BMW Of North America LLC., Customer Relations Dept.

Review: Purchased the BMW tire and wheel warranty for my new 2014 x3. Ran over and got 3 screws in two tires while riding in a construction zone. Warranty company refusing to honor warranty since they "can't prove it did or did not happen in a construction zone". Other local tire place (discount tire) laughed and said it is totally a road hazard issue.

Escalated within the claims department and they still say no. I spent $1,200 on a SCAM of a tire warranty. BMW looks for reasons to deny claims by making up false reasoning. I am going to do everything in my power to blast this in every BMW web forum and [redacted] page to warm people of this shady business practice.Desired Settlement: Honor the warranty and install two new BMW tires.

Business

Response:

Initially BMW Wheel and Tire warranty would not cover the replacement of the two rear tires. However, as a goodwill gesture both rear tires were replaced at no charge to the customer. Customer has stated that he is satisfied with the outcome.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sep 12 2014, I purchased a 2015 BMW X5 with VIN [redacted] from a BMW dealership "Wild World BMW". The sales **nager [redacted] and sales**n [redacted] both promised to send me a set of **tching all-weather floor**t as part of the deal. However, after we pickup the vehicle and asked them about the floor**t, they said I must first give them all highest 10-point ratings in the customer satifactory survey sent by BMW, then they would sent me the floor**t. But BMW head office never sent us the survey, thus Wild World BMW never sent us the floor**t even though they promised during the transaction.Desired Settlement: BMW North America should either honor Wild World BMW's promose to send us the all-weather floor**t, or to send us the customer satifactory survey that we never received.

Business

Response:

Touching base, BMW NA is still in communication with Mr. **i and working to resolve his concerns with Wide World BMW. BMW NA has registered a complaint on his behalf against Wide World BMW regarding the floor **ts and his recent sales experience. We have addressed his complaint regarding not receiving the floor **ts and being pressured by the Sales Advisor to provide perfect scores on the customer survey to get the floor **ts with Wide World BMW **nagement to avoid this level of service occurring in the future. Mr. **i is now seeking the dealer to **il him the floor **ts via FedEx with required signature. I am currently awaiting a response from **nagement at the dealership regarding his request. I will inform you of the outcome once available. Thank you. Kind regards,

Review: my issue started last year around march. Due to financial hardship I started falling behind on my car payments with BMW Financial Services. I was in contact with them at all times. I called customer service to find out if they offer deferment on the loan and I was told that yes but I needed to make one payment before I qualify for 2 deferment payments. So after I made that payment I called and they set up deferment for May and June payments. About 2 weeks later I received my statement showing $0.00 due. Then I received another statement for July payment, I paid right away. By the time August statement arrived I started getting collection calls. When I asked why I was getting the calls they told me that I was behind 1 month. I told them that it is not correct they told me that I was due for July. So I asked to speak with the manager but they refused to put me through and they hung up the phone on me. I called back and asked to speak with the manager but they transferred me to a senior specialist. I asked the senior specialist to transfer me to a manger but he told me that he is the last person to talk to and that he told me that I owe for July month. A week later I received another statement and it showed that I owed for July so I called and asked to speak with the person that approved me for deferment. Spoke with her and she told me that the accounting department made a mistake and applied someone else payment to my account and 2 months later they realized that they messed up so they took the funds from my account. I asked to speak with higher management the decline my request and told me to write a letter. So I did but no one called me, called again refusal of transfer or phone numbers to the management. Wrote another letter and again no calls or letters. So they transfer my account to an attorney to collect hen I was in contact with them. I wrote a letter to the CEO a week ago and still no replies. Due to all this I have been stressed, lost sleep and seeing a psychiatrist. Thank you.Desired Settlement: I would like a phone call from the CEO or assistant as I am being threatened to lose my car and my credit is messed up because of their mistake. So I would like to be awarded by them paying for 1 month and withdraw my account from the attorney and bring my account to current status and report to all credit companies.

