Bluestem Brands, Inc.

They have horrible customer serviceThe first lady I talked to said I was cutting in and out and I wasn't! and then I was chatting online with someone from there and he was RUDE and Disrespectful!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will go ahead and accept the $credit made to my account.
Thank you for all your help!

Initial Business Response /* (1000, 6, 2015/08/05) */
CONFIDENTIAL COMMUNICATION
August 5,
# ***
Revdex.com of Minnesota
Attn: ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate Mr*** placed an order on our website on June 26, for a Frigidaire Side-By-Side Refrigerator for a total of $1,This item ships directly from our vendorAt the time the order was placed, our website would have displayed the following message based on the item Mr*** selected:
"This item is being shipped to you directly from our vendorThey expect to deliver this item by 07/16/2015, upon credit approval and receipt and clearance of payment, if applicableIt will ship by a trucking company and they will call you during business hours to schedule deliveryIs the phone # we have on file your day time number? (If not, collect day time number)Please be advised that delivery is curbside onlyYou will need to make your own arrangements to move the item into your home."
Due to the size and weight of the item Mr*** ordered, the shipment was delivered through a trucking companyThe trucking company contacts the customer once the item reaches the area in which the delivery will occurThe delivery is then arranged between the trucking company and the customer during business hours
Our records indicate Mr*** has already received credits of $due to the inconvenience he experienced with the orderThe credits were issued on July 16, and will reflect on Mr***'s next billing statement which prints on August 13, As a courtesy we have credited the additional $Mr*** requested which will also be reflected on the August 13, billing statementNo further discounts will be given on this order
Thank you for allowing us to assist and explain
Sincerely,
Vi ***
Executive Care Team
VF/bw

Initial Business Response /* (1000, 5, 2014/02/03) */
*** StCloud, MN
www.fingerhut.com
CONFIDENTIAL COMMUNICATION
February 3,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re:
Case # *** - *** ***
Dear Ms***,
I am writing in response to an inquiry we received from your office regarding *** ***
Our records indicate that Ms***' WebBank/Fingerhut Credit Account was sold to *** Credit ManagementBecause the account is sold, she must work with them regarding the balance owed to themShe may contact *** at *** or at the address that was on the correspondence that she received from them
Ms*** is correct in that the amount owed on her Fingerhut Account was $before it was sold to ***
However, as stated above, because the account is sold, Ms*** must work with *** Credit Management regarding this matter
Thank you for this opportunity to explain
Sincerely,
***
Executive Care Team
VF/tas

Initial Business Response /* (1000, 5, 2015/06/01) */
CONFIDENTIAL COMMUNICATION
May 28,
Revdex.com of Minnesota # ***
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # ***- ***, ***
Dear Ms
***,
I am writing in response to the inquiry we received from your office on behalf of Mr*** *** regarding a WebBank/Fingerhut Advantage Credit Account
I sincerely apologize to Mr*** for any confusion caused by his scheduled paymentsI have thoroughly reviewed Mr***'s account and offer the following information
Our records indicate Mr*** set up scheduled payments via Fingerhut website on October 13, for six months, each to be in the amount of the minimum due on his accountThis payment schedule was declined, meaning no payments were deducted
On February 13, Mr*** set up scheduled payments through the Fingerhut website for months, each to be in the amount of the minimum dueOne payment of $was deducted on February 13, No further payments were deducted due to insufficient fundsThis caused the payment schedule to be declined
In review of Mr***'s account, no further payments were made until a June 15, payment in the amount of $Mr***'s account indicates he set up scheduled payments via the Fingerhut website on June 15, with an end date of April 15, 2015, each payment to be in the amount of the minimum due
Mr*** account indicates he set up scheduled payments on May 20, through the Fingerhut website for the minimum due to come out each month until September 15,
No adjustments will be made to Ms***'s account his balance is $with a minimum of $due on June 15,
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/CC

