Bomanite of East Tennessee, Inc.

Yesterday our [redacted] called the homeowner to review all of her concerns. After the conversation, she followed up with our Lafayette team to review the outstanding concerns. Our Lafayette office will be in contact with her to coordinate the repairs. As far as the cabinets, the...

cabinets that were installed in the home are [redacted] Cabinets. These cabinets are the same cabinets as provided for and described in the purchase agreement, same as in all Schumacher Homes' models nationwide and same as in all homes we build. We have very few warranty claims on the cabinets. Had we known of previous issues prior to the homeowner electing to replace the entire kitchem with custom cabinets, we would have addressed those issues as well.Please review this information and let me know if you have any further questions.

Our office has been in contact with the homeowner regarding these claims. Our communication has been and will be with Amberlee Porter since she in on our contract, not [redacted] (mother-in-law) who filed the Revdex.com complaint.1. [redacted] has been out to evaluate the well. The homeowner...

filled their contracted pool with the well which created issues. [redacted] is suggesting raising the pump to eliminate future concerns.2. Ceiling seams in master bedroom and bedroom #2-This work is scheduled for today August 9, 2017.3. Foyer floor scratches- Repair will be scheduled.All other repairs have been completed. Yesterday our General Manager left a telephone message with Amberlee. In addition our construction supervisor met with her yesterday afternoon to review her concerns. Please review this information and let us know if there are any questions. Thank you.

The Vice President of Construction will be in [redacted], LA next week and would like to set up a meeting with Mrs. [redacted] at the office on Thursday, December 10th at 2 pm.  Mrs. [redacted] can confirm this time with the [redacted] office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Why must Schumacher Homes completely deny that they did not follow code.  They still don't know what the code is.  The building department supervisor and the new inspector both agreed that the dryer vent should have never passed inspection.  The fact that it did tells me that the original inspector, who new that he was leaving, didn't care what Schumacher Homes did or said that they would do.  Maybe he was even paid off to pass this inspection, I don't know.  But the fact of the mater is that as a so called developer, Schumacher Homes should know what the building codes are and so should there contractors.  They thought they could get away with something and didn't.  Shame on you Schumacher Home.  To anyone out there who might read this post, stay clear of Schumacher Homes.  They will cheat you out of as much money as you let them. Poor work ethic, no communication, lack of code knowledge and they flat out lie to your face.  I'm glad this issue is finally closed.  Thank you to the [redacted] County Building Department for there help.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Several of the aforementioned items have been completed, and several remain undone.  However on December 30th we did close on the house and gave Schumcher the final $21,000.  We worked the next two days to move all of our belongings to our new house, finally, after being guaranteed to be in September 10th.  We needed to be out of our rental home to prevent paying rent one more extra month.  However January 2nd we had a local contractor out to the house to hook up our propane tank (after being delayed because we had to hire a local contractor to do final grade work) and we found out that Schumacher had not installed a ground on our gas line as required by national code AND there was a gas leak at our hot water heater.  So we now are unable to live at our new house and have moved out of the rental home, and are in my in-laws basement.  I left two voicemails today with our Schumacher builder [redacted]nd one voicemail at Schumacher warranty center operato[redacted] and did not receive a return call from anyone.  I cannot underestimate our frustration with Schumacher.   The electrician came this morning to hook up the ground wire, but I am not going to move my wife and 1 year old baby into a house with gas leaks, and Schumacher needs to make this situation right immediately.  
Regards,
[redacted]

Our staff spent a tremendous amount of time with Mrs. [redacted] on her  plans. Our [redacted] personally followed up with her immediately via a telephone call regarding the change in the price for the foundation. To date we still do not have a deposit or signed purchase agreement. How can we be held liable for not following through on a contract when the potential home buyer never even signed a purchase agreement? Until we have a signed agreement, we will not move forward.

I followed up with our [redacted] General Manager and offer the following response to the attached complaint:1. Our warranty procedure for homeowners to follow is for the homeowners to call our [redacted] office to schedule service. Unfortunately the homeowner in this case called our construction manager...

(CM) and informed him of the plumbing leak. Our CM called a plumber to repair the leak and a drywall contractor to repair the drywall. Until the homeowner called into the office on 12/15/15, we were not aware that a painter would be needed. We contacted a painter immediately, but based on the short notice, all painters already had yearend work scheduled. We will complete this work although not in the time frame that the homeowner anticipated.2. Our CM discussed the vent with the building inspector based on the homeowner's concerns. Per the inspector, the vent was installed according to code and was passed on the building inspections. 3. The pex piping was installed according to code and passed building inspections.  4. The base board in the Dining Room was listed on the Homeowner Orientation as needing to be straightened. Our CM agreed to straighten the baseboard; however, the homeowner did not want anyone else back in the house and signed off on it. If the homeowner has changed his mind, we will gladly schedule a repair and complete.5. This is the first time we have learned about the un-level toilet in the main bath. We will be happy to schedule this repair.Please review this information and let us know how the homeowner would like for us to proceed with the repairs.

The General Manager for the Greensboro office has spoken with [redacted], and they have come to an agreement for resolution to this issue.

Our [redacted] office has attempted to reach out the [redacted] to review this claim. A messages was left, but as of now, we have not received a returned call. Please call our [redacted] office and speak with [redacted] regarding your claim. Thank you.