Review: On January 01, 2013, my car was not driving correctly & shut down. Towed to [redacted] BMW in [redacted]. The car was picked up on 01/03 /13 & was only driven home in [redacted]. Fuel pump died while in shop-replaced the faulty in-take fuel pump module and removed bad gas from tank and put 5 gallons of fresh fuel in and runs good now. The total cost accrued to me was ($1819.99). The car was driven again January 04, 2013 for work, not even 24 hours later. That evening, January 04, 2013 @ 1950, the car shut down again. On January 07, 2013, I was notified that the car was ready and picked it up. Pin tested and found a power supply to the DME engine electronics computer missing. Upon further diagnosis found a faulty main engine relay causing the loss of power to the DME-Replaced the faulty main relay as needed and ok now. The total cost accrued to me was ($192.08). I left town on January 10- 24, 2013 for a family emergency and the car had not been driven until return. After returning, on January 26, 2013 @ 2030 the car shut down again and towed back to you ([redacted], BMW). On January 28, 2013 I was notified that my car was ready to be picked up. My car shut down again within a couple of hours. On February 05 , 2013 my car was towed in to BMW [redacted] due to the car driving rough and stalling while driving. I had to rent a rental car for every day that my car was in BMW automotive shop so that I would have transportation to get to work. Now this technician is telling me that the problem is with my transmission. I discovered my gas tank is busted. I just had it replace by [redacted] BMW in [redacted], ** on 1 May 2012, and fuel repairs by [redacted] BMW on four different occasions.Desired Settlement: to be made whole

Business

Response:

To whom it may concern:

BMW NA is currently researching this concern.

Thank you.

Donna Russo

Executive Customer Care, BMW NA

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have not receive a response.

Regards,

Business

Response:

To whom it may concern:

BMW of North America will not be able to determine if any assistance can be provided until the vehicle is brought to an authorized BMW center for a proper diagnosis. Please contact me if you have any questions.

Consumer

Response:

I am rejecting this response because: This vehicle in question cannot be driven due to gas leak. I do not have anymore towing money.

Review: In December of last year. I purchased a certified pre-owned 2011 BMW 328I from [redacted] BMW of [redacted]. The car ever since the day I have had it has had a leaking valve cover gasket. This repair has been attempted three times and the issue is still not resolved. I have talked with BMW North America, [redacted] BMW, and BMW Financial Services. I have not gotten anywhere with anyone concerning the issue. BMW North America states they WILL NOT do a buyback of the car. [redacted] just wants to sell you another one, and BMW Financial Services just wants their payment every month no matter what the situation is with the car. I have tried in good faith to do something about this issue with all parties involved, and I have not been able to make any headway with any of the parties mentioned. I am aware of the lemon laws, but BMW does not seem to care. I have stopped making the payments on the car, because I am not going to pay for a car that they cannot seem to repair even under warranty. I even tried to buy another car from BMW, and never heard anything from anyone after I applied. The VIN is #[redacted]. I am very disappointed in the way this whole deal has gone down, and I am going to seek legal advice. They have also reported to my credit reports the late payments for the car.Desired Settlement: All I wanted was another car or for them to repair this one. They have tried and failed three times to repair the same problem with no resolution in sight. So, the resolution I am seeking is another car. I want BMW to do what is called a "trade assist" or "buyback" of the car, and put me in another car without all the usual drama involved in such a transaction, but they seem even unwilling to do anything. All I hear is take it to a dealer, go see the dealer etc. Otherwise they can have the car, and everyone will lose. If something is not done to my satisfaction, then that is exactly what will happen, and I will be hiring a attorney to collect the funds I have in this "lemon car"

Business

Response:

Spoke with customer and asked what current issue is. Customer refused to discuss and hung up the phone. BMW NA is closing the Customer Relations file

Consumer

Response:

That response is a lie. All they say is take it back to the dealer. How many times am I suppose to so that for the same problem? Those people have stonewalled me now going on six months. They refuse to acknowledge that this car is a lemon, and cannot repair it. They refuse to put me in another car, or help in any way.