Initial Business Response /* (1000, 5, 2014/04/04) */
CONFIDENTIAL COMMUNICATION
April 1,
Revdex.com of Minnesota # ***
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case #: ***
Dear Ms
***,
I am writing in response to an inquiry received from your office on behalf of Ms*** ***, regarding her WebBank/Fingerhut Credit Account
Please allow me to explain
As stated in the Terms and Conditions of your account under the "Reporting and Monitoring" section it states:
"We may report information about your Account to credit bureausLate payments, missed payments, or other defaults on your Account may be reflected in your credit report."
In relation to Ms***' WebBank/Fingerhut Credit Account, we will request that her credit reporting be updated to Charged off/Paid In FullThis should occur within the next 30-days
Fingerhut's goal is to provide professional customer service in all interactions and our representatives are trained accordinglyWe apologize if we have fallen short of Ms***' expectations
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/mhp

I am rejecting this response because:
I have enclosed my paperwork showing that it stated that payment was not due until Feb payment was made in oct I again ask that the late charges be waived and the interest be updated and the credit reporting report current and updated
thank you,

Initial Business Response /* (1000, 7, 2014/07/31) */
CONFIDENTIAL COMMUNICATION
July 30,
Revdex.com of Minnesota # ***
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: Mr*** ***
Case #: ***
Dear Ms
***,
I am writing in response to an inquiry received from your office on behalf of Mr*** ***, regarding his WebBank/Fingerhut Advantage Credit Account
Mr***'s account reflects he ordered the Jeep Comanche 29" Speed Mountain Bike and the Kawasaki Woman's 26" Road Bike on May 26,
Mr***'s account reflects he contacted us first on June 2, with concerns on both bikesOn June 30, it was determined the mountain bike needed to be returnedA replacement order was placed the same dayWe advised Mr*** once we received the damaged bike back his account would be credited
We received the mountain bike as a return on July 23, 2014, and his account was credited in full for this item
We are diligently working with our vendor to get the part needed for the woman's bikeThis bike came directly from the vendor and therefore we needed to contact them for the partI sincerely apologize to Mr*** in the delay of receiving the part
The order for the bikes has a previous price cut credit of $We have now issued credit for the original shipping and handling and an additional goodwill credit of $
We are unable to grant Mr***'s request to credit all the merchandise
I sincerely apologize to Mr*** for any inconvenience this issue may have caused
Fingerhut's goal is to provide professional customer service in all interactions and our representatives are trained accordinglyWe apologize if we have fallen short of Mr***'s expectations
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/mhp

Initial Business Response /* (1000, 9, 2015/03/19) */
CONFIDENTIAL COMMUNICATION
March 17,
Revdex.com of Minnesota
# XXXXXXXXXX
Attn: *** ***
*** S *** *** ***
*** ** XXXXX
Re: Case # *** ***, ***
Dear Ms***
I am writing in response to the inquiry we received from your office on behalf of Ms*** regarding a WebBank/Fingerhut Advantage Credit Account
I sincerely apologize to Ms*** for any inconvenience caused when she had received the incorrect merchandise instead of the San Paulo Click-Clack Sofa with Cover in Java that she had purchased on November 27th,
The return was sent back to Fingerhut returns department by one of our tracking companies, once received Ms*** had only received partial return in the amount of $
We are truly sorry for the inconvenience this has cause to Ms***After reviewing the account we have corrected the return and have credited back the remaining amount of $ as well as credit of $for interest accrued Ms*** will be able to see the return credit within one to two billing cycles, bringing her balance down to $1,with a minimum due of $due on March, 22nd,
Our customers are very important to us and we strive to assist and satisfy themWe will continue to work with Ms*** until this matter is resolved
Sincerely,
** ***
***
VF/CC

