Bomanite of East Tennessee, Inc.

[redacted]
[redacted] I would like to update you on the progress of the [redacted] complaint: The shower door was ordered for the third time. Unfortunately the vendor did not order the correct size. It was not until the door arrived that this problem was determined. In an effort to resolve this issue with the homeowner, our General Manager and Mr. [redacted] have agreed to a credit in the amount of $1,325.00. Mr. [redacted] will now order his own shower door. There was a miscommunication regarding the back splashed in the master bathroom. Our paperwork showed the backsplashes “deleted: in the master bathroom. All other backsplashes throughout the home were installed except these. We have contacted our countertop vendor and issued a purchase order for them to install in the master bathroom as soon as possible. The temporary steps cannot be installed until the final grading is completed. This work has been scheduled—weather permitting. Upon completion, the steps will be installed. The steps are already constructed and stored in the garage. The fireplace vendor has been contacted to complete the set up. The incorrect light was installed. Our General Manager and Mr. [redacted] have agreed to a credit of $210.00. Paint touch up and mirror installation will be scheduled upon installation of Mr. [redacted]’s shower door. This has been communicated to Mr. [redacted]. Interior doors have been adjusted. Garage doors have been adjusted. Attic stairs still need to be installed. Replacement window parts have been ordered.   Please review this information and let me know if you have any further questions. We will stay on this until every item is complete.   Bill Schumacher | COO [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I haves spoken with [redacted]. The final draw was received today and the home will close tonight at 7:00.
As far as the delay, we are sorry for the delays in completing this home. Unfortunately the cabinet manufacturer has created many delays for builders throughout the country. Most cabinet orders have...

been delayed over two months. I do not intend for this to be an excuse, rather part of the reason for the delay. It was our job to deliver the home according to the contract.