Review: I own a 2011 [redacted] M3 still under dealer CPO & Maintenance program. I had a failure of my rear window shade and took the vehicle into an authorized dealer for warranty repair. I was told by the dealer that the part was not covered under BMW's CPO program. I made an inquiry into BMW North America for an explanation and resolution to this issue. As was explained to me, the electric motor that runs the window shade is covered under the CPO program but not the assembly as its a known weak / wear point so its not covered. My complaint is if a part is known to be a weak point why was it not fixed by design and why is a car company knowingly not covering parts that are known issues caused by bad engineering? This is an unacceptable warranty practice to only cover parts that they deem are "good" and "will not fail".Desired Settlement: I was only offered a 50% discount off part pricing. I feel this is unacceptable due to age of the vehicle and the fact this part was broken due to poor design and not because of excessive use or user damage. BMW should stand behind the products and services it sells and correct this issue.

Business

Response:

I spoke with the customer Mr. [redacted] and explained the reason why the dealer did not cover the window shade motor repair is that unfortunately our limited CPO warranty does not cover this part. The dealer offered to pay for half of the part as a goodwill gesture. Mr. [redacted] acknowledged the situation and decided to trade the vehicle in for a different BMW. Mr. [redacted] had no further concerns

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Certified 2014 [redacted] 750Li xDrive about 6 weeks ago. Last week some residue was present on my navigation screen. Per the owners manual, a antistatic microfiber cloth was used to clean the screen without applying excessive pressure. Apparently this screen has an anti-glare coating which was partially rubbed off on a small portion of the screen. I took the vehicle to [redacted] in [redacted], WI on Saturday August, 15th. The Service Advisor [redacted] told me this was not a warranty item and I would need to pay $3,333.50 to have the screen replaced because the warranty does not cover "physical damage".Desired Settlement: I would simply like the navigation screen repaired or replaced. The Owner's Manual instructions were followed exactly as instructed. There are also many similar complaints online (although I can't speak to "how" other owner's screens were damaged). If the screen is so delicate, instructions should specifically state not to touch the screen, to seek cleaning from a [redacted] dealer, or BMW should cover the screen with a piece of glass so that it cannot be touched.

Business

Response:

BMW of North America LLC has received the complaint regarding Mr. [redacted] navigation screen. Customer was requesting a replacement or repaired navigation screen. BMW of North America LLC will cover 85% payment towards the total parts and labor costs for the repair of the Navigation Screen, performed at an authorized BMW center as a one-time goodwill gesture. Mr. [redacted] has been notified and has accepted our offer as of 9/1/15. If you have any questions or concerns, please call me at ###-###-####, Monday through Friday from 8:30 a.m. to 4:30 p.m. Eastern Time.

Review: I leased 2014 BMW X6 VIN # [redacted]1 on November 13th. From the beginning vehicle missing manuals and as of now nobody send it to me, I contacted them 4-5 times about it, they ignore me. Then 3 weeks later I got knocking noise when I start vehicle, at the same day I drop off vehicle on service Hassle BMW, after 4-5 hours of waiting, they told me that they need more time to find the issue. Next day I left vehicle on service department for 2 days, after 2 days they contact me and sad that vehicle has issue with all wheel drive unite and the will exchange it for new one. After 4 days of waiting they contact me again and sad that I need to bring vehicle to service again cause BMW engineers need to check it (I have no idea what they did before, when they sad that issue with all wheel drive unite). I bring vehicle back to serve and they sad that it takes 1-2 days. To days later nothing was did. I try to contact Customer relation department, they do not want to help me every time they submitted request to give me new vehicle and every time it takes 3-5 days. Also when the vehicle was send time on service they do extra 50 miles on it, but on papers no information about extra miles (vehicle in 394 miles / vehicle out 394 miles), it look like they use vehicle for they on purpose. By the end I keep paying for lease and its always on service.Desired Settlement: I do not want to deal with BMW any more, I want cancel deal and get my money back, cause they can not provide service and can not give me new car.