Initial Business Response /* (1000, 5, 2014/07/10) */
I am writing in response to an inquiry received from your office on behalf of Ms***, regarding her WebBank/Fingerhut Advantage Credit Account
Ms***'a account reflects she enrolled with Affinion for an insurance plan
via a telemarketing campaignAffinion is a Partner Company to Fingerhut
Ms***'s account reflects she had canceled this insurance in February and her account was credited for $from AffinionHowever, the accrued late fees and interest in relation to this charge were not credited at that timeWe apologize for this error
We have now issued credit to Ms***'s account for the accrued late fees and interestAs of July 8, 2014, Ms***'s account has a zero balance
Additionally, we have updated the information on Ms***'s account to the credit bureaus and advise it may take up to sixty days for the update to process
Thank you for allowing us to explain
Sincerely
*** Executive Care Team

days late on a payment and I get a collections call!!!!???? This is absurd! If I am late and Fingerhut wants to call me to get a payment that is fine, but to have that call from a collections department that treats you like you are days+ past due is absolutely NOT the customer service I want to have! I pay my bill within a 3-day period before or after it is due EVERY month and am very disappointed that I was treated to to this very uncomfortable experience!!! Makes me never want to do business with this company ever again!

CONFIDENTIAL COMMUNICATION
"">December 28, Revdex.com of Minnesota # *** Attn: *** *** S River Ridge Circle Burnsville, MN Re: Case # *** - ***, *** Dear Ms***, I am writing in response to the recent inquiry that we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit Account Ms*** states she was told we did not receive her October payment, but then later that month she saw the payment was credited to her accountShe states her payment was not late that month and the $late fee was our error, so she requests a refund for this late fee Our investigation confirms that Ms***’s due date is the 11th of every monthThe issue she describes impacted her September paymentWe agree Ms*** uses her bank’s Bill Pay service each month, which they send as a check by mail, not electronicallyThis check was dated and mailed “September 9, 2016,” and the Payment Department applies payments immediately upon receiving them On September 12, 2016, a payment reminder call was made to Ms***, who stated we should have already received the paymentRecords show we received the $payment on September 14, 2016, although it was applied with a back-date of September 10, and considered paid on time so no late fee resultedHowever, as Ms*** states, she put a stop payment on this check, and it was returned to us as an invalid payment on September 21, This effectively meant her September payment had not been received, so a $late fee was assessed on the same date The amount needed to bring the account current by the October 11, due date was $48.72, the combined total of September and October’s $required minimum dueWe received a $payment on October 8, 2016, so the amount needed to bring the account current by her November 11, due was $with $of that being past dueThe two $payments received on November and November 11, paid the account current Due to the unique circumstances, we have made an exception to our standard policy and credited the $late feeIt is already applied to her account and will reflect on a future statement for her records Ms*** should request her Bill Pay payments be made electronically to ensure they are received and applied as quickly as possible or, if mailed, to do so at least a week in advance of her due date Thank you for allowing us to assist and explain Sincerely, Vi *** Executive Care Team VF/ah

Initial Business Response /* (1000, 8, 2015/03/09) */
CONFIDENTIAL COMMUNICATION
March 9,
#***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** - ***, ***
Dear Ms***,
I am
writing in response to the inquiry we received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut Advantage Credit Account
Our records indicate Ms*** enrolled in the SafeLine Plus Account Protection Plan on our website at the same time as the credit application was completed on December 20,
Allow me to explain that SafeLine Plus Account Protection is a program designed to help should you experience a covered event like becoming unemployed, disabled, a major life event, or change in primary residence impact the account holderWhen a benefit application is received and approved, the plan will cover the current minimum payment due on a customer's credit account during a covered event for to months, depending on the benefitFor some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) provided all conditions are met
The monthly fee for SafeLine Plus is $per $of the total balance at the end of each monthly billing cycleThis fee appears on each statement when there is a balance on the account being covered by the planIt is located in the fees section of the statement and would have appeared as early as February 26, with Ms***'s first credit account statement
In November 2013, Ms*** would also have received updated terms and conditions for the program when additional benefit events were added to the program
It is the responsibility of our customers to review their billing statements each month regarding the charges and creditsIf our customers feel that there is an error in billing, we can review the error with our customer at that time
Additionally, on the back of our monthly billing statements, under, "What to do if you think you find a mistake on your statement", it states the address to write to, and also states: "You must contact us within days after the error appeared on your statementYou must notify us in of any potential errors in writing"
As a courtesy, we have credited the charges for the last days of SafeLine Fees in the amount of $The credit issued appears on Ms***' billing statement that printed on February 26, Due to the enrollment occurring on the website at the time of the account being opened, no further credits will be issuedWe have confirmed SafeLine Enrollment has been cancelled as of February 12, No further charges for SafeLine should appear on Ms*** account
Thank you for allowing us to explain
Sincerely,
***
Executive Care Team
VF/bw