From: Bill Schumacher [mailto:[email protected]] Sent: Thursday, January 08, 2015 2:20 PMTo: 'Diana Hickle'Subject: [redacted] I am following up on the [redacted] complaint. They did close as indicated. The reason for the ground wire not being completed was due to the fact that the final grade was not completed. [redacted] elected to complete the final grade on his own. Upon completion, the ground has been connected and all is working as intended. We have scheduled a plumber for tomorrow to inspect the “gas leak. Our Production Manager [redacted] will also be at their house tomorrow and is coordinating all remaining issues. Please review this information and let me know if you have any further questions.   Bill Schumacher | COO t:330-754-4929 | f:330-754-4950 [email protected] | schumacherhomes.com

In order for the deposit to be returned to the customer, a Release Agreement must be signed and all plans and company documents returned by the customer. The Release Agreement will be mailed to the customer today. Upon receipt of the fully signed agreement, the deposit check will be mailed within...

three days.Please review this information and contact me with any questions. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I am sorry that I had to get the Revdex.com involved in this, but my attempts to work through it with the company directly fell on deaf ears. I appreciate the assistance in this matter.
Regards,
[redacted]

[redacted] regrets these comments and offer thefollowing explanation of the facts as we see it.  Our customer moved in their new home onJanuary 26th, 2015.  At the time the home was completed, and our customer was, and is still, very pleasedwith the quality and overall...

experience with [redacted]  There were no complaints of ruts from theneighbor at that time.Since our customer moved in his new home he has removed a mobile home off his property, poured a driveway, and the electric utilitycompany did some work in his yard pertaining to the previous home.  It was not until May 28th that we first heard any mention from the neighbor about damage to his yard.If [redacted] is responsible for making these repairs then we will see to it that it is corrected.  However, the fact that so many other partiesworked in this area and more than 4 months passed since our work was completed we feel certain that the tire ruts were caused by someone other than [redacted] or anyone contracted by them.  Again, we regret this comment posted here by our customer’s neighbor, and if you need moreinformation from the local [redacted]r office regarding this matter we would behappy to provide a more detailed account. [redacted] stands behind its commitment to do the right thing andin this case we do not agree that our trades or representatives caused the damage in question.

The repairs are schedule with the homeowner to be completed on 8/3 and 8/4.

Our construction manager has met with the homeowner to complete the Homeowner Orientation meeting. A list of outstanding items and adjustments was developed from the meeting and is in process of being completed. We are near completion and currently working on the Certificate of Occupancy so...

that the homeowner may close and move in.Please review this information and let me know if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be happy to accept this if and when everything gets fixed. This was to be taken care of by now and we have been placed on the back burner. There is no reason that ALL of the items are not fixed yet. We have not even been notified to start the work. The company was here for a few days that was back in early september. We were told then that they would be back. We are still waiting. This needs to be done so we can enjoy our home. 
Regards,
[redacted]

Schumacher Homes has made numerous attempts to repair items  for this homeowner. On several occasions, the homeowner either was not present during the repair calls or had someone at the home who knew nothing of the repairs to be addresses. The tub repair and drywall repairs are...

 scheduled for the end of March. The door has been corrected and inspected by the manufacture's rep and determined to be working as designed. The door still needs to be painted. Schumacher Homes will complete these items at this service call provided the homeowner confirms the appointment and allows us in to make the repairs.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]nd find that this resolution would be satisfactory to me. I do still feel that the person we met with was not very understanding or customer oriented. I will wait for the business to perform this action and, if it meets my wishes, I will consider this complaint resolved.
Regards,
[redacted]

Schumacher Homes has been very responsive to all requests of Mr. [redacted]. 1. The mounds in the back of the property. Mr. [redacted] is the owner of the property. Schumacher Homes was contracted to build the home. The lot, lot characteristics and associated expenses are the responsibility of...

the homeowner. This is provided for in our purchase agreement. In addition, our employees told this to Mr. [redacted] on numerous occasions and even asked him to get in contact with his developer to resolve. We have all of the emails and correspondence should you want a copy.2. Drywall repairs. Schumacher Homes sent a crew out to the home to make drywall repairs and paint touch up at the end of our warranty period. Again copies of service work orders and paid purchase orders are available upon request.3. Floor squeaks are common in homes. We sent our warranty representative out to the home to resolve.4. Cracks in basement walls. The cracks that our employees witnessed were typical shrinkage cracks and well within industry standards. Schumacher Homes completed the final grading around the perimeter of the home per contract. It is the homeowner's responsibility to maintain the grade and to perform additional grading as described above. Provided the grade is maintained, Schumacher Homes provided a 2-10 Structural Warranty with this home. Per documentation, the homeowner was advised of this warranty and told to provide a copy to his realtor. 5. Schumacher Homes relocated the gas line.Schumacher Homes responded timely to all requests made by the homeowner. The home was inspected by the building department and passed prior to the homeowner moving into the home. Schumacher Homes then completed all service repair requests during the warranty period. The warranty has now expired since the home was built in 2011. All properties do require ongoing maintenance. If the homeowner has any structural concerns of the home, the ten year warranty is still in place.Please review this information and let me know if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]