Business

Response:

BMW NA and [redacted] BMW agreed to replace the vehicle with a new 2014 BMW X6, VIN: [redacted]. Customer's key case from previous vehicle was returned by [redacted] BMW via U.S. Postal Service.

Review: I purchased a vehicle via private party that included an extended warranty and maintenance. I had contacted the company in the past to see if the names would/could be changed on the warranty, but was repeatedly reassured that the car was covered. Additionally, when I was living in Nevada, they were able to honor this coverage and serviced my vehicle as covered under BMW North America without incident. I have since relocated to California, and when the dealership contacted BMW North America to honor a claim, the individual listed below insisted that it will not be honored because we did not switch the names. To make customer service issues worse, this particular individual refused to let me me speak with any higher management, or any other individual. This makes me additionally concerned as his response is different from anyone else I have spoken to. The individual I spoke with is named [redacted] and his extension (at the main line ###-###-####) is extension 8887. My vehicle is currently located at McKenna BMW ([redacted]; ###-###-####). The dealership issued me a rental car, which I also expressed concern to [redacted] about because his response time was several days, but he explicitly told me "not to worry" about the rental car.Desired Settlement: My first choice is simply to have the coverage continue and process this claim, as it has without issue this past year. If for some reason they are still unable to, then the previous owner whom I still have contact with should be able to have this vehicle claim processed since [redacted] claims it is still under his name. If the company still justifies not covering the vehicle for whatever reason, then the previous owner, per the contract agreement, is entitled to a prorated refund from when he sold the vehicle and most certainly plans to pursue it.

Business

Response:

The current owner spoke with BMWFS representatives on 12/9/2013 and was advised that the original owner has 30 days, from time of sale, to go to a BMW dealer to transfer the ownership of the Extended Service Contract (ESC) to the new owner. This criteria is also stated in the contract for the ESC. A Maintenance Policy will automatically transfer to a new owner, but, not the Service Contract. Mr. [redacted]’s previous covered visits were for a recall, which is unrelated to a warranty policy, and then the customer had maintenance . The time frame to place this customers name as the owner of the ESC has passed. The dealership has offer a 15% discount on the current issue the customer is having. Kind regards,

Consumer

Response:

The issue in regards to the Extended Service Contract (ESC) and approval of a warranty request is now resolved. My Service Advisor (SA) at the local dealership notified me that another representative at BMW NA was able to transfer the ESC to my name. Repairs on the car have now been authorized and the vehicle is going to be dropped off in the morning for service. I thank my SA for doing this.

Review: I purchased a 2004 BMW 645ci years ago. In the last three months I have spent over $2,000.00 trying to fix an ongoing and still unresolved issue. My car will stall out while driving the car. At times did not start back up. took about 10-15 minutes. The vehicle will also go into limp mode and all the lights came on. With my 6 year old and 2 year old in my car, this is a huge concern. Which is why my car is at Schomp BMW in [redacted] Over 7 visits for the same issue. The issue is unresolved. I found a recall Campaign 04V344000 that has the same symptoms my car is having. I called BMW and they said my VIN didn't have this specific recall attached to it BUT it is a recall for the exact same year make and model??? I am blown away. THIS ISSUE exists, AND MY CAR IS HAVING IT. but they refused to help further. I have a lemon, I have spent thousands, I need this resolved. With only 140K miles on a machine like the BMW, I shouldn't be experiencing computer issues. I need a resolution asap.Desired Settlement: Fix my car. That's all I want. I don't want money or attorney. I just want my car running as it was 4 months ago. This recall applies because of the symptoms. I am not throwing thousands more.

Business

Response:

I am contacting you in regards to the Revdex.com case for the customer stated above. Our service history does not show any repairs on this vehicle since 2013. Also our database shows that the customer bought the vehicle on 8/6/2015. Can your client please provide service records from the dealership as well as a copy of the sales contract.