I have never been treated so badly by customer service in my entire effing lifeOf course, they outsource, So the language barrier is immense, and they refuse to work with you in any wayI needed a one day extension on my account, that I have had for years, only been late twice (no more than one day), paid off everything until the most recent purchase, had my line increased from $to $in that time--- and was told I would be charged a late fee anyway and if I don't pay I would be delinquent and they would contact me at a later dateThey were so demeaning, so rude, so obnoxiousAs soon as my item is paid I will no longer shop or hold an account with this company

Initial Business Response /* (1000, 5, 2015/11/17) */
CONFIDENTIAL COMMUNICATION
November 16,
# ***
Revdex.com of Minnesota
Attn:
*** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** ***, ***
Dear Ms***,
I am writing in response to the recent inquiry that we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit AccountWe want to ensure Ms*** has a clear understanding of her account
Our records indicate on August 23, Ms*** purchased a McLeland Design *** 8-PcComforter Set - Queen for a total of $Ms*** chose the Gettington Fast Pay optionWith this option Ms*** is able to pay off the purchase quickly in four paymentsA faster payback will mean less interest will be charged on a customer's account
We assure Ms*** she is not being charged twice for the itemWhen Ms*** chose this option for the comforter set she was still paying off other items she has orderedWhen a customer has an existing balance on their Gettington Account, and they choose the fast pay option for one or more purchases, their minimum payments due will be additiveThis is to ensure a customer can pay off each purchase in four monthsThis may mean a higher monthly minimum payment dueShe is paying the other items using Gettington Easy PayThis option allows customer's to pay over time, in months or fewer
At this time Ms***'s balance is $The minimum amount due by December 7, is $
Thank you for allowing us to explain and assist
Sincerely,
Vi ***
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
I WOULD LIKE TO COMMENT TO GETTINGTON RESPONSEI DO UNDERSTAND THE FAST PAY OPTION WOULD INCREASE MY MONTHLY PAYMENTS OF APPROX IN Addition TO WHAT I WAS ALREADY PAYINGWHAT I DID NOT UNDERSTAND IS AS IT IS CONFIRMED BY GETTINGTON, I CHOSE FAST PAY OPTION WHICH IS CORRECT, OF PAYMENTSWHEN I REVIEWED MY MONTHLY STATEMENT FOR 9-11-it shows in the summary account activity below
previous balance
payments and credits
purchases and debits
interest charges
new balance
the representative address my concerns and questions with the fast pay option; that the payments of approxwould be in addition to my monthly paymentthe same as they did in their response noted todaybut did not address the questions I have that the have been charges to the account balance in addition to charging the payments of approxto my monthly paymentsthis is the part that needs to answeredthe charge of was added to the account balance which increased my balin addition to charging to the account I am paying payments fast pay option of please explainI have printed my statement if needed I can fax it to the appropriate person handling case
Final Business Response /* (4000, 9, 2015/11/23) */
CONFIDENTIAL COMMUNICATION
November 19,
# ***
Revdex.com of Minnesota
Attn: *** ***
S River Ridge Circle
Burnsville, MN
Re: Case # *** ***, ***
Dear Ms***,
I am writing in response to the further inquiry that we received from your office on behalf of Ms*** *** regarding a WebBank/Gettington Credit Account
As we stated previously, Ms*** purchased a comforter set using the Gettington Fast Pay optionThe total of this purchase was $144.98, which was applied to the balance on her Gettington Account
As a reminder, Ms***'s account with WebBank/Gettington is a revolving credit accountAs such, it is subject to accrued interest charges whenever a balance is carried from one billing cycle to the nextThe interest is calculated based on the account's current Annual Percentage rate of 19.9% and the monthly charges will vary in relation to increases or reductions in the account balance from month to month
The monthly payments Ms*** is required to make goes toward the balance as a wholeThe additional amount for using the Gettington Fast Pay option is to pay off the purchase of the comforter setBy making payments of approximately $36.00, in addition to her regular payment, she will pay off the total amount of $
We hope this explanation satisfies any confusion Ms*** hasThank you for allowing us to explain
Sincerely,
Vi ***
Executive Care Team
VF/KS

I purchased a travel chest table cooler from Fingerhut and the cost was $plus s/h totaled $I ordered this item for my Birthday and 4th of July cookout but it arrived after my eventWell I put it together and realized it wouldn't work for me not the size shown in pictureSo I immediately packed it back up to return it So their was a return flyer inside stating for free shipping and handle have postmaster to pick up at your house and that's what I did and when they received it back they only credited my card back $They are trying to charge me $for s/h that is totally ridiculous when they have their product back unused I must say that I read after the fact that they don't refund s/h which is a rep off I WILL NEVER ORDER ANYTHING ELSE FROM THEM AND I DONT EVEN WANT THE BOOKS IN MY HOUSE !!!!!

It's almost impossible to get them to stop sending me spamYOU CAN NOT UNSUBSCRIBE! I don't know how they got my information?

CONFIDENTIAL COMMUNICATION
"">
September 2,
Revdex.com of Minnesota
Attn: Ms*** ***
SRiver Ridge Circle
Burnsville, MN
Re: Ms*** ***
Case #: ***
Dear Ms***,
I am writing in response to an inquiry received from your office on behalf of Ms*** ***, regarding her WebBank/Fingerhut Credit Account
Ms*** states she spoke with Fingerhut each of the five months she was out of town, indicating she could not pay her bill due to a death in the familyMs*** states her purchase was on deferred billing, but when she called, Fingerhut was unable to locate itMs*** also states Fingerhut agreed to a three month payment plan for $that would bring her account current, but then sold her account without noticeMs*** states she feels Fingerhut has let her down and is requesting to have her credit with Fingerhut restored. Ms*** states she will begin making payments in October Ms*** is also requesting to have the negative remarks removed from her credit report
Based on our research, the balance on Ms***’s account was $when she placed an order on September 22, Ms*** entered a catalog number that was associated with the deferred billing option and her payments were deferred until January
On October 26, 2015, Ms*** placed a second order with a catalog which did not offer the deferred payment optionFingerhut made an exception in November to add the deferred payments to a second orderThese courtesy adjustments are visible on the December statement which also states Ms***’s first payment of $was due on January 7,
According to our records, on March 24, 2016, Ms*** had verbally agreed to a three month payment arrangement with a representative. Ms*** would pay a $payment per month starting in April 3, and ending in June 3, 2016. No payments were received
In addition to monthly statements being mailed to Ms***, our records indicate payment reminder letters were mailed to the address associated with the account starting in January until the account was sold in August
A letter was also mailed on June 22, advising Ms*** that her account was in jeopardy of charging off and that it may negatively impact her credit
As no payments were received for Ms***’s purchases, the account charged off on July 8, with an unpaid balance of $Ms***’s account was sold to Jefferson Capital on August 1,
An account review on August 31, 2016, confirms Equifax, Experian and Trans Union are reporting accurately as Purchased by Another Lender or Transfer/Sold with a balance and past due of zero
We value Ms***’s business and although we understand her situation, we cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reportingPlease reference the Reporting and Monitoring section of our terms and conditions that was included in Ms***’s Welcome PacketIt states:
“If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.”
Conversely, accounts that are in good standing will be reported as well
If Ms*** would like to make a payment arrangements, she will need to contact Jefferson Capital directly at ###-###-#### because Fingerhut no longer owns her account
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/lg