Review: My name is [redacted] and I own of a Certified Pre-owned BMW X3 Vin Number 5UXWX5C57CL722836. I brought my wife this car after doing extensive research over an Audi because BMW's certified pre-owned warranty and inspection standards are supposed to be second to none. We purchased the car in February of 2014 and have loved the car and have taken it for regular maintenance. Recently while driving the car a passenger restraint airbag error popped up on the dashboard. I dropped it off at my local BMW dealer located in Freehold, NJ [redacted] and to my surprise it was not a pleasant experience. My handler Tony called us to advised that the only time such a error would come up is if the car was in a accident and I would have to pay $150 for a diagnostic fee and $587.70 to get it fixed because it wasn't covered under warranty. I explained that I purchased CPO to avoid problems and by BMW standards and inspections no car should be used certified if it had ever been in a accident. Tony then went on to blame the dealer which I purchased it from stating he was not sure what inspections they do but if I have a problem I have to take it back to them and maybe they will cover it but he is sure that the car was in a accident because that is the only time that error would come up. I purchased car at Prestige BMW of Ramsey, NJ in February of 2014 and not a year later after BMW assured me that my car had never been in any accidents and that my car was inspected tooth and nail to ensure I received a quality product that I am now being told sorry maybe they was an a accident by the previous owner who paid in cash and it's not on the car fax but either way it's not our fault BMW wont' fix it under warranty and I'm on my own. I explained to the representative Tony at BMW of Freehold that the point of the program was that I should be able to take it to any BMW dealer which my local dealer is in Freehold, NJ not drive 1 hour away to get this fixed.Desired Settlement: Tony then again went on to blame my dealer of purchase stating that it's not Freehold's problem because I didn't purchase it there and there is nothing that they can do but charge me. I am so frustrated and feel like I am getting put through the ringer for something that should be covered. I purchased CPO because we wanted the assurance of a good car without the worries and hassle that come with off brand dealers. But, here I am a year later having the exact problem that I didn't want to deal with. If someone can contact me or my husband to get this rectified I would greatly appreciate it. In the end it's not about the money because if it was something I did, no big deal I would pay and be done with it but I feel like I'm being punished and given poor service because as the representative at BMW of Freehold states BMW has individual dealers and standards are different. Resolution: would be covering it under warranty as it should be as part of my CPO agreement.

Business

Response:

Prestige BMW was able to inspect the vehicle and replaced the pins on the right front crash sensor to resolve the customer's concern with the passenger restraint airbag error light. The repair was covered under warranty.

Review: Hi,I had BMW 435i convertible, and the anti roll-bar sensor malfunction, and it needs to replace, when they replaced, they must remove the convertible top down, after they put them back , I discover that there is a weird sound when driving, I bring back and they said that is normal, at the mean time, I went to the other dealer to test on identical model, I didn't hear any weird sound on that car, I also discover that my rear suspension is very stiff compare to the one I test on, there are 2 more problems too, the SOS call is malfunction, but they taken care that, and another problem is for the back seat, it's loosing, it flip down at any time when driving, and they didn't fix yet, because I'm tire of bring in and out many time, I just got the car in two months but in the shop for repair more then a month, I think I had a lemon car, so I called the manufacture, they told me to bring back to the dealer for checking, and I did bring back, but they still told me that, the suspension is normal, the car sound is normal, but it's not, so I call the manufacture again for refund or replace the different car, but they had to say no, what can I do now, now I'm suffering......please helpthank youDesired Settlement: please help for replacement, my car was a lemon, 4 problem found in two mouths but repair still not satisfy

Business

Response:

Mr. [redacted] had a few concerns with his 2015 BMW 435i. The concern with the seat moving downward was addressed and repaired by the dealership in [redacted]. His concerns with the rear suspension and noise while driving were never brought to the attention of the service department, so an appointment was made to have the vehicle inspected by the Service Manager to access the situation.