CONFIDENTIAL COMMUNICATION
0in 0pt; text-align: left;" align="left">
August 19,
Revdex.com of Minnesota
Attn: *** ***
SRiver Ridge Circle
Burnsville, MN
Re: *** ***
Case #: ***
Dear Ms***,
We are writing in response to an inquiry received from your office on behalf of Ms*** *** regarding a WebBank/Fingerhut credit account. We have included a copy of the account activity, credit application, Terms and Conditions and last three statements
Ms*** states she been receiving calls and letters from a third party attempting to collect on her WebBank/Fingerhut credit accountMs*** further states when she contacted Fingerhut she was advised her account was open but when she asked if it was legal to sell an open account, the representative ended the callMs*** states she would like to know if payment arrangements will stop the third party from contacting her and the legality of selling an open account
According to our records, on June 1, 2013, an application was processed online using Ms***’s name, address and social security numberSince the application was completed online, a written signature was not requiredOn that same day an order was placed online for a Little Tikes Princess Cozy Coupe- 30th Anniversary, with a Year Service PlanThe merchandise was shipped via UPS to the same address as provided on the application
Multiple payments were received from a checking account ending in *** in the name of *** ***The most recent payment of $was received on April 12, and reversed by her bank on April 15,
Our records indicate Ms*** contacted Fingerhut on August 10, inquiring about her account being sold to a third party collector and if making payment arrangements with Fingerhut would stop the calls and letters from the third party collectorMs*** was advised by an account specialist that the account had not been sold and the call ended cordiallyNo payment arrangements have been made to date
According to our records Fingerhut has not attempted to contact Ms*** since May 23, on any of the telephone numbers associated with her account. Fingerhut still owns Ms***’s account and it has not been sold to third party collector
To avoid additional late fees, collection activity and potentially negative reporting to the credit bureaus, a minimum payment of $is due by September 2, 2016.
If Ms*** is unable to make the full minimum payment due, her account may qualify for a payment plan
She may contact our Billing Department at ###-###-#### to discuss payment optionsTheir hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Time.
Thank you for allowing us to explain
Sincerely,
Kari ***
Executive Care Team
KD/sa
Enclosures

CONFIDENTIAL COMMUNICATION ** *** *** Jessup, Pennsylvania 18434-1833
November 9, Revdex.com Attn: *** *** S River Ridge Circle Burnsville, MN Re: *** *** ID # *** Dear Ms***, We are writing in response to an inquiry received from your office on behalf of *** *** regarding a Haband internet order. Ms*** states that she placed an order on Haband’s website two years ago. She was asked if she wanted to enroll in Haband’s VIP Plus program for $14.95. She was not aware that it was a monthly fee until recently. She called Haband’s VIP Plus Team and they agreed to give her a refund for one year of the membership. They also said they would have someone contact her to get the full amount refunded. She states that she was billed for a VIP club on a monthly fee without notifying her. Our records indicate that while placing an a web order on November 14, for multiple articles of clothing, Ms*** was presented with an offer to accept a membership in our Haband VIP Plus program. The offer included a gift code number representing $off your next Haband purchase compliments of Haband VIP Plus To enroll in this program, the customer must click on the applicable banner ad and is taken to a landing page that fully describes the term and benefits of Haband VIP Plus. Within the Offer Details section, the customer is advised that they may activate a membership in VIP Plus and claim a $gift code to apply to their next Haband purchase and start enjoying the benefits of VIP Plus for the next days A nominal activation fee of $is billed by Haband VIP Plus to the credit card used on the Haband order. After the first days the membership automatically continues for a monthly $membership fee, billed by Haband VIP Plus, to the same credit card used on the Haband Order transaction unless the customer requests to cancel the membership. Cancellation may be made at any time with no further obligation. The VIP Plus membership was cancelled on September 2, 2016. One refund of $was issued on the same date. refunds of $were issued on September 7, 2016, refunds of $and one refund of $were issued on November 7, 2016. These refunds were all issued back to the credit card in which the payments were originally applied. The additional monthly fees of $each were issued in the form of a refund check for $on November 8, 2016. If Ms*** has any further questions or concerns, she may contact Haband VIP Plus directly at ###-###-#### Thank you for allowing us to explain Sincerely,
Lea *** Haband Customer Service Bluestem Brands, Inc