Consumer

Response:

I am rejecting this response because:they just replace the rotors and pad, just repair for the back seat, they did not redo the convertible top, my request is need replace different car , this car been in the shop for repair many times

Review: BMW continues to submit entries to the Credit Bureau on my account be past due, although, I traded my BMW to Nissan on July 28, 2014.

I traded a BMW vehicle to Nissan on July 28, 2014 and Nissan forwarded a check for payment of balance for traded vehicle to BMW credit department. I received a notice from BMW in August that they had not received payment on my BMW account. I subsequently,contacted Nissan and they advised that a check for payoff was shipped to BMW on August 10, and that they had received cancelled check from their Bank. Nissan supplied me with copies of transactions to which, I forwarded to the credit department of BMW for verification. They advised that they would correct the matter, however, they continue to report past due on account to Credit Bureaus. I believe that BMW is inaccurately and maliciously making false entries to the Credit Bureau in this matter and I would like for them to correct the error.Desired Settlement: Correct their accounting errors and delete the erroneous reports to the Credit Bureaus.

Business

Response:

After reviewing customer complaint with BMW Financial Services, I advised Mr. [redacted] in order to resolved his concerns, he would have to continue to work through BMW Financials as they will only respond to the customer. Mr. [redacted] was not happy with this response and hoped his prior contact with BMW Financial Services would resolve his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have been contacted by BMW financial service department, and they advised that due to their investigation they would be providing a corrected up date to various Credit Reporting agencies, regarding my account. I am satisfied with the integrity of BMW representatives, and have confidence that pursuit of this procedure will progress in a timely manner. To this date, BMW has reached out to me in a friendly and professional manner in order to resolve my issue.

Review: On or around 8/30/15 I contacted Thompson BMW in Doylestown, PA, because I had a message come up on the dash board saying "Battery Discharging while stopped" and "Increased battery discharge". I was told to bring the vehicle in on 8/31/15, and a diagnostic was ran. I was contacted by [redacted] who stated that the diagnostic showed the battery needed to be replaced and the driver door module, which is the center for the lock controls in the vehicle, needs to be replaced because it is not working properly. The work has a warranty for a year and the parts have a warranty for 24 months. I agreed for the charges and the work. On 9/8/15 I picked up the vehicle after it was completed, I drove off the dealership lot and the same message popped. I turned back around and took it to the dealership, the mechanic stated that they forgot to erase one of the "clean codes" and for me to wait and the car will be fixed within 10-15 minutes. On or about 10/20/15 I began seeing the same error message popping up on the dash board intermittently. On 11/11/15 in evening I dropped the car off to be diagnosed, I was told it would take 10 min while they reset the software, I was then told they needed to keep the car for another day. On 11/12/15 I got a call from [redacted] saying that it is a similar problem, but now the driver rear door module needs to be replaced. I do not fully believe that I am being told the truth about the issue. I feel that the work done in September was not done correctly and now for them not to work on the problem under warranty and admit fault they are saying it is a different door module. I called BMWUSA Customer Relations on 11/13/15, spoke to [redacted] number [redacted]. He said they could not help me and I had to take it up with my dealership.Desired Settlement: I would like for BMWUSA to fix my vehicle, I do not want to pay twice for the same issue. And I want to have the ability to have a second diagnostic done, free, at a dealership of my choice to confirm the issue. I am a Licensed Used Car Dealer, and I asked multiple BMW authorized mechanics who stated that one module going bad after another is rarely heard off, and that there could be a problem with the electronics. I have full records of the vehicle, before I bought it, and this vehicles Warranty only expired in June 2015. The vehicle had maintenance only on BMW Dealerships so there is not documentation of any problems with the vehicle.

Review: I purchased a new 2011 BMW GS 1200 motorcycle, which has burned excessive oil since purchase. The dealer and BMW of North America state that it is normal for the bike to burn up to 1 quart of oil every 600 miles (this is a lot of oil). I've spoken to a couple mechanics that state this may be normal for an old run down car with over 100,000 miles, but not a brand new BMW motorcycle. They suggest the valves must not be operating correctly. Also, not every bike burns the oil and BMW/the dealer never pre-warned me the bike would burn this much oil before the sale.

More recently the bike has a false neutral between 5th & 6th gear. About 1 month ago it popped out of 6th gear at 70 mph in front of a car almost causing an accident. The dealer states they could not replicate the issue so they cannot fix it. This is a big safety issue on a $20,000 motorcycle. Forums online discuss both problems so they are known issues to BMW of North America. The dealer tells me they need approval from BMW NA and BMW NA suggests the dealer needs to resolve. I believe this to be a BMW of NA issue and they should stand behind their reputation and product. The bike is under a 3 year / 36k warranty and I'd like to get the issues resolved before the warranty expires.Desired Settlement: I would prefer they repair the two issues with my motorcycle. Second option would be to buy the motorcycle back near purchase price.

Review: I purchased a 2009 BMW 750i from Leith BMW in July 2012. Since then Car has been giving me technical issues like different Malfunction signs, Engine Misefiring signs, It start shaking and vibrating, sometimes wouldn't go more than 10mph. I take it to local dealers like Performance BMW Chapel Hill, NC and they keep it for a month and give it back to me. A couple of days later I get the same issues again. I called BMW North America and spoke with multiple people but they all transfer me to one guy named [redacted] who once spoke with me and never calls back after that. I asked him to replace the care because it's very dangerous to drive with 2 little kids and is not reliable at all. at first he aggresively said "we're not removing you from this car" but when dealership saw that I keep coming there with the same issues they talked with [redacted] and he agreed to trade the car only if I pay for everything, means I have to get a new loan, I have to pay the negative equity, I have to do everything. They're not acknowledging that the car can't be fixed and should be replaced with something similar instead he's acting like he's doing me a favor. Like I said before he never calls me back and doesn't talk to me after 1 two minute call. I'm sick and tired of calling corporate office. This car isn't reliable, engine keeps firing and my 2 little kids ride with me but BMW doesn't careDesired Settlement: I want them to replace the car at their cost since it's not my fault if the car is malfunctioning. I have warranty until 2015. Local dealership is exhausted and tired of fixing it but at this point they can't figure out.

I want BMW to fix this car or I will get an attorney and file a lawsuit against them

Business

Response:

BMW of North America, LLC has recieved case # [redacted] regarding Mr. [redacted]. We are currently investigating and will be in contact with the customer.

Thank you.

Kind regards,

I purchased a 2008 BMW 535i last year. Sine then, I have spent thousands of dollars on repairs for this car. It is currently at a shop (not BMW) as I need to have all (6) of the injectors replaced. The car currently has one bad injector but BMW being BMW decided to manufacturer a new injector for this car, hence now you need to replace all 6. There was also a recall on them but they tell me that my car is not affected. If you are making a new injector for these cars, how can mine not be affected. I did call them and they said there is nothing they will do. I think the entire image of BMW has been going down hill for some time now, and I know that I will never purchase another one. It is kind of sad that a 60K car has so many problems Had I purchased a KIA or Hyundai, I am sure I would not have had so many problems. If you are in the market for a BMW, hopefully you reached this site first and you will reconsider as the car will cost you more to fix and maintain than it is worth.

Review: I am extremely frustrated and disappointed with BMW and its customer service. A little bit of history -My brand new 2007 BMW 335i car in the first year itself was 47 days in the shop where they had to replace the entire engine of my car due to some defect and other issues. I had mentioned to them that it was a lemon but they declined it.

My recent issue is with my back glass on my BMW which just imploded and turned into a spider web when I was driving less than 10 miles an hour on a busy street in dc. The weather conditions were normal. I called BMW and said this definitely happened without any impact and it seems the glass was defective and something caused it to evenly implode causing a spider web. It was a very frightening experience coz the pieces of glass could have come flying towards me and hit me and caused serious injuries. The only thing holding it in place was the tint I had on the back glass. I called Customer Relations and they told me to take to the BMW of Rockville and get it fixed once they inspect it. I was told by the Service Director we won't do anything about it coz "At some point BMW responsibility ends when it is out of warranty". That was a very harsh statement especially when I am not talking about my engine or a moving part but my back glass. The last time my fuel pump was not functioning and I went to them and they stated its out of warranty. Of course I paid out of pocket and they reimbursed as they had a huge recall and realized it could be dangerous!! My point is unless something happens to the client, I guess the responsibility just ends! Overall I am very disappointed! I went to Customer Relations back and mentioned that the BMW of Rockville did not fix and they waited for two weeks to let me know they won't do it!! I paid out of pocket, not having a car for over a week to get it fixed which was not my fault in the first place! I even have pictures to show how the glass had imploded but the customer relations didn't ask for it!!Desired Settlement: I would like to get reimbursed the $445 that I paid out of pocket to fix the back glass which was not my fault in the first place. I have the receipt that shows the expenses I had to incur on my own. The service director at BMW of Rockville and Customer relations acknowledged that the issue could be a defective glass as one of the reasons. With that being said and the pictures I have that should show that it is not my fault that the glass imploded in an even manner causing a spider web across the entire back glass. There was not a single point of impact to cause it!! I just feel I should not be responsible for this charges when it is not my fault at all and it happened on it's own without any impact at all.

Review: Regarding VIN#[redacted]

This vehicle was declared a total loss following an accident in November of 2014. The balance remaining on a service contract is due to me per the terms of the contract. I have written dozens of emails to the dealership ([redacted]/) and to BMW of North America. I want my reimbursement.Desired Settlement: I want my reimbursement.

Business

Response:

Good afternoon [redacted] I wanted to follow up on my earlier voice message to you. You are correct and you are entitled to the pro-rated refund. The paperwork is missing some information which is the reason for the delay. The insurance documentation does not reference the VIN or loss mileage which we require. Can you please contact your insurance company and request this so we can procced on our side. Kind regards,

Consumer

Response:

I sent all of that information several times to the dealer and to BMW North America. Still no resolution.

Business

Response:

Hi [redacted] As per my voicemail today, October 9, 2015, our dealer has sent the prorated refund check to oyu overnight with signature required. The tracking # [redacted] I apologize for the delays you have experienced thus far. . The check #[redacted] is for 1572.00 Kind regards,

Review: The adaptive bi-Xenon driver side headlight on my 2004 BMW 325Ci started flickering. After removing the headlights from the vehicle to determine the cause, it turned out that the insulation around the internal wiring of the headlights had become brittle and was causing short-circuits. It appears that ALL wiring insulation inside the headlight is affected by this which is a serious safety issue as it can cause headlight failure and electrical fires.

Research on online BMW forums reveals that this is a common problem in different models made by BMW.Desired Settlement: Replacement of the drivers side headlight free of charge.

Business

Response:

One of our corporate engineers reviewed pictures submitted by customer and was unable to determine if the problem was due to a short circuit or wrong part installed and further commented about possible outside influences causing the problem. This incidentally was the 1st case he's ever seen with this issue which includes customer's 2004 325ci with 105,000 miles on the odometer. Based on available information, customer request for assistance was denied and customer was advised of this decision.

Consumer

Response:

I am rejecting this response because:

1. The headlights were never opened before the current issue happened. Since the car has not been under BMW CPO warranty, no headlight part has been changed. If any non-OEM part was ever installed, it was by the BMW dealer.2. The issue is not unique. A search on BMW forums such as E46fanatics.com or Bimmerfest.com shows that it's a problem other BMW customers have, as well.

I have also filed a complaint with the NHTSA due to this being a safety hazard .